Service Degradation Affecting Enterprise Agents Running on Meraki Devices
Identified - Summary:
We observed check-in issues affecting some Enterprise Agents running on Meraki devices beginning at 2:00 AM UTC on May 13th.

Impact:
Customers using Enterprise Agents on Meraki devices running version MX18 may experience problems with the agent remaining offline due to an inability to connect to the ThousandEyes platform.

Status:
Our engineering teams are actively working together to resolve the issue.
Jun 17, 2025 - 18:15 UTC
Service Degradation Affecting Alert Rules for Device Layer
Monitoring - While the incident has been resolved https://status.thousandeyes.com/incidents/69blc3bmf2nz , we will continue monitoring the services as a precaution to ensure ongoing stability.
Jun 03, 2025 - 18:20 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Capacity increase on Milwaukee, WI Jun 18, 2025 13:00-21:00 UTC

Description: The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2025-06-18 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:
204.11.209.64/26
2607:fc38:250::/64

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:29 UTC

Capacity increase on Chicago, IL (AT&T) Jun 18, 2025 13:00-21:00 UTC

Description: The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2025-06-18 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:
209.215.146.192/26
2001:1890:1b42:e900::/56

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:34 UTC

Capacity increase on Jersey City, NJ Jun 18, 2025 13:00-21:00 UTC

Description: The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2025-06-18 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:
192.157.89.192/26
2604:eb80:6:726::/64

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:25 UTC

Network Maintenance in Amsterdam, Netherlands (Lumen) Jun 18, 2025 22:00 - Jun 19, 2025 04:00 UTC

Description: Network Maintenance

Start time: 2025-06-18 22:00:00 UTC
End time: 2025-06-19 04:00:00 UTC

Affected Cloud Agents:
Amsterdam, Netherlands (Lumen)
Amsterdam, Netherlands - IPv6 (Lumen)

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 29, 2025 - 16:44 UTC

Emergency Network Maintenance in Cleveland, OH Jun 19, 2025 03:00-07:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-06-19 03:00:00 UTC
End time: 2025-06-19 07:00:00 UTC
Affected Cloud Agents:

Cleveland, OH

Cleveland, OH - IPv6
Posted on Jun 17, 2025 - 14:01 UTC

Maintenance in Santo Domingo, Dominican Republic (Claro) Jun 19, 2025 03:30-09:00 UTC

Description: The provider is doing network maintenance.

Affected Cloud Agent:

- Santo Domingo, Dominican Republic (Claro)
- Santo Domingo, Dominican Republic - IPv6 (Claro)

Start time: 2025-06-19 03:30 UTC
End time: 2025-06-19 09:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None
Posted on Jun 12, 2025 - 18:50 UTC

Maintenance in Toronto, Canada Jun 20, 2025 01:00-05:00 UTC

Affected Cloud Agents:

Toronto, Canada

Toronto, Canada - IPv6

Start time: 2025/06/20 01:00 UTC

End time: 2025/06/20 05:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: DC is relocating equipment.
Workaround: none
Posted on Jun 11, 2025 - 11:08 UTC

Maintenance in Toronto, Canada #2 Jun 21, 2025 01:00-05:00 UTC

Affected Cloud Agents:

Toronto, Canada

Toronto, Canada - IPv6

Start time: 2025/06/21 01:00 UTC

End time: 2025/06/21 05:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: DC is relocating equipment.
Workaround: none
Posted on Jun 11, 2025 - 11:14 UTC

Network Maintenance in Johannesburg, South Africa Jun 21, 2025 23:00 - Jun 22, 2025 03:00 UTC

Description: Network Maintenance

Start time: 2025-06-21 23:00:00 UTC
End time: 2025-06-22 03:00:00 UTC

Affected Cloud Agents:
Johannesburg, South Africa
Johannesburg, South Africa - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 29, 2025 - 16:52 UTC

Maintenance in Warsaw, Poland Jun 23, 2025 21:00 - Jun 24, 2025 04:00 UTC

Affected Cloud Agents:

Warsaw, Poland

Warsaw, Poland - IPv6

Start time: 2025/06/23 21:00 UTC

End time: 2025/06/24 04:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Provider is upgrading firmwares on network equipment.
Workaround: none
Posted on Jun 11, 2025 - 11:36 UTC

