In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 2024 - 04:00 UTC
Scheduled - Affected Cloud Agents:

Ashburn, VA (CenturyLink)

Ashburn, VA - IPv6 (CenturyLink)

Start time: 2024-07-16 04:00:00 UTC
End time: 2024-07-17 10:00:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

Jul 16, 2024 04:00 - Jul 17, 2024 10:00 UTC
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Under Maintenance
90 days ago
100.0 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Under Maintenance
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Under Maintenance
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Under Maintenance
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Capacity addition in Seoul, South Korea Jul 16, 2024 13:00-21:00 UTC
Description

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2024-07-16 from 13:00 to 21:00 UTC

Impact: No impact is expected

The IP address spaces are:

- 45.43.42.0/26
- 2602:ffe4:c05:106::/64

Workaround: None

Posted on Jul 01, 2024 - 14:57 UTC
Affected Cloud Agents:

New York, NY (Cogent)

New York, NY - IPv6 (Cogent)

Start time: 2024-07-17 04:00:00 UTC
End time: 2024-07-17 09:00:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none.

Posted on Jul 15, 2024 - 10:30 UTC
Maintenance in Raleigh, NC Jul 17, 2024 11:30-18:30 UTC
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

Last maintenance, scheduled for 2024-07-15, had to be rolled back.

When: 2024-07-17 from 11:30 to 18:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new address spaces are:

40.143.39.192/26
2600:2c00:9100::/64

Posted on Jul 15, 2024 - 19:23 UTC
Labels to tags migration Jul 17, 2024 23:00 - Jul 18, 2024 02:00 UTC
Notice: This maintenance has been rescheduled from its original time of between 23:00 UTC 2024-07-15 and 02:00 UTC on 2024-07-16 to between 23:00 UTC 2024-07-17 and 02:00 UTC on 2024-07-18

Summary
ThousandEyes' Engineering team will migrate labels to tags between 23:00 UTC 2024-07-17 and 02:00 UTC on 2024-07-18
Anticipated Impact
During the maintenance window, customers will not be able to create or modify labels. Performing routine maintenance on CEA Tests, CEA Agents, Endpoint Tests, or Dashboards may experience failures as well if their maintenance indirectly modifies a label.

Posted on Jul 11, 2024 - 23:01 UTC
IP replacement in Mexico City, Mexico Jul 18, 2024 13:00-18:00 UTC
Description: The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

The new IP address space is:

138.186.140.128/26

The IPv6 address space will be the same:

2800:0ba0:0006:00b1::/64


Start time: 2024-07-18 13:00 UTC
End time: 2024-07-18 18:00 UTC

Impact: No impact is expected

Workaround: None

Posted on Jul 05, 2024 - 16:16 UTC
Data infrastructure for account management will be going through maintenance in our EU region.

Start Time: 23/07/2024 16:00 PM UTC

End Time: 23/07/2024 19:00 PM UTC

Impact:
There will be a delay in reading and writing of organization, accounts, users, roles, feature flags, encryption keys, trial requests, preferences and wan insights activation.

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Jul 15, 2024 - 17:21 UTC
Data infrastructure for account management will be going through maintenance in our US regions.

Start Time: 29/07/2024 16:00 PM UTC

End Time: 29/07/2024 20:00 PM UTC

Impact:
There will be a delay in reading and writing of organization, accounts, users, roles, feature flags, encryption keys, trial requests, preferences and wan insights activation.

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Jul 09, 2024 - 17:25 UTC
Maintenance in Chicago, IL (Charter) Aug 1, 2024 05:00-10:00 UTC
Description: Maintenance on the fiber network.

Chicago - Charter (Spectrum) will have Planned network maintenance. The service will be impacted for up to 1 hour in the entire 5 hours maintenance window.

Affected Cloud Agent:

- Chicago, IL (Charter)
- Chicago, IL - IPv6 (Charter)

Start time: 2024-08-01 05:00 UTC
End time: 2024-08-01 10:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

Posted on Jul 12, 2024 - 18:28 UTC
Maintenance in Miami, FL Aug 2, 2024 04:00-06:00 UTC
Affected Cloud Agents:

Miami, FL

Miami, FL - IPv6

Start time: 2024-08-02 04:00 UTC

End time: 2024-08-02 06:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Posted on Jul 03, 2024 - 11:07 UTC
Past Incidents
Jul 16, 2024
Completed - The scheduled maintenance has been completed.
Jul 16, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 02:30 UTC
Scheduled - Affected Cloud Agents:

Seattle, WA
Seattle, WA - IPv6

Start time: 2024-07-16 02:30 UTC
End time: 2024-07-16 06:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance

Jul 3, 11:04 UTC
Jul 15, 2024
Completed - The scheduled maintenance has been completed.
Jul 15, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 11:30 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2024-07-15 from 11:30 to 18:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new address spaces are:

40.143.39.192/26
2600:2c00:9100::/64

Jun 25, 18:03 UTC
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Completed - The scheduled maintenance has been completed.
Jul 11, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 15:00 UTC
Scheduled - ThousandEyes Engineering team will perform maintenance on the following US2 region private BGP Collectors.

Start time: 2022-07-11 15:00 UTC

End time: 2022-07-11 17:00 UTC

Affected Private BGP collectors:

bgpc-1.prd.cmh1.thousandeyes.com (18.224.121.135)

bgpc-2.prd.cmh1.thousandeyes.com (13.58.167.144)

bgpc-3.prd.cmh1.thousandeyes.com (18.222.81.178)

Impact:
During the maintenance window, our Engineering team will upgrade the BGP Collector instances to improve reliability and feature set. We anticipate a few minutes (and no more than 30 minutes) of BGP data disruption while instances are upgraded and validated.

