All Systems Operational
Agent Configuration and Data Collection Operational
90 days ago
99.92 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
99.64 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.97 % uptime
Today
Platform Availability ? Operational
90 days ago
99.98 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
99.79 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
99.98 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance for aptproxy.thousandeyes.com and yumproxy.thousandeyes.com is planned on Monday, March 4th 2024, between 04h30 and 06h00 UTC.

During this change, the ThousandEyes Engineering Operations team will perform planned maintenance activity on aptproxy.thousandeyes.com and yumproxy.thousandeyes.com domains. Customers might face intermittent issues while connecting to these aptproxy.thousandeyes.com and yumproxy.thousandeyes.com domains.

Workaround: none

Posted on Feb 28, 2024 - 14:30 UTC
Maintenance in multiple Cloud locations Mar 4, 2024 13:00-21:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Feb 26, 2024 - 17:19 UTC
Scheduled - Description: The Cloud Agents Operations Team will perform a capacity increase on multiple Cloud Agents. This also includes adding IP addresses to the Cloud Agents.

When: 2024-03-04 from 13:00 to 21:00 UTC

Impact: No impact is expected

The IP addresses added on Bangkok, Thailand (Alibaba ap-southeast-7):

- 8.213.215.26

The IP addresses added on Fuzhou, China (Alibaba cn-fuzhou):

- 47.122.38.229

The IP addresses added on Guangzhou, China (Alibaba cn-guangzhou):

- 8.134.153.132
- 8.138.119.50
- 8.134.85.16

The IP addresses added on Heyuan, China (Alibaba cn-heyuan):

- 47.113.224.143

The IP addresses added on Nanjing, China (Alibaba cn-nanjing):

- 47.122.28.44

The IP addresses added on Qingdao, China (Alibaba cn-qingdao):

- 47.104.73.0

The IP addresses added on Riyadh, Saudi Arabia (Alibaba me-central-1):

- 8.213.36.1

The IP addresses added on Seoul, South Korea (Alibaba ap-northeast-2):

- 8.220.201.136
- 8.213.159.185
- 8.213.148.216

The IP addresses added on Ulanqab, China (Alibaba cn-wulanchabu):

- 8.130.82.243

The IP addresses added on Zhangjiakou, China (Alibaba cn-zhangjiakou):

- 47.92.206.53

The IP addresses added on Atlanta, GA (AWS Local Zone):

- 15.181.88.93

The IP addresses added on Boston, MA (AWS Local Zone):

- 68.66.113.243
- 68.66.120.108

The IP addresses added on Chicago, IL (AWS Local Zone):

- 15.181.178.97
- 15.181.179.151

The IP addresses added on Copenhagen, Denmark (AWS Local Zone):

- 96.0.25.0
- 96.0.25.17

The IP addresses added on Lagos, Nigeria (AWS Local Zone):

- 96.0.46.66
- 96.0.45.136

The IP addresses added on Los Angeles, CA (AWS Local Zone):

- 15.254.38.106
- 70.224.235.118

The IP addresses added on Santiago, Chile (AWS Local Zone):

- 96.0.49.175
- 96.0.49.69

The IP addresses added on Milan, Italy (AWS eu-south-1):

- 18.102.77.115
- 18.102.56.251
- 18.102.220.244
- 35.152.93.212
- 18.102.217.154
- 18.102.185.73
- 15.161.191.111
- 18.102.198.171
- 18.102.97.159
- 15.161.81.158

The IP addresses added on Zurich, Switzerland (AWS eu-central-2):

- 16.63.209.254
- 16.63.151.100

The IP addresses added on Doha, Qatar (GCP me-central1):

- 34.18.17.249

The IP addresses added on Montreal, Canada (GCP northamerica-northeast1):

- 34.118.144.31
- 34.118.191.107

The IP addresses added on Milan, Italy (GCP europe-west8):

- 34.154.134.143

The IP addresses added on Paris, France (GCP europe-west9):

- 34.155.102.172

The IP addresses added on Tel Aviv, Israel (GCP me-west1):

- 34.165.5.57

The IP addresses added on Turin, Italy (GCP europe-west12):

- 34.17.27.153

Workaround:None

Mar 04, 2024 - 13:00 UTC
IP replacement in Spokane, WA - IPv6 Mar 4, 2024 14:00-21:00 UTC
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2024-03-04 from 14:00 to 21:00 UTC

Impact: No impact is expected

The new IP address space is:

2606:a8c0:0:3::3-22/64

Posted on Feb 26, 2024 - 13:07 UTC
Maintenance in Chicago, IL (Charter) Mar 18, 2024 05:00-11:00 UTC
Description: Network device maintenance

Affected Cloud Agents:

- Chicago, IL (Charter)
- Chicago, IL - IPv6 (Charter)

Start time: 2024/03/18 05:00 UTC
End time: 2024/03/18 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

Posted on Mar 01, 2024 - 16:19 UTC
Past Incidents
Mar 2, 2024

No incidents reported today.

