All Systems Operational
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
99.98 % uptime
Today
Samknows Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network Maintenance in Raleigh, NC Dec 14, 2024 17:00-21:00 UTC
Description: Network Maintenance


Start time: 2024-12-14 17:00:00 UTC
End time: 2024-12-14 21:00:00 UTC

Affected Cloud Agents:
Raleigh, NC
Raleigh, NC - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none


ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Dec 06, 2024 - 19:49 UTC
Secret manager migration in EU1 Dec 16, 2024 21:00-21:30 UTC
Summary
ThousandEyes Engineering will perform maintenance on our services between 09:00PM and 9:30PM UTC on 16th December 2024. This maintenance will be in EU1 regions.

Anticipated Impact

User creation and login may be impacted during the maintenance window.

Flows like user, org create/update and others like test creation etc which depend on audit-service would be impacted

Posted on Dec 10, 2024 - 23:09 UTC
Maintenance in Palermo, Italy Dec 17, 2024 17:00-20:00 UTC
Affected Cloud Agents:

Palermo, Italy

Palermo, Italy - IPv6

Start time: 2024-12-17 17:00 UTC

End time: 2024-12-17 20:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none

Posted on Nov 27, 2024 - 11:14 UTC
Network Maintenance in Tallinn, Estonia Dec 19, 2024 01:00-05:30 UTC
Description: Network Maintenance

Start time: 2024-12-19 01:00:00 UTC
End time: 2024-12-19 05:30:00 UTC

Affected Cloud Agents:
-Tallinn, Estonia
-Tallinn, Estonia - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. You may open a live chat interaction from within app.thousandeyes.com or from status.thousandeyes.com, or email support@thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Dec 13, 2024 - 17:11 UTC
Network Maintenance in Helsinki, Finland Jan 9, 2025 20:00 - Jan 10, 2025 02:00 UTC
Description: Network Maintenance

Start time: 2025-01-09 20:00:00 UTC
End time: 2025-01-10 02:00:00 UTC

Affected Cloud Agents:
Helsinki, Finland
Helsinki, Finland - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Dec 11, 2024 - 16:11 UTC
Network Maintenance in St. John's, Canada Jan 14, 2025 04:30-06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 11, 2024 - 16:03 UTC
Scheduled - Description: Network Maintenance

Start time: 2025-01-14 04:30:00 UTC
End time: 2025-01-14 06:00:00 UTC

Affected Cloud Agents:
St. John's, Canada
St. John's, Canada - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Dec 11, 2024 - 16:02 UTC
Past Incidents
Dec 13, 2024
Completed - The scheduled maintenance has been completed.
Dec 13, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 15:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2024-12-13 15:00:00 UTC
End time: 2024-12-13 17:00:00 UTC

Affected Cloud Agents:
Dalian, China (China Unicom)
Dalian, China - IPv6 (China Unicom)

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Dec 3, 19:17 UTC
Completed - The scheduled maintenance has been completed.
Dec 13, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 09:30 UTC
Scheduled - Description: Network Maintenance

Start time: 2024-12-13 09:30:00 UTC
End time: 2024-12-13 12:30:00 UTC

Affected Cloud Agents:
Ahmedabad, India (Bharti Airtel)
Ahmedabad, India - IPv6 (Bharti Airtel)

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Dec 12, 18:10 UTC
Completed - The scheduled maintenance has been completed.
Dec 13, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 06:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2024-12-13 06:00:00 UTC
End time: 2024-12-13 12:00:00 UTC

Affected Cloud Agents:
Chicago, IL (CenturyLink)
Chicago, IL - IPv6 (CenturyLink)

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Dec 3, 19:12 UTC
Dec 12, 2024
Completed - The scheduled maintenance has been completed.
Dec 12, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 11:30 UTC
Scheduled - Description: Network Maintenance


