Network Maintenance in Medellin, Colombia (Claro)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 05, 2026 - 05:00 UTC
Scheduled - Description:
Network Maintenance

Start time: 2026-09-05 05:00:00 UTC

End time: 2026-09-05 07:00:00 UTC

Affected Cloud Agents:

Medellin, Colombia (Claro)

Medellin, Colombia - IPv6 (Claro)

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Sep 5, 2026 05:00-07:00 UTC
Network outage in Frankfurt, Germany (Webex Calling)
Investigating - Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
Frankfurt, Germany (Webex Calling)

Start time: Jun 23, 2026, 10:36 PM UTC
Aug 06, 2026 - 12:48 UTC
Network outage in Toronto & Vancouver, Canada (Webex Calling)
Identified - The issue has been identified.
Aug 07, 2026 - 09:33 UTC
Update - We are continuing to investigate this issue.
Jul 10, 2026 - 22:08 UTC
Investigating - Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: Jun 23, 2026, 10:36 PM UTC

Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)
Jun 24, 2026 - 23:21 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability Operational
90 days ago
99.97 % uptime
Today
API Availability Operational
90 days ago
99.96 % uptime
Today
Test data availability Operational
90 days ago
99.99 % uptime
Today
Reports and Dashboards Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links Operational
90 days ago
100.0 % uptime
Today
SAML/SSO Operational
90 days ago
99.97 % uptime
Today
Configuration and Management Operational
90 days ago
99.99 % uptime
Today
Embedded Widgets Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Event Detection Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent Views Operational
90 days ago
100.0 % uptime
Today
Outages Page Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing Operational
90 days ago
100.0 % uptime
Today
Notification dispatching Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations Operational
90 days ago
100.0 % uptime
Today
Email notifications Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
Cloud Insights Operational
90 days ago
100.0 % uptime
Today
Traffic Insights Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository Operational
90 days ago
100.0 % uptime
Today
Appliance downloads Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Under Maintenance
Data Centers: AMER Under Maintenance
Broadband Providers: AMER Operational
Mobile Providers: AMER Operational
Azure: AMER Operational
AWS: AMER Operational
Google Cloud: AMER Operational
Alibaba Cloud: AMER Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA Operational
Azure: EMEA Operational
AWS: EMEA Operational
Google Cloud: EMEA Operational
Alibaba Cloud: EMEA Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC Operational
Azure: APAC Operational
AWS: APAC Operational
Google Cloud: APAC Operational
Alibaba Cloud: APAC Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
100.0 % uptime
Today
AI Assistant Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for Government (FedRAMP) Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Routing Tests (BGP) Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: FedRAMP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance in Washington, DC (Zayo) Sep 5, 2026 13:00-20:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-09-05 13:00:00 UTC

End time: 2026-09-05 20:00:00 UTC

Affected Cloud Agents:

- Washington, DC (Zayo)

- Washington, DC - IPv6 (Zayo)
Posted on Sep 03, 2026 - 07:55 UTC

Network Maintenance in Macao, Macao Sep 7, 2026 17:00-18:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-09-07 17:00:00 UTC

End time: 2026-09-07 18:00:00 UTC

Affected Cloud Agents:

- Macao, Macao

- Macao, Macao - IPv6
Posted on Aug 15, 2026 - 06:34 UTC

Network Maintenance in Medellin, Colombia (Claro) Sep 9, 2026 03:00-11:00 UTC

Description:

Network Maintenance

Start time: 2026-09-09 03:00:00 UTC
End time: 2026-09-09 11:00:00 UTC

Affected Cloud Agents:

Medellin, Colombia (Claro)
Medellin, Colombia - IPv6 (Claro)

Impact:

Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:

None


ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Sep 01, 2026 - 15:34 UTC

Network Maintenance in Las Vegas, NV Sep 11, 2026 10:00-13:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-09-11 10:00:00 UTC

End time: 2026-09-11 13:00:00 UTC

Affected Cloud Agents:

- Las Vegas, NV

- Las Vegas, NV - IPv6
Posted on Sep 03, 2026 - 07:57 UTC

Network Maintenance in Durban, South Africa Sep 11, 2026 23:00 - Sep 12, 2026 02:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-09-11 23:00:00 UTC

End time: 2026-09-12 02:00:00 UTC

Affected Cloud Agents:

- Durban, South Africa

- Durban, South Africa - IPv6
Posted on Sep 03, 2026 - 11:04 UTC

Network Maintenance in Los Angeles, CA (CenturyLink) Sep 15, 2026 10:00-13:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-09-15 10:00:00 UTC

End time: 2026-09-15 13:00:00 UTC

Affected Cloud Agents:

- Los Angeles, CA (CenturyLink)

- Los Angeles, CA - IPv6 (CenturyLink)
Posted on Sep 03, 2026 - 08:33 UTC

Sep 5, 2026

Unresolved incident: Network Maintenance in Medellin, Colombia (Claro).

