The ThousandEyes Dashboards, Event Detection, Alerts, Agents, Devices and BGP Services teams will perform maintenance on their services.
Start Time: 02-17-2025 16:00 UTC
End Time: 02-17-2025 18:00 UTC
Impact:
Dashboards
Data visualization on dashboards may experience intermittent delays during this maintenance window for data sourcing from Page Load, Transaction and API tests.
While the overall maintenance window is expected to last approximately 2 hours, each data type will likely only experience intermittent delays lasting a few minutes. No data will be lost during this maintenance.
Event Detection
Event Detection page in Cloud and Enterprise Agents tab, may be impacted for up to 2 hours during this maintenance window.
Users may observe delay in events being displayed in the Event dashboard and in any form of notifications based on Events.
Alerts
Users may observe minor delays in alerts triggering and clearing in the Alert List and Alert History pages, as well as minor delays in alert rule changes taking effect.
While the overall maintenance window is expected to last approximately 2 hours, each alert type will only experience intermittent delays lasting a few minutes. No data will be lost during this maintenance.
Agents and Devices
Updates to Agents and Device configurations may have delays before they take effect.
BGP Services
BGP alerts might trigger and clear with some delay. New prefix and monitor discovery might be delayed.
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Feb 14, 2025 - 00:13 UTC
Affected Cloud Agents:
St. Petersburg, Russia
St. Petersburg, Russia - IPv6
Start time: 2025/02/18 21:00 UTC
End time: 2025/02/19 01:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Provider is doing network optimizations.
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Feb 05, 2025 - 19:27 UTC
Affected Cloud Agent:
Los Angeles, CA (Charter)
Los Angeles, CA - IPv6 (Charter)
Start time: 2025-02-19 08:00 UTC
End time: 2025-02-19 14:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Description: The provider is doing planned network maintenance.
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Feb 05, 2025 - 19:36 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-02-19 18:30:00 UTC
End time: 2025-02-20 12:30:00 UTC
Affected Cloud Agents:
Bangalore, India (Bharti Airtel)
Bangalore, India - IPv6 (Bharti Airtel)
Posted on
Feb 14, 2025 - 14:21 UTC
Network Maintenance
Start time: 2025-02-20 04:30:00 UTC
End time: 2025-02-20 08:30:00 UTC
Affected Cloud Agents:
Mumbai, India (Reliance)
Mumbai, India - IPv6 (Reliance)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Feb 14, 2025 - 17:19 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-02-20 21:00:00 UTC
End time: 2025-02-20 22:00:00 UTC
Affected Cloud Agents:
Prague, Czech Republic
Prague, Czech Republic - IPv6
Posted on
Feb 10, 2025 - 15:15 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-02-20 21:00:00 UTC
End time: 2025-02-20 22:00:00 UTC
Affected Cloud Agents:
Palermo, Italy
Palermo, Italy - IPv6
Posted on
Feb 10, 2025 - 15:17 UTC
Description: Network Maintenance
Affected Cloud Agents:
- Singapore (Starhub Internet)
- Singapore - IPv6 (Starhub Internet)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-02-22 16:00:00 UTC
End time: 2025-02-22 22:00:00 UTC
Workaround: None
Posted on
Jan 24, 2025 - 17:46 UTC
The provider is upgrading firmwares.
Start time: 2025-02-24 08:00 UTC
End time: 2025-02-24 14:00 UTC
Affected Cloud Agent:
Los Angeles, CA (Charter)
Los Angeles, CA - IPv6 (Charter)
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Feb 05, 2025 - 20:11 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-02-27 21:00:00 UTC
End time: 2025-02-27 22:00:00 UTC
Affected Cloud Agents:
Oslo, Norway
Oslo, Norway - IPv6
Posted on
Feb 14, 2025 - 14:24 UTC
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address spaces won't be used after the maintenance.
When: 2025-02-28 from 04:00 to 16:00 UTC
Impact: No impact is expected
The new address spaces are:
31.56.71.0/24
2602:F6E9::/48
Posted on
Feb 14, 2025 - 15:32 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-03-07 06:00:00 UTC
End time: 2025-03-07 14:00:00 UTC
Affected Cloud Agents:
Vancouver, Canada
Vancouver, Canada - IPv6
Posted on
Feb 14, 2025 - 14:27 UTC