In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 2026 - 06:00 UTC
Jan 21, 2026 - 06:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-01-21 06:00:00 UTC
End time: 2026-01-22 00:00:00 UTC
Affected Cloud Agents:
Lisbon, Portugal
Lisbon, Portugal - IPv6
Jan 21, 2026 06:00 - Jan 22, 2026 00:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-01-21 06:00:00 UTC
End time: 2026-01-22 00:00:00 UTC
Affected Cloud Agents:
Lisbon, Portugal
Lisbon, Portugal - IPv6
Jan 21, 2026 06:00 - Jan 22, 2026 00:00 UTC
Agent Configuration and Data Collection
Operational
Cloud and Enterprise Agents: Registration controller
Operational
Cloud and Enterprise Agents: Test assignment and configuration controller
Operational
Cloud and Enterprise Agents: Data ingress
Operational
Endpoint Agents: Test assignment and configuration controller
Operational
Endpoint Agents: Data submission collector
Operational
Connected Devices Agent Registration
Operational
Connected Devices Test Assignment
Operational
ThousandEyes Platform and API
Operational
Platform Availability
Operational
API Availability
Operational
Test data availability
Operational
Reports and Dashboards
Operational
Snapshots and Share Links
Operational
SAML/SSO
Operational
Configuration and Management
Operational
Embedded Widgets
Operational
Customer Success Chat
Operational
Devices
Operational
Usage and Billing
Operational
Event Detection
Operational
Alerts and Notifications
Operational
Alert processing
Operational
Notification dispatching
Operational
Webhook and Integrations
Operational
Email notifications
Operational
Internet Insights collection and processing
Operational
BGP
Operational
Public BGP collection and processing
Operational
Private BGP Collection & Processing
Operational
Agent Repositories and Downloads
Operational
Ubuntu repository
Operational
RHEL / CentOS repository
Operational
Appliance downloads
Operational
Custom Appliance Downloads
Operational
Endpoint Agent downloads
Operational
Cloud Agents: Americas
Operational
Data Centers: AMER
Operational
Broadband Providers: AMER
Operational
Mobile Providers: AMER
Operational
Azure: AMER
Operational
AWS: AMER
Operational
Google Cloud: AMER
Operational
Alibaba Cloud: AMER
Operational
Cloud Agents: Europe, Middle East and Africa
Under Maintenance
Data Centers: EMEA
Under Maintenance
Azure: EMEA
Operational
AWS: EMEA
Operational
Google Cloud: EMEA
Operational
Alibaba Cloud: EMEA
Operational
Cloud Agents: Asia Pacific
Operational
Data Centers: APAC
Operational
Azure: APAC
Operational
AWS: APAC
Operational
Google Cloud: APAC
Operational
Alibaba Cloud: APAC
Operational
ThousandEyes' corporate website
Operational
ThousandEyes corporate website
Operational
Internet Outages Map
Operational
ThousandEyes for OpenTelemetry
Operational
Connected Devices (Formerly SamKnows)
Operational
AI Assistant
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance on ThousandEyes Platform for EU region Jan 22, 2026 17:00-18:00 UTC
Description:
ThousandEyes team will be performing a maintenance window for EU region.
Start time: 2026-01-22 17:00:00 UTC
End time: 2026-01-22 18:00:00 UTC
Impact:
During this maintenance window, alerts & notifications will be delayed, including:
* Email notifications
* Slack messages
* PagerDuty incidents
* ServiceNow tickets
* Webhooks
* Third-party integrations (AppDynamics, Azure, AWS, etc.)
Additionally, you may not be able to create, modify, or delete alert rules or integrations during this time.
Dashboards:
*Alert widgets that are grouped or filtered by alert rules may experience loading issues.
*Alert rule filters may also experience loading issues.
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jan 20, 2026 - 22:25 UTC
ThousandEyes team will be performing a maintenance window for EU region.
Start time: 2026-01-22 17:00:00 UTC
End time: 2026-01-22 18:00:00 UTC
Impact:
During this maintenance window, alerts & notifications will be delayed, including:
* Email notifications
* Slack messages
* PagerDuty incidents
* ServiceNow tickets
* Webhooks
* Third-party integrations (AppDynamics, Azure, AWS, etc.)
Additionally, you may not be able to create, modify, or delete alert rules or integrations during this time.
Dashboards:
*Alert widgets that are grouped or filtered by alert rules may experience loading issues.
*Alert rule filters may also experience loading issues.
