Service Degradation Affecting Event Detection in US1, US2, and EU Regions
Monitoring - Events generated in the US1 region between 14:50 and 16:55 UTC will not be available in the Event Detection platform, related dashboards or alerts.
Events in the US2 and EU regions have returned to normal.
We will monitor the results closely.
Dec 10, 2025 - 19:32 UTC
Update - We have identified that this issue is also impacting the US2 and EU regions.

Our engineering team is actively working to restore full functionality as soon as possible.
Dec 10, 2025 - 18:34 UTC
Identified - Summary:
We are currently experiencing an issue impacting the generation of new Events for Event Detection in the US1 Region. The issue began at 14:50 UTC on December 10th.

Impact:
Customers may not see newly generated Events in Event Detection. Related Alerts and Dashboards depending on Event Detection data may also be affected.

Our engineering team is actively working to identify the root cause and restore full functionality as soon as possible.
Dec 10, 2025 - 17:16 UTC
Datacenter relocation in Chicago, IL (Webex)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 09, 2025 - 20:00 UTC
Scheduled - Description

The Webex Datacenter in Chicago, IL, which previously hosted the ThousandEyes Cloud Agents, has been decommissioned. The Cloud Agents Operations Team is currently collaborating closely with Webex engineers to migrate these agents to a new compute platform in the replacement datacenter as part of the redeployment process.

Workaround: None
Dec 8, 2025 18:00 - Dec 19, 2025 18:00 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability Operational
90 days ago
99.97 % uptime
Today
API Availability Operational
90 days ago
99.96 % uptime
Today
Test data availability Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links Operational
90 days ago
100.0 % uptime
Today
SAML/SSO Operational
90 days ago
99.97 % uptime
Today
Configuration and Management Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Event Detection Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing Operational
90 days ago
100.0 % uptime
Today
Notification dispatching Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations Operational
90 days ago
100.0 % uptime
Today
Email notifications Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository Operational
90 days ago
100.0 % uptime
Today
Appliance downloads Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER Operational
Broadband Providers: AMER Operational
Mobile Providers: AMER Operational
Azure: AMER Operational
AWS: AMER Operational
Google Cloud: AMER Operational
Alibaba Cloud: AMER Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA Operational
Azure: EMEA Operational
AWS: EMEA Operational
Google Cloud: EMEA Operational
Alibaba Cloud: EMEA Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC Operational
Azure: APAC Operational
AWS: APAC Operational
Google Cloud: APAC Operational
Alibaba Cloud: APAC Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
100.0 % uptime
Today
AI Assistant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance Window: ThousandEyes Engineering team will perform MySQL upgrade in US1/US2 region Dec 11, 2025 02:00-03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 04, 2025 - 16:05 UTC
Scheduled - ThousandEyes Engineering team will perform MySQL upgrade in US1/US2 regions on Thursday, December 11, 2025, 6PM-7PM PST (2AM-3AM UTC) on a database backing several Cloud Enterprise Agents services.
Dec 02, 2025 - 14:53 UTC

Maintenance in Ashburn, VA (Comcast) Dec 11, 2025 06:00-11:00 UTC

The provider is doing maintenance on the transports.

Start time: 2025-12-11 06:00 UTC

End time: 2025-12-11 11:00 UTC

Affected Cloud Agent:

Ashburn, VA (Comcast)

Ashburn, VA - IPv6 (Comcast)

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Nov 26, 2025 - 22:37 UTC

Network Maintenance in Brasilia, Brazil Dec 16, 2025 03:00-09:00 UTC

Description:

Network Maintenance

Start time: 2025-12-16 03:00:00 UTC
End time: 2025-12-16 09:00:00 UTC

Affected Cloud Agents:
Brasilia, Brazil
Brasilia, Brazil - IPv6

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Dec 02, 2025 - 20:15 UTC

Capacity increase on Dammam, Saudi Arabia (GCP me-central2) Dec 18, 2025 13:00-21:00 UTC

The Cloud Agents Operations Team will perform a capacity increase on multiple Cloud Agents. This also includes adding IP addresses to the Cloud Agent.

