All Systems Operational
Agent Configuration and Data Collection
Operational
Cloud and Enterprise Agents: Registration controller
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Operational
Cloud and Enterprise Agents: Test assignment and configuration controller
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Operational
Cloud and Enterprise Agents: Data ingress
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Operational
Endpoint Agents: Test assignment and configuration controller
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Operational
Endpoint Agents: Data submission collector
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Operational
Connected Devices Agent Registration
Operational
Connected Devices Test Assignment
Operational
ThousandEyes Platform and API
Operational
Platform Availability
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Operational
API Availability
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Operational
Test data availability
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Operational
Reports and Dashboards
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Operational
Snapshots and Share Links
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Operational
SAML/SSO
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Operational
Configuration and Management
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Operational
Embedded Widgets
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Operational
Customer Success Chat
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Operational
Devices
Operational
Alerts and Notifications
Operational
Alert processing
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Operational
Notification dispatching
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Operational
Webhook and Integrations
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Operational
Email notifications
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Operational
Internet Insights collection and processing
Operational
BGP
Operational
Public BGP collection and processing
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Operational
Private BGP Collection & Processing
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Operational
Agent Repositories and Downloads
Operational
Ubuntu repository
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Operational
RHEL / CentOS repository
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Operational
Appliance downloads
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Operational
Custom Appliance Downloads
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Operational
Endpoint Agent downloads
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Operational
Cloud Agents: Americas
Operational
Data Centers: AMER
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Operational
Broadband Providers: AMER
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Operational
Mobile Providers: AMER
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Operational
Azure: AMER
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Operational
AWS: AMER
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Operational
Google Cloud: AMER
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Operational
Alibaba Cloud: AMER
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Operational
Cloud Agents: Europe, Middle East and Africa
Operational
Data Centers: EMEA
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Operational
Azure: EMEA
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Operational
AWS: EMEA
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Operational
Google Cloud: EMEA
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Operational
Alibaba Cloud: EMEA
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Operational
Cloud Agents: Asia Pacific
Operational
Data Centers: APAC
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Operational
Azure: APAC
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Operational
AWS: APAC
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Operational
Google Cloud: APAC
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Operational
Alibaba Cloud: APAC
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Operational
ThousandEyes' corporate website
Operational
ThousandEyes corporate website
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Operational
Internet Outages Map
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Operational
ThousandEyes for OpenTelemetry
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance window for Alerting.
Aug 28, 2024 18:00-22:00 UTC
Description:
During this below time frame alerts for test types DNS, Agent to Server, HTTP, Web Transaction, PathTrace and Endpoint tests might be delayed for up to 45 mins.
Start time: 2024-08-28 18:00:00 UTC
End time: 2024-08-288 22:00:00 UTC
Posted on Aug 23, 2024 - 22:53 UTC
During this below time frame alerts for test types DNS, Agent to Server, HTTP, Web Transaction, PathTrace and Endpoint tests might be delayed for up to 45 mins.
Start time: 2024-08-28 18:00:00 UTC
End time: 2024-08-288 22:00:00 UTC
Posted on Aug 23, 2024 - 22:53 UTC
Subscription Management / Usage-service / Endpoint Agent Licenses & Test Agent usage maintenance (US-West and US-East)
Sep 5, 2024 21:30-22:30 UTC
Summary
The ThousandEyes Subscription Management team will perform maintenance on usage services between 21:30 and 22:30 UTC on 2024-09-05.
Anticipated Impact
Usage services in US region may be impacted for up to 60 minutes during this maintenance window. Users will observe the following behaviour while services are impacted:
->Usage numbers on Usage and Billing page for Endpoint Agent Licenses may not reflect the most recent numbers.
->Usage API for Endpoint Agent Licenses, Cloud Agents, Enterprise Agents may not reflect the most recent numbers.
->Usage numbers on Usage and Billing page for Cloud and Enterprise agents may not reflect the most recent numbers
->Test creation or update may not work during this time as it may not reflect the right numbers
->User may not see the right numbers on Quotas page for Endpoint Agent Licenses, Cloud Agents & Enterprise Agents
Posted on Sep 05, 2024 - 21:30 UTC
The ThousandEyes Subscription Management team will perform maintenance on usage services between 21:30 and 22:30 UTC on 2024-09-05.
