Monitoring - Engineering team has deployed a fix, and the screenshots for page load tests are not delayed anymore, and we will keep it under monitoring.
Sep 27, 2022 - 00:20 UTC
Investigating - We are currently reviewing a service degradation where screenshots for page load tests may be delayed
Sep 26, 2022 - 23:05 UTC
Agent Configuration and Data Collection Operational
90 days ago
99.99 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
99.97 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance in Boston, MA Oct 9, 2022 03:00-09:00 UTC
Affected Cloud Agent: ‘Boston, MA’ & ‘Boston, MA - IPv6’

Start time: 2022-10-09 03:00 UTC

End time: 2022-10-09 09:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit at Boston, MA

Posted on Sep 26, 2022 - 08:43 UTC
Summary
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2022-10-10 from 8:00 to 18:00 UTC

The new IP address space is:
129.227.46.192/26
2602:ffe4:c0d:800c::/104

Impact
No impact is expected

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Sep 26, 2022 - 16:56 UTC
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When:
2022-10-10 from 12:00 UTC to 20:00 UTC

Impact:
No impact is expected

The new IP address space is:
45.131.254.128/26
2001:1680:101:8a4::/64

Posted on Sep 29, 2022 - 16:07 UTC
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date servers that have identical specs. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When:
2021-10-14 from 09:00 UTC to 13:00 UTC

Impact:
No impact is expected

The new IP address space is:
76.80.67.0/26
2600:5c00:5250::/48

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Sep 30, 2022 - 08:18 UTC
Past Incidents
Oct 4, 2022
Completed - The scheduled maintenance has been completed.
Oct 4, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 08:00 UTC
Scheduled - The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2022-10-04 from 8:00 to 18:00 UTC

Impact: No impact is expected

The new IP address space is:

205.234.130.128/25

2001:1838:2000:509::/104

Sep 20, 10:40 UTC
Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 17:01 UTC
Scheduled - Summary

The ThousandEyes operations team will perform maintenance on the API services.

Anticipated Impact

A short downtime is anticipated which will affect the API availability, and some requests might be rejected with an HTTP 401 error during the maintenance window.

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Sep 27, 11:00 UTC
Sep 28, 2022
Completed - The scheduled maintenance has been completed.
Sep 28, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 12:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When:
2022-09-28 from 12:00 UTC to 20:00 UTC

Impact:
No impact is expected

The new IP address space is:

Copenhagen, Denmark (IPv4)
50.31.223.0/25
Copenhagen, Denmark (IPv6)
2001:1838:c000:d::/64

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Sep 19, 19:02 UTC
Completed - The scheduled maintenance has been completed.
Sep 28, 19:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 18:13 UTC
Scheduled - The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2022-09-28 from 18:00 to 19:00 UTC

Impact: No impact is expected

The new IP address space is:

91.240.228.0/24

2a0f:e381::/104

Workaround
None

Sep 28, 18:06 UTC
Sep 27, 2022

Unresolved incident: Service degradation affecting page load tests.

Sep 26, 2022
Completed - The scheduled maintenance has been completed.
Sep 26, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 08:00 UTC
Scheduled - The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2022-09-26 from 8:00 to 18:00 UTC

Impact: No impact is expected

The new IP addresses are:

199.247.15.136

45.77.62.39

45.63.115.205

95.179.209.83

Sep 19, 10:07 UTC
Resolved - This incident has been resolved.
Sep 26, 13:57 UTC
Monitoring - Endpoint Agents data were delayed from populating within the platform on Sep 26th, 2022 9:23 AM - 12:20 UTC In the same time frame the alerts that were supposed to fire may have been delayed since the data was delayed.
During this time frame some Endpoint Agents may shows up as offline in the platform.

Timeline
9:23 AM - 12:20 UTC

Status
A fix has been implemented. Operations will continue to monitor the performance.

Sep 26, 12:22 UTC
Investigating - Endpoint Agents data are delayed from populating within the platform starting Sep 26th, 2022 9:23 AM UTC. The alerts that were supposed to fire may have been delayed since the data was delayed.

Timeline
9:23 AM UTC - ongoing

Status
The operations team is currently investigating.

Sep 26, 10:23 UTC
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Completed - The scheduled maintenance has been completed.
Sep 23, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 17:00 UTC
Scheduled - Affected Cloud Agent: Wan Chai, Hong Kong

Start time: 2022-09-22 17:00 UTC

End time: 2022-09-23 01:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit at Wan Chai, Hong Kong

Sep 19, 09:05 UTC
Sep 22, 2022
Resolved - We are temporarily limiting the maximum date range supported for Alerts list API (/v6/alerts.json) from 90 days to 7 days

Alert list API results will be limited to a 7 day period irrespective of the date range requested, meaning an API request can pull past alerts but is limited to a range of 7 days worth of data. If an API call requests more than 7 days, the API response will return the first 7 days only

We will announce when this restriction is lifted

Sep 22, 20:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 22, 20:32 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 22, 19:40 UTC
Investigating - We are currently investigating a possible degradation to API services.

This notification will be updated in the event that platform health has been determined to be degraded.

Sep 22, 14:55 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 09:00 UTC
Scheduled - The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date servers that have identical specs. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When:
2022-09-22 from 09:00 UTC to 13:00 UTC

Impact:
No impact is expected

Sep 15, 12:59 UTC
Resolved - This incident has been resolved.
Sep 22, 04:56 UTC
Monitoring - Operations team has identified the issue that causes this degradation in API service, and it is under monitor now
Sep 22, 01:03 UTC
Update - We are continuing to investigate this issue.
Sep 22, 00:35 UTC
Investigating - We are currently investigating a possible degradation to API services.

This notification will be updated in the event that platform health has been determined to be degraded.

Sep 21, 23:51 UTC
Sep 21, 2022
Sep 20, 2022

No incidents reported.