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jan 20, 2026 - 22:25 UTC
IP replacement in Sacramento, CA Jan 23, 2026 21:30 - Jan 24, 2026 12:00 UTC
Description:
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
Start Time: 2026-01-23 21:30 UTC
End Time: 2026-01-24 12:00 UTC
The new IP address spaces are:
- 67.203.106.64/26
- 2607:2C00:4000:5::/64
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Posted on Jan 12, 2026 - 18:33 UTC
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
Start Time: 2026-01-23 21:30 UTC
End Time: 2026-01-24 12:00 UTC
The new IP address spaces are:
- 67.203.106.64/26
- 2607:2C00:4000:5::/64
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Posted on Jan 12, 2026 - 18:33 UTC
CMH1/FRA1 Regions: Private BGP Collectors upgrade at 09:05 - 09:45 UTC on Monday 2026-Jan-26 Jan 26, 2026 09:05-09:45 UTC
Listed BGP Collectors will be upgraded between 09:05 and 09:45 UTC on Monday 2026-Jan-26
CMH1
bgpc-1.prd.cmh1.thousandeyes.com: 18.224.121.135, 2600:1f16:3c9:4501:0:ffff:12e0:7987
bgpc-2.prd.cmh1.thousandeyes.com: 13.58.167.144, 2600:1f16:3c9:4502:0:ffff:d3a:a790
bgpc-3.prd.cmh1.thousandeyes.com: 18.222.81.178, 2600:1f16:3c9:4503:0:ffff:12de:51b2
bgpc-4.prd.cmh1.thousandeyes.com: 18.223.198.117, 2600:1f16:3c9:4501:0:ffff:12df:c675
bgpc-5.prd.cmh1.thousandeyes.com: 18.116.126.27, 2600:1f16:3c9:4502:0:ffff:1274:7e1b
bgpc-6.prd.cmh1.thousandeyes.com: 3.130.167.13, 2600:1f16:3c9:4503:0:ffff:382:a70d
FRA1
bgpc-1.prd.fra1.thousandeyes.com: 3.76.62.135, 2a05:d014:17b:9501:0:ffff:34c:3e87
bgpc-2.prd.fra1.thousandeyes.com: 35.158.8.92, 2a05:d014:17b:9502:0:ffff:239e:85c
bgpc-3.prd.fra1.thousandeyes.com: 3.122.189.114, 2a05:d014:17b:9503:0:ffff:37a:bd72
bgpc-4.prd.fra1.thousandeyes.com: 52.57.189.161, 2a05:d014:17b:9501:0:ffff:3439:bda1
bgpc-5.prd.fra1.thousandeyes.com: 35.157.54.32, 2a05:d014:17b:9502:0:ffff:239d:3620
bgpc-6.prd.fra1.thousandeyes.com: 18.199.9.14, 2a05:d014:17b:9503:0:ffff:12c7:90e
Anticipated Impact
During the maintenance window any new private bgp peering requests by customers will be pending. They will be served gradually as we complete the Steps described below.
During the upgrade procedure, the private bgp peerings of the collectors which are subject to be upgraded, will have delays in the views. No false alerts are expected on customers' side.
There shall be an update' rib and a full rib dump lost. This may cause delay in prefix discovery mechanisms of maximum 1hour.
This maintenance only impacts data collected from private BGP Monitors using the BGP collectors listed in this announcement.
Posted on Jan 21, 2026 - 10:21 UTC
CMH1
bgpc-1.prd.cmh1.thousandeyes.com: 18.224.121.135, 2600:1f16:3c9:4501:0:ffff:12e0:7987
bgpc-2.prd.cmh1.thousandeyes.com: 13.58.167.144, 2600:1f16:3c9:4502:0:ffff:d3a:a790
bgpc-3.prd.cmh1.thousandeyes.com: 18.222.81.178, 2600:1f16:3c9:4503:0:ffff:12de:51b2
bgpc-4.prd.cmh1.thousandeyes.com: 18.223.198.117, 2600:1f16:3c9:4501:0:ffff:12df:c675
bgpc-5.prd.cmh1.thousandeyes.com: 18.116.126.27, 2600:1f16:3c9:4502:0:ffff:1274:7e1b
bgpc-6.prd.cmh1.thousandeyes.com: 3.130.167.13, 2600:1f16:3c9:4503:0:ffff:382:a70d
FRA1
bgpc-1.prd.fra1.thousandeyes.com: 3.76.62.135, 2a05:d014:17b:9501:0:ffff:34c:3e87
bgpc-2.prd.fra1.thousandeyes.com: 35.158.8.92, 2a05:d014:17b:9502:0:ffff:239e:85c
bgpc-3.prd.fra1.thousandeyes.com: 3.122.189.114, 2a05:d014:17b:9503:0:ffff:37a:bd72
bgpc-4.prd.fra1.thousandeyes.com: 52.57.189.161, 2a05:d014:17b:9501:0:ffff:3439:bda1
bgpc-5.prd.fra1.thousandeyes.com: 35.157.54.32, 2a05:d014:17b:9502:0:ffff:239d:3620
bgpc-6.prd.fra1.thousandeyes.com: 18.199.9.14, 2a05:d014:17b:9503:0:ffff:12c7:90e
Anticipated Impact
During the maintenance window any new private bgp peering requests by customers will be pending. They will be served gradually as we complete the Steps described below.