Anticipated Impact
Usage services in US region may be impacted for up to 60 minutes during this maintenance window. Users will observe the following behaviour while services are impacted:
->Usage numbers on Usage and Billing page for Endpoint Agent Licenses may not reflect the most recent numbers.
->Usage API for Endpoint Agent Licenses, Cloud Agents, Enterprise Agents may not reflect the most recent numbers.
->Usage numbers on Usage and Billing page for Cloud and Enterprise agents may not reflect the most recent numbers
->Test creation or update may not work during this time as it may not reflect the right numbers
->User may not see the right numbers on Quotas page for Endpoint Agent Licenses, Cloud Agents & Enterprise Agents
Posted on Sep 05, 2024 - 21:30 UTC
Capacity increase on Frankfurt, Germany (Lumen)
Oct 22, 2024 13:00-21:00 UTC
Description:
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
The address spaces will be the same:
62.140.4.192/26
2001:4c08:2003:b14::/64
Impact: No impact is expected
Workaround: none
Posted on Oct 08, 2024 - 22:07 UTC
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
The address spaces will be the same:
62.140.4.192/26
2001:4c08:2003:b14::/64
Impact: No impact is expected
Workaround: none
Posted on Oct 08, 2024 - 22:07 UTC
Network Maintenance in Edinburgh, Scotland
Oct 22, 2024 21:00 - Oct 23, 2024 01:00 UTC
Description: Network Maintenance.
Affected Cloud Agents:
Edinburgh, Scotland,
Edinburgh, Scotland - IPv6
Start time: 2024-10-22 21:00:00 UTC
End time: 2024-10-23 01:00:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter.
Workaround: none.
Posted on Oct 08, 2024 - 09:05 UTC
Affected Cloud Agents:
Edinburgh, Scotland,
Edinburgh, Scotland - IPv6
Start time: 2024-10-22 21:00:00 UTC
End time: 2024-10-23 01:00:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter.
Workaround: none.
Posted on Oct 08, 2024 - 09:05 UTC
Maintenance in New York, NY (Charter)
Oct 23, 2024 04:00-10:00 UTC
Description:
DC is doing network maintenance.
Affected Cloud Agent:
New York, NY (Charter)
New York, NY - IPv6 (Charter)
Start time: 2024-10-23 04:00 UTC
End time: 2024-10-23 10:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
Posted on Oct 04, 2024 - 21:45 UTC
DC is doing network maintenance.
Affected Cloud Agent:
New York, NY (Charter)
New York, NY - IPv6 (Charter)
Start time: 2024-10-23 04:00 UTC
End time: 2024-10-23 10:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
Posted on Oct 04, 2024 - 21:45 UTC
Network Outage detection pipeline with improved algorithm
Oct 23, 2024 16:00-18:00 UTC
The ThousandEyes internet-insights team will perform maintenance on Network Outage detection pipeline.
Start: 2024-10-23 16:00 UTC
End: 2024-10-23 18:00 UTC
Impact:
Network Outage detection pipeline may be impacted for up to 60 minutes during this maintenance window. Users will observe the following behavior while services are impacted:
Network Outage detection will be delayed
Network Outage alerts may not work as expected
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Oct 16, 2024 - 23:03 UTC
Start: 2024-10-23 16:00 UTC
End: 2024-10-23 18:00 UTC
Impact:
Network Outage detection pipeline may be impacted for up to 60 minutes during this maintenance window. Users will observe the following behavior while services are impacted:
Network Outage detection will be delayed
Network Outage alerts may not work as expected
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Oct 16, 2024 - 23:03 UTC
Maintenance in Cape Town, South Africa
Oct 23, 2024 22:00 - Oct 24, 2024 04:00 UTC
Network device maintenance
Start time: 2024-10-23 22:00 UTC
End time: 2024-10-24 04:00 UTC
Affected Cloud Agents:
Cape Town, South Africa
Cape Town, South Africa - IPv6
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Oct 15, 2024 - 18:07 UTC
Start time: 2024-10-23 22:00 UTC
End time: 2024-10-24 04:00 UTC
Affected Cloud Agents:
Cape Town, South Africa
Cape Town, South Africa - IPv6
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Oct 15, 2024 - 18:07 UTC
Labels to Tags Migration
Oct 23, 2024 23:00 - Oct 24, 2024 03:00 UTC
Upcoming scheduled maintenance notice
Summary
ThousandEyes Engineering team will migrate labels to tags for the products - Tests, Agents, Endpoint Agent Tests, and Dashboards between 23:00 UTC 2024-10-23 and 03:00 UTC 2024-10-24 (4 hours).
