Update - Alerting Services for BGP in the EU region have remained stable since July 18, 2025, at 04:45 UTC. We are continuing to closely monitor the services to ensure ongoing stability.
Jul 18, 2025 - 21:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 2025 - 05:15 UTC
Investigating - Starting at 22:40 UTC on July 17th, we began observing delays affecting the Alerting Services for BPG in the EU region.
Impact: Customers may experience delays in the triggering or clearing of BGP alerts.
Status: Our engineering team is actively working to restore full functionality. We will provide updates as more information becomes available.
Jul 18, 2025 - 02:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 2025 - 05:46 UTC
Investigating - Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application. ThousandEyes Engineering teams are investigating the issue. Please send an email to our Support team at support@thousandeyes.com to open a new case.
Jul 17, 2025 - 04:01 UTC
Agent Configuration and Data Collection
Operational
90 days ago
99.98
% uptime
Today
Cloud and Enterprise Agents: Registration controller
?
Operational
90 days ago
99.92
% uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller
?
Operational
90 days ago
100.0
% uptime
Today
Cloud and Enterprise Agents: Data ingress
?
Operational
90 days ago
100.0
% uptime
Today
Endpoint Agents: Test assignment and configuration controller
?
Operational
90 days ago
100.0
% uptime
Today
Endpoint Agents: Data submission collector
?
Operational
90 days ago
100.0
% uptime
Today
Connected Devices Agent Registration
Operational
90 days ago
100.0
% uptime
Today
Connected Devices Test Assignment
Operational
90 days ago
100.0
% uptime
Today
ThousandEyes Platform and API
Operational
90 days ago
99.99
% uptime
Today
Platform Availability
?
Operational
90 days ago
100.0
% uptime
Today
API Availability
?
Operational
90 days ago
100.0
% uptime
Today
Test data availability
?
Operational
90 days ago
100.0
% uptime
Today
Reports and Dashboards
?
Operational
90 days ago
100.0
% uptime
Today
Snapshots and Share Links
?
Operational
90 days ago
100.0
% uptime
Today
SAML/SSO
?
Operational
90 days ago
100.0
% uptime
Today
Configuration and Management
?
Operational
90 days ago
100.0
% uptime
Today
Embedded Widgets
?
Operational
90 days ago
100.0
% uptime
Today
Customer Success Chat
?
Operational
90 days ago
99.91
% uptime
Today
Devices
Operational
90 days ago
100.0
% uptime
Today
Usage and Billing
Operational
Alerts and Notifications
Operational
90 days ago
100.0
% uptime
Today
Alert processing
?
Operational
90 days ago
100.0
% uptime
Today
Notification dispatching
?
Operational
90 days ago
100.0
% uptime
Today
Webhook and Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Email notifications
?
Operational
90 days ago
100.0
% uptime
Today
Internet Insights collection and processing
Operational
90 days ago
100.0
% uptime
Today
BGP
Operational
90 days ago
100.0
% uptime
Today
Public BGP collection and processing
?
Operational
90 days ago
100.0
% uptime
Today
Private BGP Collection & Processing
?
Operational
90 days ago
100.0
% uptime
Today
Agent Repositories and Downloads
Operational
90 days ago
100.0
% uptime
Today
Ubuntu repository
?
Operational
90 days ago
100.0
% uptime
Today
RHEL / CentOS repository
?
Operational
90 days ago
100.0
% uptime
Today
Appliance downloads
?
Operational
90 days ago
100.0
% uptime
Today
Custom Appliance Downloads
?
Operational
90 days ago
100.0
% uptime
Today
Endpoint Agent downloads
?
Operational
90 days ago
100.0
% uptime
Today
Cloud Agents: Americas
Operational
Data Centers: AMER
?
Operational
Broadband Providers: AMER
?
Operational
Mobile Providers: AMER
?
Operational
Azure: AMER
?
Operational
AWS: AMER
?
Operational
Google Cloud: AMER
?
Operational
Alibaba Cloud: AMER
?
Operational
Cloud Agents: Europe, Middle East and Africa
Operational
Data Centers: EMEA
?
Operational
Azure: EMEA
?
Operational
AWS: EMEA
?
