Network outage in London, England (Webex Calling)
Investigating - London, England (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
London, England (Webex Calling)

Start time: Oct 02, 2026, 11:35 PM UTC
Oct 10, 2026 - 14:50 UTC
Network outage in Frankfurt, Germany (Webex Calling)
Investigating - Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
Frankfurt, Germany (Webex Calling)

Start time: Jun 23, 2026, 10:36 PM UTC
Aug 06, 2026 - 12:48 UTC
Network outage in Toronto & Vancouver, Canada (Webex Calling)
Identified - The issue has been identified.
Aug 07, 2026 - 09:33 UTC
Update - We are continuing to investigate this issue.
Jul 10, 2026 - 22:08 UTC
Investigating - Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: Jun 23, 2026, 10:36 PM UTC

Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)
Jun 24, 2026 - 23:21 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
Cloud and Enterprise Agents: Registration controller Operational
Cloud and Enterprise Agents: Test assignment and configuration controller Operational
Cloud and Enterprise Agents: Data ingress Operational
Endpoint Agents: Test assignment and configuration controller Operational
Endpoint Agents: Data submission collector Operational
Connected Devices Agent Registration Operational
Connected Devices Test Assignment Operational
ThousandEyes Platform and API Operational
Platform Availability Operational
API Availability Operational
Test data availability Operational
Reports and Dashboards Operational
Snapshots and Share Links Operational
SAML/SSO Operational
Configuration and Management Operational
Embedded Widgets Operational
Customer Success Chat Operational
Devices Operational
Usage and Billing Operational
Event Detection Operational
Endpoint Agent Views Operational
Outages Page Operational
Alerts and Notifications Operational
Alert processing Operational
Notification dispatching Operational
Webhook and Integrations Operational
Email notifications Operational
Internet Insights collection and processing Operational
Cloud Insights Operational
Traffic Insights Operational
BGP Operational
Public BGP collection and processing Operational
Private BGP Collection & Processing Operational
Agent Repositories and Downloads Operational
Ubuntu repository Operational
RHEL / CentOS repository Operational
Appliance downloads Operational
Custom Appliance Downloads Operational
Endpoint Agent downloads Operational
Cloud Agents: Americas Operational
Data Centers: AMER Operational
Broadband Providers: AMER Operational
Mobile Providers: AMER Operational
Azure: AMER Operational
AWS: AMER Operational
Google Cloud: AMER Operational
Alibaba Cloud: AMER Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA Operational
Azure: EMEA Operational
AWS: EMEA Operational
Google Cloud: EMEA Operational
Alibaba Cloud: EMEA Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC Operational
Azure: APAC Operational
AWS: APAC Operational
Google Cloud: APAC Operational
Alibaba Cloud: APAC Operational
ThousandEyes' corporate website Operational
ThousandEyes corporate website Operational
Internet Outages Map Operational
ThousandEyes for OpenTelemetry Operational
Connected Devices (Formerly SamKnows) Operational
AI Assistant Operational
ThousandEyes for Government (FedRAMP) Operational
ThousandEyes Platform and API Operational
Agent Configuration and Data Collection Operational
Alerts and Notifications Operational
Routing Tests (BGP) Operational
ThousandEyes for OpenTelemetry Operational
Cloud Agents: FedRAMP Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance in San Diego, CA Oct 28, 2026 09:00-12:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-28 09:00:00 UTC
End time: 2026-10-28 12:00:00 UTC

Affected Cloud Agents:
- San Diego, CA
- San Diego, CA - IPv6
Posted on Oct 19, 2026 - 08:42 UTC

Network Maintenance in Vienna, Austria Oct 28, 2026 21:00-23:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-28 21:00:00 UTC
End time: 2026-10-28 23:00:00 UTC

Affected Cloud Agents:

- Vienna, Austria
- Vienna, Austria - IPv6
Posted on Oct 26, 2026 - 08:36 UTC

Network Maintenance in Santo Domingo, Dominican Republic (Claro) Oct 29, 2026 04:00-09:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-29 04:00:00 UTC
End time: 2026-10-29 09:00:00 UTC

Affected Cloud Agents:

- Santo Domingo, Dominican Republic (Claro)
- Santo Domingo, Dominican Republic - IPv6 (Claro)
Posted on Oct 22, 2026 - 07:34 UTC

IP replacement on New Delhi, India Oct 29, 2026 05:00-13:00 UTC

Description:

The ThousandEyes team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.


