Service Degradation Affecting Logins in EU Region
Monitoring - Monitoring confirms the fix has been successful and users can login. We will continue to monitor.
Aug 21, 2026 - 09:00 UTC
Identified - A fix has been implemented and we are seeing signs of recovery. We are monitoring the results.
Aug 21, 2026 - 08:35 UTC
Investigating - Starting at 07:15 UTC, some users in the EU1 region are unable to login. API requests are unaffected.
We are investigating the issue
Aug 21, 2026 - 08:19 UTC
Network outage in Frankfurt, Germany (Webex Calling)
Investigating - Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
Frankfurt, Germany (Webex Calling)

Start time: Jun 23, 2026, 10:36 PM UTC
Aug 06, 2026 - 12:48 UTC
Network outage in Toronto & Vancouver, Canada (Webex Calling)
Identified - The issue has been identified.
Aug 07, 2026 - 09:33 UTC
Update - We are continuing to investigate this issue.
Jul 10, 2026 - 22:08 UTC
Investigating - Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: Jun 23, 2026, 10:36 PM UTC

Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)
Jun 24, 2026 - 23:21 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability Operational
90 days ago
99.97 % uptime
Today
API Availability Operational
90 days ago
99.96 % uptime
Today
Test data availability Operational
90 days ago
99.99 % uptime
Today
Reports and Dashboards Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links Operational
90 days ago
100.0 % uptime
Today
SAML/SSO Operational
90 days ago
99.97 % uptime
Today
Configuration and Management Operational
90 days ago
99.99 % uptime
Today
Embedded Widgets Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Event Detection Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent Views Operational
90 days ago
100.0 % uptime
Today
Outages Page Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing Operational
90 days ago
100.0 % uptime
Today
Notification dispatching Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations Operational
90 days ago
100.0 % uptime
Today
Email notifications Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
Cloud Insights Operational
90 days ago
100.0 % uptime
Today
Traffic Insights Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository Operational
90 days ago
100.0 % uptime
Today
Appliance downloads Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER Operational
Broadband Providers: AMER Operational
Mobile Providers: AMER Operational
Azure: AMER Operational
AWS: AMER Operational
Google Cloud: AMER Operational
Alibaba Cloud: AMER Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA Operational
Azure: EMEA Operational
AWS: EMEA Operational
Google Cloud: EMEA Operational
Alibaba Cloud: EMEA Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC Operational
Azure: APAC Operational
AWS: APAC Operational
Google Cloud: APAC Operational
Alibaba Cloud: APAC Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
100.0 % uptime
Today
AI Assistant Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for Government (FedRAMP) Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Routing Tests (BGP) Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: FedRAMP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance in Lima, Peru Aug 21, 2026 21:00 - Aug 22, 2026 00:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-21 21:00:00 UTC
End time: 2026-08-22 00:00:00 UTC

Affected Cloud Agents:

Lima, Peru

Lima, Peru - IPv6

Workaround: none
Posted on Aug 10, 2026 - 08:57 UTC

Network Maintenance in Chennai, India (Bharti Airtel) Aug 23, 2026 18:30 - Aug 24, 2026 00:30 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-23 18:30:00 UTC

End time: 2026-08-24 00:30:00 UTC

Affected Cloud Agents:

- Chennai, India (Bharti Airtel)

- Chennai, India - IPv6 (Bharti Airtel)
Posted on Aug 17, 2026 - 10:24 UTC

Network Maintenance in Phoenix, AZ Aug 25, 2026 03:00-05:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-25 03:00:00 UTC
End time: 2026-08-25 05:00:00 UTC
Affected Cloud Agents:

Phoenix, AZ

Phoenix, AZ - IPv6
Posted on Aug 12, 2026 - 07:19 UTC

Network Maintenance in Washington, DC (Zayo) Aug 25, 2026 13:00-19:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-25 13:00:00 UTC

End time: 2026-08-25 19:00:00 UTC

Affected Cloud Agents:

- Washington, DC (Zayo)

- Washington, DC - IPv6 (Zayo)
Posted on Aug 21, 2026 - 13:20 UTC

Network Maintenance in Warsaw, Poland Sep 2, 2026 00:00-04:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-09-02 00:00:00 UTC

