Network Maintenance in Winnipeg, Canada
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 2026 - 05:30 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-05-20 05:30:00 UTC
End time: 2026-05-20 08:00:00 UTC
Affected Cloud Agents:

Winnipeg, Canada

Winnipeg, Canada - IPv6

Winnipeg, Canada (Bell)

Winnipeg, Canada - IPv6 (Bell)

Winnipeg, Canada (Rogers)

Winnipeg, Canada - IPv6 (Rogers)

Winnipeg, Canada (Telus)

Winnipeg, Canada - IPv6 (Telus)
May 20, 2026 05:30-08:00 UTC
Maintenance in Austin, TX
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 2026 - 05:01 UTC
Scheduled - Description:

Provider is doing general datacenter maintenance.


Start time: 2026/05/20 05:00 UTC
End time: 2026/05/20 10:00 UTC

Affected Cloud Agents:

Austin, TX
Austin, TX - IPv6

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
May 20, 2026 05:00-10:00 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability Operational
90 days ago
100.0 % uptime
Today
API Availability Operational
90 days ago
100.0 % uptime
Today
Test data availability Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links Operational
90 days ago
100.0 % uptime
Today
SAML/SSO Operational
90 days ago
99.98 % uptime
Today
Configuration and Management Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Event Detection Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent Views Operational
90 days ago
100.0 % uptime
Today
Outages Page Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing Operational
90 days ago
100.0 % uptime
Today
Notification dispatching Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations Operational
90 days ago
100.0 % uptime
Today
Email notifications Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
Cloud Insights Operational
90 days ago
100.0 % uptime
Today
Traffic Insights Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository Operational
90 days ago
100.0 % uptime
Today
Appliance downloads Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Under Maintenance
Data Centers: AMER Under Maintenance
Broadband Providers: AMER Under Maintenance
Mobile Providers: AMER Operational
Azure: AMER Operational
AWS: AMER Operational
Google Cloud: AMER Operational
Alibaba Cloud: AMER Operational
Cloud Agents: Europe, Middle East and Africa Under Maintenance
Data Centers: EMEA Under Maintenance
Azure: EMEA Operational
AWS: EMEA Operational
Google Cloud: EMEA Operational
Alibaba Cloud: EMEA Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC Operational
Azure: APAC Operational
AWS: APAC Operational
Google Cloud: APAC Operational
Alibaba Cloud: APAC Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
99.99 % uptime
Today
AI Assistant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Emergency Network Maintenance in Washington, DC May 20, 2026 09:00-09:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-05-20 09:00:00 UTC
End time: 2026-05-20 09:30:00 UTC
Affected Cloud Agents:

Washington, DC (Zayo)

Washington, DC - IPv6 (Zayo)

Washington, DC

Washington, DC - IPv6

Washington, DC (Comcast)

Washington, DC - IPv6 (Comcast)
Posted on May 19, 2026 - 13:43 UTC

Network Maintenance in Eindhoven, Netherlands (KPN) May 20, 2026 18:00-19:00 UTC

Start time: 2026-05-20 18:00:00 UTC
End time: 2026-05-20 19:00:00 UTC

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
- Eindhoven, Netherlands (KPN)
- Eindhoven, Netherlands - IPv6 (KPN)

Description
We will be undergoing scheduled maintenance on the affected cloud agents. Issues should resolve automatically once maintenance is completed.

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, don't hesitate to contact us via email at support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 06, 2026 - 14:36 UTC

Network Maintenance in Chicago, IL (Charter) May 21, 2026 05:00-11:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-05-21 05:00:00 UTC
End time: 2026-05-21 11:00:00 UTC
Affected Cloud Agents:

Chicago, IL (Charter)

Chicago, IL - IPv6 (Charter)
Posted on May 07, 2026 - 13:54 UTC

Network Maintenance in Chicago, IL (Charter) May 22, 2026 05:00-11:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-05-22 05:00:00 UTC
End time: 2026-05-22 11:00:00 UTC
Affected Cloud Agents:

Chicago, IL (Charter)

Chicago, IL - IPv6 (Charter)
Posted on May 05, 2026 - 08:51 UTC

Network Maintenance in Irvine, CA (CenturyLink) Jun 5, 2026 07:00-13:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-05 07:00:00 UTC
End time: 2026-06-05 13:00:00 UTC
Affected Cloud Agents:

Irvine, CA (CenturyLink)

Irvine, CA - IPv6 (CenturyLink)
Posted on May 13, 2026 - 08:30 UTC

Network Maintenance in Vancouver, Canada (Rogers) Jun 16, 2026 04:00-10:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-16 04:00:00 UTC
End time: 2026-06-16 10:00:00 UTC
Affected Cloud Agents:

Vancouver, Canada (Rogers)

Vancouver, Canada - IPv6 (Rogers)
Posted on May 13, 2026 - 08:27 UTC
May 20, 2026
Network Maintenance in Barcelona, Spain (Telefónica)
Completed - The scheduled maintenance has been completed.
May 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 23:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-05-19 23:00:01 UTC
End time: 2026-05-20 05:00:01 UTC
Affected Cloud Agents:

Barcelona, Spain (Telefónica)

Barcelona, Spain - IPv6 (Telefónica)
May 8, 09:11 UTC
May 19, 2026
Service Degradation affecting Endpoint Experience Scheduled Tests in US1 Region
Resolved - The incident has been resolved
May 19, 08:47 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 13, 21:19 UTC
Identified - Summary:
We have identified an issue causing delays when assigning or modifying Endpoint Experience Scheduled Tests in the US1 Region, beginning at 15:00 UTC on May 13, 2026.

