Network outage in London, England (Webex Calling)
Investigating - London, England (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
London, England (Webex Calling)

Start time: Oct 02, 2026, 11:35 PM UTC
Oct 10, 2026 - 14:50 UTC
Network outage in Frankfurt, Germany (Webex Calling)
Investigating - Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
Frankfurt, Germany (Webex Calling)

Start time: Jun 23, 2026, 10:36 PM UTC
Aug 06, 2026 - 12:48 UTC
Dashboard widgets showing data for Events datasource are affected in US1 region.
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 2026 - 05:58 UTC
Investigating - Dashboard widgets showing data for Events datasource are affected in US1 region.
The service is affected/not showing data since 7 PM PDT.
Oct 10, 2026 - 04:47 UTC
Network outage in Toronto & Vancouver, Canada (Webex Calling)
Identified - The issue has been identified.
Aug 07, 2026 - 09:33 UTC
Update - We are continuing to investigate this issue.
Jul 10, 2026 - 22:08 UTC
Investigating - Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: Jun 23, 2026, 10:36 PM UTC

Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)
Jun 24, 2026 - 23:21 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
Cloud and Enterprise Agents: Registration controller Operational
Cloud and Enterprise Agents: Test assignment and configuration controller Operational
Cloud and Enterprise Agents: Data ingress Operational
Endpoint Agents: Test assignment and configuration controller Operational
Endpoint Agents: Data submission collector Operational
Connected Devices Agent Registration Operational
Connected Devices Test Assignment Operational
ThousandEyes Platform and API Degraded Performance
Platform Availability Operational
API Availability Operational
Test data availability Operational
Reports and Dashboards Degraded Performance
Snapshots and Share Links Operational
SAML/SSO Operational
Configuration and Management Operational
Embedded Widgets Operational
Customer Success Chat Operational
Devices Operational
Usage and Billing Operational
Event Detection Operational
Endpoint Agent Views Operational
Outages Page Operational
Alerts and Notifications Operational
Alert processing Operational
Notification dispatching Operational
Webhook and Integrations Operational
Email notifications Operational
Internet Insights collection and processing Operational
Cloud Insights Operational
Traffic Insights Operational
BGP Operational
Public BGP collection and processing Operational
Private BGP Collection & Processing Operational
Agent Repositories and Downloads Operational
Ubuntu repository Operational
RHEL / CentOS repository Operational
Appliance downloads Operational
Custom Appliance Downloads Operational
Endpoint Agent downloads Operational
Cloud Agents: Americas Operational
Data Centers: AMER Operational
Broadband Providers: AMER Operational
Mobile Providers: AMER Operational
Azure: AMER Operational
AWS: AMER Operational
Google Cloud: AMER Operational
Alibaba Cloud: AMER Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA Operational
Azure: EMEA Operational
AWS: EMEA Operational
Google Cloud: EMEA Operational
Alibaba Cloud: EMEA Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC Operational
Azure: APAC Operational
AWS: APAC Operational
Google Cloud: APAC Operational
Alibaba Cloud: APAC Operational
ThousandEyes' corporate website Operational
ThousandEyes corporate website Operational
Internet Outages Map Operational
ThousandEyes for OpenTelemetry Operational
Connected Devices (Formerly SamKnows) Operational
AI Assistant Operational
ThousandEyes for Government (FedRAMP) Operational
ThousandEyes Platform and API Operational
Agent Configuration and Data Collection Operational
Alerts and Notifications Operational
Routing Tests (BGP) Operational
ThousandEyes for OpenTelemetry Operational
Cloud Agents: FedRAMP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance in Phoenix, AZ Oct 14, 2026 02:00-04:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-14 02:00:00 UTC
End time: 2026-10-14 04:00:00 UTC

Affected Cloud Agents:

- Phoenix, AZ
- Phoenix, AZ - IPv6
Posted on Sep 24, 2026 - 09:09 UTC

Network Maintenance in Washington, DC (Zayo) Oct 19, 2026 02:00-10:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-19 02:00:00 UTC
End time: 2026-10-19 10:00:00 UTC

