All Systems Operational
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 3, 2021

No incidents reported today.

Dec 2, 2021
Completed - The scheduled maintenance has been completed.
Dec 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 09:01 UTC
Scheduled - The ThousandEyes operations team will be performing scheduled maintenance on Endpoint Agent platform services.

Impact:

We do not anticipate any service disruption, however during this time there is a risk of disruption or delay to the following services as they relate to Endpoint Agent:
* Submission of Endpoint Agent test data
* Endpoint Agent test data availability in test views, reports and dashboards and API.
* Endpoint Agent alerts and alert notifications.

No impact is anticipated for any tests or alerts from Enterprise and Cloud Agents.
Nov 26, 04:42 UTC
Dec 1, 2021
Resolved - This incident has been resolved.
Dec 1, 21:17 UTC
Monitoring - ThousandEyes platform experienced a degradation of service during 2021-12-1 19:53 - 20:00 UTC

Impact:
- Users may have been unable to login to the platform
- Already logged in users may have encountered errors during this time.
- Requests to our API endpoints may have resulted in errors during this time.
- Delays in dispatch of alerts may have been encountered.

No further impact is currently being observed. Operations team are currently monitoring.
Dec 1, 20:26 UTC
Investigating - Our operations team is currently investigating possible impact to some of our platform services
Dec 1, 20:21 UTC
Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021
Completed - The scheduled maintenance has been completed.
Nov 22, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:00 UTC
Scheduled - Description

Locations:

- Wan Chai, Hong Kong

- Portland, OR

AgentOps will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2021-11-22 from 8:00 to 18:00 UTC

Impact: No impact is expected

The new IP address space for Wan Chai, Hong Kong is:

- 172.81.120.192/26

- 2602:FFE4:1:F::/104

The new IP address space for Portland, OR is:

- 162.218.67.64/26

- 2604:B480:FFF6::/104

Workaround
None
Nov 12, 19:42 UTC
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Resolved - This incident has been resolved.
Nov 19, 09:13 UTC
Update - We are continuing to work on a fix for this issue.
Nov 19, 09:05 UTC
Identified - Summary
There is delay in sending email reports for scheduled snapshots between 06:36 UTC to 09:02 UTC.

Impact
Sending email for scheduled snapshots is delayed. As a result, receiving of emails for scheduled snapshots data are also delayed. No data were lost.

Status
The issue has been identified and are currently working to implement a fix.
Nov 19, 09:01 UTC