When: 2025-12-18 from 13:00 to 21:00 UTC

Impact: No impact is expected

The IP addresses added on Dammam, Saudi Arabia (GCP me-central2):

34.166.21.111
Posted on Dec 10, 2025 - 14:25 UTC

Scheduled Maintenance for Database Systems in EU1 Region Jan 8, 2026 17:00-18:00 UTC

Description:

The ThousandEyes operations team will perform a maintenance window on database infrastructure in EU region


Start time: 2026-01-08 17:00:00 UTC
End time: 2026-01-08 18:00:00 UTC



Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Dec 09, 2025 - 20:06 UTC

Scheduled Maintenance for Database Systems in US1/US2 Regions Jan 13, 2026 02:00-03:00 UTC

Description:

The ThousandEyes operations team will perform a maintenance window on database infrastructure in US1/US2 regions


Start time: 2026-01-13 02:00:00 UTC
End time: 2026-01-13 03:00:00 UTC



Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Dec 09, 2025 - 20:11 UTC
Dec 10, 2025
Network Maintenance in Cleveland, OH (Charter)
Completed - The scheduled maintenance has been completed.
Dec 10, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 05:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2025-12-10 05:00:00 UTC
End time: 2025-12-10 11:00:00 UTC

Affected Cloud Agents:
Cleveland, OH (Charter)
Cleveland, OH - IPv6 (Charter)
Nov 18, 11:00 UTC
Dec 9, 2025
Capacity increase on Halifax, Canada
Completed - The scheduled maintenance has been completed.
Dec 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2025-12-09 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:

99.209.73.0/26

2606:f900:7100::/48
Nov 26, 12:12 UTC
Maintenance Window: ThousandEyes Engineering team will perform MySQL upgrade in EU1 region
Completed - The scheduled maintenance has been completed.
Dec 9, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 17:00 UTC
Scheduled - ThousandEyes Engineering team will perform MySQL upgrade in EU1 region on Tuesday, December 09, 2025, 9am-10am PST (5pm-6pm UTC) on a database backing several Cloud Enterprise Agents services.
Dec 2, 14:46 UTC
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025
Emergency Network Maintenance in New Delhi, India (Vodafone Idea)
Completed - The scheduled maintenance has been completed.
Dec 6, 00:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:30 UTC
Scheduled - Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-12-05 18:30:00 UTC
End time: 2025-12-06 00:30:00 UTC

Affected Cloud Agents:
New Delhi, India (Vodafone Idea)
New Delhi, India - IPv6 (Vodafone Idea)
Dec 5, 09:25 UTC
Emergency Network Maintenance in New Delhi, India (Bharti Airtel)
Completed - The scheduled maintenance has been completed.
Dec 6, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 18:30 UTC
Scheduled - Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-12-05 18:30:00 UTC
End time: 2025-12-06 00:30:00 UTC

Affected Cloud Agents:
New Delhi, India (Bharti Airtel)
New Delhi, India - IPv6 (Bharti Airtel)
Dec 5, 09:24 UTC
Dec 5, 2025
Dec 4, 2025
Issues with Connected Devices data API export
Resolved - The incident has been resolved.
Dec 4, 12:56 UTC
Investigating - Connected Devices data API exports are not being generated. We are investigating the issue.
Dec 4, 11:31 UTC
Maintenance in Medellín, Colombia (Claro)
Completed - The scheduled maintenance has been completed.
Dec 4, 06:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 15:00 UTC
Scheduled - The provider is upgrading firmwares.

Start time: 2025-12-03 15:00 UTC

End time: 2025-12-04 06:30 UTC

Affected Cloud Agent:

Medellín, Colombia (Claro)

Medellín, Colombia - IPv6 (Claro)

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Nov 26, 22:14 UTC
Network Maintenance in Medellín, Colombia (Claro)
Completed - The scheduled maintenance has been completed.
Dec 4, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 03:00 UTC
Scheduled - Network Maintenance

Start time: 2025-12-04 03:00:00 UTC

End time: 2025-12-04 06:30:00 UTC

Affected Cloud Agents:

Medellín, Colombia (Claro)

Medellín, Colombia - IPv6 (Claro)

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Nov 21, 18:49 UTC
Scheduled Maintenance on ThousandEyes Platform for US1/US2 regions
Completed - The scheduled maintenance has been completed.
Dec 4, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 03:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 1, 19:29 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 1, 19:28 UTC
Scheduled - ThousandEyes team will be performing a maintenance window for US1/US2 regions.

Start time: 2025-12-04 03:00:00 UTC
End time: 2025-12-04 04:00:00 UTC

Anticipated Impact:

Usage reporting may be unavailable, usage events may experience a delay.
The agent offline graph shown under Agent Statistics may not be fully consistent during this period.