Impact:
Customers may experience delays when creating or modifying Endpoint Experience Scheduled Tests, the endpoint agents may experience delays in receiving updated test schedules.

Status:
Our engineering team is actively investigating the root cause and working toward a resolution.

ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.
May 13, 16:58 UTC
Network Maintenance in Antwerp, Belgium (Telenet Belgacom)
Completed - The scheduled maintenance has been completed.
May 19, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 23:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-05-18 23:00:00 UTC
End time: 2026-05-19 05:00:00 UTC
Affected Cloud Agents:

Antwerp, Belgium (Telenet Belgacom)

Antwerp, Belgium - IPv6 (Telenet Belgacom)
May 5, 08:53 UTC
May 18, 2026
May 17, 2026
Network Maintenance in Chennai, India (Vodafone)
Completed - The scheduled maintenance has been completed.
May 17, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 18:30 UTC
Scheduled - Description:

Network Maintenance


Start time: 2026-05-16 18:30:00 UTC
End time: 2026-05-17 00:30:00 UTC


Affected Cloud Agents:

Chennai, India (Vodafone)
Chennai, India - IPv6 (Vodafone)

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Apr 29, 20:50 UTC
May 16, 2026
Maintenance in New York, NY and New York, NY (Cogent)
Completed - The scheduled maintenance has been completed.
May 16, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 04:00 UTC
Scheduled - Description:

The provider is upgrading firmwares on networking devices.

Start time:2026-05-16 04:00 UTC
End time: 2026-05-16 10:00 UTC


Affected Cloud Agents:

New York, NY
New York, NY - IPv6
New York, NY (Cogent)
New York, NY - IPv6 (Cogent)


Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
May 14, 18:38 UTC
May 15, 2026

No incidents reported.

May 14, 2026
Scheduled Endpoint Tests Delay in EU1
Resolved - The issue has been resolved
May 14, 11:45 UTC
Monitoring - We have applied the fix and are now monitoring the status
May 14, 11:09 UTC
Identified - Scheduled tests for Endpoints in the EU1 region have been delayed by 30 minutes.
Alerts and Dashboards are also affected.

We have identified the cause and are working to resolve the issue
May 14, 11:00 UTC
May 13, 2026
May 12, 2026
Network Maintenance in Irvine, CA (CenturyLink)
Completed - The scheduled maintenance has been completed.
May 12, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 07:00 UTC
Scheduled - Description:

Network Maintenance


Start time: 2026-05-12 07:00:00 UTC
End time: 2026-05-12 13:00:00 UTC


Affected Cloud Agents:

Irvine, CA (CenturyLink)
Irvine, CA - IPv6 (CenturyLink)

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Apr 29, 20:59 UTC
May 11, 2026
Emergency IP replacement on Maidstone, England
Completed - The scheduled maintenance has been completed.
May 11, 21:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 11:30 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2026-05-11 from 11:30 to 21:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP address spaces are:

5.102.169.224/27

2a00:1c10:3:412::/64
May 11, 11:12 UTC
Emergency Capacity increase on Seattle, WA (AWS Local Zone)
Completed - The scheduled maintenance has been completed.
May 11, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 11:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-05-11 from 10:00 to 14:00 UTC

Impact: No impact is expected

The IP addresses being added:

15.181.5.110

15.181.0.72

15.181.0.255

15.181.0.219

15.181.4.150

15.181.5.6

15.181.4.79

15.181.0.67

15.181.0.89

15.181.0.190
May 11, 10:33 UTC
May 10, 2026
Temporary Suspension of Cloud Agents in the AWS Middle East Regions Bahrain (ME-SOUTH-1) and UAE (ME-CENTRAL-1)
Completed - The scheduled maintenance has been completed.
May 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 20:00 UTC
Scheduled - Description:

Due to ongoing infrastructure availability challenges affecting AWS regions in Bahrain (AWS me-south-1) and the United Arab Emirates (AWS me-central-1), Cisco ThousandEyes is temporarily suspending Cloud Agents in these locations effective 72 hours from the publication of this changelog notice.

If you are currently running tests on these Cloud Agents, please migrate them to a nearby Cloud Agent location prior to the scheduled suspension date. Alternative locations include:

Muscat, Oman (AWS Local Zone)
Tel Aviv, Israel (AWS il-central-1)

We will continue to monitor the status of the regional infrastructure and will provide further updates to this changelog as more information becomes available.

Start time: 2026-05-07 20:00 UTC

Affected Cloud Agents:

Bahrain (ME-SOUTH-1)
UAE (ME-CENTRAL-1)

Impact:

The cloud agents in Bahrain (AWS me-south-1) and UAE (AWS me-central-1) will be suspended until the issues with the regions are resolved.

Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
May 4, 21:32 UTC
May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
Network Maintenance in Winnipeg, Canada (Rogers)
Completed - The scheduled maintenance has been completed.
May 7, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 07:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-05-07 07:00:00 UTC
End time: 2026-05-07 13:00:00 UTC

Affected Cloud Agents:

- Winnipeg, Canada (Rogers)
- Winnipeg, Canada - IPv6 (Rogers)

Workaround:None
Apr 8, 14:51 UTC
Network Maintenance in Cleveland, OH (Charter)
Completed - The scheduled maintenance has been completed.
May 7, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 05:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-05-07 05:00:00 UTC
End time: 2026-05-07 10:00:00 UTC
Affected Cloud Agents:

Cleveland, OH (Charter)

Cleveland, OH - IPv6 (Charter)
Apr 17, 08:57 UTC
May 6, 2026

No incidents reported.

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