Maintenance in Madrid, Spain (Vodafone)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 2026 - 19:00 UTC
Scheduled - Affected Cloud Agent:

Madrid, Spain (Vodafone)

Madrid, Spain - IPv6 (Vodafone)

Start time: 2026-03-19 19:00 UTC

End time: 2026-03-20 06:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The provider is doing network maintenance.
Mar 19, 2026 19:00 - Mar 20, 2026 06:00 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability Operational
90 days ago
100.0 % uptime
Today
API Availability Operational
90 days ago
100.0 % uptime
Today
Test data availability Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links Operational
90 days ago
100.0 % uptime
Today
SAML/SSO Operational
90 days ago
99.98 % uptime
Today
Configuration and Management Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Event Detection Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent Views Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing Operational
90 days ago
100.0 % uptime
Today
Notification dispatching Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations Operational
90 days ago
100.0 % uptime
Today
Email notifications Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
Cloud Insights Operational
90 days ago
100.0 % uptime
Today
Traffic Insights Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository Operational
90 days ago
100.0 % uptime
Today
Appliance downloads Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER Operational
Broadband Providers: AMER Operational
Mobile Providers: AMER Operational
Azure: AMER Operational
AWS: AMER Operational
Google Cloud: AMER Operational
Alibaba Cloud: AMER Operational
Cloud Agents: Europe, Middle East and Africa Under Maintenance
Data Centers: EMEA Under Maintenance
Azure: EMEA Under Maintenance
AWS: EMEA Under Maintenance
Google Cloud: EMEA Under Maintenance
Alibaba Cloud: EMEA Under Maintenance
Cloud Agents: Asia Pacific Operational
Data Centers: APAC Operational
Azure: APAC Operational
AWS: APAC Operational
Google Cloud: APAC Operational
Alibaba Cloud: APAC Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
100.0 % uptime
Today
AI Assistant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance in Chennai, India (Vodafone Idea) Mar 20, 2026 18:30 - Mar 21, 2026 00:30 UTC

Affected Cloud Agent:

Chennai, India (Vodafone Idea)

Chennai, India - IPv6 (Vodafone Idea)

Start time: 2026-03-20 18:30 UTC

End time: 2026-03-21 00:30 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The provider is optimizing networking.
Posted on Mar 11, 2026 - 12:29 UTC

Maintenance in Helsinki, Finland Mar 23, 2026 20:00 - Mar 24, 2026 04:00 UTC

Affected Cloud Agents:

Helsinki, Finland

Helsinki, Finland - IPv6

Start time: 2026/03/23 20:00 UTC

End time: 2026/03/24 04:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Provider is doing network maintenance.
Posted on Mar 11, 2026 - 12:51 UTC

Network Maintenance in Mumbai, India (Vodafone Idea) Mar 24, 2026 18:30 - Mar 25, 2026 00:30 UTC

Description: Network Maintenance

Start time: 2026-03-24 18:30:00 UTC
End time: 2026-03-25 00:30:00 UTC

Affected Cloud Agents:

- Mumbai, India (Vodafone Idea)
- Mumbai, India - IPv6 (Vodafone Idea)

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None
Posted on Mar 05, 2026 - 21:45 UTC

Network Maintenance in Manila, Philippines (PLDT/Smart) Mar 27, 2026 02:00-10:30 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-27 02:00:00 UTC
End time: 2026-03-27 10:30:00 UTC
Affected Cloud Agents:

Manila, Philippines (PLDT/Smart)
Manila, Philippines - IPv6 (PLDT/Smart)
Posted on Feb 27, 2026 - 12:20 UTC

Decommission notice for 3 underutilized cloud agent locations Mar 31, 2026 00:00 - Apr 1, 2026 00:00 UTC

As part of our ongoing efforts to optimize resources and expand coverage in high-impact business areas, we will be decommissioning a small set of underutilized ThousandEyes Cloud Agents locations on Mar 31, 2026. If you are currently running Tests on the following Cloud Agents, please migrate them to a nearby Cloud Agent location to avoid interruptions.

Cloud Agents locations that will be retired on March 31st, 2026:

- Surabaya, Indonesia
- Surabaya, Indonesia - IPv6

- Yogyakarta, Indonesia
- Yogyakarta, Indonesia - IPv6

- Accra, Ghana
- Accra, Ghana - IPv6

The following locations are suggested based on geographical proximity as alternatives to the decommissioned Cloud agents:


Available Jakarta-based Cloud Agent locations, including:

- Jakarta, Indonesia
- Jakarta, Indonesia (Alibaba ap-southeast-5)
- Jakarta, Indonesia (AWS ap-southeast-3)
- Jakarta, Indonesia (Biznet)
- Jakarta, Indonesia (GCP asia-southeast2)
- Jakarta, Indonesia (PT Telkom)
- Jakarta, Indonesia – IPv6
- Jakarta, Indonesia – IPv6 (Biznet)
- Jakarta, Indonesia – IPv6 (PT Telkom)


Available Lagos-based Cloud Agent locations, including:

- Lagos, Nigeria
- Lagos, Nigeria (AWS Local Zone)
- Lagos, Nigeria - IPv6

Action Required

If no action is taken by Mar 31, 2026 the affected Cloud Agents will be removed from your Tests. Any Tests relying exclusively on these Cloud Agents will be automatically disabled.

