All Systems Operational
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance in Kazan, Russia Jun 25, 2024 12:00-14:00 UTC
Affected Cloud Agents:

- Kazan, Russia
- Kazan, Russia - IPv6

Start time: 2024-06-25 12:00 UTC
End time: 2024-06-25 14:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance

Posted on Jun 11, 2024 - 08:53 UTC
IP replacement in India (Bharti Airtel) Jun 25, 2024 13:00-18:00 UTC
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2024-06-25 from 13:00 to 18:00 UTC

Impact: No impact is expected

The new IP address space for Bangalore, India (Bharti Airtel) is:

125.22.239.0/27

The new IP address space for Chennai, India (Bharti Airtel) is:

125.22.239.64/27

The new IP address space for New Delhi, India (Bharti Airtel) is:

125.17.81.224/27

Posted on Jun 11, 2024 - 09:10 UTC
Maintenance in Montreal, Canada (Bell) Jun 27, 2024 04:00-10:00 UTC
Description: The provider is undergoing maintenance on the data center.

Affected Cloud Agent:
Montreal, Canada (Bell)
Montreal, Canada (Bell)

Start time: 2024-06-27 04:00 UTC

End time: 2024-06-27 10:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Jun 17, 2024 - 20:22 UTC
Description:
Due to the Alibaba Cloud ceasing operations at their data centers in India, the Cloud Agents Operations Team will be decommissioning the Mumbai, India (Alibaba ap-south-1) Cloud Agent from July 1st.

We advice customers to update their tests by removing this Agent before July 1st.

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on May 29, 2024 - 15:56 UTC
Description: Software upgrade in internet gateways.

Affected Cloud Agents:

Durban, South Africa

Durban, South Africa - IPv6

Start time: 2024/07/04 01:00 UTC

End time: 2024/07/04 03:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Jun 17, 2024 - 20:27 UTC
Past Incidents
Jun 21, 2024
Completed - The scheduled maintenance has been completed.
Jun 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 22:00 UTC
Scheduled - Affected Cloud Agents:

Cork, Ireland

Cork, Ireland - IPv6

Start time: 2024/06/20 22:00 UTC

End time: 2024/06/21 02:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Updates on data center core networking devices

Workaround: none

Jun 19, 13:17 UTC
Jun 20, 2024
Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2024-06-19 from 13:00 to 21:00 UTC

Impact: No impact is expected

The IP address spaces in Johannesburg, South Africa are:

41.198.131.128/26

2c0f:f708:9::/48

The IP address spaces in Cape Town, South Africa are:

102.67.180.192/26

2c0f:f708:c003::/48

The IP address spaces in Perth, Australia are:

101.234.140.192/26

2406:5800:f00::/64

Workaround: none

Jun 5, 11:10 UTC
Jun 18, 2024
Completed - The scheduled maintenance has been completed.
Jun 18, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 04:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 23, 10:38 UTC
Scheduled - Affected Cloud Agents:

Washington, DC (Zayo)
Washington, DC - IPv6 (Zayo)

Start time: 2024/06/18 04:00 UTC
End time: 2024/06/18 09:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: None

May 23, 10:16 UTC
Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 06:00 UTC
Scheduled - Affected Cloud Agents:

Queretaro, Mexico (Telmex)
Queretaro, Mexico - IPv6 (Telmex)

Start time: 2024-06-14 06:00 UTC
End time: 2024-06-14 07:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance

Jun 5, 14:12 UTC
Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 19:00 UTC
Scheduled - Affected Cloud Agents:

- Lisbon, Portugal
- Lisbon, Portugal - IPv6

Start time: 2024-06-12 19:00 UTC
End time: 2024-06-13 00:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Server relocation

Jun 11, 10:06 UTC
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 15:30 UTC
Scheduled - Description:
Data infrastructure for subscription management will be going through maintenance in our US regions.

When:
From: 2024-06-12 15:30 UTC
To: 2024-06-12 17:30 UTC

Impact:
There will be a delay in reading and updating contracts, contract features, licenses, usage, quota, overage notifications, calculator, and sharing of calculator snapshots. In addition, creating a new account or updating an existing one could have an impact.

Workaround:
None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

May 13, 15:30 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 03:00 UTC
Scheduled - Affected Cloud Agents:
- Edison, NJ
- Edison, NJ - IPv6
- Edison, NJ (Trial)
- Edison, NJ - IPv6 (Trial)

Start time: 2024-06-12 03:00 UTC
End time: 2024-06-12 10:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance

Jun 11, 08:55 UTC
Jun 11, 2024
Completed - The scheduled maintenance has been completed.
Jun 11, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 13:00 UTC
Scheduled - Description
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2024-06-11 from 13:00 to 21:00 UTC

Impact: No impact is expected

The IP address spaces are:

70.34.150.192/26
2607:f7d8:2502::/48

Workaround: None

May 27, 18:18 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 13:01 UTC
Scheduled - Description:
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2024-06-11 from 13:00 to 21:00 UTC

Impact: No impact is expected

The IP address spaces are:

40.143.109.64/26
2600:2c00:1020::/64

Workaround: None

May 27, 18:14 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 15:00 UTC
Scheduled - Affected Cloud Agents:

Ahmedabad, India (Bharti Airtel)

Ahmedabad, India - IPv6 (Bharti Airtel)

Ahmedabad, India (Vodafone Idea)

Ahmedabad, India - IPv6 (Vodafone Idea)

Start time: 2024-06-11 15:00 UTC

End time: 2024-06-11 16:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance
Workaround: none

Jun 3, 14:03 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 13:00 UTC
Scheduled - Affected Cloud Agents:

Cape Town, South Africa
Cape Town, South Africa - IPv6
Johannesburg, South Africa
Johannesburg, South Africa - IPv6

Start time: 2024-06-11 13:00 UTC
End time: 2024-06-11 14:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance

Jun 3, 14:37 UTC
Completed - The scheduled maintenance has been completed.
Jun 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 11:00 UTC
Scheduled - Affected Cloud Agents:

Seoul, South Korea
Seoul, South Korea - IPv6

Start time: 2024-06-11 11:00 UTC
End time: 2024-06-11 12:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance

Jun 6, 14:34 UTC
Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.