Affected Cloud Agents:

- Washington, DC (Zayo)
- Washington, DC - IPv6 (Zayo)
Posted on Sep 09, 2026 - 08:23 UTC

Network Maintenance in Washington, DC (Zayo) Oct 20, 2026 02:00-10:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-20 02:00:00 UTC
End time: 2026-10-20 10:00:00 UTC

Affected Cloud Agents:

- Washington, DC (Zayo)
- Washington, DC - IPv6 (Zayo)
Posted on Sep 09, 2026 - 08:25 UTC

Network Maintenance in Riyadh, Saudi Arabia Oct 20, 2026 03:00-09:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-20 03:00:00 UTC
End time: 2026-10-20 09:00:00 UTC

Affected Cloud Agents:
- Riyadh, Saudi Arabia
- Riyadh, Saudi Arabia - IPv6
Posted on Oct 05, 2026 - 13:56 UTC

Network Maintenance in Seattle, WA (Charter) Oct 22, 2026 07:00-13:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-22 07:00:00 UTC
End time: 2026-10-22 13:00:00 UTC

Affected Cloud Agents:

- Seattle, WA (Charter)
- Seattle, WA - IPv6 (Charter)
Posted on Oct 05, 2026 - 07:43 UTC

Capacity increase on Chennai, India (Bharti Airtel) Oct 22, 2026 08:00-12:00 UTC

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-10-22 from 08:00 to 12:00 UTC

Impact: No impact is expected

The IP address spaces are:

182.72.48.224/27 (new)

125.22.239.64/27

2404:a800:3200:58::100/120

Workaround: none
Posted on Oct 08, 2026 - 08:04 UTC

Capacity increase on Lille, France Oct 22, 2026 08:00-12:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 08, 2026 - 08:06 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-10-22 from 08:00 to 12:00 UTC

Impact: No impact is expected

The IP address spaces are:

149.13.160.64/26

2001:978:2:52::14:0/112

Workaround: none
Oct 08, 2026 - 08:01 UTC

Capacity increase on Cadiz, Spain Oct 22, 2026 13:00-21:00 UTC

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-10-22 from 13:00 to 21:00 UTC

Impact: No impact is expected

The IP address spaces are:

195.10.60.64/27 (new)
195.10.60.0/27
2001:5011:601::/48
Posted on Oct 08, 2026 - 14:05 UTC

Capacity increase on Kharkiv, Ukraine Oct 26, 2026 08:00-12:00 UTC

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-10-26 from 08:00 to 12:00 UTC

Impact: No impact is expected

The IP address spaces are:

195.64.155.21
195.64.155.22
195.64.155.23
195.64.155.25
195.64.155.26
195.64.155.27
195.64.155.31
195.64.155.36
195.64.155.38
195.64.155.39
195.64.155.40
195.64.155.42
195.64.155.47
195.64.155.50
195.64.155.52
195.64.155.54
195.64.155.56
195.64.155.61
195.64.155.62 (new)
195.64.155.65 (new)
195.64.155.66 (new)
195.64.155.67 (new)
195.64.155.68 (new)
195.64.155.69 (new)
195.64.155.70 (new)
195.64.155.72 (new)
195.64.155.73 (new)
2a02:128:2:6::/64
Posted on Oct 12, 2026 - 11:46 UTC

Oct 13, 2026

Cloud and Enterprise Agents showing DNSSEC failures.
Resolved - This incident is now resolved.

Please follow the instructions using one of the options below if any of your Enterprise Agents cannot automatically
update themselves.


Option 1: Add the New DNSSEC Key


Adding the new DNSSEC key can restore the Agent’s connection to the ThousandEyes platform. After the Enterprise Agent
reconnects, the Test Data collected since the Enterprise Agent’s last check-in should be retroactively pushed to the
Test timeline as long as the Test Data remains in the Enterprise Agent’s local cache.

The local cache retains Test Data for up to 36 hours after connectivity is lost; data older than that may be
permanently lost.