If you have questions or need assistance migrating your monitoring setup, ThousandEyes Support is available 24/7.
Feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Feb 26, 2026 - 22:27 UTC

Network Maintenance in Edison, NJ Mar 31, 2026 07:00-14:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-03-31 07:00:00 UTC
End time: 2026-03-31 14:00:00 UTC

Affected Cloud Agents:
Edison, NJ
Edison, NJ - IPv6
Posted on Mar 18, 2026 - 14:53 UTC
Mar 19, 2026
Emergency Network Maintenance in Fort Worth, TX
Completed - The scheduled maintenance has been completed.
Mar 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 05:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-19 05:00:00 UTC
End time: 2026-03-19 11:00:00 UTC

Affected Cloud Agents:
Fort Worth, TX
Fort Worth, TX - IPv6
Mar 18, 14:51 UTC
Network Maintenance in Antwerp, Belgium (Telenet Belgacom)
Completed - The scheduled maintenance has been completed.
Mar 19, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-19 00:00:00 UTC
End time: 2026-03-19 06:00:00 UTC
Affected Cloud Agents:

Antwerp, Belgium (Telenet Belgacom)

Antwerp, Belgium - IPv6 (Telenet Belgacom)

Workaround


None
Mar 3, 10:10 UTC
Mar 18, 2026
Maintenance in Denver, CO (Cogent)
Completed - The scheduled maintenance has been completed.
Mar 18, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 14:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-18 14:00:00 UTC
End time: 2026-03-18 23:59:59 UTC
Affected Cloud Agents:

Denver, CO

Denver, CO - IPv6

Denver, CO (Cogent)

Denver, CO - IPv6 (Cogent)
Mar 12, 14:50 UTC
IP replacement in St. Louis, MO
Completed - The scheduled maintenance has been completed.
Mar 18, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2026-03-18 from 13:00 to 19:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP address spaces are: 63.246.6.64/26
Mar 6, 09:48 UTC
Network Maintenance in Calgary, Canada (Shaw)
Completed - The scheduled maintenance has been completed.
Mar 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 06:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-18 06:00:00 UTC
End time: 2026-03-18 12:00:00 UTC
Affected Cloud Agents:

Calgary, Canada (Shaw)

Calgary, Canada - IPv6 (Shaw)

Workaround


None
Mar 3, 10:07 UTC
Mar 17, 2026
Service degradation affecting Event Detection in US2 Region
Resolved - This incident has been resolved.
Mar 17, 23:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 22:03 UTC
Identified - Summary:
We have identified an issue causing delays in detecting new events within the Event Detection service in the US2 Region, beginning at 17:20 UTC on March 17, 2026.

Impact:
Customers may experience delays in event detection for Network and App Synthetic Tests.

Status:
Our engineering team is actively working in resolving this issue.
Mar 17, 19:52 UTC
Salesforce down for maintenance, hence tech support is currently offline until further notice.
Resolved - This Salesforce issue has been resolved and we are back online ready to take support cases and chats.
Mar 17, 06:29 UTC
Investigating - A service disruption with SalesForce is currently impacting the availability of chat and email support. For urgent issues, please email support@thousandeyes.com for manual case assignment.
Mar 17, 04:11 UTC
Maintenance in London, England
Completed - The scheduled maintenance has been completed.
Mar 17, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 02:00 UTC
Scheduled - Affected Cloud Agents:

London, England

London, England - IPv6

Start time: 2026/03/17 02:00 UTC

End time: 2026/03/17 06:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Provider is doing network maintenance.
Mar 11, 12:54 UTC
Service Degradation Affecting Alerts and Test Views Data
Resolved - This incident has been resolved.
Mar 17, 02:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 17, 01:43 UTC
Identified - The issue has been identified and the fix has been implemented
Mar 17, 01:30 UTC
Update - We are continuing to investigate this issue.
Mar 17, 00:26 UTC
Investigating - Starting at 22:53 UTC, some customers may experience delays loading Alerts and Test Views data, as well as delays in receiving alert notifications for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.
Mar 16, 23:55 UTC
Scheduled Maintenance on ThousandEyes Platform for US1 Region
Completed - The scheduled maintenance has been completed.
Mar 17, 00:30 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 17, 00:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 23:30 UTC
Scheduled - Summary
The ThousandEyes operations team will perform a maintenance window on database infrastructure in US1 region

Impact
Data may be delayed in the ThousandEyes US1 region by up to 5 minutes and API users may experience elevated errors rates when making requests.

