Update - Alerting Services for BGP in the EU region have remained stable since July 18, 2025, at 04:45 UTC. We are continuing to closely monitor the services to ensure ongoing stability.
Jul 18, 2025 - 21:10 UTC
Jul 18, 2025 - 21:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 2025 - 05:15 UTC
Jul 18, 2025 - 05:15 UTC
Investigating - Starting at 22:40 UTC on July 17th, we began observing delays affecting the Alerting Services for BPG in the EU region.
Impact:
Customers may experience delays in the triggering or clearing of BGP alerts.
Status:
Our engineering team is actively working to restore full functionality. We will provide updates as more information becomes available.
Jul 18, 2025 - 02:26 UTC
Impact:
Customers may experience delays in the triggering or clearing of BGP alerts.
Status:
Our engineering team is actively working to restore full functionality. We will provide updates as more information becomes available.
Jul 18, 2025 - 02:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 2025 - 05:46 UTC
Jul 17, 2025 - 05:46 UTC
Investigating - Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application.
ThousandEyes Engineering teams are investigating the issue.
Please send an email to our Support team at support@thousandeyes.com to open a new case.
Jul 17, 2025 - 04:01 UTC
ThousandEyes Engineering teams are investigating the issue.
Please send an email to our Support team at support@thousandeyes.com to open a new case.
Jul 17, 2025 - 04:01 UTC
Agent Configuration and Data Collection
Operational
Cloud and Enterprise Agents: Registration controller
?
Operational
Cloud and Enterprise Agents: Test assignment and configuration controller
?
Operational
Cloud and Enterprise Agents: Data ingress
?
Operational
Endpoint Agents: Test assignment and configuration controller
?
Operational
Endpoint Agents: Data submission collector
?
Operational
Connected Devices Agent Registration
Operational
Connected Devices Test Assignment
Operational
ThousandEyes Platform and API
Operational
Platform Availability
?
Operational
API Availability
?
Operational
Test data availability
?
Operational
Reports and Dashboards
?
Operational
Snapshots and Share Links
?
Operational
SAML/SSO
?
Operational
Configuration and Management
?
Operational
Embedded Widgets
?
Operational
Customer Success Chat
?
Operational
Devices
Operational
Usage and Billing
Operational
Alerts and Notifications
Operational
Alert processing
?
Operational
Notification dispatching
?
Operational
Webhook and Integrations
?
Operational
Email notifications
?
Operational
Internet Insights collection and processing
Operational
BGP
Operational
Public BGP collection and processing
?
Operational
Private BGP Collection & Processing
?
Operational
Agent Repositories and Downloads
Operational
Ubuntu repository
?
Operational
RHEL / CentOS repository
?
Operational
Appliance downloads
?
Operational
Custom Appliance Downloads
?
Operational
Endpoint Agent downloads
?
Operational
Cloud Agents: Americas
Operational
Data Centers: AMER
?
Operational
Broadband Providers: AMER
?
Operational
Mobile Providers: AMER
?
Operational
Azure: AMER
?
Operational
AWS: AMER
?
Operational
Google Cloud: AMER
?
Operational
Alibaba Cloud: AMER
?
Operational
Cloud Agents: Europe, Middle East and Africa
Operational
Data Centers: EMEA
?
Operational
Azure: EMEA
?
Operational
AWS: EMEA
?
Operational
Google Cloud: EMEA
?
Operational
Alibaba Cloud: EMEA
?
Operational
Cloud Agents: Asia Pacific
Operational
Data Centers: APAC
?
Operational
Azure: APAC
?
Operational
AWS: APAC
?
Operational
Google Cloud: APAC
?
Operational
Alibaba Cloud: APAC
?
Operational
ThousandEyes' corporate website
Operational
ThousandEyes corporate website
?
Operational
Internet Outages Map
?
Operational
ThousandEyes for OpenTelemetry
Operational
Connected Devices (Formerly SamKnows)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
US1 (sfo2), US2 (cmh1), EU1 (fra1) Regions: Public BGP Collectors maintenance Jul 21, 2025 10:00-14:00 UTC
ThousandEyes Engineering team will perform maintenance listed BGP Collectors which will be upgraded between 10:00 and 14:00 UTC on July 21st, 2025.
bgp-mrt-rc5-b.prd.sfo2.1keyes.net (13.56.203.140)
bgp-mrt-rc5-b.prd.fra1.1keyes.net (3.126.164.47)
bgp-rt-rc-9.prd.cmh1.thousandeyes.com (3.131.230.107)
bgp-rt-rc9-b.prd.sfo2.1keyes.net (13.57.68.195)
bgp-rt-rc10-c.prd.sfo2.1keyes.net (54.153.71.39)
bgp-rt-rc9-c.prd.fra1.1keyes.net (18.194.31.42)
bgp-rt-rc10-a.prd.fra1.1keyes.net (3.68.249.209)
Anticipated Impact
During the maintenance window, our Engineering team will upgrade the BGP Collector instances to improve reliability and feature set. We anticipate 4 hours of BGP data disruption while instances are upgraded and validated.
This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the process.
