Issues with Endpoint Agents NPCAP 1.86
Identified - We have identified a specific software with which the issues are correlated. We continue investigating this.
Feb 03, 2026 - 11:22 UTC
Investigating - We have received reports of a few issues affecting Endpoint Agents related to NPCAP 1.86.
We are currently investigating the issue.
Feb 02, 2026 - 12:22 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability Operational
90 days ago
100.0 % uptime
Today
API Availability Operational
90 days ago
99.99 % uptime
Today
Test data availability Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links Operational
90 days ago
100.0 % uptime
Today
SAML/SSO Operational
90 days ago
100.0 % uptime
Today
Configuration and Management Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Event Detection Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing Operational
90 days ago
100.0 % uptime
Today
Notification dispatching Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations Operational
90 days ago
100.0 % uptime
Today
Email notifications Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository Operational
90 days ago
100.0 % uptime
Today
Appliance downloads Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER Operational
Broadband Providers: AMER Operational
Mobile Providers: AMER Operational
Azure: AMER Operational
AWS: AMER Operational
Google Cloud: AMER Operational
Alibaba Cloud: AMER Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA Operational
Azure: EMEA Operational
AWS: EMEA Operational
Google Cloud: EMEA Operational
Alibaba Cloud: EMEA Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC Operational
Azure: APAC Operational
AWS: APAC Operational
Google Cloud: APAC Operational
Alibaba Cloud: APAC Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
100.0 % uptime
Today
AI Assistant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

IP Replacement in Trial Cloud Agents Locations Feb 4, 2026 13:00-18:00 UTC

Description:

The ThousandEyes team will change the addresses of the several Trial Cloud Agents in the continued effort to improve quality of service. The current IP addresses won't be used after the maintenance.


Start time: 2026-02-04 13:00:00 UTC
End time: 2026-02-04 18:00:00 UTC


The new IP addresses on Ashburn, VA (Trial) are:

172.237.163.204
172.233.226.58
172.233.231.199
172.233.192.174

The new IP addresses on Chicago, IL (Trial) are:

172.232.3.211
172.234.196.76
172.232.31.169
172.236.127.178

The new IP addresses on Dallas, TX (Trial) are:

149.28.248.161
207.148.1.186
45.76.58.12
144.202.64.11

The new IP addresses on Sydney, Australia (Trial) are:

45.77.236.123
139.180.164.248
45.77.234.38
149.28.183.3


Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jan 21, 2026 - 17:02 UTC

Network Maintenance in Strasbourg, France Feb 9, 2026 23:00 - Feb 10, 2026 05:00 UTC

Description:

Network Maintenance

Start time: 2026-02-09 23:00:00 UTC
End time: 2026-02-10 05:00:00 UTC


Affected Cloud Agents:
Strasbourg, France
Strasbourg, France - IPv6

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jan 06, 2026 - 15:57 UTC

Network Maintenance in Manchester, England (BT) Feb 12, 2026 00:00-07:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-02-12 00:00:00 UTC
End time: 2026-02-12 07:00:00 UTC
Affected Cloud Agents:

Manchester, England (BT)

Manchester, England - IPv6 (BT)
Posted on Jan 19, 2026 - 10:29 UTC

Network Maintenance in Ashburn, VA (Charter) Feb 12, 2026 05:00-11:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-02-12 05:00:00 UTC
End time: 2026-02-12 11:00:00 UTC
Affected Cloud Agents:

Ashburn, VA (Charter)

Ashburn, VA - IPv6 (Charter)
Posted on Feb 03, 2026 - 14:14 UTC

Network Maintenance in Singapore (Singtel) Mar 13, 2026 17:00-21:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-13 17:00:00 UTC
End time: 2026-03-13 21:00:00 UTC
Affected Cloud Agents:

Singapore (Singtel)

Singapore - IPv6 (Singtel)
Posted on Feb 03, 2026 - 14:17 UTC
Feb 3, 2026

Unresolved incident: Issues with Endpoint Agents NPCAP 1.86.