Operational
Google Cloud: EMEA
?
Operational
Alibaba Cloud: EMEA
?
Operational
Cloud Agents: Asia Pacific
Operational
Data Centers: APAC
?
Operational
Azure: APAC
?
Operational
AWS: APAC
?
Operational
Google Cloud: APAC
?
Operational
Alibaba Cloud: APAC
?
Operational
ThousandEyes' corporate website
Operational
90 days ago
100.0
% uptime
Today
ThousandEyes corporate website
?
Operational
90 days ago
100.0
% uptime
Today
Internet Outages Map
?
Operational
90 days ago
100.0
% uptime
Today
ThousandEyes for OpenTelemetry
Operational
90 days ago
100.0
% uptime
Today
Connected Devices (Formerly SamKnows)
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Anticipated Impact During the maintenance window, our Engineering team will upgrade the BGP Collector instances to improve reliability and feature set. We anticipate 4 hours of BGP data disruption while instances are upgraded and validated.
This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the process.
This maintenance only impacts data collected from public BGP Monitors using the BGP collectors listed in this announcement. Posted on
Jul 18, 2025 - 08:42 UTC
Subnets in use from then on: 199.182.236.224/27 128.1.246.128/27 2602:ffe4:401:18::/64
Start time: 2025-07-21 10:00 UTC End time: 2025-07-21 20:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com. Posted on
Jul 04, 2025 - 19:17 UTC
Affected Cloud Agent: - Ashburn, VA (AT&T) - Ashburn, VA - IPv6 (AT&T)
Subnets in use from then on: 12.13.209.64/26 2001:1890:1820:8F00::/56
Start time: 2025-07-21 10:00 UTC End time: 2025-07-21 20:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com. Posted on
Jul 04, 2025 - 19:08 UTC
Affected Cloud Agent: - Hong Kong (HKT) - Hong Kong - IPv6 (HKT)
Subnets in use from then on: 210.177.231.128/26 2400:C800:106:10::/60
Start time: 2025-07-21 10:00 UTC End time: 2025-07-21 20:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com. Posted on
Jul 04, 2025 - 19:12 UTC
ThousandEyes Engineering team will perform maintenance on the following US1 (sfo2), US2 (cmh1), EU1 (fra1) Region’s public BGP Collectors between 10:00 and 15:00 UTC on Wednesday 2025-07-23:
bgp-mrt-rc4-a.prd.cmh1.1keyes.net (3.13.73.126)
bgp-mrt-rc4-a.prd.fra1.1keyes.net (3.79.214.143)
bgp-mrt-rc4-c.prd.sfo2.1keyes.net(54.219.187.240)
bgp-rt-rc8-b.prd.cmh1.1keyes.net (3.133.33.36)
bgp-rt-rc7-a.prd.cmh1.1keyes.net (18.189.179.147)
bgp-rt-rc8-b.prd.fra1.1keyes.net (52.29.91.118)
bgp-rt-rc7-a.prd.fra1.1keyes.net (3.78.34.117)
bgp-rt-rc7-b.prd.sfo2.1keyes.net (18.144.123.220)
bgp-rt-rc8-c.prd.sfo2.1keyes.net (52.8.118.19)
Anticipated Impact During the maintenance window, our Engineering team will upgrade the BGP Collector instances to improve reliability and feature set. We anticipate 4 hours of BGP data disruption while instances are upgraded and validated.
This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the process.
This maintenance only impacts data collected from public BGP Monitors using the BGP collectors listed in this announcement. Posted on
Jul 18, 2025 - 10:47 UTC
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
When: 2025-07-28 from 13:00 to 18:00 UTC
Impact: No impact is expected
The new IPv4 address space is:
176.111.108.0/25
The IPv6 address space will be the same:
2a00:1650:0:1001::/64 Posted on
Jul 10, 2025 - 10:17 UTC
Description: Adding capacity and migrating subnets
Start time: 2025-07-30 10:00 UTC
End time: 2025-07-30 20:00 UTC
Affected Cloud Agents:
Baton Rouge, LA
Baton Rouge, LA - IPv6
The new IPv4 address space is:
89.33.14.0/24
The IPv6 address space will be the same:
2604:d800:e:2356::/64
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions Posted on
Jul 15, 2025 - 15:58 UTC
Start time: 2025-08-01 05:00:00 UTC End time: 2025-08-01 11:00:00 UTC
Affected Cloud Agents:
Chicago, IL (CenturyLink) Chicago, IL - IPv6 (CenturyLink)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com. Posted on
Jul 14, 2025 - 16:12 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com. Posted on
Jul 14, 2025 - 16:21 UTC
Completed -
The scheduled maintenance has been completed.