Cisco Application-Hosting (CAF) Agent


Access the CLI of the Cisco device hosting the CAF Agent.

Open a terminal in the app container:

app-hosting connect <app-id> session bash

Append the new DNSSEC key to the key file (note – this is all one line):

echo ". 172800 IN DNSKEY 257 3 8
AwEAAa96jeuknZlaeSrvyAJj6ZHv28hhOKkx3rLGXVaC6rXTsDc449/cidltpkyGwCJNnOAlFNKF2jBosZBU5eeHspaQWOmOElZsjICMQMC3aeHbGiShvZsx4wMYSjH8e7Vrhbu6irwCzVBApESjbUdpWWmEnhathWu1jo+siFUiRAAxm9qyJNg/wOZqqzL/dL/q8PkcRU5oUKEpUge71M3ej2/7CPqpdVwuMoTvoB+ZOT4YeGyxMvHmbrxlFzGOHOijtzN+u1TQNatX2XBuzZNQ1K+s2CXkPIZo7s6JgZyvaBevYtxPvYLw4z9mR7K2vaF18UYH9Z9GNUUeayffKC73PYc="
>> /usr/lib/te-agent/dns-rootserver.key

Docker Agent


Run the following command (note – this is all one line) on the Docker host, replacing
<CONTAINER_NAME> with the Agent’s container name:

docker exec <CONTAINER_NAME> sh -c 'echo ". 172800 IN DNSKEY 257 3 8
AwEAAa96jeuknZlaeSrvyAJj6ZHv28hhOKkx3rLGXVaC6rXTsDc449/cidltpkyGwCJNnOAlFNKF2jBosZBU5eeHspaQWOmOElZsjICMQMC3aeHbGiShvZsx4wMYSjH8e7Vrhbu6irwCzVBApESjbUdpWWmEnhathWu1jo+siFUiRAAxm9qyJNg/wOZqqzL/dL/q8PkcRU5oUKEpUge71M3ej2/7CPqpdVwuMoTvoB+ZOT4YeGyxMvHmbrxlFzGOHOijtzN+u1TQNatX2XBuzZNQ1K+s2CXkPIZo7s6JgZyvaBevYtxPvYLw4z9mR7K2vaF18UYH9Z9GNUUeayffKC73PYc="
>> /usr/lib/te-agent/dns-rootserver.key'

Linux Package Agent


Append the new DNSSEC key to the key file (note – this is all one line):

echo ". 172800 IN DNSKEY 257 3 8
AwEAAa96jeuknZlaeSrvyAJj6ZHv28hhOKkx3rLGXVaC6rXTsDc449/cidltpkyGwCJNnOAlFNKF2jBosZBU5eeHspaQWOmOElZsjICMQMC3aeHbGiShvZsx4wMYSjH8e7Vrhbu6irwCzVBApESjbUdpWWmEnhathWu1jo+siFUiRAAxm9qyJNg/wOZqqzL/dL/q8PkcRU5oUKEpUge71M3ej2/7CPqpdVwuMoTvoB+ZOT4YeGyxMvHmbrxlFzGOHOijtzN+u1TQNatX2XBuzZNQ1K+s2CXkPIZo7s6JgZyvaBevYtxPvYLw4z9mR7K2vaF18UYH9Z9GNUUeayffKC73PYc="
>> /usr/lib/te-agent/dns-rootserver.key

Please note: Customers will still need to complete Option 2 for a long-term fix, even if Option 1 is applied in
the interim.

Option 2: Upgrade the Agent Image


Cisco Application-Hosting (CAF) Agent


Run the following command on the Cisco device hosting the CAF Agent:

If you have x86 architecture:

app-hosting upgrade appid package https://downloads.thousandeyes.com/enterprise-agent/thousandeyes-enterprise-agent-x86_64-5.2.1.cisco.tar

If you have ARM architecture:

app-hosting upgrade appid package https://downloads.thousandeyes.com/enterprise-agent/thousandeyes-enterprise-agent-aarch64-5.2.1.cisco.tar

Please note: Upgrading the Cisco App-Hosting Image (CAF) Agent image will clear the Enterprise Agent’s local Test
Data cache. The Test timeline will have a data gap for the affected period, and the cached Test Data will not be backfilled.