Maintenance in Medellín, Colombia (Claro) Jun 25, 2025 03:00-11:00 UTC

Affected Cloud Agent:

Medellín, Colombia (Claro)

Medellín, Colombia - IPv6 (Claro)

Start time: 2025-06-25 03:00 UTC

End time: 2025-06-25 11:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The provider is doing network firmware upgrades.
Workaround: none
Posted on Jun 11, 2025 - 11:34 UTC

Maintenance in Dallas, TX (Charter) Jun 27, 2025 05:00-10:00 UTC

Affected Cloud Agent:

Dallas, TX (Charter)

Dallas, TX - IPv6 (Charter)

Start time: 2025-06-27 05:00 UTC

End time: 2025-06-27 10:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The provider is doing maintenance
Workaround: none
Posted on Jun 11, 2025 - 11:12 UTC

Network Maintenance in Nagoya, Japan Jun 28, 2025 16:00-20:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-06-28 16:00:00 UTC
End time: 2025-06-28 20:00:00 UTC
Affected Cloud Agents:

Nagoya, Japan

Nagoya, Japan - IPv6
Posted on Jun 17, 2025 - 13:58 UTC

Maintenance in Nagoya, Japan Jun 28, 2025 16:00-20:00 UTC

Description: Provider is doing network maintenance.

Affected Cloud Agents:

- Nagoya, Japan
- Nagoya, Japan - IPv6

Start time: 2025/06/28 16:00 UTC
End time: 2025/06/28 20:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None
Posted on Jun 12, 2025 - 18:44 UTC

Network maintenance in Sapporo, Japan Jun 28, 2025 16:00-20:00 UTC

Impact
Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents
- Sapporo, Japan
- Sapporo, Japan - IPv6

Start time: 2025-06-28 16:00:00 UTC
End time: 2025-06-28 20:00:00 UTC

Description
ThousandEyes will perform scheduled network maintenance during this time. You may notice intermittent issues if your tests are using the aforementioned cloud agents. These should resolve on its own after the window ends.

Workaround
None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or open a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 29, 2025 - 17:15 UTC

Network Maintenance in Houston, TX Jul 2, 2025 07:00-10:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-07-02 07:00:00 UTC
End time: 2025-07-02 10:00:00 UTC
Affected Cloud Agents:

Houston, TX

Houston, TX - IPv6
Posted on Jun 17, 2025 - 14:04 UTC

Network Maintenance in New York, NY (CenturyLink) Jul 3, 2025 04:00-07:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2025-07-03 04:00:00 UTC
End time: 2025-07-03 07:00:00 UTC

Affected Cloud Agents:

New York, NY (CenturyLink)

New York, NY - IPv6 (CenturyLink)

Workaround: none
Posted on Jun 17, 2025 - 14:02 UTC

Network Maintenance in Johannesburg, South Africa Jul 12, 2025 23:00 - Jul 13, 2025 03:00 UTC

Description: Network device maintenance

Start time: 2025-07-12 23:00 UTC
End time: 2025-07-13 03:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
- Johannesburg, South Africa
- Johannesburg, South Africa - IPv6

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:20 UTC
Jun 18, 2025
Emergency Network Maintenance in Barcelona, Spain (Telefonica)
Completed - The scheduled maintenance has been completed.
Jun 18, 04:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 22:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2025-06-17 22:00:00 UTC
End time: 2025-06-18 04:30:00 UTC

Affected Cloud Agents:

Barcelona, Spain (Telefonica)

Barcelona, Spain - IPv6 (Telefonica)

Workaround: none
Jun 17, 14:06 UTC
Jun 17, 2025

Unresolved incident: Service Degradation Affecting Enterprise Agents Running on Meraki Devices.

Jun 16, 2025
Capacity increase on Fort Worth, TX
Completed - The scheduled maintenance has been completed.
Jun 16, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 13:00 UTC
Scheduled - Description:
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent Fort Worth, TX. This also includes adding IP addresses to the Cloud Agent.


Start time: 2025-06-16 13:00 UTC
End time: 2025-06-16 21:00 UTC


Impact: No impact is expected

The address spaces will be the same:

67.200.133.192/26
2605:b400:8004::/64



Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
May 30, 17:20 UTC
Maintenance in Saint Paul, MN
Completed - The scheduled maintenance has been completed.
Jun 16, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 10:01 UTC
Scheduled - Description: Adding new servers to the location.