Start time: 2026-10-29 05:00:00 UTC
End time: 2026-10-29 13:00:00 UTC


Affected Cloud Agents:

-New Delhi, India
-New Delhi, India - IPv6


The new IP address spaces are:
150.129.234.128/27
150.129.234.160/27
2001:7500:1077:0001::0/64



Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Oct 15, 2026 - 17:07 UTC

Network Maintenance in Pittsburgh, PA (Comcast) Oct 30, 2026 04:00-10:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-30 04:00:00 UTC
End time: 2026-10-30 10:00:00 UTC

Affected Cloud Agents:

- Pittsburgh, PA (Comcast)
- Pittsburgh, PA - IPv6 (Comcast)
Posted on Oct 27, 2026 - 09:04 UTC

Network Maintenance in Ashburn, VA (Charter) Nov 2, 2026 05:00-11:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-11-02 05:00:00 UTC
End time: 2026-11-02 11:00:00 UTC

Affected Cloud Agents:
- Ashburn, VA (Charter)
- Ashburn, VA - IPv6 (Charter)
Posted on Oct 14, 2026 - 07:57 UTC

Capacity increase on New Delhi, India (Vodafone Idea) Nov 5, 2026 08:00-12:00 UTC

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-11-5 from 08:00 to 12:00 UTC

Impact: No impact is expected

The IP address spaces are:

- 123.63.150.96/27 (new)
- 118.185.145.96/27
- 2400:5200:1880:51::100/120
Posted on Oct 22, 2026 - 11:34 UTC

Capacity increase on Madrid, Spain (Vodafone) Nov 10, 2026 10:00-18:00 UTC

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-11-10 from 10:00 to 18:00 UTC

Impact: No impact is expected

The IP address spaces are:

- 89.6.179.192/26
- 2A01:807:FFFF:C800::/56
Posted on Oct 26, 2026 - 12:02 UTC

Capacity increase on Madrid, Spain (Telefónica) Nov 10, 2026 10:00-18:00 UTC

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-11-10 from 10:00 to 18:00 UTC

Impact: No impact is expected

The IP address spaces are:

- 45.152.148.0/24
- 2a02:9010:c0::/48
Posted on Oct 26, 2026 - 12:01 UTC

Decommission of multiple AWS Local Zone Cloud Agents Nov 16, 2026 00:00 - Nov 17, 2026 00:00 UTC

Due to AWS decommissioning several Wavelength Zones, the Cloud Agents Operations Team will be decommissioning the following Cloud Agents starting November 16th:


1. Bangkok, Thailand (AWS Local Zone)
2. Querétaro, Mexico (AWS Local Zone)

We advice customers to update their tests replacing

Bangkok, Thailand (AWS Local Zone) with `Thailand (AWS ap-southeast-7)` and
Querétaro, Mexico (AWS Local Zone) with Central Mexico (AWS mx-central-1)

or by removing these Agents before November 16th.
Posted on Oct 16, 2026 - 11:21 UTC

Network Maintenance in Manchester, England (Sky) Dec 3, 2026 00:00-06:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-12-03 00:00:00 UTC
End time: 2026-12-03 06:00:00 UTC

Affected Cloud Agents:

- Manchester, England (Sky)
- Manchester, England - IPv6 (Sky)
Posted on Oct 26, 2026 - 09:48 UTC

Oct 28, 2026

No incidents reported today.

Oct 27, 2026

Issues with SamKnows One login
Resolved - This incident has been resolved.
Oct 27, 19:11 UTC
Monitoring - SamKnows One login was not available between 14:15 and 16:20 UTC.
A fix has been implemented and we are monitoring the results.
Oct 27, 16:37 UTC
Endpoint Agent Test Views Not Loading
Resolved - ThousandEyes has identified an issue with Endpoint Agent Test views not loading.
This has been identified and is now resolved.
Oct 27, 18:30 UTC
Network Maintenance in Kuwait City, Kuwait (Zain)
Completed - The scheduled maintenance has been completed.
Oct 27, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 06:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-27 06:00:00 UTC
End time: 2026-10-27 12:00:00 UTC

Affected Cloud Agents:

- Kuwait City, Kuwait (Zain)
- Kuwait City, Kuwait - IPv6 (Zain)
Oct 26, 11:49 UTC

Oct 26, 2026

Capacity increase on Kharkiv, Ukraine
Completed - The scheduled maintenance has been completed.
Oct 26, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 08:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-10-26 from 08:00 to 12:00 UTC

Impact: No impact is expected

The IP address spaces are:

195.64.155.21
195.64.155.22
195.64.155.23
195.64.155.25
195.64.155.26
195.64.155.27
195.64.155.31
195.64.155.36
195.64.155.38
195.64.155.39
195.64.155.40
195.64.155.42
195.64.155.47
195.64.155.50
195.64.155.52
195.64.155.54
195.64.155.56
195.64.155.61
195.64.155.62 (new)
195.64.155.65 (new)
195.64.155.66 (new)
195.64.155.67 (new)
195.64.155.68 (new)
195.64.155.69 (new)
195.64.155.70 (new)
195.64.155.72 (new)
195.64.155.73 (new)
2a02:128:2:6::/64
Oct 12, 11:46 UTC

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Network Maintenance in Amsterdam, Netherlands (Lumen)
Completed - The scheduled maintenance has been completed.
Oct 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 03:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-24 03:00:00 UTC
End time: 2026-10-24 08:00:00 UTC

Affected Cloud Agents:

- Amsterdam, Netherlands (Lumen)
- Amsterdam, Netherlands - IPv6 (Lumen)
Oct 22, 07:24 UTC

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Capacity increase on Cadiz, Spain
Completed - The scheduled maintenance has been completed.
Oct 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-10-22 from 13:00 to 21:00 UTC

