Service Degradation affecting snapshots and saved events for some Cloud and Enterprise Agents snapshots and saved events

Incident Report for ThousandEyes

Resolved

The issue has been resolved and the fix has been verified. All affected snapshot and saved events has been successfully restored in all regions.

Posted Feb 24, 2025 - 22:53 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 24, 2025 - 22:06 UTC

Update

We are continuing to work on a fix for this issue.

Posted Feb 24, 2025 - 20:31 UTC

Identified

We have identified an issue affecting Cloud and Enterprise Agents snapshots and saved events created before February 19th, 2025, 19:59:28 UTC for the following test layers: RTP, SIP, FTP, DNSSEC, DNS trace, and DNS server. The snapshots and saved events for these layers are not showing any data.

We are working to restore the functionality.

Posted Feb 24, 2025 - 18:18 UTC

This incident affected: ThousandEyes Platform and API (Snapshots and Share Links).