Docker Agent


Use the latest image tag (or latest-agent if you are not using BrowserBot), or Docker image version
0.105.0 or later.

docker pull <name>

docker stop <running-agent>

docker rm <running-agent>

docker run <same options as previous launch>

Linux Package Agent


Upgrade the te-agent package to the latest version (1.247.2) using the system package manager
(yum,
dnf, or apt, depending on your distribution).

For more details, see href="https://docs.thousandeyes.com/product-documentation/global-vantage-points/enterprise-agents/managing/upgrading-enterprise-agents">Upgrading
Enterprise Agents.
Oct 13, 19:50 UTC
Update - New updates are being pushed for Enterprise Agents.
Enterprise Agents showing online are out of scope.

Customers with offline Enterprise Agents should reach out to Standard ThousandEyes Support Channels to manually update configurations.
Oct 12, 18:32 UTC
Monitoring - A fix has been implemented. Operations will continue to monitor performance.
Oct 11, 22:31 UTC
Update - We are continuing to investigate this issue.
Oct 11, 20:19 UTC
Identified - Cloud and enterprise agents are showing failure message in DNSSEC tests due intermediate validation.
The issue started at 14:00 PM UTC.
Oct 11, 17:21 UTC
Network Maintenance in Glasgow, Scotland
Completed - The scheduled maintenance has been completed.
Oct 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 05:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-13 05:00:00 UTC

End time: 2026-10-13 07:00:00 UTC

Affected Cloud Agents:

- Glasgow, Scotland

- Glasgow, Scotland - IPv6
Sep 21, 07:21 UTC

Oct 12, 2026

(FedRAMP) Usage and billing page data may experience delays
Resolved - This incident has been resolved.
Oct 12, 23:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
The usage data is reflecting now correctly, no more customer impact
Oct 10, 00:14 UTC
Investigating - ThousandEyes for Government (FedRAMP) Usage and billing page data may show stale data for some customers
Oct 9, 20:14 UTC

Oct 11, 2026

Unresolved incidents: Network outage in London, England (Webex Calling), Network outage in Frankfurt, Germany (Webex Calling).

Oct 10, 2026

Network Maintenance in Mexico City, Mexico (Telmex)
Completed - The scheduled maintenance has been completed.
Oct 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-10 06:01:00 UTC
End time: 2026-10-10 12:00:00 UTC

Affected Cloud Agents:

- Mexico City, Mexico (Telmex)
- Mexico City, Mexico - IPv6 (Telmex)
Oct 6, 07:18 UTC
Service Degradation Affecting Test Views Load Times
Resolved - This incident has been resolved.
Oct 10, 03:48 UTC
Monitoring - The increased latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views subsided around 07:06 UTC, and performance across all views has remained stable since.

We are currently monitoring platform and system performance to confirm full stability before resolving the incident
Oct 9, 08:59 UTC
Identified - We have identified the cause of the backend latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views. Latency levels have subsided and response times across all views are returning to standard baseline.
Oct 9, 08:03 UTC
Investigating - Starting at 06:05 UTC on October 9, 2026, customers using Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views may experience slow page loading or temporary timeouts due to elevated latency in backend data retrieval.

Scheduled test executions, agent data collection, and alert evaluations remain fully operational. Our engineering team is actively investigating the issue, and we will share our next update in another 30 minutes (or as soon as new information becomes available).
Oct 9, 07:32 UTC

Oct 9, 2026

Network Maintenance in Lima, Peru (Claro)
Completed - The scheduled maintenance has been completed.
Oct 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-09 05:00:00 UTC
End time: 2026-10-09 08:00:00 UTC

Affected Cloud Agents:

- Lima, Peru (Claro)
- Lima, Peru - IPv6 (Claro)
Sep 28, 10:51 UTC

Oct 8, 2026

Network Maintenance in Salt Lake City, UT
Completed - The scheduled maintenance has been completed.
Oct 8, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-08 03:00:00 UTC
End time: 2026-10-08 09:00:00 UTC