During the upgrade procedure, the private bgp peerings of the collectors which are subject to be upgraded, will have delays in the views. No false alerts are expected on customers' side.
There shall be an update' rib and a full rib dump lost. This may cause delay in prefix discovery mechanisms of maximum 1hour.
This maintenance only impacts data collected from private BGP Monitors using the BGP collectors listed in this announcement.
Posted on Jan 21, 2026 - 10:21 UTC
Scheduled Maintenance on ThousandEyes Platform for US1/US2 region Jan 27, 2026 03:00-04:00 UTC
Description:
ThousandEyes team will be performing a maintenance window for US1/US2 region.
Start time: 2026-01-27 03:00:00 UTC
End time: 2026-01-27 04:00:00 UTC
Impact:
During this maintenance window, alerts & notifications will be delayed, including:
* Email notifications
* Slack messages
* PagerDuty incidents
* ServiceNow tickets
* Webhooks
* Third-party integrations (AppDynamics, Azure, AWS, etc.)
Additionally, you may not be able to create, modify, or delete alert rules or integrations during this time.
Dashboards:
*Alert widgets that are grouped or filtered by alert rules may experience loading issues.
*Alert rule filters may also experience loading issues.
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jan 20, 2026 - 22:29 UTC
ThousandEyes team will be performing a maintenance window for US1/US2 region.
Start time: 2026-01-27 03:00:00 UTC
End time: 2026-01-27 04:00:00 UTC
Impact:
During this maintenance window, alerts & notifications will be delayed, including:
* Email notifications
* Slack messages
* PagerDuty incidents
* ServiceNow tickets
* Webhooks
* Third-party integrations (AppDynamics, Azure, AWS, etc.)
Additionally, you may not be able to create, modify, or delete alert rules or integrations during this time.
Dashboards:
*Alert widgets that are grouped or filtered by alert rules may experience loading issues.
*Alert rule filters may also experience loading issues.
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jan 20, 2026 - 22:29 UTC
Network Maintenance in Strasbourg, France Jan 27, 2026 23:00 - Jan 28, 2026 05:00 UTC
Description:
Network Maintenance
Start time: 2026-01-27 23:00:00 UTC
End time: 2026-01-28 05:00:00 UTC
Affected Cloud Agents:
Strasbourg, France
Strasbourg, France - IPv6
Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jan 06, 2026 - 15:53 UTC
Network Maintenance
Start time: 2026-01-27 23:00:00 UTC
End time: 2026-01-28 05:00:00 UTC
Affected Cloud Agents:
Strasbourg, France
Strasbourg, France - IPv6
Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jan 06, 2026 - 15:53 UTC
Maintenance in Ashburn, VA (Charter) Jan 29, 2026 05:00-11:00 UTC
Affected Cloud Agent:
Ashburn, VA (Charter)
Ashburn, VA - IPv6 (Charter)
Start time: 2026-01-29 05:00 UTC
End time: 2026-01-29 11:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Description: The provider is doing network maintenance.
Posted on Jan 09, 2026 - 13:49 UTC
Ashburn, VA (Charter)
Ashburn, VA - IPv6 (Charter)
Start time: 2026-01-29 05:00 UTC
End time: 2026-01-29 11:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Description: The provider is doing network maintenance.
Posted on Jan 09, 2026 - 13:49 UTC
Network Maintenance in Strasbourg, France Feb 9, 2026 23:00 - Feb 10, 2026 05:00 UTC
Description:
Network Maintenance
Start time: 2026-02-09 23:00:00 UTC
End time: 2026-02-10 05:00:00 UTC
Affected Cloud Agents:
Strasbourg, France
Strasbourg, France - IPv6
Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jan 06, 2026 - 15:57 UTC
Network Maintenance
Start time: 2026-02-09 23:00:00 UTC
End time: 2026-02-10 05:00:00 UTC
Affected Cloud Agents:
Strasbourg, France
Strasbourg, France - IPv6
Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jan 06, 2026 - 15:57 UTC
Network Maintenance in Manchester, England (BT) Feb 12, 2026 00:00-07:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-02-12 00:00:00 UTC
End time: 2026-02-12 07:00:00 UTC
Affected Cloud Agents:
Manchester, England (BT)
Manchester, England - IPv6 (BT)
Posted on Jan 19, 2026 - 10:29 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-02-12 00:00:00 UTC
End time: 2026-02-12 07:00:00 UTC
Affected Cloud Agents:
Manchester, England (BT)
Manchester, England - IPv6 (BT)
Posted on Jan 19, 2026 - 10:29 UTC