In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 2026 - 16:00 UTC
Jun 27, 2026 - 16:00 UTC
Scheduled - Description:
Provider is doing fiber maintenance.
Start time: 2026/06/27 16:00 UTC
End time: 2026/06/27 19:00 UTC
Affected Cloud Agents:
Singapore
Singapore - IPv6
Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jun 27, 2026 16:00-19:00 UTC
Provider is doing fiber maintenance.
Start time: 2026/06/27 16:00 UTC
End time: 2026/06/27 19:00 UTC
Affected Cloud Agents:
Singapore
Singapore - IPv6
Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jun 27, 2026 16:00-19:00 UTC
Monitoring - A fix has been implemented and the Engineering team is monitoring the changes.
Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for Continent.
Jun 27, 2026 - 01:39 UTC
Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for Continent.
Jun 27, 2026 - 01:39 UTC
Investigating - We are currently investigating an issue affecting customers with virtual agents in the US2 region.
Impact:
Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be grouped by label.
CEA Test Settings– Customers with affected agents are unable to load the agent selector.
CEA Views– Affected agents are being displayed at “null island” (incorrect location).
Our team has identified the root cause and a rollback of the responsible service change is underway. ??We are also working to re-seed the missing location data??
We will provide further updates as the situation progresses.
Jun 27, 2026 - 00:14 UTC
Impact:
Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be grouped by label.
CEA Test Settings– Customers with affected agents are unable to load the agent selector.
CEA Views– Affected agents are being displayed at “null island” (incorrect location).
Our team has identified the root cause and a rollback of the responsible service change is underway. ??We are also working to re-seed the missing location data??
We will provide further updates as the situation progresses.
Jun 27, 2026 - 00:14 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 25, 2026 - 17:35 UTC
Jun 25, 2026 - 17:35 UTC
Identified - The issue has been identified and our engineering team is currently working in restoring the service.
Jun 25, 2026 - 16:55 UTC
Jun 25, 2026 - 16:55 UTC
Investigating - We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration
Jun 25, 2026 - 16:34 UTC
Jun 25, 2026 - 16:34 UTC
Investigating - Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: Jun 23, 2026, 10:36 PM UTC
Affected Cloud Agents: Vancouver, Canada (Webex Calling)
Jun 24, 2026 - 23:21 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: Jun 23, 2026, 10:36 PM UTC
Affected Cloud Agents: Vancouver, Canada (Webex Calling)
Jun 24, 2026 - 23:21 UTC
Identified - ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-03 10:00:00 UTC
Affected Cloud Agents:
Mumbai, India (JIO)
Mumbai, India - IPv6 (JIO)
Mumbai, India (Vodafone)
Mumbai, India - IPv6 (Vodafone)
Mumbai, India (Reliance)
Mumbai, India - IPv6 (Reliance)
Mumbai, India (Bharti Airtel)
Mumbai, India - IPv6 (Bharti Airtel)
Jun 03, 2026 - 09:08 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-03 10:00:00 UTC
Affected Cloud Agents:
Mumbai, India (JIO)
Mumbai, India - IPv6 (JIO)
Mumbai, India (Vodafone)
Mumbai, India - IPv6 (Vodafone)
Mumbai, India (Reliance)
Mumbai, India - IPv6 (Reliance)
Mumbai, India (Bharti Airtel)
Mumbai, India - IPv6 (Bharti Airtel)
Jun 03, 2026 - 09:08 UTC
Agent Configuration and Data Collection
Operational
Cloud and Enterprise Agents: Registration controller
Operational
Cloud and Enterprise Agents: Test assignment and configuration controller
Operational
Cloud and Enterprise Agents: Data ingress
Operational
Endpoint Agents: Test assignment and configuration controller
Operational
Endpoint Agents: Data submission collector
Operational
Connected Devices Agent Registration
Operational
Connected Devices Test Assignment
Operational
ThousandEyes Platform and API
Degraded Performance
Platform Availability
Operational
API Availability
Operational
Test data availability
Operational
Reports and Dashboards
Degraded Performance
Snapshots and Share Links
Operational
SAML/SSO
