Description:
During this below time frame alerts for test types DNS, Agent to Server, HTTP, Web Transaction, PathTrace and Endpoint tests might be delayed for up to 45 mins.
Start time: 2024-08-28 18:00:00 UTC
End time: 2024-08-288 22:00:00 UTC
Posted on
Aug 23, 2024 - 22:53 UTC
Summary
The ThousandEyes Subscription Management team will perform maintenance on usage services between 21:30 and 22:30 UTC on 2024-09-05.
Anticipated Impact
Usage services in US region may be impacted for up to 60 minutes during this maintenance window. Users will observe the following behaviour while services are impacted:
->Usage numbers on Usage and Billing page for Endpoint Agent Licenses may not reflect the most recent numbers.
->Usage API for Endpoint Agent Licenses, Cloud Agents, Enterprise Agents may not reflect the most recent numbers.
->Usage numbers on Usage and Billing page for Cloud and Enterprise agents may not reflect the most recent numbers
->Test creation or update may not work during this time as it may not reflect the right numbers
->User may not see the right numbers on Quotas page for Endpoint Agent Licenses, Cloud Agents & Enterprise Agents
Posted on
Sep 05, 2024 - 21:30 UTC
General maintenance.
Start time: 2024-10-06 04:00 UTC
End time: 2024-10-06 08:00 UTC
Affected Cloud Agents:
New York, NY
New York, NY - IPv6
New York, NY (Cogent)
New York, NY - IPv6 (Cogent)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Oct 04, 2024 - 21:33 UTC
DC is doing network maintenance.
Start time: 2024-10-06 22:00 UTC
End time: 2024-10-06 22:30 UTC
Affected Cloud Agents:
Cape Town, South Africa
Cape Town, South Africa - IPv6
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Oct 04, 2024 - 21:24 UTC
Planned maintenance on Cloud and Enterprise services in the US1 region.
Start Time: 2024-10-07 13:00 UTC
End Time: 2024-10-07 19:00 UTC
Impact:
- Test data from all Cloud and Enterprise Agents test types could get delayed
- Alerts can be delayed
- Dashboards could show stale data
No data will be lost during this maintenance.
Workaround: none
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Oct 03, 2024 - 17:02 UTC
Planned Maintenance.
Affected Cloud Agent:
Singapore (Trial)
Singapore - IPv6 (Trial)
Start time: 2024-10-08 16:00 UTC
End time: 2024-10-08 21:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Oct 04, 2024 - 21:36 UTC
Affected Cloud Agents:
- Toronto, Canada
- Toronto, Canada - IPv6
Start time: 2024/10/10 03:00 UTC
End time: 2024/10/11 07:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Oct 02, 2024 - 15:32 UTC
Description:
Network device maintenance
Affected Cloud Agents:
Brooklyn, NY
Brooklyn, NY - IPv6
Start time: 2024-10-10 04:00 UTC
End time: 2024-10-10 10:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
Posted on
Sep 26, 2024 - 17:05 UTC
General maintenance.
Affected Cloud Agents:
Dallas, TX
Dallas, TX - IPv6
Start time: 2024-10-10 05:00 UTC
End time: 2024-10-10 11:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Oct 04, 2024 - 21:43 UTC
Description:
DC is doing network maintenance.
Affected Cloud Agents:
Boise, ID
Boise, ID - IPv6
Start time: 2024/10/11 03:00 UTC
End time: 2024/10/11 10:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
Posted on
Oct 04, 2024 - 21:42 UTC