All Systems Operational
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
99.98 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
99.9 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
99.9 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
99.89 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jul 13, 2020
Resolved - The issue was resolved. The Lagos, Nigeria agent is operational.
Jul 13, 18:27 UTC
Identified - The Cloud Agent in Lagos, Nigeria went offline at 2020-07-11 00:50 UTC. The agent is still offline.

Affected Scope:
Tests assigned to the Lagos, Nigeria Cloud Agent will not run until the agent is back online.

Status:
The issue has been identified and we are working with the service provider to resolve the issue.

Event timeline:
2020-07-13 12:48 UTC The issue was identified
2020-07-11 00:50 UTC Lagos, Nigeria agents went offline
Jul 13, 14:25 UTC
Resolved - Due to a service provider issue, the "New Delhi, India" and "New Delhi, India - IPv6" Cloud Agents experienced connectivity issues from 2020-07-13 08:00 UTC to 12:40 UTC.

Affected Scope:
Tests assigned to the affected Cloud Agents may be missing data during the outage period.

Status:
The issue has been resolved.

Event timeline:
2020-07-13 08:00 UTC New Delhi, India agents were offline
2020-07-13 10:00 UTC Service was restored to some agents
2020-07-13 12:40 UTC Issue was resolved. All agents are online.
Jul 13, 13:51 UTC
Jul 12, 2020

No incidents reported.

Jul 11, 2020

No incidents reported.

Jul 10, 2020
Resolved - Some Enterprise and Cloud Agents could not contact the ThousandEyes Agent controller during the service degradation.

Affected scope:
Some Enterprise and Cloud Agents were marked as "Offline" during this period. There was no observed impact on data collection and submission from Agents. New configurations made were not propagated during this period.

Status:
The issue has been resolved.

Event timeline:
2020-07-10 18:47 UTC Start of check-in failure
2020-07-10 18:53 UTCCheck-in restored.
Jul 10, 23:49 UTC
Investigating - Between 18:47-18:53 UTC, we observed some Enterprise and Cloud Agents fail to complete the check-in process, causing these Agents to be marked as "Offline". The Operations team is investigating the root cause of this issue. There was no observed impact on data collection and submission from Agents. New configurations made were not propagated during this period.
Jul 10, 20:09 UTC
Jul 9, 2020
Resolved - This incident has been resolved.
Jul 9, 10:03 UTC
Update - We are continuing to investigate this issue.
Jul 9, 01:01 UTC
Investigating - Tests assigned to Cloud Agent "Los Angeles, CA(Cox)" are currently not being performed. The data from this location will not be collected and submitted to ThousandEyes platform until the service is restored.
Jul 8, 21:30 UTC
Jul 8, 2020
Resolved - This incident has been resolved. BGP data from private collectors missed updates from 2020-07-07 19:00 UTC to 20:00 UTC. Unfortunately it is not possible for the data to be backfilled.
Jul 8, 00:55 UTC
Identified - Issue Description

BGP data from private collectors is currently missing updates for the following time window: 2020-07-07 19:00 UTC to 20:00 UTC.

Affected scope

Data from Private BGP sessions obtained during the above time window are currently not available within the ThousandEyes webapp and API. Data currently observed within the webapp and api, within this time window, reflects the state of private BGP paths at 19:00 UTC.

Status

2020-07-07 21:00 UTC: Private BGP sessions are operating normally. Operations team is currently performing a root cause analysis.
Jul 7, 21:34 UTC
Investigating - The Operation team is currently investigating possible latency in BGP data presentation within app.thousandeyes.com and api.thousandeyes.com from the private monitors.
Jul 7, 20:29 UTC
Jul 7, 2020
Jul 6, 2020

No incidents reported.

Jul 5, 2020
Resolved - This incident has been resolved.
Jul 5, 06:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Jul 5, 00:05 UTC
Update - We are continuing to investigate this issue.
Jul 4, 22:50 UTC
Update - We are continuing to investigate this issue.
Jul 4, 22:48 UTC
Update - We are continuing to investigate this issue.
Jul 4, 22:47 UTC
Investigating - Cloud agent Dallas Comcast is currently has issue affecting data collection and submission.

Affected scope
Tests assigned to cloud agent Dallas Comcast are currently not being performed. The data from this location will not be collected and submitted to ThousandEyes platform until the service is restored. All other cloud agents are not affected.
Jul 4, 22:29 UTC
Jul 4, 2020
Jul 3, 2020
Resolved - This incident has been resolved.

Cloud and Enterprise Agents were unable to connect to the ThousandEyes platform from AWS datacenter 'ap-southeast-1' between approximately 15:30 and 20:00 UTC on 2020-07-02. Tests from affected agents indicated that the issue was related to routing. This issue appears to have been resolved by a route change within the AWS network.

Not all outbound routes were affected from the AWS network. Agents that were running tests prior this issue continued to perform scheduled test rounds. These test rounds were stored locally until connectivity was re-established; at which point test data was committed and stored within the ThousandEyes platform.
Jul 3, 00:20 UTC
Update - We have confirmed that all ThousandEyes controllers and ingress are functioning properly. No other Cloud Agents in AWS APAC are affected by this routing issue.
Jul 2, 18:48 UTC
Investigating - Due to a what appears to be a routing issue in AWS, Enterprise Agents hosted in Amazon's ap-southeast-1 datacenter may not be able to connect to ThousandEyes. This will result in agents appearing to be offline.
Jul 2, 18:25 UTC
Jul 2, 2020
Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.