Operational
Configuration and Management
Operational
Embedded Widgets
Operational
Customer Success Chat
Operational
Devices
Operational
Usage and Billing
Operational
Event Detection
Operational
Endpoint Agent Views
Operational
Outages Page
Operational
Alerts and Notifications
Operational
Alert processing
Operational
Notification dispatching
Operational
Webhook and Integrations
Operational
Email notifications
Operational
Internet Insights collection and processing
Operational
Cloud Insights
Operational
Traffic Insights
Operational
BGP
Operational
Public BGP collection and processing
Operational
Private BGP Collection & Processing
Operational
Agent Repositories and Downloads
Operational
Ubuntu repository
Operational
RHEL / CentOS repository
Operational
Appliance downloads
Operational
Custom Appliance Downloads
Operational
Endpoint Agent downloads
Operational
Cloud Agents: Americas
Operational
Data Centers: AMER
Operational
Broadband Providers: AMER
Operational
Mobile Providers: AMER
Operational
Azure: AMER
Operational
AWS: AMER
Operational
Google Cloud: AMER
Operational
Alibaba Cloud: AMER
Operational
Cloud Agents: Europe, Middle East and Africa
Operational
Data Centers: EMEA
Operational
Azure: EMEA
Operational
AWS: EMEA
Operational
Google Cloud: EMEA
Operational
Alibaba Cloud: EMEA
Operational
Cloud Agents: Asia Pacific
Under Maintenance
Data Centers: APAC
Under Maintenance
Azure: APAC
Operational
AWS: APAC
Operational
Google Cloud: APAC
Operational
Alibaba Cloud: APAC
Operational
ThousandEyes' corporate website
Operational
ThousandEyes corporate website
Operational
Internet Outages Map
Operational
ThousandEyes for OpenTelemetry
Operational
Connected Devices (Formerly SamKnows)
Operational
AI Assistant
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
IP replacement in Bangalore, India (JIO) Jun 29, 2026 02:00-14:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 23, 2026 - 18:12 UTC
Jun 23, 2026 - 18:12 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 23, 2026 - 18:10 UTC
Jun 23, 2026 - 18:10 UTC
Scheduled -
The ThousandEyes Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
Start: 2026-06-29 02:00 UTC
End: 2026-06-29 14:00 UTC
The new IP address spaces are:
47.29.81.192/26
2405:203:984:bbd::/64
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jun 16, 2026 - 18:07 UTC
Start: 2026-06-29 02:00 UTC
End: 2026-06-29 14:00 UTC
The new IP address spaces are:
47.29.81.192/26
2405:203:984:bbd::/64
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jun 16, 2026 - 18:07 UTC
Hardware Maintenance in Bangalore, India Jun 29, 2026 02:00-14:00 UTC
Description: Data Center relocation
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-29 02:00:00 UTC
End time: 2026-06-29 14:00:00 UTC
Affected Cloud Agents:
Bangalore, India (Bharti Airtel)
Bangalore, India - IPv6 (Bharti Airtel)
Bangalore, India (Reliance)
Bangalore, India - IPv6 (Reliance)
Bangalore, India (Vodafone Idea)
Bangalore, India - IPv6 (Vodafone Idea)
Posted on Jun 25, 2026 - 10:46 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-29 02:00:00 UTC
End time: 2026-06-29 14:00:00 UTC
Affected Cloud Agents:
Bangalore, India (Bharti Airtel)
Bangalore, India - IPv6 (Bharti Airtel)
Bangalore, India (Reliance)
Bangalore, India - IPv6 (Reliance)
Bangalore, India (Vodafone Idea)
Bangalore, India - IPv6 (Vodafone Idea)
Posted on Jun 25, 2026 - 10:46 UTC
Emergency Network Maintenance in Washington, DC (Zayo) Jun 29, 2026 18:30-19:30 UTC
Description: Emergency Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-29 18:30:00 UTC
End time: 2026-06-29 19:30:00 UTC
Affected Cloud Agents:
Washington, DC (Zayo)
Washington, DC - IPv6 (Zayo)
Washington, DC
Washington, DC - IPv6
Washington, DC (Comcast)
Washington, DC - IPv6 (Comcast)
Posted on Jun 24, 2026 - 10:25 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-29 18:30:00 UTC
End time: 2026-06-29 19:30:00 UTC
Affected Cloud Agents:
Washington, DC (Zayo)
Washington, DC - IPv6 (Zayo)
Washington, DC
Washington, DC - IPv6
Washington, DC (Comcast)
Washington, DC - IPv6 (Comcast)
Posted on Jun 24, 2026 - 10:25 UTC
