All Systems Operational
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Hardware replacement in Edinburgh, Scotland (IPv4 and IPv6) Jun 7, 2023 12:00-20:00 UTC
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When:
2023-06-07 from 12:00 UTC to 20:00 UTC

Impact:
No impact is expected

The new IP address space is:

Edinburgh, Scotland (IPv4)
217.30.125.64/26
Edinburgh, Scotland (IPv6)
2a02:16e0:205::/56

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on May 23, 2023 - 18:26 UTC
Past Incidents
May 31, 2023

No incidents reported today.

May 30, 2023
Maintenance on page load and transaction test services for US customers
Completed - The scheduled maintenance has been completed.
May 30, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 03:30 UTC
Scheduled - Summary
ThousandEyes Engineering team will be making changes to how traffic to the US instances of app.thousandeyes.com and api.thousandeyes.com is routed internally. This change is not expected to have any impact, but there may be an increased occurrence of error responses from the ThousandEyes web application or API.

When: 2023-05-30 from 15:30 to 17:30 UTC
May 24, 22:56 UTC
May 29, 2023

No incidents reported.

May 28, 2023
Maintenance in Osaka, Japan (NTT)
Completed - The scheduled maintenance has been completed.
May 28, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 15:00 UTC
Scheduled - Affected Cloud Agent: Osaka, Japan (NTT) & Osaka, Japan - IPv6 (NTT)

Start time: 2023-05-28 15:00 UTC

End time: 2023-05-28 21:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit
Mar 29, 08:53 UTC
May 27, 2023

No incidents reported.

May 26, 2023
Delayed Dashboard Data Ingestion
Resolved - This incident has been resolved.
May 26, 20:09 UTC
Update - Endpoint Browser Sessions data in Dashboards may be delayed up to 10 minutes.
Data will take some time to be rendered on the portal.
May 26, 19:40 UTC
Monitoring - Dashboard data DNS issue mitigated, monitoring situation and investigation still in progress.
May 26, 15:59 UTC
Investigating - Investigating possible service degradation of data ingestion to Dashboards due to DNS incident.
Incident start 13:16 UTC, Stopped 15:01 UTC but resumed, investigation in progress.
May 26, 15:27 UTC
May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023
Maintenance - New IPs in Tokyo, Japan
Completed - The scheduled maintenance has been completed.
May 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 13:00 UTC
Scheduled - Summary
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2023-05-22 from 13:00 to 21:00 UTC

Impact: No impact is expected

The IP address space is:
* 23.248.164.96/27 (being added)
* 23.248.164.16/28
* 23.248.164.32/27
* 2602:ffe4:c00:1000::/104

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from http://status.thousandeyes.com to speak with a support engineer if you have any questions.
May 8, 16:19 UTC
May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023
Maintenance on Endpoint Agent > Browser Sessions Settings
Completed - The scheduled maintenance has been completed.
May 17, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 15, 16:26 UTC
Scheduled - Summary
The ThousandEyes Endpoint team will perform maintenance on the endpoint agent browser session setting services in the US and EU region between 10:00 and 12:00 pm UTC on 2023-05-17 .

Anticipated Impact
Endpoint agent browser session setting services may be impacted for up to 60 minutes during this maintenance window. Users in the US and EU region will observe the following behavior while services are impacted:

Users will not be able to create, modify or delete Monitored Networks via the UI.

Users will not be able to create, modify or delete Monitored Domain Sets via the UI.

Workaround
None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
May 5, 07:12 UTC
← Incident History Powered by Atlassian Statuspage
© 2020 ThousandEyes | By subscribing to notifications you are agreeing to Atlassian's privacy policy