Service Degradation Affecting Test Views Load Times
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 2026 - 22:39 UTC
Identified - Our engineering team has identified the cause of the issue and is planning to release a fix as soon as possible.

ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.
Jul 27, 2026 - 15:53 UTC
Investigating - Customers may experience delays loading Multi-Test Views data for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.
Jul 24, 2026 - 16:55 UTC
Network outage in Toronto & Vancouver, Canada (Webex Calling)
Update - We are continuing to investigate this issue.
Jul 10, 2026 - 22:08 UTC
Investigating - Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: Jun 23, 2026, 10:36 PM UTC

Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)
Jun 24, 2026 - 23:21 UTC
Ongoing issues in South Korea (SK Telecom - AWS Wavelength)
Investigating - Ongoing outage
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-09 02:00:00 UTC
Affected Cloud Agents:
- Daejeon, South Korea (SK Telecom - AWS Wavelength)
- Seoul, South Korea (SK Telecom - AWS Wavelength)
Jul 09, 2026 - 11:57 UTC
Ongoing issues in Chennai, India
Investigating - Several Cloud Agents in Chennai, India, are currently experiencing a service outage due to an emergency data center migration.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter.

Start time: 2026-07-02 09:00:00 UTC

Affected Cloud Agents:

Chennai, India (JIO)

Chennai, India - IPv6 (JIO)

Chennai, India (Vodafone Idea)

Chennai, India - IPv6 (Vodafone Idea)

Chennai, India (Bharti Airtel)

Chennai, India - IPv6 (Bharti Airtel).

We are working on these issues.
Jul 02, 2026 - 15:27 UTC
Ongoing issues in Mumbai, India
Identified - ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-06-03 10:00:00 UTC

Affected Cloud Agents:

Mumbai, India (JIO)

Mumbai, India - IPv6 (JIO)

Mumbai, India (Vodafone)

Mumbai, India - IPv6 (Vodafone)

Mumbai, India (Reliance)

Mumbai, India - IPv6 (Reliance)

Mumbai, India (Bharti Airtel)

Mumbai, India - IPv6 (Bharti Airtel)
Jun 03, 2026 - 09:08 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability Operational
90 days ago
99.97 % uptime
Today
API Availability Operational
90 days ago
99.96 % uptime
Today
Test data availability Operational
90 days ago
99.99 % uptime
Today
Reports and Dashboards Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links Operational
90 days ago
100.0 % uptime
Today
SAML/SSO Operational
90 days ago
99.97 % uptime
Today
Configuration and Management Operational
90 days ago
99.99 % uptime
Today
Embedded Widgets Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Event Detection Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent Views Operational
90 days ago
100.0 % uptime
Today
Outages Page Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing Operational
90 days ago
100.0 % uptime
Today
Notification dispatching Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations Operational
90 days ago
100.0 % uptime
Today
Email notifications Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
Cloud Insights Operational
90 days ago
100.0 % uptime
Today
Traffic Insights Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository Operational
90 days ago
100.0 % uptime
Today
Appliance downloads Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER Operational
Broadband Providers: AMER Operational
Mobile Providers: AMER Operational
Azure: AMER Operational
AWS: AMER Operational
Google Cloud: AMER Operational
Alibaba Cloud: AMER Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA Operational
Azure: EMEA Operational
AWS: EMEA Operational
Google Cloud: EMEA Operational
Alibaba Cloud: EMEA Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC Operational
Azure: APAC Operational
AWS: APAC Operational
Google Cloud: APAC Operational
Alibaba Cloud: APAC Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
100.0 % uptime
Today
AI Assistant Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for Government (FedRAMP) Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Routing Tests (BGP) Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: FedRAMP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Emergency Network Maintenance in Baton Rouge, LA Aug 7, 2026 03:00-09:00 UTC

Description: Emergency Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-07 03:00:00 UTC

End time: 2026-08-07 09:00:00 UTC

Affected Cloud Agents:

- Baton Rouge, LA

- Baton Rouge, LA - IPv6
Posted on Aug 04, 2026 - 08:50 UTC

Network Maintenance in Ashburn, VA (Charter) Aug 10, 2026 04:00-10:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-10 04:00:00 UTC

End time: 2026-08-10 10:00:00 UTC

Affected Cloud Agents:

- Ashburn, VA (Charter)

- Ashburn, VA - IPv6 (Charter)
Posted on Jul 22, 2026 - 09:54 UTC

Hardware Maintenance in Brasilia, Brazil Aug 11, 2026 03:00-09:00 UTC

Description: Hardware Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-11 03:00:00 UTC

End time: 2026-08-11 09:00:00 UTC

Affected Cloud Agents:

- Brasilia, Brazil

- Brasilia, Brazil - IPv6
Posted on Aug 03, 2026 - 08:30 UTC

Emergency Network Maintenance in Washington, DC (Zayo) Aug 11, 2026 04:00-08:00 UTC

Description: Emergency Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-11 04:00:00 UTC
End time: 2026-08-11 08:00:00 UTC

Affected Cloud Agents:
Washington, DC (Zayo)
Washington, DC - IPv6 (Zayo)
Posted on Aug 05, 2026 - 11:06 UTC

Network Maintenance in Helsinki, Finland Aug 12, 2026 22:00 - Aug 13, 2026 02:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Jul 27, 2026 - 10:42 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-12 22:00:00 UTC
End time: 2026-08-13 02:00:00 UTC

Affected Cloud Agents:
Helsinki, Finland
Helsinki, Finland - IPv6
Jul 27, 2026 - 10:35 UTC

Network Maintenance in Dublin, Ireland Aug 13, 2026 22:00 - Aug 14, 2026 02:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-13 22:00:00 UTC

End time: 2026-08-14 02:00:00 UTC

Affected Cloud Agents:

- Dublin, Ireland

- Dublin, Ireland - IPv6
Posted on Jul 27, 2026 - 10:15 UTC

Network Maintenance in Singapore Singtel IPv4 and IPv6 Aug 14, 2026 17:00-21:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-14 17:00:00 UTC

End time: 2026-08-14 21:00:00 UTC

Affected Cloud Agents:

- Singapore (Singtel)
    - Singapore - IPv6 (Singtel)
Posted on Jul 17, 2026 - 06:23 UTC

Network Maintenance in Washington, DC (Comcast) Aug 18, 2026 04:00-10:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-18 04:00:00 UTC

End time: 2026-08-18 10:00:00 UTC

Affected Cloud Agents:

- Washington, DC (Comcast)

- Washington, DC - IPv6 (Comcast)
Posted on Aug 03, 2026 - 08:27 UTC

Hardware addition in Mumbai, India (Vodafone Idea) Aug 20, 2026 08:00-18:00 UTC

Description:

The Cloud Agents Operations Team will perform maintenance to add more agents for increased capacity. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.


Start time: 2026-08-20 08:00:00 UTC
End time: 2026-08-20 18:00:00 UTC


Affected Cloud Agents:

Mumbai, India (Vodafone Idea)

The new IP address space is:

123.63.121.160/27
123.63.18.96/27
2400:5200:1880:0060:0000:0000:0000:0000/120



Impact:
No impact is expected


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Aug 05, 2026 - 19:23 UTC

Aug 5, 2026

No incidents reported today.

Aug 4, 2026

Network Maintenance in McLean, VA
Completed - The scheduled maintenance has been completed.
Aug 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-04 04:00:00 UTC

End time: 2026-08-04 10:00:00 UTC

Affected Cloud Agents:

- McLean, VA

- McLean, VA - IPv6
Jul 17, 07:02 UTC
Emergency Network Maintenance in Washington, DC (Zayo)
Completed - The scheduled maintenance has been completed.
Aug 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 04:01 UTC
Scheduled - Description: Emergency Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-04 04:00:00 UTC
End time: 2026-08-04 08:00:00 UTC

Affected Cloud Agents:
Washington, DC (Zayo)
Washington, DC - IPv6 (Zayo)
Jul 31, 10:43 UTC

