ThousandEyes Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Agent Configuration and Data Collection Operational

90 days ago

100.0 % uptime

Today

Cloud and Enterprise Agents: Registration controller Operational

90 days ago

100.0 % uptime

Today

Cloud and Enterprise Agents: Test assignment and configuration controller Operational

90 days ago

100.0 % uptime

Today

Cloud and Enterprise Agents: Data ingress Operational

90 days ago

100.0 % uptime

Today

Endpoint Agents: Test assignment and configuration controller Operational

90 days ago

100.0 % uptime

Today

Endpoint Agents: Data submission collector Operational

90 days ago

100.0 % uptime

Today

ThousandEyes Platform and API Operational

90 days ago

100.0 % uptime

Today

Platform Availability Operational

90 days ago

100.0 % uptime

Today

API Availability Operational

90 days ago

100.0 % uptime

Today

Test data availability Operational

90 days ago

100.0 % uptime

Today

Reports and Dashboards Operational

90 days ago

100.0 % uptime

Today

Snapshots and Share Links Operational

90 days ago

100.0 % uptime

Today

SAML/SSO Operational

90 days ago

100.0 % uptime

Today

Configuration and Management Operational

90 days ago

100.0 % uptime

Today

Embedded Widgets Operational

90 days ago

100.0 % uptime

Today

Customer Success Chat Operational

90 days ago

100.0 % uptime

Today

Alerts and Notifications Operational

90 days ago

100.0 % uptime

Today

Alert processing Operational

90 days ago

100.0 % uptime

Today

Notification dispatching Operational

90 days ago

100.0 % uptime

Today

Webhook and Integrations Operational

90 days ago

100.0 % uptime

Today

Email notifications Operational

90 days ago

100.0 % uptime

Today

Internet Insights collection and processing Operational

90 days ago

100.0 % uptime

Today

BGP Operational

90 days ago

100.0 % uptime

Today

Public BGP collection and processing Operational

90 days ago

100.0 % uptime

Today

Private BGP Collection & Processing Operational

90 days ago

100.0 % uptime

Today

Agent Repositories and Downloads Operational

90 days ago

100.0 % uptime

Today

Ubuntu repository Operational

90 days ago

100.0 % uptime

Today

RHEL / CentOS repository Operational

90 days ago

100.0 % uptime

Today

Appliance downloads Operational

90 days ago

100.0 % uptime

Today

Custom Appliance Downloads Operational

90 days ago

100.0 % uptime

Today

Endpoint Agent downloads Operational

90 days ago

100.0 % uptime

Today

Cloud Agents: Americas Operational

Data Centers: AMER Operational

Broadband Providers: AMER Operational

Mobile Providers: AMER Operational

Azure: AMER Operational

AWS: AMER Operational

Google Cloud: AMER Operational

Alibaba Cloud: AMER Operational

Cloud Agents: Europe, Middle East and Africa Operational

Data Centers: EMEA Operational

Azure: EMEA Operational

AWS: EMEA Operational

Google Cloud: EMEA Operational

Alibaba Cloud: EMEA Operational

Cloud Agents: Asia Pacific Operational

Data Centers: APAC Operational

Azure: APAC Operational

AWS: APAC Operational

Google Cloud: APAC Operational

Alibaba Cloud: APAC Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 3, 2021

No incidents reported today.

Dec 2, 2021

Scheduled Maintenance of Endpoint Agent Services

Completed - The scheduled maintenance has been completed.
Dec 2, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 09:01 UTC

Scheduled - The ThousandEyes operations team will be performing scheduled maintenance on Endpoint Agent platform services.

Impact:

We do not anticipate any service disruption, however during this time there is a risk of disruption or delay to the following services as they relate to Endpoint Agent:
* Submission of Endpoint Agent test data
* Endpoint Agent test data availability in test views, reports and dashboards and API.
* Endpoint Agent alerts and alert notifications.

No impact is anticipated for any tests or alerts from Enterprise and Cloud Agents.
Nov 26, 04:42 UTC

Dec 1, 2021

Possible platform service degradation

Resolved - This incident has been resolved.
Dec 1, 21:17 UTC

Monitoring - ThousandEyes platform experienced a degradation of service during 2021-12-1 19:53 - 20:00 UTC

Impact:
- Users may have been unable to login to the platform
- Already logged in users may have encountered errors during this time.
- Requests to our API endpoints may have resulted in errors during this time.
- Delays in dispatch of alerts may have been encountered.

No further impact is currently being observed. Operations team are currently monitoring.
Dec 1, 20:26 UTC

Investigating - Our operations team is currently investigating possible impact to some of our platform services
Dec 1, 20:21 UTC

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

Hardware replacement in Multiple locations

Completed - The scheduled maintenance has been completed.
Nov 22, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:00 UTC

Scheduled - Description

Locations:

- Wan Chai, Hong Kong

- Portland, OR

AgentOps will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2021-11-22 from 8:00 to 18:00 UTC

Impact: No impact is expected

The new IP address space for Wan Chai, Hong Kong is:

- 172.81.120.192/26

- 2602:FFE4:1:F::/104

The new IP address space for Portland, OR is:

- 162.218.67.64/26

- 2604:B480:FFF6::/104

Workaround
None
Nov 12, 19:42 UTC

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

Delay in Sending email for scheduled snapshots

Resolved - This incident has been resolved.
Nov 19, 09:13 UTC

Update - We are continuing to work on a fix for this issue.
Nov 19, 09:05 UTC

Identified - Summary
There is delay in sending email reports for scheduled snapshots between 06:36 UTC to 09:02 UTC.

Impact
Sending email for scheduled snapshots is delayed. As a result, receiving of emails for scheduled snapshots data are also delayed. No data were lost.

Status
The issue has been identified and are currently working to implement a fix.
Nov 19, 09:01 UTC

Related