Affected Cloud Agents:

- Saint Paul, MN
- Saint Paul, MN

Subnets in use from then on:

130.250.193.192/26
2606:6800:1801::/64

Start time: 2025/06/16 10:00 UTC
End time: 2025/06/16 20:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None
May 30, 21:06 UTC
Maintenance in Cleveland, OH (Charter)
Completed - The scheduled maintenance has been completed.
Jun 16, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 10:00 UTC
Scheduled - Description: Adding new servers to the location.

Affected Cloud Agent:

- Cleveland, OH (Charter)
- Cleveland, OH - IPv6 (Charter)

Subnets in use from then on:

70.61.57.0/26
2600:5c01:4b94::/48

Start time: 2025-06-16 10:00 UTC
End time: 2025-06-16 20:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter


Workaround: None
May 30, 21:00 UTC
Jun 15, 2025
Network Maintenance in Mexico City, Mexico
Completed - The scheduled maintenance has been completed.
Jun 15, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 04:30 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-06-15 04:30 UTC

End time: 2025-06-15 10:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Mexico City, Mexico

Mexico City, Mexico - IPv6
Jun 3, 12:20 UTC
Jun 14, 2025
Network Maintenance in Lagos, Nigeria
Completed - The scheduled maintenance has been completed.
Jun 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 09:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-06-14 09:00 UTC

End time: 2025-06-14 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Lagos, Nigeria

Lagos, Nigeria - IPv6
Jun 3, 12:18 UTC
Jun 13, 2025
Service Degradation Affecting ThousandEyes Cloud And Enterprise Agent API v7 usage in US1
Resolved - This incident has been resolved.
Jun 13, 09:47 UTC
Monitoring - The issue is now mitigated, we are currently monitoring the status.
Jun 13, 09:31 UTC
Investigating - We are currently investigating a service degradation impacting the ThousandEyes Cloud And Enterprise Agent API v7 in the US1 Region.
Jun 13, 09:11 UTC
Emergency Maintenance in Fort Worth, TX
Completed - The scheduled maintenance has been completed.
Jun 13, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 05:00 UTC
Scheduled - Description: Provider is doing emergency network maintenance.

Affected Cloud Agents:

- Fort Worth, TX
- Fort Worth, TX - IPv6

Start time: 2025/06/13 05:00 UTC
End time: 2025/06/13 08:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None
Jun 12, 18:38 UTC
Service Degradation Affecting Connected Devices Analytics Views
Resolved - This incident has been resolved.
Jun 13, 02:12 UTC
Monitoring - The third party provider has confirmed their services have been fixed.
We have pushed the missing data and metrics back into the platform and we have validated that the data is now complete.
Customers might experience a brief delay while the metrics catch up.
Jun 12, 22:59 UTC
Update - We are seeing a partial recovery of the third-party service provider. We are continuing to monitor the situation closely.
Missing data since around 18:20 UTC will be ingested back into the platform once we confirm a full resolution.
Jun 12, 21:13 UTC
Update - This issue was caused by an outage with a third-party service provider.
Partial service was restored at approximately 18:50 UTC, but a full resolution has not yet been confirmed by the provider.

Impact:
During the disruption period, customers were unable to access data views, including Analytics, Dashboards, and Constant Care.
Measurement data collected after 18:20 UTC is currently not available to customers due to processing delays. No data has been lost, and the ThousandEyes engineering team is actively working to make this data available as soon as possible.

Since the third-party service provider outage has not been fully resolved, further impact is possible.

We are closely monitoring the situation and will share updates on any additional disruptions. We will continue to provide updates.
Jun 12, 19:29 UTC
Identified - Summary:
We observed an issue in Connected Devices Analytics Views beginning at 18:20 UTC on June 12th

Impact:
Customers may experience issues displaying data within the Connected Devices Analytics Views.

Our engineering team is actively working to restore the service.
Jun 12, 18:31 UTC
Service Degradation Affecting Internet Insights Network Outages Module
Resolved - This incident has been resolved
Jun 13, 02:03 UTC
Monitoring - Summary:
An issue was observed in the Internet Insights Network Outages Module between 18:30 and 20:30 UTC on June 12th.

