Service Under Maintenance
Agent Configuration and Data Collection Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability ? Operational
90 days ago
99.99 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Affected Cloud Agent: Singapore (Singtel) & Singapore - IPv6 (Singtel)

Start time: 2023-02-10 16:00 UTC

End time: 2023-02-10 22:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit at Singapore (Singtel)

Posted on Jan 31, 2023 - 10:35 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 27, 2023 - 16:12 UTC
Scheduled - The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2023-02-15 from 13:00 to 21:00 UTC

Impact: No impact is expected

The new IP address space is:

209.215.146.192/26
2001:1890:1B42:E900::/104

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Feb 15, 2023 - 13:00 UTC
Update - Per the responsible Team's update, this maintenance has been moved on 16 Feb 2023.
Feb 02, 2023 - 10:17 UTC
Update - Per the responsible Team's update, this maintenance has been moved on 2 Feb 2023.
Feb 01, 2023 - 07:34 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 2023 - 07:13 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 2023 - 07:12 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 16, 2023 - 15:09 UTC
Scheduled - Summary

The ThousandEyes Endpoint team will perform maintenance on the endpoint agent label services in the US region between 11:00 and 11:40 UTC on 2023-02-01 .

Anticipated Impact
Endpoint agent label services may be impacted for up to 40 minutes during this maintenance window. Users in the US region will observe the following behavior while services are impacted:

Users will not be able to create, modify or delete Endpoint Agent labels via the UI and APIs.

Jan 16, 2023 - 15:06 UTC
Past Incidents
Feb 2, 2023

No incidents reported today.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Resolved - This incident has been resolved.
Jan 31, 19:48 UTC
Update - We are continuing to monitor for any further issues.
Jan 31, 19:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 31, 19:32 UTC
Identified - Status
Some Agent to Agent tests may experience delay showing one-way metrics

Jan 31, 19:27 UTC
Investigating - Status
We are currently investigating a service degradation causing delay in incoming data for Agent to Agent tests

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Jan 31, 19:05 UTC
Resolved - This incident has been resolved.
Jan 31, 13:15 UTC
Monitoring - Summary
Some BGP test data was delayed from populating within the platform on January 31st, 2023 between 09:57:00 UTC and 11:20:00 UTC.

Impact
Some BGP tests data was delayed from populating within the platform. No data was lost.

Status
The backlog got processed, operations will continue to monitor performance.

Jan 31, 11:41 UTC
Investigating - Summary
We are currently investigating possible delays and data missing in BGP data availability. BGP data might be delayed from populating within the platform and API starting January 31st, 2023 09:57:00 UTC.

Customer impact
This announcement will be updated in the event that customer impact is observed

Jan 31, 10:35 UTC
Jan 30, 2023
Resolved - This incident has been resolved.
Jan 30, 18:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 18:09 UTC
Identified - Status
Connection attempts to share1.thousandeyes.com will fail TLS validation

Summary
Shared links using *share1.thousandeyes.com may show a TLS validation error

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Jan 30, 17:49 UTC
Jan 29, 2023

No incidents reported.

Jan 28, 2023
Resolved - This incident has been resolved.
Jan 28, 00:07 UTC
Monitoring - Issue was resolved, and it is under monitoring
Jan 27, 22:15 UTC
Investigating - We are investigating an increase in errors for users accessing the www.thousandeyes.com website and the publicly available outage map at www.thousandeyes.com/outages/.
Our operations teams are investigating the issue and working towards resolution.

Jan 27, 21:54 UTC
Jan 27, 2023
Jan 26, 2023
Resolved - This incident has been resolved.
Jan 26, 07:47 UTC
Monitoring - ThousandEyes Engineering has mitigated the issue and alerts for new network outages are being successfully sent out. We are continuing to monitor the recovery.
Jan 26, 06:41 UTC
Investigating - We are currently experiencing a delay in sending alert notification for network outages since 12:00am UTC. Service teams are actively investigating and working towards resolutions. We will provide updates as they become available.
Jan 26, 05:34 UTC
Jan 25, 2023
Resolved - The status "Resolved" has been confirmed.
Jan 25, 12:47 UTC
Update - We have identified and mitigated the root cause of the delay in reporting outages.
We are now back to stable and continue to closely monitor our systems.

Jan 25, 12:06 UTC
Update - Some Customers may still experience a delay in seeing the reporting of outages.
Jan 25, 09:41 UTC
Monitoring - APP is now up, we are monitoring its stability.
Jan 25, 09:11 UTC
Update - We are continuing to investigate this issue.
Jan 25, 08:39 UTC
Investigating - app.thousandeyes.com is currently not loading, returning 500s or Internal Server Error.
It started at 8:09 AM UTC today.

Jan 25, 08:31 UTC
Jan 24, 2023

No incidents reported.

Jan 23, 2023
Completed - The scheduled maintenance has been completed.
Jan 23, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 11:00 UTC
Scheduled - The ThousandEyes Endpoint team will perform maintenance on the endpoint agent label services in the EU region between 11:00 and 11:40 UTC on 2022-01-23 .

Anticipated Impact
Endpoint agent label services may be impacted for up to 40 minutes during this maintenance window. Users in the EU region will observe the following behavior while services are impacted:

Users will not be able to create, modify or delete Endpoint Agent labels via the UI and APIs.

Jan 16, 15:04 UTC
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.

Jan 19, 2023
Completed - The scheduled maintenance has been completed.
Jan 19, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 16:00 UTC
Scheduled - The Cloud Agents Operations Team will do maintenance to migrate fiber cut for Singapore (SingTel) and circut is expected to be completely down.

Start-time: 2023-1-19 from 16:00 UTC

End-time: 2023-1-19 to 22:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Jan 13, 09:21 UTC