Jul 18, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:00 UTC
Scheduled -
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-07-17 17:00:00 UTC End time: 2025-07-18 22:00:00 UTC
Affected Cloud Agents: - Surabaya, Indonesia - Surabaya, Indonesia - IPv6
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Jul 17, 15:43 UTC
Resolved -
This incident has been resolved.
Jul 18, 15:31 UTC
Investigating -
Description: Network Maintenance Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2025-07-09 05:00:00 UTC End time: 2025-07-09 08:00:00 UTC Affected Cloud Agents:
Fort Worth, TX
Fort Worth, TX - IPv6
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Jul 7, 14:01 UTC
Resolved -
This incident has been resolved.
Jul 18, 15:31 UTC
Investigating -
Description: Network Maintenance Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2025-07-07 22:00:00 UTC End time: 2025-07-08 02:00:00 UTC Affected Cloud Agents:
Muscat, Oman (Omantel)
Muscat, Oman - IPv6 (Omantel)
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Jul 7, 13:53 UTC
Completed -
The scheduled maintenance has been completed.
Jul 17, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 10:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 15, 10:19 UTC
Scheduled -
ThousandEyes Engineering team will perform maintenance on the following US2 (cmh1) region public BGP Collectors between 10:00 and 14:00 UTC on Thursday 2025-07-17:
Status Page Listed BGP Collectors will be upgraded between 10:00 and 14:00 UTC on July 17th, 2025.
Anticipated Impact During the maintenance window, our Engineering team will upgrade the BGP Collector instances to improve reliability and feature set. We anticipate 4 hours of BGP data disruption while instances are upgraded and validated.
This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the process.
This maintenance only impacts data collected from public BGP Monitors using the BGP collectors listed in this announcement.
Jul 15, 05:19 UTC
Completed -
The scheduled maintenance has been completed.
Jul 14, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 13:00 UTC
Scheduled -
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
Start time: 2025-07-12 23:00 UTC End time: 2025-07-13 03:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents: - Johannesburg, South Africa - Johannesburg, South Africa - IPv6
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Jun 5, 15:20 UTC
Completed -
The scheduled maintenance has been completed.
Jul 8, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 13:00 UTC
Scheduled -
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
When: 2025-07-08 from 13:00 to 21:00 UTC
Impact: No impact is expected
The IP address spaces are: 192.41.13.32/27 (new) 208.53.41.32/27 2605:1980:401::/48
Jun 26, 09:06 UTC
Resolved -
This incident has been resolved.
Jul 8, 04:31 UTC
Update -
The issue has been partially resolved, Cloud and Enterprise Agent alerts are now processing normally. Endpoint Agent alerts are still experiencing delays. Our team is actively working on a fix.
Jul 7, 22:01 UTC
Identified -
Summary: Starting at 15:30 UTC on July 7th, we began observing delays affecting the Alerting Services in the US1 region.
Impact: Customers may experience delays in the triggering or clearing of Cloud and Enterprise Agent, as well as Endpoint Agent alerts.
Status: Our engineering team is actively working to restore full functionality. We will provide updates as more information becomes available.
Jul 7, 20:00 UTC
Completed -
The scheduled maintenance has been completed.
Jul 7, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:01 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 26, 14:10 UTC
Scheduled -
Description
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
Completed -
The scheduled maintenance has been completed.
Jul 7, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:00 UTC
Scheduled -
Description:
AgentOps will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
When: 2025-07-07 from 13:00 to 18:00 UTC
The new IP address spaces are:
4.28.189.64/26 2001:1900:2200:d014::/64
Impact:No impact is expected
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Jun 26, 15:57 UTC