Sep 4, 2026

Emergency Network Maintenance in Phoenix, AZ
Completed - The scheduled maintenance has been completed.
Sep 4, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 15:00 UTC
Scheduled - Description:
Network Maintenance

Start time: 2026-09-04 15:00:00 UTC

End time: 2026-09-04 17:00:00 UTC

Affected Cloud Agents:

Phoenix, AZ

Phoenix, AZ - IPv6

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Sep 1, 15:22 UTC
Network Maintenance in Macao, Macao
Completed - The scheduled maintenance has been completed.
Sep 4, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 04:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-09-04 04:00:00 UTC

End time: 2026-09-04 05:00:00 UTC

Affected Cloud Agents:

- Macao, Macao

- Macao, Macao - IPv6
Aug 26, 09:44 UTC

Sep 3, 2026

No incidents reported.

Sep 2, 2026

Network Maintenance in Warsaw, Poland
Completed - The scheduled maintenance has been completed.
Sep 2, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 00:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-09-02 00:00:00 UTC

End time: 2026-09-02 04:00:00 UTC

Affected Cloud Agents:

- Warsaw, Poland

- Warsaw, Poland - IPv6
Aug 18, 10:14 UTC

Sep 1, 2026

Emergency Network Maintenance in Indore, India
Completed - The scheduled maintenance has been completed.
Sep 1, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 18:30 UTC
Scheduled - Description:
Network Maintenance

Start time: 2026-09-01 18:30:00 UTC

End time: 2026-09-01 19:30:00 UTC

Affected Cloud Agents:

Indore, India

Indore, India - IPv6

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Sep 1, 14:33 UTC
(FEDRAMP) Scheduled maintenance for database systems
Completed - The scheduled maintenance has been completed.
Sep 1, 18:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 16:15 UTC
Scheduled - Description
The ThousandEyes operations team will perform a maintenance window on database infrastructure for FEDRAMP accounts.

Start Time:
16:15 PM UTC 09-01-2026

End Time:
18:15 PM UTC 09-01-2026

Impact
During this period, users may experience issues with test management, dashboard visualizations, data reporting, and API requests related to CEA/Endpoint data.

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Aug 28, 21:16 UTC
Network Maintenance in Ashburn, VA (Comcast)
Completed - The scheduled maintenance has been completed.
Sep 1, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 04:00 UTC
Scheduled - Description:

Network Maintenance

Start time: 2026-09-01 04:00:00 UTC
End time: 2026-09-01 07:00:00 UTC

Affected Cloud Agents:

Ashburn, VA (Comcast)
Ashburn, VA - IPv6 (Comcast)

Impact:

Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:

None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Aug 28, 19:41 UTC

Aug 31, 2026

Network Maintenance in Washington, DC (Zayo)
Completed - The scheduled maintenance has been completed.
Aug 31, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 13:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-31 13:00:00 UTC

End time: 2026-08-31 20:00:00 UTC

Affected Cloud Agents:

- Washington, DC (Zayo)
- Washington, DC - IPv6 (Zayo)
Aug 28, 10:57 UTC

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

Network Maintenance in Shanghai, China (China Unicom)
Completed - The scheduled maintenance has been completed.
Aug 27, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 16:00 UTC
Scheduled - Description:

Network Maintenance

Start time: 2026-08-27 16:00:00 UTC
End time: 2026-08-27 22:00:00 UTC

Affected Cloud Agents:

Shanghai, China (China Unicom)
Shanghai, China - IPv6 (China Unicom)

Impact:

Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:

None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions.
Aug 25, 16:24 UTC
Investigating possible degradation of the Support Page
Resolved - This incident has been resolved.
Aug 27, 16:11 UTC
Monitoring - ThousandEyes Engineering has remediated the issue for customers accessing the Contact Support page. Functionality is restored and we will continue to monitor.
Aug 25, 23:47 UTC
Identified - We have identified the issue preventing access to the Contact Support page. ThousandEyes Engineering is actively deploying a fix to affected regions.
Aug 25, 23:33 UTC
Update - We are continuing to investigate this issue.
Aug 25, 19:42 UTC
Investigating - Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application.
ThousandEyes Engineering teams are investigating the issue.
Please send an email to our Support team at support@thousandeyes.com to open a new case
Aug 25, 09:00 UTC
Investigating Possible Degradation of the Chat with Support
Resolved - This incident has been resolved.
Aug 27, 15:57 UTC
Monitoring - A fix has been deployed, and we are monitoring the results.
Please log out of ThousandEyes and log back in before starting a new chat.
This ensures the update takes effect.
Aug 26, 21:04 UTC
Investigating - Customers may encounter an error when accessing Chat with Support from the Contact Support page in the ThousandEyes application. It may remain in a loading state and fail to open. As a temporary workaround, please refresh the page.
ThousandEyes Engineering team is investigating the issue.
Aug 26, 08:44 UTC

Aug 26, 2026

Service Degradation Affecting Internet Insights Provider Intelligence
Resolved - This incident has been resolved.
Aug 26, 21:31 UTC
Monitoring - After applying a fix, hourly Provider Intelligence metrics are once again available. Our engineering team is currently backfilling the data for the duration of the incident to ensure complete visibility.
Aug 26, 20:24 UTC
Identified - Summary:
We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th.

Impact:
Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day, 90-day, and 180-day views remains accessible, users may experience delays in data updates for these views as well.

Status:
Our engineering team is actively working to resolve this issue. We will provide updates as soon as more information becomes available.

ThousandEyes support is available 24 hours a day. If you have questions or require further assistance, please initiate a chat within app.thousandeyes.com to connect with a support engineer, or email support@thousandeyes.com.
Aug 26, 16:52 UTC

Aug 25, 2026

Network Maintenance in Caracas, Venezuela (Movistar)
Completed - The scheduled maintenance has been completed.
Aug 25, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 17:30 UTC
Scheduled - Description:

Network Maintenance

Start time: 2026-08-25 15:00:00 UTC
End time: 2026-08-25 21:00:00 UTC


Affected Cloud Agents:

Caracas, Venezuela (Movistar)

Impact:

Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:

None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Aug 25, 17:26 UTC
Network Maintenance in Washington, DC (Zayo)
Completed - The scheduled maintenance has been completed.
Aug 25, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 13:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-25 13:00:00 UTC

End time: 2026-08-25 19:00:00 UTC

Affected Cloud Agents:

- Washington, DC (Zayo)

- Washington, DC - IPv6 (Zayo)
Aug 21, 13:20 UTC
Network Maintenance in Phoenix, AZ
Completed - The scheduled maintenance has been completed.
Aug 25, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 03:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-25 03:00:00 UTC
End time: 2026-08-25 05:00:00 UTC
Affected Cloud Agents:

Phoenix, AZ

Phoenix, AZ - IPv6
Aug 12, 07:19 UTC

Aug 24, 2026

Network Maintenance in Chennai, India (Bharti Airtel)
Completed - The scheduled maintenance has been completed.
Aug 24, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 18:30 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-23 18:30:00 UTC

End time: 2026-08-24 00:30:00 UTC

Affected Cloud Agents:

- Chennai, India (Bharti Airtel)

- Chennai, India - IPv6 (Bharti Airtel)
Aug 17, 10:24 UTC

Aug 23, 2026

Aug 22, 2026

Service Degradation Affecting Logins in EU Region
Resolved - This incident has been resolved.
Aug 22, 01:23 UTC
Monitoring - Monitoring confirms the fix has been successful and users can login. We will continue to monitor.
Aug 21, 09:00 UTC
Identified - A fix has been implemented and we are seeing signs of recovery. We are monitoring the results.
Aug 21, 08:35 UTC
Investigating - Starting at 07:15 UTC, some users in the EU1 region are unable to login. API requests are unaffected.
We are investigating the issue
Aug 21, 08:19 UTC
Network Maintenance in Lima, Peru
Completed - The scheduled maintenance has been completed.
Aug 22, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 21:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-08-21 21:00:00 UTC
End time: 2026-08-22 00:00:00 UTC

Affected Cloud Agents:

Lima, Peru

Lima, Peru - IPv6

Workaround: none
Aug 10, 08:57 UTC
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