Start time: 2024-12-12 11:30:00 UTC
End time: 2024-12-12 12:30:00 UTC


Affected Cloud Agents:
Eindhoven, Netherlands (KPN)
Eindhoven, Netherlands - IPv6 (KPN)
Eindhoven, Netherlands (Ziggo)
Eindhoven, Netherlands - IPv6 (Ziggo)

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None


ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Dec 10, 17:28 UTC
Completed - The scheduled maintenance has been completed.
Dec 12, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 12, 06:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 11, 15:59 UTC
Scheduled - Description: Network Maintenance

Start time: 2024-12-12 06:00:00 UTC
End time: 2024-12-12 10:00:00 UTC

Affected Cloud Agents:
-Irvine, CA
-Irvine, CA - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available 24/7 if you require assistance. You can open a live chat session from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Dec 11, 15:54 UTC
Dec 11, 2024

No incidents reported.

Dec 10, 2024
Completed - The scheduled maintenance has been completed.
Dec 10, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 11:30 UTC
Scheduled - Description: Network Maintenance

Start time: 2024-12-10 11:30:00 UTC
End time: 2024-12-10 12:30:00 UTC

Affected Cloud Agents:
-Eindhoven, Netherlands (KPN)
-Eindhoven, Netherlands - IPv6 (KPN)
-Eindhoven, Netherlands (Ziggo)
-Eindhoven, Netherlands - IPv6 (Ziggo)

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Dec 9, 16:10 UTC
Completed - The scheduled maintenance has been completed.
Dec 10, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 05:01 UTC
Scheduled - Description:
Network device maintenance


Start time: 2024-12-10 05:00 UTC
End time: 2024-12-10 11:00 UTC

Affected Cloud Agents:
Brooklyn, NY
Brooklyn, NY - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

Nov 25, 16:43 UTC
Completed - The scheduled maintenance has been completed.
Dec 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 05:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2024-12-10 05:00:00 UTC
End time: 2024-12-10 11:00:00 UTC

Affected Cloud Agents:
Ashburn, VA (Charter)
Ashburn, VA - IPv6 (Charter)

Nov 22, 14:18 UTC
Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024
Completed - The scheduled maintenance has been completed.
Dec 7, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 17:00 UTC
Scheduled - The ThousandEyes Endpoint team will perform maintenance on their services between 17:00 and 21:00 UTC on 2024-December-07. This maintenance will impact only the US1 region.

Anticipated Impact
Endpoint views and API data for all test types (scheduled tests, dynamic tests, local network test and real user tests) may be impacted intermittently during this 4h maintenance window. Users may observe the following behaviour while services are impacted:

Delayed Endpoint HTTP, Network, and Dynamic Tests, Local Network Test, and Real User Test data in Dashboards in the APP

Delayed Endpoint HTTP, Network, and Dynamic Tests, Local Network Test, and Real User Test data in Dashboards in the API

This will affect the Endpoint Agent pages, Dashboards and Alerts. During the maintenance, users may experience errors when trying to update Endpoint Agent configuration as well.

No data will be lost during this maintenance.

Dec 4, 13:40 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 18:00 UTC
Scheduled - Description: Network Maintenance


Start time: 2024-12-07 18:00:00 UTC
End time: 2024-12-07 20:00:00 UTC

Affected Cloud Agents:
Manila, Philippines
Manila, Philippines - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Dec 6, 20:07 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 17:01 UTC
Scheduled - The ThousandEyes Account Management team will perform maintenance on Webapps services between 05:00 PM and 05:30 PM UTC on 7th December 2024. This maintenance will impact all regions.

Anticipated Impact:
Case creation services may be impacted for up to 30 minutes during this maintenance window. Users will observe the following behavior while services are impacted:

Contact support functionality may be affected;

Chat with support functionality may be affected;

Encrypted SAML SSO login to the ThousandEyes.

Workaround: none

Dec 2, 20:43 UTC
Completed - The scheduled maintenance has been completed.
Dec 7, 02:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 02:09 UTC
Scheduled - We have a maintenance window on our customer portal from 8pm to 9 pm CST 6 December 2024.
We are not expecting any disruptions in the customer portal .