Impact: No impact is expected

The IP address spaces are:

195.10.60.64/27 (new)
195.10.60.0/27
2001:5011:601::/48
Oct 8, 14:05 UTC
Network Maintenance in Seattle, WA (Charter)
Completed - The scheduled maintenance has been completed.
Oct 22, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-22 07:00:00 UTC
End time: 2026-10-22 13:00:00 UTC

Affected Cloud Agents:

- Seattle, WA (Charter)
- Seattle, WA - IPv6 (Charter)
Oct 5, 07:43 UTC
Capacity increase on Chennai, India (Bharti Airtel)
Completed - The scheduled maintenance has been completed.
Oct 22, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:01 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-10-22 from 08:00 to 12:00 UTC

Impact: No impact is expected

The IP address spaces are:

182.72.48.224/27 (new)

125.22.239.64/27

2404:a800:3200:58::100/120

Workaround: none
Oct 8, 08:04 UTC
Capacity increase on Lille, France
Completed - The scheduled maintenance has been completed.
Oct 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 8, 08:06 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-10-22 from 08:00 to 12:00 UTC

Impact: No impact is expected

The IP address spaces are:

149.13.160.64/26

2001:978:2:52::14:0/112

Workaround: none
Oct 8, 08:01 UTC
Network Maintenance in Hong Kong (HKBN)
Completed - The scheduled maintenance has been completed.
Oct 22, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 02:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-22 02:00:00 UTC
End time: 2026-10-22 04:00:00 UTC

Affected Cloud Agents:

- Hong Kong (HKBN)
- Hong Kong - IPv6 (HKBN)
Oct 20, 07:43 UTC

Oct 21, 2026

Network Maintenance in Hong Kong (HKBN)
Completed - The scheduled maintenance has been completed.
Oct 21, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 02:00 UTC
Scheduled - Description:

Network Maintenance


Start time: 2026-10-21 02:00:00 UTC
End time: 2026-10-21 04:00:00 UTC


Affected Cloud Agents:

- Hong Kong (HKBN)
- Hong Kong - IPv6 (HKBN)



Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Oct 20, 16:18 UTC

Oct 20, 2026

Scheduled Maintenance for Connected Devices in the EU Region
Completed - The scheduled maintenance has been completed.
Oct 20, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 20:00 UTC
Scheduled - Description: scheduled maintenance for Connected Devices in the EU Region.

Impact: some users may be temporarily unable to sign in. Data ingestion and other ThousandEyes services will remain unaffected.

Start time: 2026-10-20 20:00 UTC
End time: 2026-10-20 21:00 UTC
Oct 14, 13:01 UTC
Network Maintenance in Washington, DC (Zayo)
Completed - The scheduled maintenance has been completed.
Oct 20, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 02:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-20 02:00:00 UTC
End time: 2026-10-20 10:00:00 UTC

Affected Cloud Agents:

- Washington, DC (Zayo)
- Washington, DC - IPv6 (Zayo)
Sep 9, 08:25 UTC
Network Maintenance in Riyadh, Saudi Arabia
Completed - The scheduled maintenance has been completed.
Oct 20, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-20 03:00:00 UTC
End time: 2026-10-20 09:00:00 UTC

Affected Cloud Agents:
- Riyadh, Saudi Arabia
- Riyadh, Saudi Arabia - IPv6
Oct 5, 13:56 UTC

Oct 19, 2026

Network Maintenance in Washington, DC (Zayo)
Completed - The scheduled maintenance has been completed.
Oct 19, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 02:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-19 02:00:00 UTC
End time: 2026-10-19 10:00:00 UTC

Affected Cloud Agents:

- Washington, DC (Zayo)
- Washington, DC - IPv6 (Zayo)
Sep 9, 08:23 UTC

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

Dashboard widgets showing data for Events datasource are affected in US1 region.
Resolved - This incident has been resolved.
Oct 15, 21:42 UTC
Monitoring - A fix has been implemented at Oct 10 - 05:56 UTC and we are monitoring the results.
Oct 10, 05:58 UTC
Investigating - Dashboard widgets showing data for Events datasource are affected in US1 region.
The service is affected/not showing data since Oct 10, 2026 - 02:00 UTC
Oct 10, 04:47 UTC

Oct 14, 2026

Service Degradation Affecting Dashboards Visualization in US2 Region
Resolved - This incident has been resolved.
Oct 14, 19:18 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 17:59 UTC
Investigating - Summary
We are currently investigating a possible degradation impacting dashboards in US2 Region

Impact
Dashboards showing data for Dynamic Tests - Network · Endpoint Experience category are not showing correct data since 4PM UTC
Oct 14, 17:45 UTC
Network Maintenance in Phoenix, AZ
Completed - The scheduled maintenance has been completed.
Oct 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 02:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-10-14 02:00:00 UTC
End time: 2026-10-14 04:00:00 UTC

Affected Cloud Agents:

- Phoenix, AZ
- Phoenix, AZ - IPv6
Sep 24, 09:09 UTC
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