Feb 2, 2026
Delays ingesting data for multiple features
Resolved - The Incident is now resolved
Feb 2, 11:13 UTC
Monitoring - BGP Updates table data was unavailable on February 2, 2026, between 09:35 AM and 10:23 AM UTC.
Traffic Insights data ingestion was also affected.
Feb 2, 11:11 UTC
Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Emergency maintenance in Austin, TX
Completed - The scheduled maintenance has been completed.
Jan 30, 21:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 12:00 UTC
Scheduled - Description:

Scheduled network maintenance will take place during this time.


Start time:2026-01-30 12:00:00 UTC
End time: 2026-01-30 22:00:00 UTC


Affected Cloud Agents:
- Austin, TX
- Austin, TX - IPv6


Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available 24/7 if assistance with this maintenance or the platform is required.
Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions.
Jan 27, 19:32 UTC
Jan 29, 2026
Emergency maintenance in Dallas, TX
Completed - The scheduled maintenance has been completed.
Jan 29, 23:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 14:00 UTC
Scheduled - Description:

Scheduled network maintenance will take place during this time.


Start time:2026-01-29 14:00:00 UTC
End time: 2026-01-29 23:59:00 UTC


Affected Cloud Agents:
- Dallas, TX
- Dallas, TX - IPv6


Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support 24/7 if assistance with this maintenance or the platform is required.
Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions.
Jan 27, 19:30 UTC
Service Degradation Affecting WAN Insights
Resolved - This incident has been resolved
Jan 29, 21:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Jan 29, 18:22 UTC
Investigating - We are currently investigating an issue affecting WAN Insights

Impact:
WAN Insights data ingestion pipelines in US are experiencing a delay. Customers may experience stale data in their recent WAN Insights dashboards
Jan 29, 18:09 UTC
Maintenance in Surabaya, Indonesia
Completed - The scheduled maintenance has been completed.
Jan 29, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 17:00 UTC
Scheduled - Affected Cloud Agents:

Surabaya, Indonesia

Surabaya, Indonesia - IPv6

Start time: 2026/01/29 17:00 UTC

End time: 2026/01/29 20:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Provider is upgrading the distribution switch.
Jan 29, 13:30 UTC
Maintenance in Ashburn, VA (Charter)
Completed - The scheduled maintenance has been completed.
Jan 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 05:00 UTC
Scheduled - Affected Cloud Agent:

Ashburn, VA (Charter)

Ashburn, VA - IPv6 (Charter)

Start time: 2026-01-29 05:00 UTC

End time: 2026-01-29 11:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The provider is doing network maintenance.
Jan 9, 13:49 UTC
Jan 28, 2026
Maintenance in Surabaya, Indonesia
Completed - The scheduled maintenance has been completed.
Jan 28, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 19:00 UTC
Scheduled - Description:

Provider is doing network maintenance.


Start time:2026/01/28 19:00 UTC
End time: 2026/01/28 21:00 UTC


Affected Cloud Agents:
Surabaya, Indonesia
Surabaya, Indonesia - IPv6


Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jan 27, 17:39 UTC
Filters in Path visualisation view not working
Resolved - This incident has been resolved.
Jan 28, 05:34 UTC
Monitoring - Customers may have experienced a temporary issue during which filters in the Path Visualization view were not functioning as expected and Path visualisation having readability issues on 28th Jan, 3.45 am - 4.34 am UTC.
The issue has now been identified and resolved, the filter functionality in the Path Visualization view is operating as expected.
Jan 28, 05:24 UTC
Network Maintenance in Strasbourg, France
Completed - The scheduled maintenance has been completed.
Jan 28, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 23:00 UTC
Scheduled - Description:

Network Maintenance

Start time: 2026-01-27 23:00:00 UTC
End time: 2026-01-28 05:00:00 UTC


Affected Cloud Agents:
Strasbourg, France
Strasbourg, France - IPv6

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jan 6, 15:53 UTC
Jan 27, 2026
Service Degradation Affecting Endpoint Scheduled tests
Resolved - This incident has been resolved
Jan 27, 20:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results
Jan 27, 19:07 UTC
Update - We are continuing to investigate this issue.
Jan 27, 18:39 UTC
Update - We also identified a possible delay under Views and Dashboards for Endpoint Agent Network metrics
Jan 27, 18:32 UTC
Investigating - We are currently investigating an issue that is impacting Endpoint scheduled tests.