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

Emergency Maintenance in Barcelona, Spain
Completed - The scheduled maintenance has been completed.
Jul 31, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 11:00 UTC
Scheduled - Description: Hardware Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-31 04:00:00 UTC

End time: 2026-07-31 16:00:00 UTC

Affected Cloud Agents:
- Barcelona, Spain
- Barcelona, Spain - IPv6
Jul 31, 10:50 UTC

Jul 30, 2026

Network Maintenance in Irvine, CA (CenturyLink)
Completed - The scheduled maintenance has been completed.
Jul 30, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 07:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-30 07:00:00 UTC

End time: 2026-07-30 13:00:00 UTC

Affected Cloud Agents:

- Irvine, CA (CenturyLink)

- Irvine, CA - IPv6 (CenturyLink)
Jul 24, 09:35 UTC
Network Maintenance in Jersey City, NJ
Completed - The scheduled maintenance has been completed.
Jul 30, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 04:01 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-30 04:00:00 UTC

End time: 2026-07-30 10:00:00 UTC

Affected Cloud Agents:

- Jersey City, NJ

- Jersey City, NJ - IPv6
Jul 16, 11:16 UTC
Emergency Network Maintenance in Washington, DC (Zayo)
Completed - The scheduled maintenance has been completed.
Jul 30, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 04:02 UTC
Scheduled - Description: Emergency Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-30 04:00:00 UTC
End time: 2026-07-30 08:00:00 UTC
Affected Cloud Agents:

Washington, DC (Zayo)

Washington, DC - IPv6 (Zayo)
Jul 28, 12:54 UTC
Network Maintenance in Lille, France
Completed - The scheduled maintenance has been completed.
Jul 30, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 22:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-29 22:00:00 UTC

End time: 2026-07-30 04:00:00 UTC

Affected Cloud Agents:

- Lille, France

- Lille, France - IPv6
Jul 27, 14:22 UTC

Jul 29, 2026

Network Maintenance in Denver, CO (Comcast)
Completed - The scheduled maintenance has been completed.
Jul 29, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 06:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-29 06:00:00 UTC

End time: 2026-07-29 12:00:00 UTC

Affected Cloud Agents:

- Denver, CO (Comcast)

- Denver, CO - IPv6 (Comcast)
Jul 27, 14:18 UTC

Jul 28, 2026

Network Maintenance in Washington, DC (Zayo)
Completed - The scheduled maintenance has been completed.
Jul 28, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 04:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-28 04:00:00 UTC
End time: 2026-07-28 08:00:00 UTC
Affected Cloud Agents:

Washington, DC (Zayo)

Washington, DC - IPv6 (Zayo)
Jul 17, 13:20 UTC

Jul 27, 2026

Unresolved incident: Service Degradation Affecting Test Views Load Times.

Jul 26, 2026

Hardware Maintenance in Hyderabad, India
Completed - The scheduled maintenance has been completed.
Jul 26, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 04:30 UTC
Scheduled - Description: Hardware Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-26 04:30:00 UTC

End time: 2026-07-26 16:30:00 UTC

Affected Cloud Agents:

- Hyderabad, India

- Hyderabad, India - IPv6
Jul 24, 12:32 UTC

Jul 25, 2026

Network Maintenance in Irvine, CA (CenturyLink)
Completed - The scheduled maintenance has been completed.
Jul 25, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:00 UTC
Scheduled - Description: Network Maintenance in Irvine, CA (CenturyLink)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-25 07:00:00 UTC

End time: 2026-07-25 13:00:00 UTC

Affected Cloud Agents:

- Irvine, CA (CenturyLink)

- Irvine, CA - IPv6 (CenturyLink)
Workaround: none
Jul 9, 09:35 UTC

Jul 24, 2026

Emergency Network Maintenance in Melbourne, Australia (Telstra)
Completed - The scheduled maintenance has been completed.
Jul 24, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:01 UTC
Scheduled - Description: Emergency Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-24 10:00:00 UTC
End time: 2026-07-24 13:30:00 UTC
Affected Cloud Agents:

Melbourne, Australia (Telstra)

Melbourne, Australia - IPv6 (Telstra)
Jul 24, 09:38 UTC
Network Maintenance in Ashburn, VA (AT&T)
Completed - The scheduled maintenance has been completed.
Jul 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 04:30 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-24 04:30:00 UTC

End time: 2026-07-24 10:00:00 UTC

Affected Cloud Agents:

- whj, VA (AT&T)

- Ashburn, VA - IPv6 (AT&T)
Jul 16, 11:04 UTC

Jul 23, 2026

Emergency Hardware Maintenance in São Paulo, Brazil
Completed - The scheduled maintenance has been completed.
Jul 23, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 13:01 UTC
Scheduled - Description:

Hardware Maintenance

Start time: 2026-07-23 13:00:00 UTC
Start time: 2026-07-23 23:00:00 UTC

Affected Cloud Agents:

São Paulo, Brazil
São Paulo, Brazil - IPv6

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jul 21, 17:39 UTC
IP replacement in New Delhi, India (JIO)
Completed - The scheduled maintenance has been completed.
Jul 23, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2026-07-23 from 13:00 to 21:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP address spaces are:

47.29.215.192/26

2405:203:982:cc6::/64
Jul 10, 13:18 UTC
Issues with Dashboard Widgets in the US1 Region
Resolved - This incident has been resolved.
Jul 23, 16:57 UTC
Update - Data availability has been restored and we are monitoring the system.
Jul 23, 14:52 UTC
Monitoring - The display of data in Dashboard widgets for the Endpoint Experience Scheduled Tests data source in US1 is delayed by approximately 20 minutes. Data processing has resumed, and widgets are expected to be up to date by Jul 23rd at 14:40 UTC.
Jul 23, 14:40 UTC
Investigating - Dashboard widgets are not showing the last 30 minutes of data for the Endpoint Scheduled Tests data source in US1. We are investigating the issue.
Jul 23, 13:48 UTC
Emergency Network Maintenance in Mumbai, India (Bharti Airtel)
Completed - The scheduled maintenance has been completed.
Jul 23, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:30 UTC
Scheduled - Description: Emergency Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-23 04:30:00 UTC

End time: 2026-07-23 09:30:00 UTC

Affected Cloud Agents:

- Mumbai, India (Bharti Airtel)

- Mumbai, India - IPv6 (Bharti Airtel)
Jul 21, 10:11 UTC

Jul 22, 2026

Capacity increase on Bangalore, India (Vodafone Idea)
Completed - The scheduled maintenance has been completed.
Jul 22, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 13:00 UTC
Scheduled - Description
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

Start Date: 2026-07-22 13:00 UTC
End Date:2026-07-22 21:00 UTC

The IP address spaces are:

- 123.63.102.160/27 (new)
- 123.63.124.32/27
- 400:5200:1880:d::100/120

Impact: No impact is expected

Workaround:None
Jul 2, 16:11 UTC
Capacity increase on Chennai, India (Vodafone Idea)
Completed - The scheduled maintenance has been completed.
Jul 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 13:00 UTC
Scheduled - Description:

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.


Start time: 2026-07-22 13:00:00 UTC
End time: 2026-07-22 21:00:00 UTC


Affected Cloud Agents:

Chennai, India (Vodafone Idea)

The IP address spaces are:

123.63.79.160/27 (new)
123.63.125.0/27
2400:5200:1880:d::300/120

Impact:
No impact is expected


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jul 3, 20:05 UTC
Service degradation affecting Dashboards in US2 Region
Resolved - This incident has been resolved.
Jul 22, 16:44 UTC
Monitoring - Summary
We have identified an issue causing delays in displaying Endpoint Experience Local Network data within Dashboards in the US2 Region, beginning at 14:00 UTC.

Impact
Users may experience delays in data updates for dashboard widgets showing Endpoint Experience Local Network metrics.

Status
Our engineering team has applied a fix, and we are currently monitoring the environment to ensure full service restoration.
Jul 21, 15:05 UTC
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