Investigating - Customers may experience delays loading Multi-Test Views data for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.
Jul 24, 2026 - 16:55 UTC
Update - We are continuing to investigate this issue.
Jul 10, 2026 - 22:08 UTC
Investigating - Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: Jun 23, 2026, 10:36 PM UTC

Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)

Jun 24, 2026 - 23:21 UTC
Investigating - Ongoing outage
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-09 02:00:00 UTC
Affected Cloud Agents:
- Daejeon, South Korea (SK Telecom - AWS Wavelength)
- Seoul, South Korea (SK Telecom - AWS Wavelength)

Jul 09, 2026 - 11:57 UTC
Investigating - Several Cloud Agents in Chennai, India, are currently experiencing a service outage due to an emergency data center migration.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter.

Start time: 2026-07-02 09:00:00 UTC

Affected Cloud Agents:

Chennai, India (JIO)

Chennai, India - IPv6 (JIO)

Chennai, India (Vodafone Idea)

Chennai, India - IPv6 (Vodafone Idea)

Chennai, India (Bharti Airtel)

Chennai, India - IPv6 (Bharti Airtel).

We are working on these issues.

Jul 02, 2026 - 15:27 UTC
Identified - ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-06-03 10:00:00 UTC

Affected Cloud Agents:

Mumbai, India (JIO)

Mumbai, India - IPv6 (JIO)

Mumbai, India (Vodafone)

Mumbai, India - IPv6 (Vodafone)

Mumbai, India (Reliance)

Mumbai, India - IPv6 (Reliance)

Mumbai, India (Bharti Airtel)

Mumbai, India - IPv6 (Bharti Airtel)

Jun 03, 2026 - 09:08 UTC
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
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100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability Operational
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99.97 % uptime
Today
API Availability Operational
90 days ago
99.96 % uptime
Today
Test data availability Operational
90 days ago
99.99 % uptime
Today
Reports and Dashboards Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links Operational
90 days ago
100.0 % uptime
Today
SAML/SSO Operational
90 days ago
99.97 % uptime
Today
Configuration and Management Operational
90 days ago
99.99 % uptime
Today
Embedded Widgets Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Event Detection Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent Views Operational
90 days ago
100.0 % uptime
Today
Outages Page Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing Operational
90 days ago
100.0 % uptime
Today
Notification dispatching Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations Operational
90 days ago
100.0 % uptime
Today
Email notifications Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
Cloud Insights Operational
90 days ago
100.0 % uptime
Today
Traffic Insights Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository Operational
90 days ago
100.0 % uptime
Today
Appliance downloads Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER Operational
Broadband Providers: AMER Operational
Mobile Providers: AMER Operational
Azure: AMER Operational
AWS: AMER Operational
Google Cloud: AMER Operational
Alibaba Cloud: AMER Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA Operational
Azure: EMEA Operational
AWS: EMEA Operational
Google Cloud: EMEA Operational
Alibaba Cloud: EMEA Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC Operational
Azure: APAC Operational
AWS: APAC Operational
Google Cloud: APAC Operational
Alibaba Cloud: APAC Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website Operational
90 days ago
100.0 % uptime
Today
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90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
100.0 % uptime
Today
AI Assistant Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for Government (FedRAMP) Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Routing Tests (BGP) Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: FedRAMP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Hardware Maintenance in Hyderabad, India Jul 26, 2026 04:30-16:30 UTC

Description: Hardware Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-26 04:30:00 UTC

End time: 2026-07-26 16:30:00 UTC

Affected Cloud Agents:

- Hyderabad, India

- Hyderabad, India - IPv6

Posted on Jul 24, 2026 - 12:32 UTC

Network Maintenance in Washington, DC (Zayo) Jul 28, 2026 04:00-08:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-28 04:00:00 UTC
End time: 2026-07-28 08:00:00 UTC
Affected Cloud Agents:

Washington, DC (Zayo)

Washington, DC - IPv6 (Zayo)

Posted on Jul 17, 2026 - 13:20 UTC

Network Maintenance in Jersey City, NJ Jul 30, 2026 04:00-10:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-30 04:00:00 UTC

End time: 2026-07-30 10:00:00 UTC

Affected Cloud Agents:

- Jersey City, NJ

- Jersey City, NJ - IPv6

Posted on Jul 16, 2026 - 11:16 UTC

Network Maintenance in Irvine, CA (CenturyLink) Jul 30, 2026 07:00-13:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-30 07:00:00 UTC

End time: 2026-07-30 13:00:00 UTC

Affected Cloud Agents:

- Irvine, CA (CenturyLink)

- Irvine, CA - IPv6 (CenturyLink)

Posted on Jul 24, 2026 - 09:35 UTC

Network Maintenance in McLean, VA Aug 4, 2026 04:00-10:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-04 04:00:00 UTC