End time: 2026-09-02 04:00:00 UTC

Affected Cloud Agents:

- Warsaw, Poland

- Warsaw, Poland - IPv6
Posted on Aug 18, 2026 - 10:14 UTC

Network Maintenance in Macao, Macao Sep 7, 2026 17:00-18:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-09-07 17:00:00 UTC

End time: 2026-09-07 18:00:00 UTC

Affected Cloud Agents:

- Macao, Macao

- Macao, Macao - IPv6
Posted on Aug 15, 2026 - 06:34 UTC

Aug 21, 2026

Unresolved incident: Service Degradation Affecting Logins in EU Region.

Aug 20, 2026

Hardware replacement in Strasbourg, France
Completed - The scheduled maintenance has been completed.
Aug 20, 18:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 08:01 UTC
Scheduled - Description:

The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agents. The current IP address space won't be used after the maintenance.


Start time: 2026-08-20 08:00:00 UTC
End time: 2026-08-20 18:00:00 UTC


Affected Cloud Agents:

Strasbourg, France
Strasbourg, France - IPv6

The new IP address space is:

5.252.58.128/26
2a02:06f0:0701:0000::/64



Impact:
No impact is expected


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Aug 5, 21:54 UTC
Hardware addition in Mumbai, India (Vodafone Idea)
Completed - The scheduled maintenance has been completed.
Aug 20, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 5, 21:58 UTC
Scheduled - Description:

The Cloud Agents Operations Team will perform maintenance to add more agents for increased capacity. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.


Start time: 2026-08-20 08:00:00 UTC
End time: 2026-08-20 18:00:00 UTC


Affected Cloud Agents:

Mumbai, India (Vodafone Idea)
Mumbai, India - IPv6 (Vodafone Idea)

The new IP address space is:

123.63.121.160/27
123.63.18.96/27
2400:5200:1880:0060:0000:0000:0000:0000/120



Impact:
No impact is expected


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Aug 5, 19:23 UTC
Emergency SSO SAML Certificate Rotation Rescheduled
Completed - The scheduled maintenance has been completed.
Aug 20, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 16:00 UTC
Scheduled - Description:

The SAML certificate rotation was not completed during the previously announced maintenance windows due to issues encountered during final validation

Those issues have been resolved, and testing has been completed successfully. The ThousandEyes Account Management team will promote the renewed SAML certificate to primary and restart the web application services during the revised maintenance window below:

Start time: 2026-08-20 16:00:00 UTC
End time: 2026-08-20 18:00:00 UTC

Affected regions:

This maintenance will impact all regions.

Impact:

Users may observe the following behavior for up to 30 minutes during this maintenance window:

* Contact Support and Chat with Support may fail or be unavailable for a brief period while the certificate update is synchronized.

* The ThousandEyes web application may be briefly unavailable while services restart

Workaround:

None

ThousandEyes support is available to be of assistance 24 hours a day. Please send an email to support@thousandeyes.com if you have any questions.
Aug 20, 03:35 UTC
Delays in Network & App Synthetics Alerts
Resolved - This issue has been resolved. All services have returned to normal operation and are performing as expected.
Aug 20, 11:46 UTC
Monitoring - The issue is successfully mitigated. All services have returned to normal operation and are performing as expected.
We will continue to monitor the systems closely to ensure ongoing stability.
Aug 20, 11:08 UTC
Identified - We have identified the issue and implemented mitigation steps. We expect the system to return to normal within the next hour and are continuing to monitor recovery.
Aug 20, 08:20 UTC
Investigating - Starting at 8/20/26 at 3:15 AM UTC, users may have seen some delays in triggering Network & App Synthetics alerts or clearing existing Network & App Synthetics alerts.