Impact:
Endpoint scheduled tests data is delayed by 30 minutes
Jan 27, 18:20 UTC
Scheduled Maintenance on ThousandEyes Platform for US1/US2 region
Completed - The scheduled maintenance has been completed.
Jan 27, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 20:24 UTC
Scheduled - Description:

ThousandEyes team will be performing a maintenance window for US1/US2 region.


Start time: 2026-01-27 03:00:00 UTC
End time: 2026-01-27 04:00:00 UTC


Impact:

During this maintenance window, alerts & notifications will be delayed, including:

* Email notifications
* Slack messages
* PagerDuty incidents
* ServiceNow tickets
* Webhooks
* Third-party integrations (AppDynamics, Azure, AWS, etc.)

Additionally, you may not be able to create, modify, or delete alert rules or integrations during this time.

Dashboards:

*Alert widgets that are grouped or filtered by alert rules may experience loading issues.
*Alert rule filters may also experience loading issues.


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jan 20, 22:29 UTC
Jan 26, 2026
CMH1/FRA1 Regions: Private BGP Collectors upgrade at 09:05 - 09:45 UTC on Monday 2026-Jan-26
Completed - The scheduled maintenance has been completed.
Jan 26, 09:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 09:05 UTC
Scheduled - Listed BGP Collectors will be upgraded between 09:05 and 09:45 UTC on Monday 2026-Jan-26





CMH1

bgpc-1.prd.cmh1.thousandeyes.com: 18.224.121.135, 2600:1f16:3c9:4501:0:ffff:12e0:7987

bgpc-2.prd.cmh1.thousandeyes.com: 13.58.167.144, 2600:1f16:3c9:4502:0:ffff:d3a:a790

bgpc-3.prd.cmh1.thousandeyes.com: 18.222.81.178, 2600:1f16:3c9:4503:0:ffff:12de:51b2

bgpc-4.prd.cmh1.thousandeyes.com: 18.223.198.117, 2600:1f16:3c9:4501:0:ffff:12df:c675

bgpc-5.prd.cmh1.thousandeyes.com: 18.116.126.27, 2600:1f16:3c9:4502:0:ffff:1274:7e1b

bgpc-6.prd.cmh1.thousandeyes.com: 3.130.167.13, 2600:1f16:3c9:4503:0:ffff:382:a70d



FRA1

bgpc-1.prd.fra1.thousandeyes.com: 3.76.62.135, 2a05:d014:17b:9501:0:ffff:34c:3e87

bgpc-2.prd.fra1.thousandeyes.com: 35.158.8.92, 2a05:d014:17b:9502:0:ffff:239e:85c

bgpc-3.prd.fra1.thousandeyes.com: 3.122.189.114, 2a05:d014:17b:9503:0:ffff:37a:bd72

bgpc-4.prd.fra1.thousandeyes.com: 52.57.189.161, 2a05:d014:17b:9501:0:ffff:3439:bda1

bgpc-5.prd.fra1.thousandeyes.com: 35.157.54.32, 2a05:d014:17b:9502:0:ffff:239d:3620

bgpc-6.prd.fra1.thousandeyes.com: 18.199.9.14, 2a05:d014:17b:9503:0:ffff:12c7:90e



Anticipated Impact

During the maintenance window any new private bgp peering requests by customers will be pending. They will be served gradually as we complete the Steps described below.

During the upgrade procedure, the private bgp peerings of the collectors which are subject to be upgraded, will have delays in the views. No false alerts are expected on customers' side.

There shall be an update' rib and a full rib dump lost. This may cause delay in prefix discovery mechanisms of maximum 1hour.