Network Maintenance in Antwerp, Belgium (Telenet Belgacom) Jun 29, 2026 22:00 - Jun 30, 2026 04:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-29 22:00:00 UTC
End time: 2026-06-30 04:00:00 UTC
Affected Cloud Agents:
- Antwerp, Belgium (Telenet Belgacom)
- Antwerp, Belgium - IPv6 (Telenet Belgacom)
Posted on Jun 25, 2026 - 12:29 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-29 22:00:00 UTC
End time: 2026-06-30 04:00:00 UTC
Affected Cloud Agents:
- Antwerp, Belgium (Telenet Belgacom)
- Antwerp, Belgium - IPv6 (Telenet Belgacom)
Posted on Jun 25, 2026 - 12:29 UTC
IP replacement in Hyderabad, India (JIO) Jun 30, 2026 03:00-14:00 UTC
Description:
The ThousandEyes team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
When: 2026-06-30 from 03:00 to 14:00 UTC
The new ip address spaces are:
47.29.65.192/26
2405:203:99a:a2b::/64
Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jun 15, 2026 - 17:57 UTC
The ThousandEyes team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
When: 2026-06-30 from 03:00 to 14:00 UTC
The new ip address spaces are:
47.29.65.192/26
2405:203:99a:a2b::/64
Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jun 15, 2026 - 17:57 UTC
Network Maintenance in Ashburn, VA (Charter) Jun 30, 2026 04:00-10:00 UTC
Network Maintenance
Start time: 2026-06-30 04:00 UTC
End time: 2026-06-30 10:00 UTC
Affected Cloud Agents:
Ashburn, VA (Charter)
Ashburn, VA - IPv6 (Charter)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jun 16, 2026 - 18:11 UTC
Start time: 2026-06-30 04:00 UTC
End time: 2026-06-30 10:00 UTC
Affected Cloud Agents:
Ashburn, VA (Charter)
Ashburn, VA - IPv6 (Charter)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jun 16, 2026 - 18:11 UTC
Capacity increase on Los Angeles, CA (AT&T) Jul 2, 2026 13:00-21:00 UTC
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
When: 2026-07-02 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
209.215.178.192/26
2001:1890:1b1a:be00::/56
Posted on Jun 19, 2026 - 11:49 UTC
When: 2026-07-02 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
209.215.178.192/26
2001:1890:1b1a:be00::/56
Posted on Jun 19, 2026 - 11:49 UTC
Capacity increase on Miami, FL Jul 6, 2026 13:00-21:00 UTC
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
When: 2026-07-06 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
142.147.83.0/25
2607:d500:d02:435::/118
Posted on Jun 25, 2026 - 10:36 UTC
When: 2026-07-06 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
142.147.83.0/25
2607:d500:d02:435::/118
Posted on Jun 25, 2026 - 10:36 UTC
Network Maintenance in Dallas, TX (Centurylink/Lumen) Jul 8, 2026 05:00-11:00 UTC
Description:
Network Maintenance
Start time: 2026-07-08 5:00:00 UTC
End time: 2026-07-08 11:00:00 UTC
Affected Cloud Agents:
Dallas, TX (CenturyLink)
Dallas, TX - IPv6 (CenturyLink)
Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jun 23, 2026 - 16:15 UTC
Network Maintenance
Start time: 2026-07-08 5:00:00 UTC
End time: 2026-07-08 11:00:00 UTC
Affected Cloud Agents:
Dallas, TX (CenturyLink)
Dallas, TX - IPv6 (CenturyLink)
Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jun 23, 2026 - 16:15 UTC
Decommission of the Cloud Agent Nanjing, China (Alibaba cn-nanjing) Jul 9, 2026 00:00 - Jul 10, 2026 00:00 UTC
Due to the Alibaba Cloud ceasing operations at Fuzhou, China, the Cloud Agents Operations Team will be decommissioning the Nanjing, China (Alibaba cn-nanjing) Cloud Agent from July 9th.
We advice customers to update their tests by removing this Agent before July 9th.
Posted on Jun 25, 2026 - 10:43 UTC
We advice customers to update their tests by removing this Agent before July 9th.
Posted on Jun 25, 2026 - 10:43 UTC
Decommission of the Cloud Agent Fuzhou, China (Alibaba cn-fuzhou) Jul 9, 2026 00:00 - Jul 10, 2026 00:00 UTC
Due to the Alibaba Cloud ceasing operations at Fuzhou, China, the Cloud Agents Operations Team will be decommissioning the Fuzhou, China (Alibaba cn-fuzhou) Cloud Agent from July 9th.
We advice customers to update their tests by removing this Agent before July 9th.
Posted on Jun 25, 2026 - 10:40 UTC
We advice customers to update their tests by removing this Agent before July 9th.
Posted on Jun 25, 2026 - 10:40 UTC