Mar 1, 2024
Resolved - This incident has been resolved.
Mar 1, 21:51 UTC
Monitoring - Operation teams has identified a service degradation for Internet Insight affecting the Outage Detection and Outage Map services. Users may experience missing alerts, clearing alerts, and reports for outages between 14:36 to 15:26 UTC.
Feb 29, 18:53 UTC
Feb 29, 2024
Completed - The scheduled maintenance has been completed.
Feb 29, 15:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 29, 14:00 UTC
Scheduled - Description

Affected Cloud Agents:

Chicago, IL

Chicago, IL (AT&T)

Chicago, IL - IPv6

Chicago, IL - IPv6 (AT&T)

Start time: 2024/02/29 14:00 UTC

End time: 2024/02/29 15:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance
Workaround: none

Feb 23, 09:30 UTC
Feb 28, 2024
Completed - The scheduled maintenance has been completed.
Feb 28, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 14:00 UTC
Scheduled - Description: Server relocation

Affected Cloud Agents:
New York, NY
New York, NY - IPv6
New York, NY (Cogent)
New York, NY - IPv6 (Cogent)

Start time: 2024/02/27 14:00 UTC
End time: 2024/02/28 02:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Feb 20, 16:40 UTC
Feb 27, 2024
Completed - The scheduled maintenance has been completed.
Feb 27, 14:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 08:00 UTC
Scheduled - Description: The Telco is performing planned maintenance in our circuit



Affected Cloud Agents:

Seattle, WA (Charter)
Seattle, WA - IPv6 (Charter)

Start time: 2024/02/27 08:00 UTC
End time: 2024/02/27 14:00 UTC

Impact:

The service will be impacted up to 5 Minutes during the 6 Hours maintenance window.
Possible missing test rounds, destination unreachable, high loss/latency/jitter


ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Feb 15, 16:06 UTC
Completed - The scheduled maintenance has been completed.
Feb 27, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 04:30 UTC
Scheduled - Maintenance for aptproxy.thousandeyes.com and yumproxy.thousandeyes.com is planned on Tuesday, February 27th 2024, between 04h30 and 05h30 UTC.

During this change, the ThousandEyes Engineering Operations team will perform planned maintenance activity on aptproxy.thousandeyes.com and yumproxy.thousandeyes.com domains. Customers might face intermittent issues while connecting to these aptproxy.thousandeyes.com and yumproxy.thousandeyes.com domains.

Workaround: none

Feb 22, 12:24 UTC
Resolved - This incident has been resolved.
Feb 27, 00:23 UTC
Monitoring - All Endpoint Agents services have come back to their expected response times.
Feb 27, 00:08 UTC
Update - Dashboard data for Endpoint Agents on the Local Network Sources is still being processed. Data for the all other services is already processed.
Feb 26, 18:43 UTC
Update - A fix has been applied. Services response time gradually going back to their expected response times.
Feb 26, 17:12 UTC
Identified - A release made at 3:00 PM UTC today caused a significant amount of data lag in our processing pipeline. We rolled back the release at 3:43 PM as well as increased our processing capacity temporarily to make up for the accumulated data. We are seeing lag decrease. We're expecting data to catch up in the following minutes.
Feb 26, 16:51 UTC
Investigating - Endpoint Agents are experiencing issues that affect data for data collection. Is expected delay on data posted to the backend. Issue is currently under investigation.
Feb 26, 16:39 UTC
Feb 26, 2024
Completed - The scheduled maintenance has been completed.
Feb 26, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform agent name changing to clarify the network provider.

When: 2024-02-26 from 13:00 to 21:00 UTC

Impact: No impact is expected

New agent naming:

Dublin, Ireland → Dublin, Ireland (euNetworks)

Dublin, Ireland - IPv6 → Dublin, Ireland - IPv6 (euNetworks)

Workaround: none.

Feb 16, 10:49 UTC
Resolved - The issue has been resolved and after monitoring no further service degradation was detected.
Feb 26, 16:48 UTC
Investigating - The cloud agent in Singapore with Singtel is having reduced performance on DNS service traffic. We are working with the provider to remediate this situation ASAP.
Jan 11, 22:05 UTC
Feb 25, 2024

No incidents reported.

Feb 24, 2024
Completed - The scheduled maintenance has been completed.
Feb 24, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 18:30 UTC
Scheduled - Affected Cloud Agents:
Ahmadabad, India (Reliance)
Ahmadabad, India - IPv6 (Reliance)

Start time: 2024/02/23 18:30 UTC
End time: 2024/02/24 00:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Feb 23, 16:22 UTC
Completed - The scheduled maintenance has been completed.
Feb 24, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 18:30 UTC
Scheduled - Affected Cloud Agents:
Mumbai, India (Reliance)
Mumbai, India - IPv6 (Reliance)

Start time: 2024/02/23 18:30 UTC
End time: 2024/02/24 00:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Feb 23, 16:20 UTC
Feb 23, 2024
Completed - The scheduled maintenance has been completed.
Feb 23, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 00:00 UTC
Scheduled - Summary
ThousandEyes Engineering Operations team will perform maintenance on all Private BGP Collectors on 2024-02-23 between 0:00 and 02:00 UTC to fix an issue with the BGP Monitor status in the dashboard.