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from http://status.thousandeyes.com to speak with a support engineer if you have any questions.
Mar 10, 18:28 UTC
Mar 16, 2026
Mar 15, 2026
Network Maintenance in Johannesburg, South Africa
Completed - The scheduled maintenance has been completed.
Mar 15, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-14 22:00:00 UTC
End time: 2026-03-15 02:30:00 UTC
Affected Cloud Agents:

Johannesburg, South Africa
Johannesburg, South Africa - IPv6
Feb 27, 12:19 UTC
Network Maintenance in New Delhi, India (Bharti Airtel)
Completed - The scheduled maintenance has been completed.
Mar 15, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 18:30 UTC
Scheduled - Description:

Network Maintenance


Start time: 2026-03-14 18:30:00 UTC
End time: 2026-03-15 00:30:00 UTC


Affected Cloud Agents:
New Delhi, India (Bharti Airtel)
New Delhi, India - IPv6 (Bharti Airtel)

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Mar 5, 21:50 UTC
Mar 14, 2026
Mar 13, 2026
Network Maintenance in Singapore (Singtel)
Completed - The scheduled maintenance has been completed.
Mar 13, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 17:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-13 17:00:00 UTC
End time: 2026-03-13 21:00:00 UTC
Affected Cloud Agents:

Singapore (Singtel)

Singapore - IPv6 (Singtel)
Mar 3, 10:09 UTC
Network Maintenance in Singapore (Singtel)
Completed - The scheduled maintenance has been completed.
Mar 13, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 17:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-13 17:00:00 UTC
End time: 2026-03-13 21:00:00 UTC
Affected Cloud Agents:

Singapore (Singtel)

Singapore - IPv6 (Singtel)
Feb 3, 14:17 UTC
SSO customers are able to login bypassing their IDP
Resolved - No issues observed after the monitoring state.
This incident was resolved around 07:04 UTC.
Mar 13, 13:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 13, 07:04 UTC
Update - We are continuing to investigate this issue.
Mar 13, 06:48 UTC
Investigating - We are currently investigating this issue.
Mar 13, 06:05 UTC
Mar 12, 2026
Service Degradation affecting Dashboards and Usage & Billing in US1 Region
Resolved - This incident has been resolved.
Mar 12, 16:57 UTC
Monitoring - Summary:
We identified an issue affecting the loading of Dashboards and the Usage and Billing pages in the US1 Region, from 15:56 to 16:15 UTC on March 12, 2026.

Impact:
Customers may have experienced unavailability or encountered errors when navigating to these specific pages within the US1 Region.

Status:
Our engineering team has applied a fix, and all services have been restored to normal operation.
Mar 12, 16:21 UTC
Scheduled Maintenance on ThousandEyes Platform for US1 and US2 regions
Completed - The scheduled maintenance has been completed.
Mar 12, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 02:00 UTC
Scheduled - ThousandEyes Engineering team will perform MySQL upgrade in US1/US2 regions on Tuesday March 12, 2026, 02:00-03:30 UTC on a database backing several services

Impact:
During this scheduled maintenance window, customers in the US1 and US2 regions may temporarily experience:

Account Management:
-Temporary inability to modify subscription settings
-Minor delays in billing synchronization
-Delays in viewing correct usage data and reports

Network and Application Synthetics:
- Agent settings page will be temporarily unavailable.
- Tests updates and creation will not work.
- Snapshots on views will not work.
- Views page will not work.
- Data collected by test or reported by agents will be delayed but no will be not lost.
- Label creation or association may fail.
- Create or update enterprise agents may fail.

Endpoint Experience:
- Scheduled, Dynamic Tests and Local Networks data may be temporarily unavailable or may not show location and ASN information.
- Label creation or association may fail.

Dashboards:
-Dashboard creation for cloud and enterprise agent data and loading might face issues.
-Delayed data on dashboards.
-Scheduled snapshot creation might fail and delay in snapshot emails.

BGP Tests:
-Implicit and explicit prefixes data will be not visible, under BGP views.
-BGP updates may experience delays
-Delays or failure when adding new private monitors.
-BGP views will experience delays.

Alerts:
-There will be a delay or failures in updates to tests and in updates to associations between alert rules and tests.
-Alert notification may experience delays

Integrations:
-New integrations cannot be created.

APIs:
-API requests may be temporarily unavailable

Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Mar 5, 05:31 UTC
Mar 11, 2026

No incidents reported.

