All Systems Operational
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
99.98 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
99.97 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled - AgentOps will perform maintenance to move the agents to more up-to-date servers that have identical specs. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When:
2022-05-18 from 8:00 UTC to 18:00 UTC

Impact:
No impact is expected

The new IP address space is:

66.172.9.128/26

May 11, 10:17 UTC
Maintenance in Dublin, Ireland Jul 6, 22:00 - Jul 7, 04:00 UTC
Affected Cloud Agent: Dublin, Ireland

Start time: 2022-07-06 22:00 UTC

End time: 2022-07-07 04:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit at Dublin, Ireland

Posted on May 11, 09:22 UTC
Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 15:00 UTC
Scheduled - Description:

The Telco is performing maintenance in the ThousandEyes circuit at Perth, Australia

Locations:
Perth, Australia

Impact:
Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:
Temporally choose another Australian location

Please contact support@thousandeyes.com, or open a chat, for further information or assistance. Instructions on opening a support chat are available here: https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes

May 12, 15:13 UTC
Resolved - This incident has been resolved.
May 17, 05:00 UTC
Monitoring - All new alert rules or any alert configuration changes for CEA and BGP alert types have caught up and we are currently monitoring as of 23:11 UTC
May 16, 23:23 UTC
Investigating - Summary
New alert rules or any configuration changes made after 2022-05-16 at 22:15 for Cloud and Enterprise Agents and BGP Routing alerts are delayed

Impact
Configuration changes made for Cloud and Enterprise Agents, BGP routing alerts are delayed. All unchanged alert rules are processing and delivering alerts timely and accurately

May 16, 22:57 UTC
May 16, 2022
Resolved - This incident has been resolved.
May 16, 04:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 15, 23:35 UTC
Update - We are currently investigating BGP private collector and data availability
May 15, 22:22 UTC
Identified - Some BGP data might not display updated in the timeline. Unable to fetch data from BGP private collector. The operations team is currently investigating.

Impact
Customers using bgpc-8 collectors will see the possibly data missing.

Timeline:
8:15 am UTC - 10:15 am UTC

Status
The issue has been identified and we are currently working to implement a fix.

May 15, 08:00 UTC
May 15, 2022
May 14, 2022

No incidents reported.

May 13, 2022
Completed - The scheduled maintenance has been completed.
May 13, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 08:00 UTC
Scheduled - Description:

AgentOps will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

Locations:
Los Angeles, CA (Trial)
Miami, FL (Trial)

The new IP address space for Los Angeles, CA (Trial) is:

207.246.98.79
144.202.112.63
45.32.80.143

The new IP address space for Miami, FL (Trial) is:

104.156.246.96
45.77.199.48
140.82.26.31
45.63.107.232

Impact:
No impact is expected

Workaround:
None

Please contact support@thousandeyes.com, or open a chat, for further information or assistance. Instructions on opening a support chat are available here: https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes

May 5, 18:09 UTC
May 12, 2022
Resolved - The Endpoint Agent geolocation service has been restored
May 12, 15:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 12, 14:35 UTC
Identified - - Geolocation Services is crashing and causing the the high check-in time for Endpoint agents
- ThousandEyes Engineering team has disabled the Endpoint agent geolocation services temporarily at 2022-05-12 00:05 UTC
- Endpoint agent check-in time is back to normal
- Endpoint agent team is investigating the geolocation services

Service Impact: Endpoint agents will use the geolocation of the assigned IP addresses instead of the Google API services , and this might cause inaccurate locations for Endpoint Agents

May 12, 00:46 UTC
Investigating - Endpoint agent controller encountered a high check-in time for Endpoint agents
Incident Start time: 2022-05-11 22:58:23 UTC

May 12, 00:36 UTC
Completed - The scheduled maintenance has been completed.
May 12, 01:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:01 UTC
Scheduled - Affected Cloud Agent: Frankfurt, Germany (Cogent)

Start time: 2022-05-11 22:00 UTC

End time: 2022-05-12 01:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing emergency maintenance in our circuit at Frankfurt, Germany

May 10, 00:15 UTC
Completed - The scheduled maintenance has been completed.
May 12, 01:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 UTC
Scheduled - Description:

Partner ISP sent planned maintenance notice. Up to 2 hours of downtime is expected.

Affected Cloud Agents:

Eindhoven, Netherlands (Ziggo)

Eindhoven, Netherlands - IPv6 (Ziggo)

Start time: 2022/05/11 21:00 UTC

End time: 2022/05/12 01:00 UTC

Impact:

Possible missing test rounds, destination unreachable, high loss/latency/jitter on first day

Please contact support@thousandeyes.com, or open a chat, for further information or assistance.
Instructions on opening a support chat are available here: https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes

Apr 28, 11:12 UTC
May 11, 2022
May 10, 2022

No incidents reported.

May 9, 2022
Completed - The scheduled maintenance has been completed.
May 9, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 18:31 UTC
Scheduled - Description:
ThousandEyes AgentOps Team will perform maintenance for Cloud Agents New Delhi, India (JIO) and New Delhi, India - IPv6 (JIO), the Telcom uplink switch will have a brief update.

Impact:
The following Cloud Agents will be affected :
New Delhi, India (JIO)
New Delhi, India - IPv6 (JIO)

- Possible missing test rounds, destination unreachable, high loss/latency/jitter on first day

Please contact support@thousandeyes.com, or open a chat, for further information or assistance. Instructions on opening a support chat are available here: https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes

Apr 27, 14:42 UTC
May 8, 2022
May 7, 2022

No incidents reported.

May 6, 2022
Completed - The scheduled maintenance has been completed.
May 6, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:00 UTC
Scheduled - Description:

AgentOps will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

The new IP address space for Riyadh, Saudi Arabia is:

37.216.201.129-183/26
2a00:f580::905-9ff/120

Impact:
No impact is expected

Workaround:
None

Please contact support@thousandeyes.com, or open a chat, for further information or assistance. Instructions on opening a support chat are available here: https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes

Apr 27, 14:33 UTC
May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.