IP replacement in Ahmedabad, India (JIO)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 2026 - 14:01 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2026-06-17 from 14:00 to 23:59 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP address spaces are:

47.29.44.64/26

2405:203:990:b89::/64
Jun 17, 2026 14:00-23:59 UTC
IP replacement in Pune, India (JIO)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 2026 - 14:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2026-06-17 from 14:00 to 23:59 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP address spaces are:

47.29.19.128/26

2405:203:9b5:3e1::/64
Jun 17, 2026 14:00-23:59 UTC
Ongoing issues in Mumbai, India
Identified - ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-06-03 10:00:00 UTC

Affected Cloud Agents:

Mumbai, India (JIO)

Mumbai, India - IPv6 (JIO)

Mumbai, India (Vodafone)

Mumbai, India - IPv6 (Vodafone)

Mumbai, India (Reliance)

Mumbai, India - IPv6 (Reliance)

Mumbai, India (Bharti Airtel)

Mumbai, India - IPv6 (Bharti Airtel)
Jun 03, 2026 - 09:08 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Platform Availability Operational
90 days ago
100.0 % uptime
Today
API Availability Operational
90 days ago
100.0 % uptime
Today
Test data availability Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links Operational
90 days ago
100.0 % uptime
Today
SAML/SSO Operational
90 days ago
100.0 % uptime
Today
Configuration and Management Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Event Detection Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent Views Operational
90 days ago
100.0 % uptime
Today
Outages Page Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing Operational
90 days ago
100.0 % uptime
Today
Notification dispatching Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations Operational
90 days ago
100.0 % uptime
Today
Email notifications Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
Cloud Insights Operational
90 days ago
100.0 % uptime
Today
Traffic Insights Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository Operational
90 days ago
100.0 % uptime
Today
Appliance downloads Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER Operational
Broadband Providers: AMER Operational
Mobile Providers: AMER Operational
Azure: AMER Operational
AWS: AMER Operational
Google Cloud: AMER Operational
Alibaba Cloud: AMER Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA Operational
Azure: EMEA Operational
AWS: EMEA Operational
Google Cloud: EMEA Operational
Alibaba Cloud: EMEA Operational
Cloud Agents: Asia Pacific Under Maintenance
Data Centers: APAC Under Maintenance
Azure: APAC Operational
AWS: APAC Operational
Google Cloud: APAC Operational
Alibaba Cloud: APAC Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
99.99 % uptime
Today
AI Assistant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Emergency IP replacement in Mumbai, India (JIO) Jun 18, 2026 03:00-14:00 UTC

Description:

The ThousandEyes team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.


When: 2026-06-18 from 03:00 to 14:00 UTC



The new ip address spaces are:

115.242.96.128/26
2405:203:981:b3::/64



Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jun 15, 2026 - 18:01 UTC

Network Maintenance in Cleveland, OH Jun 18, 2026 03:00-09:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-18 03:00:00 UTC
End time: 2026-06-18 09:00:00 UTC
Affected Cloud Agents:

Cleveland, OH

Cleveland, OH - IPv6
Posted on Jun 08, 2026 - 13:09 UTC

Emergency IP replacement in St. Petersburg, Russia Jun 18, 2026 04:00-17:00 UTC

Description:

The ThousandEyes team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.


When: 2026-06-18 from 04:00 to 17:00 UTC


The new ip address spaces are:

185.190.119.184/29
185.190.119.216/29
2a07:ecc4:1:2::/64



Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jun 15, 2026 - 18:08 UTC

Network Maintenance in New Delhi, India (Vodafone) Jun 19, 2026 18:30-23:30 UTC

Description:

Network Maintenance


Start time: 2026-06-19 18:30:00 UTC
End time: 2026-06-19 23:30:00 UTC


Affected Cloud Agents:

New Delhi, India (Vodafone)

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on May 27, 2026 - 16:51 UTC

Network Maintenance in Antwerp, Belgium (Telenet Belgacom) Jun 24, 2026 23:00 - Jun 25, 2026 05:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-24 23:00:00 UTC
End time: 2026-06-25 05:00:00 UTC
Affected Cloud Agents:

Antwerp, Belgium (Telenet Belgacom)

Antwerp, Belgium - IPv6 (Telenet Belgacom)
Posted on Jun 08, 2026 - 13:07 UTC

IP replacement in Bangalore, India (JIO) Jun 25, 2026 03:00-14:00 UTC

The ThousandEyes Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

Start: 2026-06-25 03:00 UTC

End: 2026-06-25 14:00 UTC

The new IP address spaces are:

47.29.81.192/26

2405:203:984:bbd::/64

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jun 16, 2026 - 18:07 UTC

Network Maintenance in Winnipeg, Canada Jun 25, 2026 04:00-08:00 UTC

Network Maintenance

Start time: 2026-06-25 04:00:00 UTC

End time: 2026-06-25 08:00:00 UTC

Affected Cloud Agents:

Winnipeg, Canada

Winnipeg, Canada - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 12, 2026 - 17:47 UTC

IP replacement in Hyderabad, India (JIO) Jun 30, 2026 03:00-14:00 UTC

Description:

The ThousandEyes team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.


