Update - We are continuing to investigate this issue.
Jul 10, 2026 - 22:08 UTC
Jul 10, 2026 - 22:08 UTC
Investigating - Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: Jun 23, 2026, 10:36 PM UTC
Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)
Jun 24, 2026 - 23:21 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: Jun 23, 2026, 10:36 PM UTC
Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)
Jun 24, 2026 - 23:21 UTC
Investigating - Ongoing outage
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-09 02:00:00 UTC
Affected Cloud Agents:
- Daejeon, South Korea (SK Telecom - AWS Wavelength)
- Seoul, South Korea (SK Telecom - AWS Wavelength)
Jul 09, 2026 - 11:57 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-09 02:00:00 UTC
Affected Cloud Agents:
- Daejeon, South Korea (SK Telecom - AWS Wavelength)
- Seoul, South Korea (SK Telecom - AWS Wavelength)
Jul 09, 2026 - 11:57 UTC
Investigating - Several Cloud Agents in Chennai, India, are currently experiencing a service outage due to an emergency data center migration.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter.
Start time: 2026-07-02 09:00:00 UTC
Affected Cloud Agents:
Chennai, India (JIO)
Chennai, India - IPv6 (JIO)
Chennai, India (Vodafone Idea)
Chennai, India - IPv6 (Vodafone Idea)
Chennai, India (Bharti Airtel)
Chennai, India - IPv6 (Bharti Airtel).
We are working on these issues.
Jul 02, 2026 - 15:27 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter.
Start time: 2026-07-02 09:00:00 UTC
Affected Cloud Agents:
Chennai, India (JIO)
Chennai, India - IPv6 (JIO)
Chennai, India (Vodafone Idea)
Chennai, India - IPv6 (Vodafone Idea)
Chennai, India (Bharti Airtel)
Chennai, India - IPv6 (Bharti Airtel).
We are working on these issues.
Jul 02, 2026 - 15:27 UTC
Identified - ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-03 10:00:00 UTC
Affected Cloud Agents:
Mumbai, India (JIO)
Mumbai, India - IPv6 (JIO)
Mumbai, India (Vodafone)
Mumbai, India - IPv6 (Vodafone)
Mumbai, India (Reliance)
Mumbai, India - IPv6 (Reliance)
Mumbai, India (Bharti Airtel)
Mumbai, India - IPv6 (Bharti Airtel)
Jun 03, 2026 - 09:08 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-03 10:00:00 UTC
Affected Cloud Agents:
Mumbai, India (JIO)
Mumbai, India - IPv6 (JIO)
Mumbai, India (Vodafone)
Mumbai, India - IPv6 (Vodafone)
Mumbai, India (Reliance)
Mumbai, India - IPv6 (Reliance)
Mumbai, India (Bharti Airtel)
Mumbai, India - IPv6 (Bharti Airtel)
Jun 03, 2026 - 09:08 UTC
Agent Configuration and Data Collection
Degraded Performance
Cloud and Enterprise Agents: Registration controller
Operational
Cloud and Enterprise Agents: Test assignment and configuration controller
Degraded Performance
Cloud and Enterprise Agents: Data ingress
Degraded Performance
Endpoint Agents: Test assignment and configuration controller
Operational
Endpoint Agents: Data submission collector
Operational
Connected Devices Agent Registration
Operational
Connected Devices Test Assignment
Operational
ThousandEyes Platform and API
Operational
Platform Availability
Operational
API Availability
Operational
Test data availability
Operational
Reports and Dashboards
Operational
Snapshots and Share Links
Operational
SAML/SSO
Operational
Configuration and Management
Operational
Embedded Widgets
Operational
Customer Success Chat
Operational
Devices
Operational
Usage and Billing
Operational
Event Detection
Operational
Endpoint Agent Views
Operational
Outages Page
Operational
Alerts and Notifications
Operational
Alert processing
Operational
Notification dispatching
Operational
Webhook and Integrations
Operational
Email notifications
Operational
Internet Insights collection and processing
Operational
Cloud Insights
Operational
Traffic Insights
Operational
BGP
Operational
Public BGP collection and processing
Operational
Private BGP Collection & Processing
Operational
