In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 2026 - 05:00 UTC
Mar 10, 2026 - 05:00 UTC
Scheduled - Affected Cloud Agent:
Ashburn, VA (Charter)
Ashburn, VA - IPv6 (Charter)
Start time: 2026-03-10 05:00 UTC
End time: 2026-03-10 11:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Description: The provider is doing network maintenance.
Mar 10, 2026 05:00-11:00 UTC
Ashburn, VA (Charter)
Ashburn, VA - IPv6 (Charter)
Start time: 2026-03-10 05:00 UTC
End time: 2026-03-10 11:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Description: The provider is doing network maintenance.
Mar 10, 2026 05:00-11:00 UTC
Agent Configuration and Data Collection
Operational
Cloud and Enterprise Agents: Registration controller
Operational
Cloud and Enterprise Agents: Test assignment and configuration controller
Operational
Cloud and Enterprise Agents: Data ingress
Operational
Endpoint Agents: Test assignment and configuration controller
Operational
Endpoint Agents: Data submission collector
Operational
Connected Devices Agent Registration
Operational
Connected Devices Test Assignment
Operational
ThousandEyes Platform and API
Operational
Platform Availability
Operational
API Availability
Operational
Test data availability
Operational
Reports and Dashboards
Operational
Snapshots and Share Links
Operational
SAML/SSO
Operational
Configuration and Management
Operational
Embedded Widgets
Operational
Customer Success Chat
Operational
Devices
Operational
Usage and Billing
Operational
Event Detection
Operational
Endpoint Agent Views
Operational
Alerts and Notifications
Operational
Alert processing
Operational
Notification dispatching
Operational
Webhook and Integrations
Operational
Email notifications
Operational
Internet Insights collection and processing
Operational
BGP
Operational
Public BGP collection and processing
Operational
Private BGP Collection & Processing
Operational
Agent Repositories and Downloads
Operational
Ubuntu repository
Operational
RHEL / CentOS repository
Operational
Appliance downloads
Operational
Custom Appliance Downloads
Operational
Endpoint Agent downloads
Operational
Cloud Agents: Americas
Operational
Data Centers: AMER
Operational
Broadband Providers: AMER
Operational
Mobile Providers: AMER
Operational
Azure: AMER
Operational
AWS: AMER
Operational
Google Cloud: AMER
Operational
Alibaba Cloud: AMER
Operational
Cloud Agents: Europe, Middle East and Africa
Operational
Data Centers: EMEA
Operational
Azure: EMEA
Operational
AWS: EMEA
Operational
Google Cloud: EMEA
Operational
Alibaba Cloud: EMEA
Operational
Cloud Agents: Asia Pacific
Operational
Data Centers: APAC
Operational
Azure: APAC
Operational
AWS: APAC
Operational
Google Cloud: APAC
Operational
Alibaba Cloud: APAC
Operational
ThousandEyes' corporate website
Operational
ThousandEyes corporate website
Operational
Internet Outages Map
Operational
ThousandEyes for OpenTelemetry
Operational
Connected Devices (Formerly SamKnows)
Operational
AI Assistant
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance on ThousandEyes Platform for US1 and US2 regions Mar 12, 2026 02:00-03:30 UTC
ThousandEyes Engineering team will perform MySQL upgrade in US1/US2 regions on Tuesday March 12, 2026, 02:00-03:30 UTC on a database backing several services
Impact:
During this scheduled maintenance window, customers in the US1 and US2 regions may temporarily experience:
Account Management:
-Temporary inability to modify subscription settings
-Minor delays in billing synchronization
-Delays in viewing correct usage data and reports
Network and Application Synthetics:
- Agent settings page will be temporarily unavailable.
- Tests updates and creation will not work.
- Snapshots on views will not work.
- Views page will not work.
- Data collected by test or reported by agents will be delayed but no will be not lost.
- Label creation or association may fail.
- Create or update enterprise agents may fail.
Endpoint Experience:
- Scheduled, Dynamic Tests and Local Networks data may be temporarily unavailable or may not show location and ASN information.
- Label creation or association may fail.
Dashboards:
-Dashboard creation for cloud and enterprise agent data and loading might face issues.
-Delayed data on dashboards.
-Scheduled snapshot creation might fail and delay in snapshot emails.
BGP Tests:
-Implicit and explicit prefixes data will be not visible, under BGP views.
-BGP updates may experience delays
-Delays or failure when adding new private monitors.
-BGP views will experience delays.
Alerts:
-There will be a delay or failures in updates to tests and in updates to associations between alert rules and tests.
-Alert notification may experience delays
Integrations:
-New integrations cannot be created.
APIs:
-API requests may be temporarily unavailable
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Mar 05, 2026 - 05:31 UTC
Impact:
During this scheduled maintenance window, customers in the US1 and US2 regions may temporarily experience:
Account Management:
-Temporary inability to modify subscription settings
-Minor delays in billing synchronization
-Delays in viewing correct usage data and reports
Network and Application Synthetics:
- Agent settings page will be temporarily unavailable.
- Tests updates and creation will not work.
- Snapshots on views will not work.