Affected BGP Collectors
All Private BGP Collectors will be restarted on February 23, 2024, between 0:00 and 2:00 UTC.

Anticipated Impact
During the maintenance window, our Engineering Operations team will restart the BGP routing daemon on all Private BGP Collectors. We anticipate up to 5 minutes of downtime during the restart.

This will lead to the unavailability of any existing BGP sessions with these collectors, thereby preventing the capture of Private BGP events (via BGP Monitors). Customers won’t be required to take any actions, as BGP sessions should be restored promptly after the restart.

Feb 22, 19:11 UTC
Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:00 UTC
Scheduled - Description: Network device maintenance

Affected Cloud Agents:
Chicago, IL (CenturyLink)
Chicago, IL - IPv6 (CenturyLink)

Start time: 2024/02/22 06:00 UTC
End time: 2024/02/22 12:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Feb 8, 17:30 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 06:01 UTC
Scheduled - Description: The Telco is performing planned maintenance in our circuit

Affected Cloud Agents:

Ashburn, VA (Charter)
Ashburn, VA - IPv6 (Charter)

Start time: 2024/02/22 06:00 UTC
End time: 2024/02/22 11:00 UTC

Impact:
The service will be impacted up to 60 Minutes during the 5 Hours maintenance window
Possible missing test rounds, destination unreachable, high loss/latency/jitter

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Feb 15, 16:12 UTC
Resolved - This incident has been resolved.
Feb 22, 02:19 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 22, 02:07 UTC
Investigating - We are investigating a possible service degradation for Internet Insight affecting Network Outages alerts. Users may experience delays in changes made to Test/Alert Rules configuration taking effect for Network Outages Alerting within the last 10 hours.
This does not affect Alerts for test and rules that are pre-configured Network Outages rules.

Feb 21, 22:37 UTC
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2024-02-21 from 13:00 to 21:00 UTC

Impact: No impact is expected

The IP address spaces are:

74.113.248.96/27

74.113.250.0/27 (new)

2607:ffd0:702::/48

Workaround: none

Feb 14, 10:04 UTC
Feb 20, 2024
Completed - The scheduled maintenance has been completed.
Feb 20, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 17:00 UTC
Scheduled - Description: Network device maintenance

Affected Cloud Agents:

- Dublin, Ireland
- Dublin, Ireland - IPv6
- Dublin, Ireland (Eircom)
- Dublin, Ireland - IPv6 (Eircom)

Start time: 2024/02/20 17:00 UTC
End time: 2024/02/20 18:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

Feb 15, 17:04 UTC
Feb 19, 2024
Completed - The scheduled maintenance has been completed.
Feb 19, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 18:00 UTC
Scheduled - ThousandEyes Engineering Operations team will perform maintenance on the following BGP Collectors between 18:00 AM and 20:00 UTC on February 19th, 2024.:

bgpc-11.prd.sfo2.thousandeyes.com (13.56.218.135)

Status Page
Listed BGP Collectors will be restarted between 18:00 AM and 20:00 UTC on February 19th, 2024.

Anticipated Impact
During the maintenance window, our Engineering Operations team will reboot the listed BGP Collector instances to fix a degraded hardware issue. We anticipate a few seconds (and no more than 5 minutes) of disruption while instances shut down and then complete the bootup process.

This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the bootup process.

Workaround: none.

Feb 19, 14:30 UTC
Resolved - The issue is resolved after applying the mitigation.
Feb 19, 15:00 UTC
Monitoring - We have implemented mitigating steps, now monitoring the status.
Feb 19, 13:15 UTC
Identified - We are now verifying the cause of the loss of service.
Feb 19, 13:11 UTC
Investigating - We are currently investigating a possible service degradation to Enterprise Agent NAT Traversal services in the US region.
Feb 19, 11:22 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 11:00 UTC
Scheduled - Summary
ThousandEyes Engineering Operations team will perform maintenance on the following BGP Collectors between 11:00 AM and 13:00 UTC on February 19th, 2024.:

bgpc-11.prd.sfo2.thousandeyes.com (13.56.218.135)

Status Page
Listed BGP Collectors will be restarted between 11:00 AM and 13:00 UTC on February 19th, 2024.

Anticipated Impact
During the maintenance window, our Engineering Operations team will reboot the listed BGP Collector instances to fix a degraded hardware issue. We anticipate a few seconds (and no more than 5 minutes) of disruption while instances shut down and then complete the bootup process.

This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the bootup process.

Workaround: none.

Feb 16, 10:47 UTC
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.