We are currently investigating this issue
Aug 20, 07:28 UTC

Aug 19, 2026

Emergency SSO SAML Cert Rotation (2026)
Postmortem - Read details
Aug 20, 03:34 UTC
Completed - The scheduled maintenance has been completed.
Aug 19, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 17:00 UTC
Scheduled - Description:

As announced previously, the ThousandEyes Account Management team will promote a renewed SAML certificate to primary and restart webapps application services

Start time: 2026-08-19 17:00:00 UTC
End time: 2026-08-20 16:00:00 UTC

Affected regions:

This maintenance will impact all regions.

Impact:

Users may observe the following behavior for up to 30 minutes during this maintenance window:

* Contact Support and Chat with Support may fail or be unavailable for a brief period while the certificate update is synchronized.

* The ThousandEyes web application may be briefly unavailable while services restart

Workaround:

None

ThousandEyes support is available to be of assistance 24 hours a day. Please send an email to support@thousandeyes.com if you have any questions.
Aug 18, 18:44 UTC
Scheduled Maintenance Window for Web Application
Completed - The scheduled maintenance has been completed.
Aug 19, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 17, 20:55 UTC
Scheduled - Description:

ThousandEyes will perform planned maintenance to improve the reliability of our web application.

Start time: 2026-08-18 21:00:00 UTC
End time: 2026-08-19 00:00:00 UTC


Impact:
No customer impact or downtime is expected. In the unlikely event of an issue, some users may experience temporary difficulty accessing the web application. Our team will monitor service throughout the maintenance and rollback the work immediately if any degradation is detected.


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Aug 17, 20:52 UTC

Aug 18, 2026

Network Maintenance in Washington, DC (Comcast)
Completed - The scheduled maintenance has been completed.
Aug 18, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 04:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-18 04:00:00 UTC

End time: 2026-08-18 10:00:00 UTC

Affected Cloud Agents:

- Washington, DC (Comcast)

- Washington, DC - IPv6 (Comcast)
Aug 3, 08:27 UTC

Aug 17, 2026

SSO SAML Cert Rotation (2026)
Completed - The scheduled maintenance has been completed.
Aug 17, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 16:07 UTC
Scheduled - Description:

The ThousandEyes Account Management team will promote a renewed SAML certificate to primary and restart webapps application services.

Start time: 2026-08-17 17:00:00 UTC
End time: 2026-08-17 17:30:00 UTC

Affected regions:

This maintenance will impact all regions.

Impact:

Users may observe the following behavior for up to 30 minutes during this maintenance window:

* Contact Support and Chat with Support may fail or be unavailable for a brief period while the certificate update is synchronized.

* The ThousandEyes web application may be briefly unavailable while services restart

Workaround:

None

ThousandEyes support is available to be of assistance 24 hours a day. Please send an email to support@thousandeyes.com if you have any questions.
Aug 12, 15:59 UTC
Network Maintenance in Eindhoven, Netherlands (Ziggo)
Completed - The scheduled maintenance has been completed.
Aug 17, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 01:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-17 01:00:00 UTC
End time: 2026-08-17 06:00:00 UTC

Affected Cloud Agents:

Eindhoven, Netherlands (Ziggo)

Eindhoven, Netherlands - IPv6 (Ziggo)

Workaround: none
Aug 10, 08:55 UTC

Aug 16, 2026

No incidents reported.

Aug 15, 2026

Emergency Network Maintenance in Washington, DC (Zayo)
Completed - The scheduled maintenance has been completed.
Aug 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 04:00 UTC
Scheduled - Description: Emergency Network Maintenance

Start time: 2026-08-15 04:00:00 UTC

End time: 2026-08-15 08:00:00 UTC

Affected Cloud Agents:
Washington, DC (Zayo)
Washington, DC - IPv6 (Zayo)

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Aug 11, 10:49 UTC

Aug 14, 2026

Network Maintenance in Singapore Singtel IPv4 and IPv6
Completed - The scheduled maintenance has been completed.
Aug 14, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 17:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-14 17:00:00 UTC

End time: 2026-08-14 21:00:00 UTC

Affected Cloud Agents:

- Singapore (Singtel)
    - Singapore - IPv6 (Singtel)
Jul 17, 06:23 UTC
Emergency Network Maintenance in Bogotá, Colombia
Completed - The scheduled maintenance has been completed.
Aug 14, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:00 UTC
Scheduled - Description: Emergency Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-14 03:00:00 UTC
End time: 2026-08-14 14:00:00 UTC
Affected Cloud Agents:

Bogotá, Colombia

Bogotá, Colombia - IPv6
Aug 13, 09:05 UTC
Network Maintenance in Dublin, Ireland
Completed - The scheduled maintenance has been completed.
Aug 14, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 22:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-13 22:00:00 UTC

End time: 2026-08-14 02:00:00 UTC

Affected Cloud Agents:

- Dublin, Ireland

- Dublin, Ireland - IPv6
Jul 27, 10:15 UTC
Emergency Network Maintenance in Brasilia, Brazil (Claro)
Completed - The scheduled maintenance has been completed.
Aug 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 18:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-13 18:00:00 UTC

End time: 2026-08-14 00:00:00 UTC

Affected Cloud Agents:

- Brasilia, Brazil (Claro)

- Brasilia, Brazil - IPv6 (Claro)
Aug 13, 09:02 UTC

Aug 13, 2026

Network Maintenance in Helsinki, Finland
Completed - The scheduled maintenance has been completed.
Aug 13, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 27, 10:42 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-12 22:00:00 UTC
End time: 2026-08-13 02:00:00 UTC

Affected Cloud Agents:
Helsinki, Finland
Helsinki, Finland - IPv6
Jul 27, 10:35 UTC

Aug 12, 2026

Emergency Network Maintenance in Zurich, Switzerland
Completed - The scheduled maintenance has been completed.
Aug 12, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 13:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-12 13:00:00 UTC
End time: 2026-08-12 14:00:00 UTC
Affected Cloud Agents:

Zurich, Switzerland

Zurich, Switzerland - IPv6
Aug 12, 10:21 UTC
Service Degradation Affecting Logins in US Regions
Resolved - The incident has been resolved
Aug 12, 11:58 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 7, 14:40 UTC
Identified - Summary:
We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it.

Impact:
Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions.

Status:
Our engineering team is working to resolve this issue. We will provide further updates as they become available.

ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.
Aug 7, 14:13 UTC
Maintenance in all Webex locations
Completed - The scheduled maintenance has been completed.
Aug 12, 01:00 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 11, 20:54 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 11, 20:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 16:01 UTC
Scheduled - Description:

The ThousandEyes team will perform a maintenance window in all Cloud Agents Webex locations


Start time: 2026-08-11 15:00:00 UTC
End time: 2026-08-12 00:00:00 UTC


Affected Cloud Agents:

All Webex locations

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Aug 11, 15:55 UTC

Aug 11, 2026

Maintenance for AliCloud Cloud agents
Completed - The scheduled maintenance has been completed.
Aug 11, 23:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 21:11 UTC
Scheduled - Alicloud Cloud agents are being updated.

Start time: 2026-08-11 15:00 UTC

End time: 2026-08-11 23:00 UTC

Affected Cloud Agents:

  • All Alicloud locations


    • Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

    Workaround: None

    ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
    Aug 11, 21:10 UTC
    Maintenance for AWS Cloud agents.
    Completed - The scheduled maintenance has been completed.
    Aug 11, 23:10 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 11, 21:10 UTC
    Scheduled - AWS Cloud agents are being updated.

    Start time: 2026-08-11 15:00 UTC

    End time: 2026-08-11 23:00 UTC

    Affected Cloud Agents:

  • All AWS locations


    • Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

    Workaround: None

    ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
    Aug 11, 21:07 UTC
    Maintenance for AWS Cloud agents.
    Completed - The scheduled maintenance has been completed.
    Aug 11, 20:01 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 11, 16:00 UTC
    Scheduled - AWS Cloud agents are being updated.

    Start time: 2026-08-11 15:00 UTC

    End time: 2026-08-11 20:00 UTC

    Affected Cloud Agents:

  • All AWS locations


    • Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

    Workaround: None

    ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
    Aug 11, 15:50 UTC
    Maintenance for AliCloud Cloud agents
    Completed - The scheduled maintenance has been completed.
    Aug 11, 20:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 11, 16:00 UTC
    Scheduled - Alicloud Cloud agents are being updated.