End time: 2026-08-04 10:00:00 UTC

Affected Cloud Agents:

- McLean, VA

- McLean, VA - IPv6

Posted on Jul 17, 2026 - 07:02 UTC

Network Maintenance in Ashburn, VA (Charter) Aug 10, 2026 04:00-10:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-10 04:00:00 UTC

End time: 2026-08-10 10:00:00 UTC

Affected Cloud Agents:

- Ashburn, VA (Charter)

- Ashburn, VA - IPv6 (Charter)

Posted on Jul 22, 2026 - 09:54 UTC

Network Maintenance in Singapore Singtel IPv4 and IPv6 Aug 14, 2026 17:00-21:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-14 17:00:00 UTC

End time: 2026-08-14 21:00:00 UTC

Affected Cloud Agents:

- Singapore (Singtel)
    - Singapore - IPv6 (Singtel)

Posted on Jul 17, 2026 - 06:23 UTC
Jul 25, 2026
Completed - The scheduled maintenance has been completed.
Jul 25, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:00 UTC
Scheduled - Description: Network Maintenance in Irvine, CA (CenturyLink)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-25 07:00:00 UTC

End time: 2026-07-25 13:00:00 UTC

Affected Cloud Agents:

- Irvine, CA (CenturyLink)

- Irvine, CA - IPv6 (CenturyLink)
Workaround: none

Jul 9, 09:35 UTC
Jul 24, 2026
Completed - The scheduled maintenance has been completed.
Jul 24, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 10:01 UTC
Scheduled - Description: Emergency Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-24 10:00:00 UTC
End time: 2026-07-24 13:30:00 UTC
Affected Cloud Agents:

Melbourne, Australia (Telstra)

Melbourne, Australia - IPv6 (Telstra)

Jul 24, 09:38 UTC
Completed - The scheduled maintenance has been completed.
Jul 24, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 04:30 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-24 04:30:00 UTC

End time: 2026-07-24 10:00:00 UTC

Affected Cloud Agents:

- whj, VA (AT&T)

- Ashburn, VA - IPv6 (AT&T)

Jul 16, 11:04 UTC
Jul 23, 2026
Completed - The scheduled maintenance has been completed.
Jul 23, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 13:01 UTC
Scheduled - Description:

Hardware Maintenance

Start time: 2026-07-23 13:00:00 UTC
Start time: 2026-07-23 23:00:00 UTC

Affected Cloud Agents:

São Paulo, Brazil
São Paulo, Brazil - IPv6

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions

Jul 21, 17:39 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2026-07-23 from 13:00 to 21:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP address spaces are:

47.29.215.192/26

2405:203:982:cc6::/64

Jul 10, 13:18 UTC
Resolved - This incident has been resolved.
Jul 23, 16:57 UTC
Update - Data availability has been restored and we are monitoring the system.
Jul 23, 14:52 UTC
Monitoring - The display of data in Dashboard widgets for the Endpoint Experience Scheduled Tests data source in US1 is delayed by approximately 20 minutes. Data processing has resumed, and widgets are expected to be up to date by Jul 23rd at 14:40 UTC.
Jul 23, 14:40 UTC
Investigating - Dashboard widgets are not showing the last 30 minutes of data for the Endpoint Scheduled Tests data source in US1. We are investigating the issue.
Jul 23, 13:48 UTC
Completed - The scheduled maintenance has been completed.
Jul 23, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 04:30 UTC
Scheduled - Description: Emergency Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-23 04:30:00 UTC

End time: 2026-07-23 09:30:00 UTC

Affected Cloud Agents:

- Mumbai, India (Bharti Airtel)

- Mumbai, India - IPv6 (Bharti Airtel)

Jul 21, 10:11 UTC
Jul 22, 2026
Completed - The scheduled maintenance has been completed.
Jul 22, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 13:00 UTC
Scheduled - Description
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

Start Date: 2026-07-22 13:00 UTC
End Date:2026-07-22 21:00 UTC

The IP address spaces are:

- 123.63.102.160/27 (new)
- 123.63.124.32/27
- 400:5200:1880:d::100/120

Impact: No impact is expected

Workaround:None

Jul 2, 16:11 UTC
Completed - The scheduled maintenance has been completed.
Jul 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 13:00 UTC
Scheduled - Description:

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.


Start time: 2026-07-22 13:00:00 UTC
End time: 2026-07-22 21:00:00 UTC


Affected Cloud Agents:

Chennai, India (Vodafone Idea)

The IP address spaces are:

123.63.79.160/27 (new)
123.63.125.0/27
2400:5200:1880:d::300/120

Impact:
No impact is expected


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions

Jul 3, 20:05 UTC
Resolved - This incident has been resolved.
Jul 22, 16:44 UTC
Monitoring - Summary
We have identified an issue causing delays in displaying Endpoint Experience Local Network data within Dashboards in the US2 Region, beginning at 14:00 UTC.