When: 2026-06-30 from 03:00 to 14:00 UTC



The new ip address spaces are:

47.29.65.192/26
2405:203:99a:a2b::/64



Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jun 15, 2026 - 17:57 UTC

Network Maintenance in Ashburn, VA (Charter) Jun 30, 2026 04:00-10:00 UTC

Network Maintenance

Start time: 2026-06-30 04:00 UTC

End time: 2026-06-30 10:00 UTC

Affected Cloud Agents:

Ashburn, VA (Charter)

Ashburn, VA - IPv6 (Charter)

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jun 16, 2026 - 18:11 UTC
Jun 17, 2026
Network Maintenance in New Orleans, LA
Completed - The scheduled maintenance has been completed.
Jun 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 04:30 UTC
Scheduled - Network Maintenance

Start time: 2026-06-17 04:30:00 UTC

End time: 2026-06-17 12:00:00 UTC

Affected Cloud Agents:

New Orleans, LA

New Orleans, LA - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Jun 12, 17:56 UTC
Network Maintenance in Cincinnati, OH
Completed - The scheduled maintenance has been completed.
Jun 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 02:00 UTC
Scheduled - Network Maintenance

Start time: 2026-06-17 02:00:00 UTC

End time: 2026-06-17 09:00:00 UTC

Affected Cloud Agents:

Cincinnati, OH

Cincinnati, OH - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Jun 12, 17:51 UTC
Jun 16, 2026
Network Maintenance in Vancouver, Canada (Rogers)
Completed - The scheduled maintenance has been completed.
Jun 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 04:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-16 04:00:00 UTC
End time: 2026-06-16 10:00:00 UTC
Affected Cloud Agents:

Vancouver, Canada (Rogers)

Vancouver, Canada - IPv6 (Rogers)
May 13, 08:27 UTC
Jun 15, 2026
Ongoing issue with the support case update
Resolved - This incident has been resolved.
Jun 15, 05:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 15, 01:28 UTC
Investigating - We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers.
We have opened a P1 case with Salesforce and team is working on the same.

If you need an update on an existing support case, please contact us through a new support case using one of the options below:
Email: support@thousandeyes.com
Chat: app.thousandeyes.com > Help & Support > Chat with Support
Web: app.thousandeyes.com > Help & Support > Contact Support
Telephone: (415) 237-EYES (3937)

We apologise for the inconvenience and appreciate your patience while we work to restore normal case update functionality.
Jun 13, 11:32 UTC
Jun 14, 2026

No incidents reported.

Jun 13, 2026
Jun 12, 2026

No incidents reported.

Jun 11, 2026

No incidents reported.

Jun 10, 2026

No incidents reported.

Jun 9, 2026
IP replacement on Indianapolis, IN
Completed - The scheduled maintenance has been completed.
Jun 9, 23:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 12:00 UTC
Scheduled - Description The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

Start Time: 2026-06-09 12:00 UTC
End Time: 2026-06-09 23:45 UTC

New IP addresses spaces:
64.255.249.64/26
2607:f4d0:800:2::/64

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None
May 21, 14:55 UTC
Connected Devices Agent Availability Issues in EU Region
Resolved - This incident has been resolved.
Jun 9, 16:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 8, 16:46 UTC
Identified - Summary:
An issue impacting connected device agent availability in the EU Region began at 15:02 UTC.

Impact:
Triggered tests and two-step Real Speed Tests may be affected. Currently, a small number of agents are disconnected from the trigger-testing platform. Scheduled testing remains unaffected.

Status:
Our engineering team is currently working in restoring the service.
Jun 8, 16:30 UTC
Investigating - We are investigating platform degradation for connected devices agents to determine if users are experiencing an issue with the agents.
Jun 8, 16:23 UTC
Jun 8, 2026
Jun 7, 2026

No incidents reported.

Jun 6, 2026
Network Maintenance in Santiago, Chile
Completed - The scheduled maintenance has been completed.
Jun 6, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 01:00 UTC
Scheduled - Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-06-06 01:00:00 UTC
End time: 2026-06-06 06:00:00 UTC

Affected Cloud Agents: Santiago, Chile
Jun 3, 09:59 UTC
Jun 5, 2026
Network Maintenance in Irvine, CA (CenturyLink)
Completed - The scheduled maintenance has been completed.
Jun 5, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-05 07:00:00 UTC
End time: 2026-06-05 13:00:00 UTC
Affected Cloud Agents:

Irvine, CA (CenturyLink)

Irvine, CA - IPv6 (CenturyLink)
May 13, 08:30 UTC
Jun 4, 2026
Network Maintenance in Irvine, CA (CenturyLink)
Completed - The scheduled maintenance has been completed.
Jun 4, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 07:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-06-04 07:00:00 UTC
End time: 2026-06-04 13:00:00 UTC

Affected Cloud Agents:
Irvine, CA (CenturyLink)
May 26, 13:39 UTC
Network Maintenance in Barcelona, Spain (Telefonica)
Completed - The scheduled maintenance has been completed.
Jun 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 23:00 UTC
Scheduled - Description:

Network Maintenance

Start time: 2026-06-03 23:00:00 UTC
End time: 2026-06-04 05:00:00 UTC

Affected Cloud Agents:

Barcelona, Spain (Telefonica)

Impact:

Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:

None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
May 27, 16:58 UTC
Jun 3, 2026
Network Maintenance in Ashburn, VA (Comcast)
Completed - The scheduled maintenance has been completed.
Jun 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 05:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-06-03 05:00:00 UTC
End time: 2026-06-03 10:00:00 UTC

Affected Cloud Agents:
Ashburn, VA (Comcast)
May 26, 13:40 UTC
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