Affected Cloud Agents:

- Salt Lake City, UT
- Salt Lake City, UT - IPv6
Sep 24, 07:50 UTC
Network Maintenance in Brasilia, Brazil
Completed - The scheduled maintenance has been completed.
Oct 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:01 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-08 03:00:00 UTC

End time: 2026-10-08 09:00:00 UTC

Affected Cloud Agents:

- Brasilia, Brazil

- Brasilia, Brazil - IPv6

Workaround: none
Sep 29, 07:42 UTC

Oct 7, 2026

Emergency Maintenance in multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
Oct 7, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 09:00 UTC
Scheduled - Description: Software Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-07 09:00:00 UTC
End time: 2026-10-07 13:00:00UTC

Affected Cloud Agents:

- Indianapolis, IN
- Indianapolis, IN - IPv6
- Denver, CO (Comcast)
- Denver, CO - IPv6 (Comcast)
- Madrid, Spain (Vodafone)
- Madrid, Spain - IPv6 (Vodafone)
- Madrid, Spain (Telefónica)
- Madrid, Spain - IPv6 (Telefónica)
- New Delhi, India (Vodafone Idea)
- New Delhi, India - IPv6 (Vodafone Idea)
- Berlin, Germany (Deutsche Telekom)
- Berlin, Germany - IPv6 (Deutsche Telekom)
- New Delhi, India (Bharti Airtel)
- New Delhi, India - IPv6 (Bharti Airtel)
- Brooklyn, NY
- Brooklyn, NY - IPv6
- Ahmedabad, India (Reliance)
- Ahmedabad, India - IPv6 (Reliance)
- Washington, DC
- Washington, DC - IPv6
- Lille, France
- Lille, France - IPv6
- Chennai, India (Reliance)
- Chennai, India - IPv6 (Reliance)
- Ahmedabad, India (JIO)
- Ahmedabad, India - IPv6 (JIO)
- Kharkiv, Ukraine
- Kharkiv, Ukraine - IPv6
- Ahmedabad, India (Bharti Airtel)
- Ahmedabad, India - IPv6 (Bharti Airtel)
- Kyiv, Ukraine
- Kyiv, Ukraine - IPv6
- Chennai, India (Bharti Airtel)
- Chennai, India - IPv6 (Bharti Airtel)
- Cadiz, Spain
- Cadiz, Spain - IPv6
- Bangalore, India (Bharti Airtel)
- Bangalore, India - IPv6 (Bharti Airtel)
- Mumbai, India (Bharti Airtel)
- Mumbai, India - IPv6 (Bharti Airtel)

Workaround: None
Oct 6, 15:42 UTC
Capacity increase on New Delhi, India (Bharti Airtel)
Completed - The scheduled maintenance has been completed.
Oct 7, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 08:00 UTC
Scheduled - Description:

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

Start time: 2026-10-07 08:00:00 UTC
End time: 2026-10-07 12:00:00 UTC

The IP address spaces are:

182.71.110.128/27 (new)
125.17.81.224/27
2404:a800:1630:1::100/120

Impact:
No impact is expected

Workaround:
None
Sep 23, 09:03 UTC

Oct 6, 2026

Hardware Maintenance in Chicago, IL (Cox)
Completed - The scheduled maintenance has been completed.
Oct 6, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 19:00 UTC
Scheduled - Description: Hardware Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-06 19:00:00 UTC
End time: 2026-10-06 21:00:00 UTC

Affected Cloud Agents:
- Chicago, IL (Cox)
- Chicago, IL - IPv6 (Cox)
Oct 5, 07:48 UTC
Emergency Network Maintenance in Zurich, Switzerland
Completed - The scheduled maintenance has been completed.
Oct 6, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 16:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-06 16:00:00 UTC
End time: 2026-10-06 20:00:00UTC