Impact
Users may experience delays in data updates for dashboard widgets showing Endpoint Experience Local Network metrics.

Status
Our engineering team has applied a fix, and we are currently monitoring the environment to ensure full service restoration.

Jul 21, 15:05 UTC
Jul 21, 2026
Completed - The scheduled maintenance has been completed.
Jul 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-07-21 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:

50.169.159.0/26

2001:55c:1003::/48

Workaround: none

Jul 7, 13:25 UTC
Completed - The scheduled maintenance has been completed.
Jul 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-07-21 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:

66.109.25.0/26

2604:eb80:1:9::/64

Workaround: none

Jul 7, 13:23 UTC
Jul 20, 2026
Completed - The scheduled maintenance has been completed.
Jul 20, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-07-20 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:

40.143.39.192/26

2600:2c00:9100::/64

Workaround: none

Jul 6, 12:41 UTC
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Completed - The scheduled maintenance has been completed.
Jul 17, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 01:00 UTC
Scheduled - Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-17 01:00:00 UTC
End time: 2026-07-17 03:00:00 UTC
Affected Cloud Agents:

Toronto, Canada

Toronto, Canada - IPv6

Jul 10, 10:45 UTC
Jul 16, 2026
Completed - The scheduled maintenance has been completed.
Jul 16, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 12:30 UTC
Scheduled - Affected Cloud Agents:

Amsterdam, Netherlands

Amsterdam, Netherlands - IPv6

Start time: 2026/07/16 12:30 UTC

End time: 2026/07/16 13:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Provider is doing emergency maintenance.

Jul 16, 11:55 UTC
Completed - The scheduled maintenance has been completed.
Jul 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 09:10 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2027-07-16 09:00:00 UTC
End time: 2027-07-16 11:00:00 UTC
Affected Cloud Agents:

Manila, Philippines (Globe-Innove)

Manila, Philippines - IPv6 (Globe-Innove)

Jul 16, 09:08 UTC
Resolved - This incident has been resolved
Jul 16, 00:17 UTC
Monitoring - Cloud and Enterprise Agent data is correctly ingesting without delays. All services are operating normally and we continue to monitor.
Jul 15, 23:59 UTC
Update - Cloud and Enterprise Agent data continues to be intermittently delayed for visualization, API, and alerting. We are continuing to investigate and work on mitigation.
Jul 15, 23:25 UTC
Update - We are continuing to investigate this issue.
Jul 15, 22:53 UTC
Update - We are continuing to investigate this issue.
Jul 15, 22:52 UTC
Investigating - Starting 22:10 UTC we have identified a hardware issue in the EU region causing issues receiving and displaying data for Cloud and Enterprise Agent tests. Our team is investigating and working on remediation. Alerts and visualization of data may be delayed
Jul 15, 22:51 UTC
Jul 15, 2026
Completed - The scheduled maintenance has been completed.
Jul 15, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-07-15 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:

66.151.248.64/26

2600:c12:6011:100::/56

Jul 1, 12:28 UTC
Completed - The scheduled maintenance has been completed.
Jul 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:00 UTC
Scheduled - Due to AWS decommissioning several Wavelength Zones, the Cloud Agents Operations Team will be decommissioning the following Cloud Agents starting July 15th:

Berlin, Germany (Vodafone - AWS Wavelength)
Daejeon, South Korea (SK Telecom - AWS Wavelength)
Dortmund, Germany (Vodafone - AWS Wavelength)
London, England (Vodafone - AWS Wavelength)
Manchester, England (Vodafone - AWS Wavelength)
Munich, Germany (Vodafone - AWS Wavelength)
Seoul, South Korea (SK Telecom - AWS Wavelength)

We advice customers to update their tests by removing these Agents before July 15th.

Workaround: none

Jul 8, 10:48 UTC
Jul 14, 2026
Completed - The scheduled maintenance has been completed.
Jul 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-13 22:00:00 UTC

End time: 2026-07-14 04:00:00 UTC

Affected Cloud Agents:

- Antwerp, Belgium (Telenet Belgacom)

- Antwerp, Belgium - IPv6 (Telenet Belgacom)

Jul 9, 14:14 UTC
Jul 13, 2026
Jul 12, 2026

No incidents reported.

Jul 11, 2026
Resolved - This incident has been resolved.
Jul 11, 16:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 15:13 UTC
Identified - Delays in Endpoint test data in US1 region

Impact: Endpoint test data is delayed in platform on the US1 region.

Start Time: Jul 11, 2026, 14:58 PM UTC

Jul 11, 14:42 UTC