This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the bootup process.

This maintenance only impacts data collected from private BGP Monitors using the BGP collectors listed in this announcement.

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Jul 8, 21:03 UTC
Completed - The scheduled maintenance has been completed.
Jul 11, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 03:00 UTC
Scheduled - Affected Cloud Agents:

- Cleveland, OH

- Cleveland, OH - IPv6

Start time: 2024-07-11 03:00:00 UTC

End time: 2024-07-11 09:00:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network Maintenance

Jun 28, 10:04 UTC
Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 18:00 UTC
Scheduled - Description: Network device maintenance

Affected Cloud Agents:

- Wuhan, China (China Telecom)
- Wuhan, China - IPv6 (China Telecom)

Start time: 2024-07-10 18:00 UTC

End time: 2024-07-10 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

Jul 5, 15:02 UTC
Completed - The scheduled maintenance has been completed.
Jul 10, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 18:30 UTC
Scheduled - Description: Provider is replacing Switch devices.

Yogyakarta - Indonesia, will have an urgent maintenance. The service will be impacted up to 30 Minutes during the 3 Hours maintenance window.

Affected Cloud Agents:

- Yogyakarta, Indonesia
- Yogyakarta, Indonesia - IPv6

Start time: 2024/07/10 18:00 UTC
End time: 2024/07/10 21:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Jul 10, 18:29 UTC
Resolved - This incident has been resolved.
Jul 10, 18:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 17:53 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 10, 17:42 UTC
Investigating - We have detected a service degradation that is impacting data availability for BGP data.
Jul 10, 17:17 UTC
Jul 9, 2024
Completed - The scheduled maintenance has been completed.
Jul 9, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 10:00 UTC
Scheduled - Summary:
The ThousandEyes Endpoint Agent team will perform maintenance on their services between 10:00 and 11:00 UTC on 2024-July-09. This maintenance will impact only the US1 region.


Anticipated Impact:
Endpoint Agent services may be impacted for up to 1h during this maintenance window. Users may observe the following behaviour while services are impacted:

->Delayed data in Endpoint Agents > Views

->Delayed data in Agent Views

->Delayed data for the “Endpoint Agents” data source in Dashboards

->Delayed data in the Endpoint Test Results API

No data will be lost during this maintenance

Jun 28, 12:20 UTC
Jul 8, 2024
Completed - The scheduled maintenance has been completed.
Jul 8, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 23:00 UTC
Scheduled - Affected Cloud Agents:

Manchester, England (Sky)
Manchester, England - IPv6 (Sky)

Start time: 2024-07-07 23:00 UTC
End time: 2024-07-08 05:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance

Jul 2, 14:12 UTC
Jul 7, 2024
Jul 6, 2024
Completed - The scheduled maintenance has been completed.
Jul 6, 14:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 12:00 UTC
Scheduled - Description: Network device maintenance

Affected Cloud Agents:

- Wellington, New Zealand
- Wellington, New Zealand - IPv6

Start time: 2024-07-06 12:05 UTC

End time: 2024-07-06 14:05 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

Jul 1, 15:57 UTC
Jul 5, 2024
Completed - The scheduled maintenance has been completed.
Jul 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 09:00 UTC
Scheduled - Description: Network device maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
Querétaro, Mexico (Telmex)
Querétaro, Mexico - IPv6 (Telmex)

Start time: 2024-07-05 09:00 UTC
End time: 2024-07-05 11:00 UTC

Jul 5, 08:34 UTC
Jul 4, 2024
Completed - The scheduled maintenance has been completed.
Jul 4, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 17:00 UTC
Scheduled - Description: Network device maintenance

Affected Cloud Agents:

- Shanghai, China (China Unicom)
- Shanghai, China - IPv6 (China Unicom)

Start time: 2024/07/04 17:00 UTC

End time: 2024/07/04 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:None

Jul 1, 15:12 UTC
Completed - The scheduled maintenance has been completed.
Jul 4, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 22:00 UTC
Scheduled - Description: Server maintenance

Affected Cloud Agents:

- Mexico City, Mexico
- Mexico City, Mexico - IPv6

Start time: 2024-07-03 22:00 UTC

End time: 2024-07-04 06:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

Jul 2, 19:35 UTC
Completed - The scheduled maintenance has been completed.
Jul 4, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 01:00 UTC
Scheduled - Description: Software upgrade in internet gateways.

Affected Cloud Agents:

Durban, South Africa

Durban, South Africa - IPv6

Start time: 2024/07/04 01:00 UTC

End time: 2024/07/04 03:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Jun 17, 20:27 UTC
Jul 3, 2024
Resolved - This incident has been resolved
Jul 3, 22:20 UTC
Monitoring - A fix has being implemented and we are monitoring the results
Jul 3, 21:49 UTC
Identified - The issue has been identified and a fix has been implemented at 21:04 UTC
Jul 3, 21:48 UTC
Investigating - We’ve detected a problem where data points in US2 region are not getting considered in Internet Insights Network Outage detection. ThousandEyes Engineering is working on remediating the issue.
Jul 3, 21:07 UTC
Resolved - The incident has been resolved.
Jul 3, 13:58 UTC
Investigating - We are observing a high workload in Internet Insights for the US region. Our team is currently investigating the issue.
Jul 3, 12:23 UTC
Resolved - This incident has been resolved.
Jul 3, 00:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 22:33 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 2, 22:31 UTC
Investigating - We've detected a problem in the US1 region that might be causing missing information for dashboards for Cloud and Enterprise agent data.

ThousandEyes Engineering is working on remediating the issue.

Jul 2, 22:10 UTC
Jul 2, 2024