Resolved -
This incident has been resolved.
Sep 27, 02:00 UTC
Monitoring -
The issue has been mitigated. We are monitoring the results.
Sep 26, 20:41 UTC
Update -
We have identified a possible degradation for the ThousandEyes Web Application and API service.
Enterprise Agents may not save changes.
Alerts and Alert Notifications may be delayed.
Sep 26, 19:03 UTC
Investigating -
Service degradation is still present.
Enterprise Agent may not correctly take/save the changes applied to them, also for existing Enterprise Agent we might lose visibility to agent metadata changes sent from agents like hostname, ip address, software versions (agent, browserbot, TEVA), OS, Kernel etc.
Controller/ThousandEyes Platform might reject checkins from agents checking in for the first time.
we are working actively in this issue
Sep 26, 18:24 UTC
Monitoring -
The issue has been identified and mitigated, we are monitoring the results
Timestamp 16:40 UTC - 17:40 UTC
Sep 26, 17:50 UTC
Investigating -
We are currently investigating a possible service degradation that could prevent Enterprise Agent to correctly take/save the changes applied to them, also for existing Enterprise Agent we might lose visibility to agent metadata changes sent from agents like hostname, ip address, software versions (agent, browserbot, TEVA), OS, Kernel etc.
Controller/ThousandEyes Platform might reject checkins from agents checking in for the first time.
We are working actively in this issue.
Sep 26, 17:44 UTC