This maintenance only impacts data collected from public BGP Monitors using the BGP collectors listed in this announcement.
Posted on Jul 18, 2025 - 08:42 UTC
bgp-mrt-rc5-b.prd.sfo2.1keyes.net (13.56.203.140)
bgp-mrt-rc5-b.prd.fra1.1keyes.net (3.126.164.47)
bgp-rt-rc-9.prd.cmh1.thousandeyes.com (3.131.230.107)
bgp-rt-rc9-b.prd.sfo2.1keyes.net (13.57.68.195)
bgp-rt-rc10-c.prd.sfo2.1keyes.net (54.153.71.39)
bgp-rt-rc9-c.prd.fra1.1keyes.net (18.194.31.42)
bgp-rt-rc10-a.prd.fra1.1keyes.net (3.68.249.209)
Anticipated Impact
During the maintenance window, our Engineering team will upgrade the BGP Collector instances to improve reliability and feature set. We anticipate 4 hours of BGP data disruption while instances are upgraded and validated.
This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the process.
This maintenance only impacts data collected from public BGP Monitors using the BGP collectors listed in this announcement.
Posted on Jul 18, 2025 - 08:42 UTC
Maintenance in Singapore - 2 Jul 21, 2025 10:00-20:00 UTC
Description: Adding new servers to the location.
Affected Cloud Agent:
Singapore - 2
Singapore - 2 - IPv6
Subnets in use from then on:
199.182.236.224/27
128.1.246.128/27
2602:ffe4:401:18::/64
Start time: 2025-07-21 10:00 UTC
End time: 2025-07-21 20:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jul 04, 2025 - 19:17 UTC
Affected Cloud Agent:
Singapore - 2
Singapore - 2 - IPv6
Subnets in use from then on:
199.182.236.224/27
128.1.246.128/27
2602:ffe4:401:18::/64
Start time: 2025-07-21 10:00 UTC
End time: 2025-07-21 20:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jul 04, 2025 - 19:17 UTC
Maintenance in Ashburn, VA (AT&T) Jul 21, 2025 10:00-20:00 UTC
Description: Adding new servers to the location.
Affected Cloud Agent:
- Ashburn, VA (AT&T)
- Ashburn, VA - IPv6 (AT&T)
Subnets in use from then on:
12.13.209.64/26
2001:1890:1820:8F00::/56
Start time: 2025-07-21 10:00 UTC
End time: 2025-07-21 20:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jul 04, 2025 - 19:08 UTC
Affected Cloud Agent:
- Ashburn, VA (AT&T)
- Ashburn, VA - IPv6 (AT&T)
Subnets in use from then on:
12.13.209.64/26
2001:1890:1820:8F00::/56
Start time: 2025-07-21 10:00 UTC
End time: 2025-07-21 20:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jul 04, 2025 - 19:08 UTC
Maintenance in Hong Kong (HKT) Jul 21, 2025 10:00-20:00 UTC
Description: Adding new servers to the location.
Affected Cloud Agent:
- Hong Kong (HKT)
- Hong Kong - IPv6 (HKT)
Subnets in use from then on:
210.177.231.128/26
2400:C800:106:10::/60
Start time: 2025-07-21 10:00 UTC
End time: 2025-07-21 20:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jul 04, 2025 - 19:12 UTC
Affected Cloud Agent:
- Hong Kong (HKT)
- Hong Kong - IPv6 (HKT)
Subnets in use from then on:
210.177.231.128/26
2400:C800:106:10::/60
Start time: 2025-07-21 10:00 UTC
End time: 2025-07-21 20:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jul 04, 2025 - 19:12 UTC
Network Maintenance in Antwerp, Belgium (Telenet Belgacom) Jul 22, 2025 22:00 - Jul 23, 2025 05:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-07-22 22:00:00 UTC
End time: 2025-07-23 05:00:00 UTC
Affected Cloud Agents:
Antwerp, Belgium (Telenet Belgacom)
Antwerp, Belgium - IPv6 (Telenet Belgacom)
Workaround: none
Posted on Jul 09, 2025 - 12:21 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-07-22 22:00:00 UTC
End time: 2025-07-23 05:00:00 UTC
Affected Cloud Agents:
Antwerp, Belgium (Telenet Belgacom)
Antwerp, Belgium - IPv6 (Telenet Belgacom)
Workaround: none
Posted on Jul 09, 2025 - 12:21 UTC
US1 (sfo2), US2 (cmh1), EU1 (fra1) Regions: Public BGP Collectors maintenance Jul 23, 2025 10:00-15:00 UTC
ThousandEyes Engineering team will perform maintenance on the following US1 (sfo2), US2 (cmh1), EU1 (fra1) Region’s public BGP Collectors between 10:00 and 15:00 UTC on Wednesday 2025-07-23:
bgp-mrt-rc4-a.prd.cmh1.1keyes.net (3.13.73.126)
bgp-mrt-rc4-a.prd.fra1.1keyes.net (3.79.214.143)
bgp-mrt-rc4-c.prd.sfo2.1keyes.net(54.219.187.240)
bgp-rt-rc8-b.prd.cmh1.1keyes.net (3.133.33.36)
bgp-rt-rc7-a.prd.cmh1.1keyes.net (18.189.179.147)
bgp-rt-rc8-b.prd.fra1.1keyes.net (52.29.91.118)
bgp-rt-rc7-a.prd.fra1.1keyes.net (3.78.34.117)
bgp-rt-rc7-b.prd.sfo2.1keyes.net (18.144.123.220)
bgp-rt-rc8-c.prd.sfo2.1keyes.net (52.8.118.19)
Anticipated Impact
During the maintenance window, our Engineering team will upgrade the BGP Collector instances to improve reliability and feature set. We anticipate 4 hours of BGP data disruption while instances are upgraded and validated.
