All Systems Operational
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Samknows Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
The ThousandEyes Dashboards, Event Detection, Alerts, Agents, Devices and BGP Services teams will perform maintenance on their services.

Start Time: 02-17-2025 16:00 UTC

End Time: 02-17-2025 18:00 UTC

Impact:

Dashboards
Data visualization on dashboards may experience intermittent delays during this maintenance window for data sourcing from Page Load, Transaction and API tests.

While the overall maintenance window is expected to last approximately 2 hours, each data type will likely only experience intermittent delays lasting a few minutes. No data will be lost during this maintenance.

Event Detection
Event Detection page in Cloud and Enterprise Agents tab, may be impacted for up to 2 hours during this maintenance window.

Users may observe delay in events being displayed in the Event dashboard and in any form of notifications based on Events.

Alerts
Users may observe minor delays in alerts triggering and clearing in the Alert List and Alert History pages, as well as minor delays in alert rule changes taking effect.

While the overall maintenance window is expected to last approximately 2 hours, each alert type will only experience intermittent delays lasting a few minutes. No data will be lost during this maintenance.

Agents and Devices

Updates to Agents and Device configurations may have delays before they take effect.

BGP Services

BGP alerts might trigger and clear with some delay. New prefix and monitor discovery might be delayed.

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Feb 14, 2025 - 00:13 UTC
Maintenance in St. Petersburg, Russia Feb 18, 2025 21:00 - Feb 19, 2025 01:00 UTC
Affected Cloud Agents:
St. Petersburg, Russia
St. Petersburg, Russia - IPv6

Start time: 2025/02/18 21:00 UTC
End time: 2025/02/19 01:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Provider is doing network optimizations.

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Feb 05, 2025 - 19:27 UTC
Maintenance in Los Angeles, CA (Charter) Feb 19, 2025 08:00-14:00 UTC
Affected Cloud Agent:
Los Angeles, CA (Charter)
Los Angeles, CA - IPv6 (Charter)

Start time: 2025-02-19 08:00 UTC
End time: 2025-02-19 14:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The provider is doing planned network maintenance.

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Feb 05, 2025 - 19:36 UTC
Network Maintenance in Bangalore, India (Bharti Airtel) Feb 19, 2025 18:30 - Feb 20, 2025 12:30 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-02-19 18:30:00 UTC
End time: 2025-02-20 12:30:00 UTC
Affected Cloud Agents:

Bangalore, India (Bharti Airtel)

Bangalore, India - IPv6 (Bharti Airtel)

Posted on Feb 14, 2025 - 14:21 UTC
Network Maintenance

Start time: 2025-02-20 04:30:00 UTC

End time: 2025-02-20 08:30:00 UTC

Affected Cloud Agents:

Mumbai, India (Reliance)

Mumbai, India - IPv6 (Reliance)

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Feb 14, 2025 - 17:19 UTC
Description: The provider is doing network migrations.

Start time: 2025-02-20 08:00 UTC
End time: 2025-02-20 14:00 UTC

Affected Cloud Agents:
Los Angeles, CA (CenturyLink)
Los Angeles, CA - IPv6 (CenturyLink)

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7 in case you need assistance with this maintenance or the platform. You can open a new case by sending an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com or status.thousandeyes.com

Posted on Feb 07, 2025 - 19:07 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-02-20 21:00:00 UTC
End time: 2025-02-20 22:00:00 UTC
Affected Cloud Agents:

Prague, Czech Republic

Prague, Czech Republic - IPv6

Posted on Feb 10, 2025 - 15:15 UTC
Network Maintenance in Palermo, Italy Feb 20, 2025 21:00-22:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-02-20 21:00:00 UTC
End time: 2025-02-20 22:00:00 UTC
Affected Cloud Agents:

Palermo, Italy

Palermo, Italy - IPv6

Posted on Feb 10, 2025 - 15:17 UTC
Description: Network Maintenance
Affected Cloud Agents:

- Singapore (Starhub Internet)
- Singapore - IPv6 (Starhub Internet)

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-02-22 16:00:00 UTC
End time: 2025-02-22 22:00:00 UTC
Workaround: None

Posted on Jan 24, 2025 - 17:46 UTC
Maintenance in Los Angeles, CA (Charter) Feb 24, 2025 08:00-14:00 UTC
The provider is upgrading firmwares.

Start time: 2025-02-24 08:00 UTC

End time: 2025-02-24 14:00 UTC

Affected Cloud Agent:

Los Angeles, CA (Charter)

Los Angeles, CA - IPv6 (Charter)

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Feb 05, 2025 - 20:11 UTC
Network Maintenance in Amsterdam, Netherlands (Lumen) Feb 25, 2025 23:00 - Feb 26, 2025 05:00 UTC
Affected Cloud Agents

-Amsterdam, Netherlands (Lumen)
-Amsterdam, Netherlands - IPv6 (Lumen)

Maintenance window

Start time: 2025-02-25 23:00 UTC
End time: 2025-02-26 05:00 UTC

Impact
Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description
The network provider for the cloud agents will undergo scheduled maintenance. Service may be impacted during the whole 6 hour maintenance window.