Affected Cloud Agents:
- Zurich, Switzerland
- Zurich, Switzerland - IPv6
Oct 6, 12:26 UTC
Emergency Hardware Maintenance in Hong Kong (HKBN)
Completed - The scheduled maintenance has been completed.
Oct 6, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:00 UTC
Scheduled - Description: Hardware Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-06 01:00:00 UTC

End time: 2026-10-06 03:00:00 UTC

Affected Cloud Agents:

- Hong Kong (HKBN)

- Hong Kong - IPv6 (HKBN)
Oct 2, 12:56 UTC
Maintenance Window: ThousandEyes Engineering team will perform MySQL maintenance in US1 region
Completed - The scheduled maintenance has been completed.
Oct 6, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 1, 23:03 UTC
Scheduled - Description:

ThousandEyes Engineering team will perform MySQL maintenance in US1 region

Start time: 2026-10-06 02:00:00 UTC
End time: 2026-10-06 02:30:00 UTC

Affected Agents:

Cloud Enterprise Agents

Impact:

Errors and delays for all CEA test and agent operations.

Workaround:

None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Oct 1, 23:01 UTC

Oct 5, 2026

Service degradation affecting ThousandEyes Platform Views
Resolved - This incident has been resolved.
Oct 5, 18:23 UTC
Update - Platform services remain stable and all views continue to load data normally following the implemented fix. Our engineering and operations teams are actively monitoring performance to ensure continued reliability. A final update will be provided once full recovery is confirmed.
Oct 5, 10:51 UTC
Monitoring - A fix has been implemented, and platform services have been restored. All ThousandEyes views are loading data as expected. Our engineering team is continuing to monitor platform performance to ensure ongoing stability.
Oct 5, 10:26 UTC
Identified - The cause of the issue has been identified, and corrective action has been taken.

Service recovery is currently in progress, and platform performance is improving. Customers may continue to experience brief delays or errors while loading views as systems fully restore. We are closely monitoring the recovery and will provide another update shortly.
Oct 5, 10:07 UTC
Investigating - Customers accessing views across the ThousandEyes platform may experience errors loading test and agent metadata, or observe views reporting that no data is available. Test execution and raw data ingestion remain operational, but data visualization in the web UI is currently impacted across query timeframes
Oct 5, 09:57 UTC
Network Maintenance in Warsaw, Poland
Completed - The scheduled maintenance has been completed.
Oct 5, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 20:00 UTC
Scheduled - Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-04 20:00:00 UTC
End time: 2026-10-05 04:00:00 UTC

Affected Cloud Agents:

- Warsaw, Poland
- Warsaw, Poland - IPv6
Sep 16, 07:34 UTC

Oct 4, 2026

Oct 3, 2026

No incidents reported.

Oct 2, 2026

Network Maintenance in Mexico City, Mexico (Telmex)
Completed - The scheduled maintenance has been completed.
Oct 2, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 06:01 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-02 06:00:00 UTC

End time: 2026-10-02 12:00:00 UTC

Affected Cloud Agents:

- Mexico City, Mexico (Telmex)

- Mexico City, Mexico - IPv6 (Telmex)
Sep 21, 07:29 UTC
Network Maintenance in Mexico City, Mexico (Telmex)
Completed - The scheduled maintenance has been completed.
Oct 2, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 06:00 UTC
Scheduled - Description:

Network Maintenance

Start time:2026-10-02 06:01:00 UTC
End time: 2026-10-02 12:00:00 UTC

Affected Cloud Agents:

- Mexico City, Mexico (Telmex)
- Mexico City, Mexico - IPv6 (Telmex)



Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Sep 18, 21:16 UTC
Scheduled Maintenance Window for Endpoint Agents in US1 Region
Completed - The scheduled maintenance has been completed.
Oct 2, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 08:30 UTC
Scheduled - Description: Software Upgrade

Impact:
Possible delays in endpoint scheduled tests data for US1 region

Start time: Oct 2, 2026 08:30:00 UTC
End time: Oct 2, 2026 09:30:00 UTC

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Sep 29, 10:48 UTC

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

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