- Views page will not work.
- Data collected by test or reported by agents will be delayed but no will be not lost.
- Label creation or association may fail.
- Create or update enterprise agents may fail.
Endpoint Experience:
- Scheduled, Dynamic Tests and Local Networks data may be temporarily unavailable or may not show location and ASN information.
- Label creation or association may fail.
Dashboards:
-Dashboard creation for cloud and enterprise agent data and loading might face issues.
-Delayed data on dashboards.
-Scheduled snapshot creation might fail and delay in snapshot emails.
BGP Tests:
-Implicit and explicit prefixes data will be not visible, under BGP views.
-BGP updates may experience delays
-Delays or failure when adding new private monitors.
-BGP views will experience delays.
Alerts:
-There will be a delay or failures in updates to tests and in updates to associations between alert rules and tests.
-Alert notification may experience delays
Integrations:
-New integrations cannot be created.
APIs:
-API requests may be temporarily unavailable
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Mar 05, 2026 - 05:31 UTC
Network Maintenance in Singapore (Singtel) Mar 13, 2026 17:00-21:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-13 17:00:00 UTC
End time: 2026-03-13 21:00:00 UTC
Affected Cloud Agents:
Singapore (Singtel)
Singapore - IPv6 (Singtel)
Posted on Mar 03, 2026 - 10:09 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-13 17:00:00 UTC
End time: 2026-03-13 21:00:00 UTC
Affected Cloud Agents:
Singapore (Singtel)
Singapore - IPv6 (Singtel)
Posted on Mar 03, 2026 - 10:09 UTC
Network Maintenance in Singapore (Singtel) Mar 13, 2026 17:00-21:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-13 17:00:00 UTC
End time: 2026-03-13 21:00:00 UTC
Affected Cloud Agents:
Singapore (Singtel)
Singapore - IPv6 (Singtel)
Posted on Feb 03, 2026 - 14:17 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-13 17:00:00 UTC
End time: 2026-03-13 21:00:00 UTC
Affected Cloud Agents:
Singapore (Singtel)
Singapore - IPv6 (Singtel)
Posted on Feb 03, 2026 - 14:17 UTC
Network Maintenance in New Delhi, India (Bharti Airtel) Mar 14, 2026 18:30 - Mar 15, 2026 00:30 UTC
Description:
Network Maintenance
Start time: 2026-03-14 18:30:00 UTC
End time: 2026-03-15 00:30:00 UTC
Affected Cloud Agents:
New Delhi, India (Bharti Airtel)
New Delhi, India - IPv6 (Bharti Airtel)
Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Mar 05, 2026 - 21:50 UTC
Network Maintenance
Start time: 2026-03-14 18:30:00 UTC
End time: 2026-03-15 00:30:00 UTC
Affected Cloud Agents:
New Delhi, India (Bharti Airtel)
New Delhi, India - IPv6 (Bharti Airtel)
Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Mar 05, 2026 - 21:50 UTC
Network Maintenance in Johannesburg, South Africa Mar 14, 2026 22:00 - Mar 15, 2026 02:30 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-14 22:00:00 UTC
End time: 2026-03-15 02:30:00 UTC
Affected Cloud Agents:
Johannesburg, South Africa
Johannesburg, South Africa - IPv6
Posted on Feb 27, 2026 - 12:19 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-14 22:00:00 UTC
End time: 2026-03-15 02:30:00 UTC
Affected Cloud Agents:
Johannesburg, South Africa
Johannesburg, South Africa - IPv6
Posted on Feb 27, 2026 - 12:19 UTC
Network Maintenance in Calgary, Canada (Shaw) Mar 18, 2026 06:00-12:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-18 06:00:00 UTC
End time: 2026-03-18 12:00:00 UTC
Affected Cloud Agents:
Calgary, Canada (Shaw)
Calgary, Canada - IPv6 (Shaw)
Workaround
None
Posted on Mar 03, 2026 - 10:07 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-18 06:00:00 UTC
End time: 2026-03-18 12:00:00 UTC
Affected Cloud Agents:
Calgary, Canada (Shaw)
Calgary, Canada - IPv6 (Shaw)
Workaround
None
Posted on Mar 03, 2026 - 10:07 UTC
IP replacement in St. Louis, MO Mar 18, 2026 13:00-19:00 UTC
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
When: 2026-03-18 from 13:00 to 19:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
The new IP address spaces are: 63.246.6.64/26
Posted on Mar 06, 2026 - 09:48 UTC
When: 2026-03-18 from 13:00 to 19:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
The new IP address spaces are: 63.246.6.64/26
Posted on Mar 06, 2026 - 09:48 UTC
Network Maintenance in Antwerp, Belgium (Telenet Belgacom) Mar 19, 2026 00:00-06:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-19 00:00:00 UTC
End time: 2026-03-19 06:00:00 UTC
Affected Cloud Agents:
Antwerp, Belgium (Telenet Belgacom)
Antwerp, Belgium - IPv6 (Telenet Belgacom)
Workaround
None
Posted on Mar 03, 2026 - 10:10 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-19 00:00:00 UTC
End time: 2026-03-19 06:00:00 UTC
Affected Cloud Agents:
Antwerp, Belgium (Telenet Belgacom)
Antwerp, Belgium - IPv6 (Telenet Belgacom)
Workaround
None
Posted on Mar 03, 2026 - 10:10 UTC
Network Maintenance in Mumbai, India (Vodafone Idea) Mar 24, 2026 18:30 - Mar 25, 2026 00:30 UTC
Description: Network Maintenance
Start time: 2026-03-24 18:30:00 UTC
End time: 2026-03-25 00:30:00 UTC
Affected Cloud Agents:
- Mumbai, India (Vodafone Idea)
- Mumbai, India - IPv6 (Vodafone Idea)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Posted on Mar 05, 2026 - 21:45 UTC
Start time: 2026-03-24 18:30:00 UTC
End time: 2026-03-25 00:30:00 UTC
Affected Cloud Agents:
- Mumbai, India (Vodafone Idea)
- Mumbai, India - IPv6 (Vodafone Idea)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Posted on Mar 05, 2026 - 21:45 UTC
Network Maintenance in Manila, Philippines (PLDT/Smart) Mar 27, 2026 02:00-10:30 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-27 02:00:00 UTC
End time: 2026-03-27 10:30:00 UTC
Affected Cloud Agents:
Manila, Philippines (PLDT/Smart)
Manila, Philippines - IPv6 (PLDT/Smart)
Posted on Feb 27, 2026 - 12:20 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-27 02:00:00 UTC
End time: 2026-03-27 10:30:00 UTC
Affected Cloud Agents:
Manila, Philippines (PLDT/Smart)
Manila, Philippines - IPv6 (PLDT/Smart)
Posted on Feb 27, 2026 - 12:20 UTC
Decommission notice for 3 underutilized cloud agent locations Mar 31, 2026 00:00 - Apr 1, 2026 00:00 UTC
As part of our ongoing efforts to optimize resources and expand coverage in high-impact business areas, we will be decommissioning a small set of underutilized ThousandEyes Cloud Agents locations on Mar 31, 2026. If you are currently running Tests on the following Cloud Agents, please migrate them to a nearby Cloud Agent location to avoid interruptions.
Cloud Agents locations that will be retired on March 31st, 2026:
- Surabaya, Indonesia
- Surabaya, Indonesia - IPv6
- Yogyakarta, Indonesia
- Yogyakarta, Indonesia - IPv6
- Accra, Ghana
- Accra, Ghana - IPv6
The following locations are suggested based on geographical proximity as alternatives to the decommissioned Cloud agents:
Available Jakarta-based Cloud Agent locations, including:
- Jakarta, Indonesia
- Jakarta, Indonesia (Alibaba ap-southeast-5)
- Jakarta, Indonesia (AWS ap-southeast-3)
- Jakarta, Indonesia (Biznet)
- Jakarta, Indonesia (GCP asia-southeast2)
- Jakarta, Indonesia (PT Telkom)
- Jakarta, Indonesia – IPv6
- Jakarta, Indonesia – IPv6 (Biznet)
- Jakarta, Indonesia – IPv6 (PT Telkom)
Available Lagos-based Cloud Agent locations, including:
- Lagos, Nigeria
- Lagos, Nigeria (AWS Local Zone)
- Lagos, Nigeria - IPv6
Action Required
If no action is taken by Mar 31, 2026 the affected Cloud Agents will be removed from your Tests. Any Tests relying exclusively on these Cloud Agents will be automatically disabled.
If you have questions or need assistance migrating your monitoring setup, ThousandEyes Support is available 24/7.
Feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Feb 26, 2026 - 22:27 UTC
Cloud Agents locations that will be retired on March 31st, 2026:
- Surabaya, Indonesia
- Surabaya, Indonesia - IPv6
- Yogyakarta, Indonesia
- Yogyakarta, Indonesia - IPv6
- Accra, Ghana
- Accra, Ghana - IPv6
The following locations are suggested based on geographical proximity as alternatives to the decommissioned Cloud agents:
Available Jakarta-based Cloud Agent locations, including:
- Jakarta, Indonesia
- Jakarta, Indonesia (Alibaba ap-southeast-5)
- Jakarta, Indonesia (AWS ap-southeast-3)
- Jakarta, Indonesia (Biznet)
- Jakarta, Indonesia (GCP asia-southeast2)
- Jakarta, Indonesia (PT Telkom)
- Jakarta, Indonesia – IPv6
- Jakarta, Indonesia – IPv6 (Biznet)
- Jakarta, Indonesia – IPv6 (PT Telkom)
Available Lagos-based Cloud Agent locations, including:
- Lagos, Nigeria
- Lagos, Nigeria (AWS Local Zone)
- Lagos, Nigeria - IPv6
Action Required
If no action is taken by Mar 31, 2026 the affected Cloud Agents will be removed from your Tests. Any Tests relying exclusively on these Cloud Agents will be automatically disabled.
If you have questions or need assistance migrating your monitoring setup, ThousandEyes Support is available 24/7.
Feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Feb 26, 2026 - 22:27 UTC