    Start time: 2026-08-11 15:00 UTC

    End time: 2026-08-11 20:00 UTC

    Affected Cloud Agents:

  • All Alicloud locations


    • Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

    Workaround: None

    ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
    Aug 11, 15:58 UTC
    Hardware Maintenance in Brasilia, Brazil
    Completed - The scheduled maintenance has been completed.
    Aug 11, 09:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 11, 03:00 UTC
    Scheduled - Description: Hardware Maintenance

    Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

    Start time: 2026-08-11 03:00:00 UTC

    End time: 2026-08-11 09:00:00 UTC

    Affected Cloud Agents:

    - Brasilia, Brazil

    - Brasilia, Brazil - IPv6
    Aug 3, 08:30 UTC
    Emergency Network Maintenance in Washington, DC (Zayo)
    Completed - The scheduled maintenance has been completed.
    Aug 11, 08:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 11, 04:00 UTC
    Scheduled - Description: Emergency Network Maintenance

    Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

    Start time: 2026-08-11 04:00:00 UTC
    End time: 2026-08-11 08:00:00 UTC

    Affected Cloud Agents:
    Washington, DC (Zayo)
    Washington, DC - IPv6 (Zayo)
    Aug 5, 11:06 UTC

    Aug 10, 2026

    Network Maintenance in Ashburn, VA (Charter)
    Completed - The scheduled maintenance has been completed.
    Aug 10, 10:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 10, 04:00 UTC
    Scheduled - Description: Network Maintenance

    Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

    Start time: 2026-08-10 04:00:00 UTC

    End time: 2026-08-10 10:00:00 UTC

    Affected Cloud Agents:

    - Ashburn, VA (Charter)

    - Ashburn, VA - IPv6 (Charter)
    Jul 22, 09:54 UTC

    Aug 9, 2026

    Service degradation affecting Endpoint scheduled tests
    Resolved - The incident has been resolved
    Aug 9, 06:35 UTC
    Investigating - We are currently investigating this issue to determine if users are experiencing delays with Endpoint scheduled tests. We will update this announcement if a service degradation is identified.
    Aug 9, 06:01 UTC

    Aug 8, 2026

    Service Degradation Affecting Test Views Load Times
    Resolved - This incident has been resolved
    Aug 8, 14:28 UTC
    Monitoring - A fix has been implemented and we are monitoring the results.
    Jul 27, 22:39 UTC
    Identified - Our engineering team has identified the cause of the issue and is planning to release a fix as soon as possible.

    ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.
    Jul 27, 15:53 UTC
    Investigating - Customers may experience delays loading Multi-Test Views data for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.
    Jul 24, 16:55 UTC

    Aug 7, 2026

    Emergency Maintenance in Bangalore, India
    Completed - The scheduled maintenance has been completed.
    Aug 7, 14:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 7, 09:30 UTC
    Scheduled - Affected Cloud Agents:

    Bangalore, India (Bharti Airtel)
    Bangalore, India - IPv6 (Bharti Airtel)
    Bangalore, India (JIO)
    Bangalore, India - IPv6 (JIO)
    Bangalore, India (Reliance)
    Bangalore, India - IPv6 (Reliance)
    Bangalore, India (Vodafone Idea)
    Bangalore, India - IPv6 (Vodafone Idea)

    Start time: 2026-08-07 06:00 UTC
    End time: 2026-08-07 14:00 UTC

    Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

    Description: The provider is addressing packet loss and latency issues
    Aug 7, 09:18 UTC
    Emergency Network Maintenance in Baton Rouge, LA
    Completed - The scheduled maintenance has been completed.
    Aug 7, 09:00 UTC
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Aug 7, 03:00 UTC
    Scheduled - Description: Emergency Network Maintenance

    Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

    Start time: 2026-08-07 03:00:00 UTC

    End time: 2026-08-07 09:00:00 UTC

    Affected Cloud Agents:

    - Baton Rouge, LA

    - Baton Rouge, LA - IPv6
    Aug 4, 08:50 UTC
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