Agent Repositories and Downloads
Operational
Ubuntu repository
Operational
RHEL / CentOS repository
Operational
Appliance downloads
Operational
Custom Appliance Downloads
Operational
Endpoint Agent downloads
Operational
Cloud Agents: Americas
Operational
Data Centers: AMER
Operational
Broadband Providers: AMER
Operational
Mobile Providers: AMER
Operational
Azure: AMER
Operational
AWS: AMER
Operational
Google Cloud: AMER
Operational
Alibaba Cloud: AMER
Operational
Cloud Agents: Europe, Middle East and Africa
Operational
Data Centers: EMEA
Operational
Azure: EMEA
Operational
AWS: EMEA
Operational
Google Cloud: EMEA
Operational
Alibaba Cloud: EMEA
Operational
Cloud Agents: Asia Pacific
Operational
Data Centers: APAC
Operational
Azure: APAC
Operational
AWS: APAC
Operational
Google Cloud: APAC
Operational
Alibaba Cloud: APAC
Operational
ThousandEyes' corporate website
Operational
ThousandEyes corporate website
Operational
Internet Outages Map
Operational
ThousandEyes for OpenTelemetry
Operational
Connected Devices (Formerly SamKnows)
Operational
AI Assistant
Operational
ThousandEyes for Government (FedRAMP)
Operational
ThousandEyes Platform and API
Operational
Agent Configuration and Data Collection
Operational
Alerts and Notifications
Operational
Routing Tests (BGP)
Operational
ThousandEyes for OpenTelemetry
Operational
Cloud Agents: FedRAMP
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Capacity increase on Raleigh, NC Jul 20, 2026 13:00-21:00 UTC
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
When: 2026-07-20 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
40.143.39.192/26
2600:2c00:9100::/64
Workaround: none
Posted on Jul 06, 2026 - 12:41 UTC
When: 2026-07-20 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
40.143.39.192/26
2600:2c00:9100::/64
Workaround: none
Posted on Jul 06, 2026 - 12:41 UTC
Capacity Increase in Brooklyn, NY Jul 21, 2026 13:00-21:00 UTC
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
When: 2026-07-21 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
66.109.25.0/26
2604:eb80:1:9::/64
Workaround: none
Posted on Jul 07, 2026 - 13:23 UTC
When: 2026-07-21 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
66.109.25.0/26
2604:eb80:1:9::/64
Workaround: none
Posted on Jul 07, 2026 - 13:23 UTC
Capacity increase in Denver, CO (Comcast) Jul 21, 2026 13:00-21:00 UTC
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
When: 2026-07-21 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
50.169.159.0/26
2001:55c:1003::/48
Workaround: none
Posted on Jul 07, 2026 - 13:25 UTC
When: 2026-07-21 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
50.169.159.0/26
2001:55c:1003::/48
Workaround: none
Posted on Jul 07, 2026 - 13:25 UTC
Capacity increase on Bangalore, India (Vodafone Idea) Jul 22, 2026 13:00-21:00 UTC
Description
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
Start Date: 2026-07-22 13:00 UTC
End Date:2026-07-22 21:00 UTC
The IP address spaces are:
- 123.63.102.160/27 (new)
- 123.63.124.32/27
- 400:5200:1880:d::100/120
Impact: No impact is expected
Workaround:None
Posted on Jul 02, 2026 - 16:11 UTC
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
Start Date: 2026-07-22 13:00 UTC
End Date:2026-07-22 21:00 UTC
The IP address spaces are:
- 123.63.102.160/27 (new)
- 123.63.124.32/27
- 400:5200:1880:d::100/120
Impact: No impact is expected
Workaround:None
Posted on Jul 02, 2026 - 16:11 UTC
Capacity increase on Chennai, India (Vodafone Idea) Jul 22, 2026 13:00-21:00 UTC
Description:
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
Start time: 2026-07-22 13:00:00 UTC
End time: 2026-07-22 21:00:00 UTC
Affected Cloud Agents:
Chennai, India (Vodafone Idea)
The IP address spaces are:
123.63.79.160/27 (new)
123.63.125.0/27
2400:5200:1880:d::300/120
Impact:
No impact is expected
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jul 03, 2026 - 20:05 UTC