Workaround
None

ThousandEyes Support is available 24/7 in case you need assistance with this maintenance or the platform. You can open a new case by sending an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com or status.thousandeyes.com

Posted on Feb 05, 2025 - 19:58 UTC
Maintenance in Frankfurt, Germany (Lumen) Feb 26, 2025 23:00 - Feb 27, 2025 05:00 UTC
Description:
The provider is upgrading code on network devices

Start time: 2025-02-26 23:00 UTC
End time: 2025-02-27 05:00 UTC

Affected Cloud Agent:
* Frankfurt, Germany (Lumen)
* Frankfurt, Germany - IPv6 (Lumen)

Impact:
Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:
None

ThousandEyes Support is available 24/7 in case you need assistance with this maintenance or the platform. You can open a new case by ending an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com or status.thousandeyes.com

Posted on Feb 05, 2025 - 19:51 UTC
Network Maintenance in Oslo, Norway Feb 27, 2025 21:00-22:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-02-27 21:00:00 UTC
End time: 2025-02-27 22:00:00 UTC
Affected Cloud Agents:
Oslo, Norway
Oslo, Norway - IPv6

Posted on Feb 14, 2025 - 14:24 UTC
IP replacement in Doha, Qatar (Ooredoo) Feb 28, 2025 04:00-16:00 UTC
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address spaces won't be used after the maintenance.

When: 2025-02-28 from 04:00 to 16:00 UTC

Impact: No impact is expected

The new address spaces are:

31.56.71.0/24

2602:F6E9::/48

Posted on Feb 14, 2025 - 15:32 UTC
Network Maintenance in Vancouver, Canada Mar 7, 2025 06:00-14:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-03-07 06:00:00 UTC
End time: 2025-03-07 14:00:00 UTC
Affected Cloud Agents:

Vancouver, Canada

Vancouver, Canada - IPv6

Posted on Feb 14, 2025 - 14:27 UTC
Maintenance in St. John's, Canada Mar 12, 2025 04:30-06:00 UTC
Description: Provider is doing software upgrades.

Affected Cloud Agents:
* St. John's, Canada
* St. John's, Canada - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7 if you have any questions related to this incident, or if you need assistance with the platform. Email support@thousandeyes.com or open a live chat from within app.thousandeyes.com or status.thousandeyes.com to raise a support ticket.

Posted on Jan 17, 2025 - 21:25 UTC
Past Incidents
Feb 16, 2025

No incidents reported today.

Feb 15, 2025

No incidents reported.

Feb 14, 2025
Completed - The scheduled maintenance has been completed.
Feb 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 02:00 UTC
Scheduled - Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-02-14 02:00:00 UTC
End time: 2025-02-14 04:00:00 UTC
Affected Cloud Agents:

Strasbourg, France

Strasbourg, France - IPv6

Feb 10, 15:12 UTC
Feb 13, 2025

No incidents reported.

Feb 12, 2025
Resolved - The issue affecting Internet insights application outage detection has been resolved. The service is now fully operational.
Feb 12, 22:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 21:58 UTC
Investigating - We are currently investigating this issue.
Feb 12, 19:48 UTC
Identified - We are currently investigating a service degradation that has impacted internet insights application outage detection.
Feb 12, 19:42 UTC
Feb 11, 2025
Completed - The scheduled maintenance has been completed.
Feb 11, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 17:00 UTC
Scheduled - Description:
Provider is doing network optimizations.

Start time: 2025/02/11 17:00 UTC
End time: 2025/02/11 21:00 UTC

Affected Cloud Agents:
Surabaya, Indonesia
Surabaya, Indonesia - IPv6



Impact:Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround: None

ThousandEyes Support is available 24/7 in case you need assistance with this maintenance or the platform. You can open a new case by ending an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com or status.thousandeyes.com

Feb 5, 19:42 UTC
Completed - The scheduled maintenance has been completed.
Feb 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 10:00 UTC
Scheduled - Description: Network Maintenance

Affected Cloud Agents:

- Eindhoven, Netherlands (KPN)
- Eindhoven, Netherlands - IPv6 (KPN)

Start time: 2025-02-11 10:00:00 UTC
End time: 2025-02-11 11:00:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

Feb 10, 18:45 UTC
Completed - The scheduled maintenance has been completed.
Feb 11, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 06:00 UTC
Scheduled - The provider is doing network maintenance.

Start time: 2025-02-11 06:00 UTC

End time: 2025-02-11 11:00 UTC

Affected Cloud Agent:

Chicago, IL (Charter)

Chicago, IL - IPv6 (Charter)

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

ThousandEyes suppo