This maintenance only impacts data collected from private BGP Monitors using the BGP collectors listed in this announcement.
Jan 21, 10:21 UTC
Jan 25, 2026

No incidents reported.

Jan 24, 2026
IP replacement in Sacramento, CA
Completed - The scheduled maintenance has been completed.
Jan 24, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 21:30 UTC
Scheduled - Description:

The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

Start Time: 2026-01-23 21:30 UTC
End Time: 2026-01-24 12:00 UTC

The new IP address spaces are:

- 67.203.106.64/26
- 2607:2C00:4000:5::/64

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None
Jan 12, 18:33 UTC
Jan 23, 2026
Jan 22, 2026
Scheduled Maintenance on ThousandEyes Platform for EU region
Completed - The scheduled maintenance has been completed.
Jan 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 21, 20:23 UTC
Scheduled - Description:

ThousandEyes team will be performing a maintenance window for EU region.


Start time: 2026-01-22 17:00:00 UTC
End time: 2026-01-22 18:00:00 UTC


Impact:

During this maintenance window, alerts & notifications will be delayed, including:

* Email notifications
* Slack messages
* PagerDuty incidents
* ServiceNow tickets
* Webhooks
* Third-party integrations (AppDynamics, Azure, AWS, etc.)

Additionally, you may not be able to create, modify, or delete alert rules or integrations during this time.

Dashboards:

*Alert widgets that are grouped or filtered by alert rules may experience loading issues.
*Alert rule filters may also experience loading issues.


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jan 20, 22:25 UTC
Network Maintenance in Lisbon, Portugal
Completed - The scheduled maintenance has been completed.
Jan 22, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 06:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-01-21 06:00:00 UTC
End time: 2026-01-22 00:00:00 UTC
Affected Cloud Agents:

Lisbon, Portugal

Lisbon, Portugal - IPv6
Jan 19, 10:24 UTC
Jan 21, 2026
Jan 20, 2026
Emergency Network Maintenance in Bangalore, India (Reliance)
Completed - The scheduled maintenance has been completed.
Jan 20, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 04:30 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-01-20 04:30:00 UTC
End time: 2026-01-20 12:30:00 UTC

Affected Cloud Agents:

1. Bangalore, India (Bharti Airtel)

2. Bangalore, India - IPv6 (Bharti Airtel)

3. Bangalore, India (Reliance)

4. Bangalore, India - IPv6 (Reliance)

5. Bangalore, India (Vodafone Idea)

6. Bangalore, India - IPv6 (Vodafone Idea)
Jan 19, 10:31 UTC
SFO2 Region only: Private BGP Collectors maintenance at 09:00 - 12:00 UTC on Tuesday 2026-Jan-20
Completed - The scheduled maintenance has been completed.
Jan 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 09:00 UTC
Scheduled - Listed BGP Collectors will be upgraded between 09:00 and 12:00 UTC on Tuesday 2026-Jan-20