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
Start time: 2026-07-22 13:00:00 UTC
End time: 2026-07-22 21:00:00 UTC
Affected Cloud Agents:
Chennai, India (Vodafone Idea)
The IP address spaces are:
123.63.79.160/27 (new)
123.63.125.0/27
2400:5200:1880:d::300/120
Impact:
No impact is expected
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jul 03, 2026 - 20:05 UTC
IP replacement in New Delhi, India (JIO) Jul 23, 2026 13:00-21:00 UTC
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
When: 2026-07-23 from 13:00 to 21:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
The new IP address spaces are:
47.29.215.192/26
2405:203:982:cc6::/64
Posted on Jul 10, 2026 - 13:18 UTC
When: 2026-07-23 from 13:00 to 21:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
The new IP address spaces are:
47.29.215.192/26
2405:203:982:cc6::/64
Posted on Jul 10, 2026 - 13:18 UTC
Network Maintenance in Ashburn, VA (AT&T) Jul 24, 2026 04:30-10:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-24 04:30:00 UTC
End time: 2026-07-24 10:00:00 UTC
Affected Cloud Agents:
- whj, VA (AT&T)
- Ashburn, VA - IPv6 (AT&T)
Posted on Jul 16, 2026 - 11:04 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-24 04:30:00 UTC
End time: 2026-07-24 10:00:00 UTC
Affected Cloud Agents:
- whj, VA (AT&T)
- Ashburn, VA - IPv6 (AT&T)
Posted on Jul 16, 2026 - 11:04 UTC
Network Maintenance in Irvine, CA (CenturyLink) Jul 25, 2026 07:00-13:00 UTC
Description: Network Maintenance in Irvine, CA (CenturyLink)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-25 07:00:00 UTC
End time: 2026-07-25 13:00:00 UTC
Affected Cloud Agents:
- Irvine, CA (CenturyLink)
- Irvine, CA - IPv6 (CenturyLink)
Workaround: none
Posted on Jul 09, 2026 - 09:35 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-25 07:00:00 UTC
End time: 2026-07-25 13:00:00 UTC
Affected Cloud Agents:
- Irvine, CA (CenturyLink)
- Irvine, CA - IPv6 (CenturyLink)
Workaround: none
Posted on Jul 09, 2026 - 09:35 UTC
Network Maintenance in Washington, DC (Zayo) Jul 28, 2026 04:00-08:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-28 04:00:00 UTC
End time: 2026-07-28 08:00:00 UTC
Affected Cloud Agents:
Washington, DC (Zayo)
Washington, DC - IPv6 (Zayo)
Posted on Jul 17, 2026 - 13:20 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-28 04:00:00 UTC
End time: 2026-07-28 08:00:00 UTC
Affected Cloud Agents:
Washington, DC (Zayo)
Washington, DC - IPv6 (Zayo)
Posted on Jul 17, 2026 - 13:20 UTC
Network Maintenance in Jersey City, NJ Jul 30, 2026 04:00-10:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-30 04:00:00 UTC
End time: 2026-07-30 10:00:00 UTC
Affected Cloud Agents:
- Jersey City, NJ
- Jersey City, NJ - IPv6
Posted on Jul 16, 2026 - 11:16 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-30 04:00:00 UTC
End time: 2026-07-30 10:00:00 UTC
Affected Cloud Agents:
- Jersey City, NJ
- Jersey City, NJ - IPv6
Posted on Jul 16, 2026 - 11:16 UTC
Network Maintenance in McLean, VA Aug 4, 2026 04:00-10:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-04 04:00:00 UTC
End time: 2026-08-04 10:00:00 UTC
Affected Cloud Agents:
- McLean, VA
- McLean, VA - IPv6
Posted on Jul 17, 2026 - 07:02 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-04 04:00:00 UTC
End time: 2026-08-04 10:00:00 UTC
Affected Cloud Agents:
- McLean, VA
- McLean, VA - IPv6
Posted on Jul 17, 2026 - 07:02 UTC
Network Maintenance in Singapore Singtel IPv4 and IPv6 Aug 14, 2026 17:00-21:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-14 17:00:00 UTC
End time: 2026-08-14 21:00:00 UTC
Affected Cloud Agents:
- Singapore (Singtel)
- Singapore - IPv6 (Singtel)
Posted on Jul 17, 2026 - 06:23 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-14 17:00:00 UTC
End time: 2026-08-14 21:00:00 UTC
Affected Cloud Agents:
- Singapore (Singtel)
- Singapore - IPv6 (Singtel)
Posted on Jul 17, 2026 - 06:23 UTC