This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the process.
This maintenance only impacts data collected from public BGP Monitors using the BGP collectors listed in this announcement.
Posted on Jul 18, 2025 - 10:47 UTC
bgp-mrt-rc4-a.prd.cmh1.1keyes.net (3.13.73.126)
bgp-mrt-rc4-a.prd.fra1.1keyes.net (3.79.214.143)
bgp-mrt-rc4-c.prd.sfo2.1keyes.net(54.219.187.240)
bgp-rt-rc8-b.prd.cmh1.1keyes.net (3.133.33.36)
bgp-rt-rc7-a.prd.cmh1.1keyes.net (18.189.179.147)
bgp-rt-rc8-b.prd.fra1.1keyes.net (52.29.91.118)
bgp-rt-rc7-a.prd.fra1.1keyes.net (3.78.34.117)
bgp-rt-rc7-b.prd.sfo2.1keyes.net (18.144.123.220)
bgp-rt-rc8-c.prd.sfo2.1keyes.net (52.8.118.19)
Anticipated Impact
During the maintenance window, our Engineering team will upgrade the BGP Collector instances to improve reliability and feature set. We anticipate 4 hours of BGP data disruption while instances are upgraded and validated.
This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the process.
This maintenance only impacts data collected from public BGP Monitors using the BGP collectors listed in this announcement.
Posted on Jul 18, 2025 - 10:47 UTC
IP replacement in Lisbon, Portugal Jul 28, 2025 13:00-18:00 UTC
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
When: 2025-07-28 from 13:00 to 18:00 UTC
Impact: No impact is expected
The new IPv4 address space is:
176.111.108.0/25
The IPv6 address space will be the same:
2a00:1650:0:1001::/64
Posted on Jul 10, 2025 - 10:17 UTC
When: 2025-07-28 from 13:00 to 18:00 UTC
Impact: No impact is expected
The new IPv4 address space is:
176.111.108.0/25
The IPv6 address space will be the same:
2a00:1650:0:1001::/64
Posted on Jul 10, 2025 - 10:17 UTC
Maintenance in Baton Rouge, LA Jul 30, 2025 10:00-20:00 UTC
Description: Adding capacity and migrating subnets
Start time: 2025-07-30 10:00 UTC
End time: 2025-07-30 20:00 UTC
Affected Cloud Agents:
Baton Rouge, LA
Baton Rouge, LA - IPv6
The new IPv4 address space is:
89.33.14.0/24
The IPv6 address space will be the same:
2604:d800:e:2356::/64
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jul 15, 2025 - 15:58 UTC
Start time: 2025-07-30 10:00 UTC
End time: 2025-07-30 20:00 UTC
Affected Cloud Agents:
Baton Rouge, LA
Baton Rouge, LA - IPv6
The new IPv4 address space is:
89.33.14.0/24
The IPv6 address space will be the same:
2604:d800:e:2356::/64
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jul 15, 2025 - 15:58 UTC
Network Maintenance in Chicago, IL (CenturyLink) Aug 1, 2025 05:00-11:00 UTC
Description: Network Maintenance
Start time: 2025-08-01 05:00:00 UTC
End time: 2025-08-01 11:00:00 UTC
Affected Cloud Agents:
Chicago, IL (CenturyLink)
Chicago, IL - IPv6 (CenturyLink)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jul 14, 2025 - 16:12 UTC
Start time: 2025-08-01 05:00:00 UTC
End time: 2025-08-01 11:00:00 UTC
Affected Cloud Agents:
Chicago, IL (CenturyLink)
Chicago, IL - IPv6 (CenturyLink)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jul 14, 2025 - 16:12 UTC
Network Maintenance in Amsterdam, Netherlands (Lumen) Aug 5, 2025 22:00 - Aug 6, 2025 06:00 UTC
Description: Network Maintenance
Start time:2025-08-05 22:00:00 UTC
End time: 2025-08-06 06:00:00 UTC
Affected Cloud Agents:
Amsterdam, Netherlands (Lumen)
Amsterdam, Netherlands - IPV6 (Lumen)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jul 14, 2025 - 16:21 UTC
Start time:2025-08-05 22:00:00 UTC
End time: 2025-08-06 06:00:00 UTC
Affected Cloud Agents:
Amsterdam, Netherlands (Lumen)
Amsterdam, Netherlands - IPV6 (Lumen)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jul 14, 2025 - 16:21 UTC