Ongoing issues in Mumbai, India
Identified - ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-06-03 10:00:00 UTC

Affected Cloud Agents:

Mumbai, India (JIO)

Mumbai, India - IPv6 (JIO)

Mumbai, India (Vodafone)

Mumbai, India - IPv6 (Vodafone)

Mumbai, India (Reliance)

Mumbai, India - IPv6 (Reliance)

Mumbai, India (Bharti Airtel)

Mumbai, India - IPv6 (Bharti Airtel)
Jun 03, 2026 - 09:08 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability Operational
90 days ago
100.0 % uptime
Today
API Availability Operational
90 days ago
100.0 % uptime
Today
Test data availability Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links Operational
90 days ago
100.0 % uptime
Today
SAML/SSO Operational
90 days ago
99.98 % uptime
Today
Configuration and Management Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Event Detection Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent Views Operational
90 days ago
100.0 % uptime
Today
Outages Page Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing Operational
90 days ago
100.0 % uptime
Today
Notification dispatching Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations Operational
90 days ago
100.0 % uptime
Today
Email notifications Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
Cloud Insights Operational
90 days ago
100.0 % uptime
Today
Traffic Insights Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository Operational
90 days ago
100.0 % uptime
Today
Appliance downloads Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER Operational
Broadband Providers: AMER Operational
Mobile Providers: AMER Operational
Azure: AMER Operational
AWS: AMER Operational
Google Cloud: AMER Operational
Alibaba Cloud: AMER Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA Operational
Azure: EMEA Operational
AWS: EMEA Operational
Google Cloud: EMEA Operational
Alibaba Cloud: EMEA Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC Operational
Azure: APAC Operational
AWS: APAC Operational
Google Cloud: APAC Operational
Alibaba Cloud: APAC Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
99.99 % uptime
Today
AI Assistant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance in Santiago, Chile Jun 6, 2026 01:00-06:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-06-06 01:00:00 UTC
End time: 2026-06-06 06:00:00 UTC

Affected Cloud Agents: Santiago, Chile
Posted on Jun 03, 2026 - 09:59 UTC

IP replacement on Indianapolis, IN Jun 9, 2026 12:00-23:45 UTC

Description The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

Start Time: 2026-06-09 12:00 UTC
End Time: 2026-06-09 23:45 UTC

New IP addresses spaces:
64.255.249.64/26
2607:f4d0:800:2::/64

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None
Posted on May 21, 2026 - 14:55 UTC

Network Maintenance in Vancouver, Canada (Rogers) Jun 16, 2026 04:00-10:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-16 04:00:00 UTC
End time: 2026-06-16 10:00:00 UTC
Affected Cloud Agents:

Vancouver, Canada (Rogers)

Vancouver, Canada - IPv6 (Rogers)
Posted on May 13, 2026 - 08:27 UTC

IP replacement in Pune, India (JIO) Jun 17, 2026 14:00-23:59 UTC

The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2026-06-17 from 14:00 to 23:59 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP address spaces are:

47.29.19.128/26

2405:203:9b5:3e1::/64
Posted on Jun 05, 2026 - 09:10 UTC

IP replacement in Ahmedabad, India (JIO) Jun 17, 2026 14:00-23:59 UTC

The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2026-06-17 from 14:00 to 23:59 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP address spaces are:

47.29.44.64/26

2405:203:990:b89::/64
Posted on Jun 03, 2026 - 11:20 UTC

Network Maintenance in New Delhi, India (Vodafone) Jun 19, 2026 18:30-23:30 UTC

Description:

Network Maintenance


Start time: 2026-06-19 18:30:00 UTC
End time: 2026-06-19 23:30:00 UTC


Affected Cloud Agents:

New Delhi, India (Vodafone)

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on May 27, 2026 - 16:51 UTC
Jun 5, 2026
Network Maintenance in Irvine, CA (CenturyLink)
Completed - The scheduled maintenance has been completed.
Jun 5, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-05 07:00:00 UTC
End time: 2026-06-05 13:00:00 UTC
Affected Cloud Agents:

Irvine, CA (CenturyLink)

Irvine, CA - IPv6 (CenturyLink)
May 13, 08:30 UTC
Jun 4, 2026
Network Maintenance in Irvine, CA (CenturyLink)
Completed - The scheduled maintenance has been completed.
Jun 4, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 07:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-06-04 07:00:00 UTC
End time: 2026-06-04 13:00:00 UTC

Affected Cloud Agents:
Irvine, CA (CenturyLink)
May 26, 13:39 UTC
Network Maintenance in Barcelona, Spain (Telefonica)
Completed - The scheduled maintenance has been completed.
Jun 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 23:00 UTC
Scheduled - Description:

Network Maintenance

Start time: 2026-06-03 23:00:00 UTC
End time: 2026-06-04 05:00:00 UTC

Affected Cloud Agents:

Barcelona, Spain (Telefonica)

Impact:

Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:

None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
May 27, 16:58 UTC
Jun 3, 2026
Network Maintenance in Ashburn, VA (Comcast)
Completed - The scheduled maintenance has been completed.
Jun 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 05:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-06-03 05:00:00 UTC
End time: 2026-06-03 10:00:00 UTC

Affected Cloud Agents:
Ashburn, VA (Comcast)
May 26, 13:40 UTC
Jun 2, 2026
DNS Resolver Issues on Cloud Agents in China
Resolved - This incident has been resolved.
Jun 2, 23:29 UTC
Monitoring - We applied configuration changes that fixed the issue and are monitoring the situation
May 30, 13:39 UTC
Identified - We are currently experiencing DNS resolution issues on Cloud Agents across China, specifically affecting Alibaba Cloud Public DNS.
We are working on a resolution
May 30, 12:10 UTC
Maintenance in Brno, Czech Republic
Completed - The scheduled maintenance has been completed.
Jun 2, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 03:00 UTC
Scheduled - Network maintenance for cloud agent Brno, Czech Republic.

Start time: 2026-06-02 03:00 UTC

End time: 2026-06-02 04:00 UTC

Affected Cloud Agents:

Brno, Czech Republic

Brno, Czech Republic - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
May 25, 18:41 UTC
Jun 1, 2026
Network Maintenance in Beijing, China (China Unicom)
Completed - The scheduled maintenance has been completed.
Jun 1, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 06:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-06-01 06:00:00 UTC
End time: 2026-06-01 10:00:00 UTC

Affected Cloud Agents:
Beijing, China (China Unicom)
May 26, 13:37 UTC
May 31, 2026

No incidents reported.

May 30, 2026
May 29, 2026

No incidents reported.

May 28, 2026
IP replacement in Hong Kong (Trial)
Completed - The scheduled maintenance has been completed.
May 28, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 13:00 UTC
Scheduled - Description
The Cloud Agents Operations Team will change the addresses of this Trial Cloud Agent in the continued effort to improve quality of service. The current IP addresses won't be used after the maintenance.

Start Time: 2026-05-28 13:00 UTC
End Time: 2026-05-28 18:00 UTC

New IP addresses on Hong Kong (Trial):

79.127.228.160/27

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None
May 21, 14:47 UTC
May 27, 2026

No incidents reported.

May 26, 2026
Emergency IP replacement Mexico City, Mexico (Total Play)
Completed - The scheduled maintenance has been completed.
May 26, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 13:00 UTC
Scheduled - Description

The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2026-05-26 from 13:00 to 21:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IPv4 address space is:

158.173.105.0/24

The IPv6 address space stays the same:

2806:2f0:a6ae::/56
May 25, 14:12 UTC
Maintenance window for Usage and Billing service in all regions
Completed - This Maintenance Window has been cancelled
May 26, 18:01 UTC
Scheduled - Description:

The ThousandEyes team will perform maintenance on the Usage & Billing services from 20:00 to 21:00 UTC on 2026-05-26 across all ThousandEyes regions (US1, US2, EU1, FedRAMP)


Start time: 2026-05-26 20:30:00 UTC
End time: 2026-05-26 21:30:00 UTC


Anticipated Impact:

Usage & Billing services may be unavailable for 15-30 minutes in each region during this window.


The following use cases will be affected:

-Network & App Synthetics: Test creation, modification, and deletion.

-Network & App Synthetics: Test projection.

-Endpoint Experience: Enabling agents via the web application or API, auto-decommissioning jobs, agent registration, transfer, and enablement.

-Analytics: Delayed usage reporting.

-Cloud Insights / Traffic Insights / Connected Devices: Usage reporting and projection.

-Internet Insights: Users cannot add or remove package selections and may see incorrect license counts.

-Routing: Bulk API projection, test creation/projection, quotas, BGP easy onboarding.

-Usage & Billing page: Usage data, usage breakdown (by test, account group, test type), and quota features.

-API endpoint: All usage-related APIs



Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
May 21, 23:13 UTC
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
Network Maintenance in Chicago, IL (Charter)
Completed - The scheduled maintenance has been completed.
May 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 05:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-05-22 05:00:00 UTC
End time: 2026-05-22 11:00:00 UTC
Affected Cloud Agents:

Chicago, IL (Charter)

Chicago, IL - IPv6 (Charter)
May 5, 08:51 UTC
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