bgpc-1.prd.sfo2.thousandeyes.com: 13.56.170.74
bgpc-2.prd.sfo2.thousandeyes.com: 54.215.39.49
bgpc-3.prd.sfo2.thousandeyes.com: 54.151.32.128
bgpc-4.prd.sfo2.thousandeyes.com: 52.52.125.229
bgpc-5.prd.sfo2.thousandeyes.com: 50.18.182.11
bgpc-6.prd.sfo2.thousandeyes.com: 54.219.202.142
bgpc-7.prd.sfo2.thousandeyes.com: 52.9.247.80
bgpc-8.prd.sfo2.thousandeyes.com: 54.177.98.192
bgpc-9.prd.sfo2.thousandeyes.com: 54.177.3.119
bgpc-10.prd.sfo2.thousandeyes.com: 50.18.203.200
bgpc-11.prd.sfo2.thousandeyes.com: 13.56.218.135
bgpc-12.prd.sfo2.thousandeyes.com: 54.215.242.113
bgpc-13.prd.sfo2.thousandeyes.com: 54.183.140.119
bgpc-14.prd.sfo2.thousandeyes.com: 54.219.106.142
bgpc-15.prd.sfo2.thousandeyes.com: 184.169.179.202
bgpc-16.prd.sfo2.thousandeyes.com: 54.241.135.228
bgpc-17.prd.sfo2.thousandeyes.com: 54.177.196.81
bgpc-18.prd.sfo2.thousandeyes.com: 54.177.18.218
bgpc-19.prd.sfo2.thousandeyes.com: 50.18.4.101
bgpc-20.prd.sfo2.thousandeyes.com: 13.52.194.114
bgpc-21.prd.sfo2.thousandeyes.com: 54.215.27.108
bgpc-22.prd.sfo2.thousandeyes.com: 50.18.137.31
bgpc-23.prd.sfo2.thousandeyes.com: 52.9.44.74
bgpc-24.prd.sfo2.thousandeyes.com: 184.169.194.251
bgpc-25.prd.sfo2.thousandeyes.com: 52.53.118.110
bgpc-26.prd.sfo2.thousandeyes.com: 50.18.155.62
bgpc-27.prd.sfo2.thousandeyes.com: 54.153.71.180
bgpc-28.prd.sfo2.thousandeyes.com: 52.9.237.57
bgpc-29.prd.sfo2.thousandeyes.com: 54.177.193.159
bgpc-30.prd.sfo2.thousandeyes.com: 54.177.192.94
bgpc-31.prd.sfo2.thousandeyes.com: 54.151.3.10
bgpc-32.prd.sfo2.thousandeyes.com: 54.176.160.243
bgpc-33.prd.sfo2.thousandeyes.com: 54.177.244.68
bgpc-34.prd.sfo2.thousandeyes.com: 54.177.97.138
bgpc-35.prd.sfo2.thousandeyes.com: 54.215.172.94
bgpc-36.prd.sfo2.thousandeyes.com: 50.18.111.112
bgpc-37.prd.sfo2.thousandeyes.com: 54.177.9.47
bgpc-38.prd.sfo2.thousandeyes.com: 13.52.157.209
bgpc-39.prd.sfo2.thousandeyes.com: 13.52.28.56
bgpc-40.prd.sfo2.thousandeyes.com: 54.215.77.154




Anticipated Impact

During the maintenance window any new private bgp peering requests by customers will be pending. They will be served gradually as we complete the Steps described below.

During the upgrade procedure, the private bgp peerings of the collectors which are subject to be upgraded, will have delays in the views. No false alerts are expected on customers' side.

There shall be an update' rib and a full rib dump lost. This may cause delay in prefix discovery mechanisms of maximum 1hour.

This maintenance only impacts data collected from private BGP Monitors using the BGP collectors listed in this announcement.
Jan 14, 13:13 UTC
Platform Maintenance for Endpoint Services in US1 and US2 regions
Completed - The scheduled maintenance has been completed.
Jan 20, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 17, 01:12 UTC
Scheduled - Description
ThousandEyes team will perform maintenance in US1 and US2 region for Endpoint Services.

Start Time: 01-20-2026 10:00 UTC

End Time: 01-20-2026 11:00 UTC

Impact
During the maintenance window, the following components will experience temporary delays.

  • Test Settings & Synthetic tests

    • - Creating or modifying Synthetic tests will be temporarily unavailable
    - New test results for existing tests will be delayed until maintenance completes

  • Real User Tests

    • - Creating/modifying Monitored Domain Sets will be temporarily unavailable
    - New test results for existing tests will be delayed until maintenance completes

  • Endpoint Agents

    • - Agent version rollouts and updates will be paused
    - Machine transfers between accounts will be temporarily unavailable
    - Adding/modifying proxy settings will be temporarily unavailable
    - Creating/modifying Agent labels and filters will be temporarily unavailable
    - Uploading/Getting agent logs as well as starting debug sessions will be temporarily unavailable

    Workaround: None

    ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
    Jan 10, 00:27 UTC
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