Mar 10, 2026
Maintenance in Ashburn, VA (Charter)
Completed - The scheduled maintenance has been completed.
Mar 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 05:00 UTC
Scheduled - Affected Cloud Agent:

Ashburn, VA (Charter)

Ashburn, VA - IPv6 (Charter)

Start time: 2026-03-10 05:00 UTC

End time: 2026-03-10 11:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The provider is doing network maintenance.
Feb 21, 04:56 UTC
Service Degradation impacting Endpoint Experience tab in the web app
Resolved - We have confirmed that access to the Endpoint Experience tab is working as usual.
Customers may have suffered impacts around 22:20UTC - 23:58 UTC.

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to open a case with us by sending an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Mar 10, 00:50 UTC
Monitoring - We have implemented a fix and are currently monitoring the results
Mar 10, 00:15 UTC
Update - We are continuing to investigate this issue.
Mar 9, 23:59 UTC
Investigating - We have identified an issue where customers in the US1 region may have issues when opening pages under Endpoint Experience on the ThousandEyes Platform. Customers may experience a 500 error page when accessing pages grouped under Endpoint Experience.
Service degradation started around 23:00 UTC.

Our team is currently investigating and we will be providing an update soon.
Mar 9, 23:58 UTC
Mar 9, 2026
Service degradation affecting Support Chat
Resolved - This incident has been resolved.
Mar 9, 18:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 9, 18:25 UTC
Identified - Summary:
The Chat with Support feature is currently experiencing technical issues.

Impact:
Chat connectivity is unavailable or intermittent. Customers should submit support requests via email at support@thousandeyes.com until the service is restored.

Status:
We are working on a fix and will provide updates as they become available.
Mar 9, 18:01 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Network Maintenance in Chicago, IL (Charter)
Completed - The scheduled maintenance has been completed.
Mar 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 06:00 UTC
Scheduled - Network Maintenance

Start time: 2026-03-06 06:00:00 UTC

End time: 2026-03-06 12:00:00 UTC

Affected Cloud Agents:

Chicago, IL (Charter)

Chicago, IL - IPv6 (Charter)

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Feb 13, 18:45 UTC
Service Degradation for Billing Data
Resolved - This incident has been resolved.
Mar 6, 04:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 6, 02:55 UTC
Investigating - Starting at 23:15 UTC, ThousandEyes team has identified an issue reporting usage data for ThousandEyes customers in the US1 region. Usage data captured may be lower than actual usage. The ThousandEyes engineering team is investigating the issue
Mar 6, 01:02 UTC
Network Maintenance in Chennai, India (Bharti Airtel)
Completed - The scheduled maintenance has been completed.
Mar 6, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 18:30 UTC
Scheduled - Network Maintenance

Start time: 2026-03-05 18:30:00 UTC

End time: 2026-03-06 00:30:00 UTC

Affected Cloud Agents:

Chennai, India (Bharti Airtel)

Chennai, India - IPv6 (Bharti Airtel)

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Feb 23, 23:55 UTC
Mar 5, 2026
Scheduled Maintenance on ThousandEyes Platform for US1 and US2 regions
Completed - The scheduled maintenance has been completed.
Mar 5, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 02:00 UTC
Scheduled - Description:
ThousandEyes team will be performing a maintenance window for US1 and US2 regions

Start time: 2026-03-05 02:00:00 UTC
End time: 2026-03-05 03:30:00 UTC

Impact:
During this scheduled maintenance window, customers in the US1 and US2 regions may temporarily experience:

Account Management:
-Temporary inability to modify subscription settings
-Minor delays in billing synchronization
-Delays in viewing correct usage data and reports

Network and Application Synthetics:
- Agent settings page will be temporarily unavailable.
- Tests updates and creation will not work.
- Snapshots on views will not work.
- Views page will not work.
- Data collected by test or reported by agents will be delayed but no will be not lost.
- Label creation or association may fail.
- Create or update enterprise agents may fail.

Endpoint Experience:
- Scheduled, Dynamic Tests and Local Networks data may be temporarily unavailable or may not show location and ASN information.
- Label creation or association may fail.

Dashboards:
-Dashboard creation for cloud and enterprise agent data and loading might face issues.
-Delayed data on dashboards.
-Scheduled snapshot creation might fail and delay in snapshot emails.

BGP Tests:
-Implicit and explicit prefixes data will be not visible, under BGP views.
-BGP updates may experience delays
-Delays or failure when adding new private monitors.
-BGP views will experience delays.

Alerts:
-There will be a delay or failures in updates to tests and in updates to associations between alert rules and tests.
-Alert notification may experience delays

Integrations:
-New integrations cannot be created.

APIs:
-API requests may be temporarily unavailable

Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Feb 16, 23:07 UTC
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