Impact:
Since 18:45 UTC, network outages have not been detected. From 18:30 to 20:30 Internet Insights may have failed to generate Network Outage Events, and associated alerts have not been triggered as expected.
From 20:30 UTC data has been captured. The processing and detection of outages from this period of time will be delayed.

Status:
The Engineering team is currently monitoring the services to ensure that everything is functioning as expected.
Jun 12, 20:47 UTC
Jun 12, 2025
Jun 11, 2025
Network Maintenance in Chicago, IL (Charter)
Completed - The scheduled maintenance has been completed.
Jun 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 05:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2025-06-11 05:00:00 UTC
End time: 2025-06-11 11:00:00 UTC

Affected Cloud Agents:

Chicago, IL (Charter)

Chicago, IL - IPv6 (Charter)
May 28, 13:03 UTC
Jun 10, 2025
Network Maintenance in Guangzhou, China (China Mobile)
Completed - The scheduled maintenance has been completed.
Jun 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 16:00 UTC
Scheduled - Description:Network device maintenance

Start time: 2025-06-10 16:00 UTC
End time: 2025-06-10 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
- Guangzhou, China (China Mobile)
- Guangzhou, China - IPv6 (China Mobile)

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Jun 5, 15:16 UTC
Service degradation affecting Cloud and Enterprise Agents Tests Settings
Resolved - This incident has been resolved.
Jun 10, 17:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 17:01 UTC
Update - Customer should see improvement of creation and update with the network and application synthetics test but certain organizations may still see latency issues. We are continuing with the restoration with a more permanent fix.
Jun 10, 15:47 UTC
Identified - We are continuing to observe issues with Cloud and Enterprise Agents (CEA) test creation and updates. The investigation is ongoing.
Jun 10, 14:21 UTC
Update - We need to push some changes; this will impact all customers for 10 minutes.
Endpoint customers won’t be able to register agents, and CEA customers’ test creation and updating flow will be affected.
Jun 10, 13:15 UTC
Update - We continue to investigate the issue.
Jun 10, 12:47 UTC
Investigating - Some customers are experiencing issues with creating and updating CEA tests.
We are currently investigating this issue.
Jun 10, 10:32 UTC
Network Maintenance in Paris, France (Free)
Completed - The scheduled maintenance has been completed.
Jun 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 09:00 UTC
Scheduled - Description:Network Maintenance

Start time: 2025-06-10 09:00:00 UTC
End time: 2025-06-10 11:00:00 UTC


Affected Cloud Agents:
Paris, France (Free)
Paris, France - IPv6 (Free)

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
May 29, 17:04 UTC
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025
Network Maintenance in Cape Town, South Africa
Completed - The scheduled maintenance has been completed.
Jun 7, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 23:00 UTC
Scheduled - Description: Network Maintenance


Start time: 2025-06-06 23:00:00 UTC
End time: 2025-06-07 03:00:00 UTC


Affected Cloud Agents:
Cape Town, South Africa
Cape Town, South Africa - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
May 29, 16:57 UTC
Jun 6, 2025
Service Degradation Affecting Traffic Insights Alerting System in US1 Region
Resolved - This incident has been resolved.
Jun 6, 19:09 UTC
Monitoring - Summary:
Beginning on May 26th, we observed delays in the delivery of Traffic Insights alerts.

Impact:
Users in the US1 region may have experienced delays in the triggering or clearing of Traffic Insights alerts.

Status:
A fix has been applied, and our engineering team is currently monitoring the results.
Jun 6, 16:47 UTC
Emergency IPv6 replacement in Detroit, MI
Completed - The scheduled maintenance has been completed.
Jun 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 12:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2025-06-06 from 12:00 to 15:00 UTC

Impact: No impact is expected

The new IPv6 address space is:

2001:5b8:1::300/120

The IPv4 address space will be the same:

66.216.4.128/25

Workaround: None
Jun 6, 09:42 UTC
Jun 5, 2025
Maintenance in Ashburn, VA (Charter)
Completed - The scheduled maintenance has been completed.
Jun 5, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 04:00 UTC
Scheduled - Description: The provider is doing network maintenance.

Start time: 2025-06-05 04:00 UTC
End time: 2025-06-05 10:00 UTC

Affected Cloud Agents:
Ashburn, VA (Charter)
Ashburn, VA - IPv6 (Charter)

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
May 30, 17:01 UTC
Jun 4, 2025

No incidents reported.

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