Possible platform service degradation

Incident Report for ThousandEyes

Resolved

This incident has been resolved.

Posted Dec 01, 2021 - 21:17 UTC

Monitoring

ThousandEyes platform experienced a degradation of service during 2021-12-1 19:53 - 20:00 UTC

Impact:
- Users may have been unable to login to the platform
- Already logged in users may have encountered errors during this time.
- Requests to our API endpoints may have resulted in errors during this time.
- Delays in dispatch of alerts may have been encountered.

No further impact is currently being observed. Operations team are currently monitoring.

Posted Dec 01, 2021 - 20:26 UTC

Investigating

Our operations team is currently investigating possible impact to some of our platform services

Posted Dec 01, 2021 - 20:21 UTC

This incident affected: ThousandEyes Platform and API (Platform Availability).