Anticipated Impact
During the maintenance window, customers will not be able to create or modify labels. Performing routine maintenance on CEA Tests, CEA Agents, Endpoint Tests, or Dashboards may experience failures as well if their maintenance indirectly modifies a label.
Workaround: None
Posted on Oct 18, 2024 - 17:44 UTC
Summary
ThousandEyes Engineering team will migrate labels to tags for the products - Tests, Agents, Endpoint Agent Tests, and Dashboards between 23:00 UTC 2024-10-23 and 03:00 UTC 2024-10-24 (4 hours).
Anticipated Impact
During the maintenance window, customers will not be able to create or modify labels. Performing routine maintenance on CEA Tests, CEA Agents, Endpoint Tests, or Dashboards may experience failures as well if their maintenance indirectly modifies a label.
Workaround: None
Posted on Oct 18, 2024 - 17:44 UTC
Planned Maintenance - AI Kafka Cluster Migration to AWS MSK in US1
Oct 24, 2024 16:00-18:00 UTC
Summary
The ThousandEyes AI (Alerts) team will perform maintenance on their services between 16:00 and 18:00 UTC on 2024-October-24. This maintenance will impact only the US1 region.
Anticipated Impact
Alerts services may be impacted for up to 2h during this maintenance window. Users may observe the following behaviour while services are impacted:
- Delayed ThousandEyes alerts
- No data will be lost during this maintenance
Workaround
None
Posted on Oct 21, 2024 - 19:10 UTC
The ThousandEyes AI (Alerts) team will perform maintenance on their services between 16:00 and 18:00 UTC on 2024-October-24. This maintenance will impact only the US1 region.
Anticipated Impact
Alerts services may be impacted for up to 2h during this maintenance window. Users may observe the following behaviour while services are impacted:
- Delayed ThousandEyes alerts
- No data will be lost during this maintenance
Workaround
None
Posted on Oct 21, 2024 - 19:10 UTC
Maintenance in Boise, ID
Oct 25, 2024 02:00-06:00 UTC
Affected Cloud Agents:
Boise, ID
Boise, ID - IPv6
Start time: 2024-10-25 02:00 UTC
End time: 2024-10-25 06:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance
Posted on Oct 18, 2024 - 10:21 UTC
Boise, ID
Boise, ID - IPv6
Start time: 2024-10-25 02:00 UTC
End time: 2024-10-25 06:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance
Posted on Oct 18, 2024 - 10:21 UTC
Maintenance in Antwerp, Belgium (Telenet Belgacom)
Oct 29, 2024 23:00 - Oct 30, 2024 04:00 UTC
Network device maintenance
Start time: 2024-10-29 23:00 UTC
End time: 2024-10-30 04:00 UTC
Affected Cloud Agents:
Antwerp, Belgium (Telenet Belgacom)
Antwerp, Belgium - IPv6 (Telenet Belgacom)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Oct 15, 2024 - 18:11 UTC
Start time: 2024-10-29 23:00 UTC
End time: 2024-10-30 04:00 UTC
Affected Cloud Agents:
Antwerp, Belgium (Telenet Belgacom)
Antwerp, Belgium - IPv6 (Telenet Belgacom)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Oct 15, 2024 - 18:11 UTC
Maintenance in Calgary, Canada
Oct 30, 2024 04:00-07:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Sep 24, 2024 - 14:12 UTC
Sep 24, 2024 - 14:12 UTC
Scheduled -
Affected Cloud Agents:
Calgary, Canada (Bell)
Calgary, Canada (Shaw)
Calgary, Canada (Telus)
Calgary, Canada - IPv6 (Bell)
Calgary, Canada - IPv6 (Shaw)
Calgary, Canada - IPv6 (Telus)
Start time: 2024-10-30 04:00 UTC
End time: 2024-10-30 07:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Power maintenance