Internet insights:
During maintenance window, network and application outages may be missed and/or incomplete, historical network and application outages may not be available, trials and new customer updates may be delayed.

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Nov 25, 18:48 UTC
Dec 3, 2025
Service degradation impacting API Alert List and Alert Detail endpoints on API v5 and API v6
Resolved - This incident has been resolved.
Dec 3, 02:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Dec 2, 23:55 UTC
Investigating - We have identified an issue with the Alert List and Alert Details API endpoints.
Customers may experience 404 errors on the API v5 and v6 versions of these endpoints, which started around December 2, 2025, at 18:00 UTC.

We are currently investigating the issue and are working on a fix.
Dec 2, 23:22 UTC
Dec 2, 2025
Name Replacement for several Cloud Agents
Completed - The scheduled maintenance has been completed.
Dec 2, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform agent name changing to improve naming coherency.

When: 2025-12-02 from 13:00 to 21:00 UTC

New agent naming:
- Macau, Macau → Macao, Macao
- Macau, Macau (HK Telecom) → Macao, Macao (HKT)

Impact: No impact is expected

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Nov 19, 17:18 UTC
IP replacement in Nagoya, Japan
Completed - The scheduled maintenance has been completed.
Dec 2, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 10:00 UTC
Scheduled - Description:

The ThousandEyes team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space will continue to be used after the maintenance, with additional IPs joining the address space.


Start time: 2025-12-02 10:00:00 UTC
End time: 2025-12-02 20:00:00 UTC


The new IP address spaces are:

111.87.110.96/27
125.50.137.32/27
2001:0268:0850:0100:0000:0000:0000:0000/56


Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Nov 17, 16:37 UTC
Scheduled Maintenance on ThousandEyes Platform for EU region
Completed - The scheduled maintenance has been completed.
Dec 2, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 1, 19:30 UTC
Update - We will be undergoing scheduled maintenance during this time.
Dec 1, 19:27 UTC
Scheduled - ThousandEyes team will be performing a maintenance window for EU region.

Start time: 2025-12-02 17:00:00 UTC
End time: 2025-12-02 18:00:00 UTC

Anticipated Impact:

Usage reporting may be unavailable, usage events may experience a delay.
The agent offline graph shown under Agent Statistics may not be fully consistent during this period.

Internet insights:
During maintenance window, network and application outages may be missed and/or incomplete, historical network and application outages may not be available, trials and new customer updates may be delayed



Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Nov 24, 23:11 UTC
IP replacement in Budapest, Hungary
Completed - The scheduled maintenance has been completed.
Dec 2, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 01:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2025-12-02 from 01:00 to 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP address spaces are:

109.122.219.128-159

2a01:6ee0:1:3217::/64
Nov 12, 13:01 UTC
Network Maintenance in multiple locations in Brazil
Completed - The scheduled maintenance has been completed.
Dec 2, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 01:01 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2025-12-02 01:00:00 UTC
End time: 2025-12-02 04:00:00 UTC

Affected Cloud Agents:
Brasilia, Brazil (Claro)
Brasilia, Brazil - IPv6 (Claro)
Fortaleza, Brazil (Claro)
Fortaleza, Brazil - IPv6 (Claro)
Manaus, Brazil (Claro)
Manaus, Brazil - IPv6 (Claro)
Salvador, Brazil (Claro)
Salvador, Brazil - IPv6 (Claro)
São Paulo, Brazil (Embratel)
São Paulo, Brazil - IPv6 (Embratel)
Nov 21, 13:04 UTC
Dec 1, 2025
Maintenance in Lima, Peru (Claro)
Completed - The scheduled maintenance has been completed.
Dec 1, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 02:30 UTC
Scheduled - The provider is upgrading firmwares.

Start time: 2025-12-01 02:30 UTC

End time: 2025-12-01 05:30 UTC

Affected Cloud Agent:

Lima, Peru (Claro)

Lima, Peru - IPv6 (Claro)

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Nov 26, 22:29 UTC
Nov 30, 2025
aintenance in Quito, Ecuador (Claro)
Completed - The scheduled maintenance has been completed.
Nov 30, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 02:00 UTC
Scheduled - The provider is doing firmware upgrades.

Start time: 2025-11-30 02:00 UTC

End time: 2025-11-30 06:00 UTC

Affected Cloud Agent:

Quito, Ecuador (Claro)

Quito, Ecuador - IPv6 (Claro)

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Nov 26, 22:43 UTC
Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

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