Workaround: none
Sep 24, 2024 - 14:10 UTC
Calgary, Canada (Bell)
Calgary, Canada (Shaw)
Calgary, Canada (Telus)
Calgary, Canada - IPv6 (Bell)
Calgary, Canada - IPv6 (Shaw)
Calgary, Canada - IPv6 (Telus)
Start time: 2024-10-30 04:00 UTC
End time: 2024-10-30 07:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Power maintenance
Workaround: none
Sep 24, 2024 - 14:10 UTC
Maintenance in Beijing, China (China Unicom)
Oct 31, 2024 05:00-11:00 UTC
Description: Server relocation
Affected Cloud Agents:
- Beijing, China (China Unicom)
- Beijing, China - IPv6 (China Unicom)
Start time: 2024-10-31 05:00 UTC
End time: 2024-10-31 11:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Posted on Oct 17, 2024 - 15:36 UTC
Affected Cloud Agents:
- Beijing, China (China Unicom)
- Beijing, China - IPv6 (China Unicom)
Start time: 2024-10-31 05:00 UTC
End time: 2024-10-31 11:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Posted on Oct 17, 2024 - 15:36 UTC
Maintenance in Oslo, Norway
Oct 31, 2024 18:00-21:00 UTC
Affected Cloud Agents:
Oslo, Norway
Oslo, Norway - IPv6
Start time: 2024-10-31 18:00 UTC
End time: 2024-10-31 21:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance
Posted on Oct 18, 2024 - 10:25 UTC
Oslo, Norway
Oslo, Norway - IPv6
Start time: 2024-10-31 18:00 UTC
End time: 2024-10-31 21:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance
Posted on Oct 18, 2024 - 10:25 UTC
Network Maintenance in Dublin, Ireland
Nov 5, 2024 22:00 - Nov 6, 2024 02:00 UTC
Affected Cloud Agents:
Dublin, Ireland
Dublin, Ireland - IPv6
Start time: 2024-11-05 22:00:00 UTC
End time: 2024-11-06 02:00:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network Maintenance
Workaround: None
Posted on Oct 11, 2024 - 08:18 UTC
Dublin, Ireland
Dublin, Ireland - IPv6
Start time: 2024-11-05 22:00:00 UTC
End time: 2024-11-06 02:00:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network Maintenance
Workaround: None
Posted on Oct 11, 2024 - 08:18 UTC
Maintenance in Washington, DC
Nov 12, 2024 01:00-06:00 UTC
Network device maintenance
Start time: 2024-11-12 01:00 UTC
End time: 2024-11-12 06:00 UTC
Affected Cloud Agents:
Washington, DC
Washington, DC - IPv6
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Oct 15, 2024 - 18:17 UTC
Start time: 2024-11-12 01:00 UTC
End time: 2024-11-12 06:00 UTC
Affected Cloud Agents:
Washington, DC
Washington, DC - IPv6
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on Oct 15, 2024 - 18:17 UTC
Maintenance in Warsaw, Poland
Nov 12, 2024 21:00 - Nov 13, 2024 01:00 UTC
Affected Cloud Agents:
Warsaw, Poland
Warsaw, Poland - IPv6
Start time: 2024-11-12 21:00 UTC
End time: 2024-11-13 01:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance
Posted on Oct 18, 2024 - 10:29 UTC
Warsaw, Poland
Warsaw, Poland - IPv6
Start time: 2024-11-12 21:00 UTC
End time: 2024-11-13 01:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance
Posted on Oct 18, 2024 - 10:29 UTC
Maintenance in Helsinki, Finland
Nov 14, 2024 21:00 - Nov 15, 2024 02:00 UTC
Affected Cloud Agents:
Helsinki, Finland
Helsinki, Finland - IPv6
Start time: 2024-11-14 21:00 UTC
End time: 2024-11-15 02:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance
Posted on Oct 18, 2024 - 10:27 UTC
Helsinki, Finland
Helsinki, Finland - IPv6
Start time: 2024-11-14 21:00 UTC
End time: 2024-11-15 02:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance
Posted on Oct 18, 2024 - 10:27 UTC