Update - Alerting Services for BGP in the EU region have remained stable since July 18, 2025, at 04:45 UTC. We are continuing to closely monitor the services to ensure ongoing stability.
Jul 18, 2025 - 21:10 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 2025 - 05:15 UTC
Investigating - Starting at 22:40 UTC on July 17th, we began observing delays affecting the Alerting Services for BPG in the EU region.

Impact:
Customers may experience delays in the triggering or clearing of BGP alerts.

Status:
Our engineering team is actively working to restore full functionality. We will provide updates as more information becomes available.

Jul 18, 2025 - 02:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 2025 - 05:46 UTC
Investigating - Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application.
ThousandEyes Engineering teams are investigating the issue.
Please send an email to our Support team at support@thousandeyes.com to open a new case.

Jul 17, 2025 - 04:01 UTC
Agent Configuration and Data Collection Operational
90 days ago
99.98 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
99.92 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
99.91 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

US1 (sfo2), US2 (cmh1), EU1 (fra1) Regions: Public BGP Collectors maintenance Jul 21, 2025 10:00-14:00 UTC

ThousandEyes Engineering team will perform maintenance listed BGP Collectors which will be upgraded between 10:00 and 14:00 UTC on July 21st, 2025.

bgp-mrt-rc5-b.prd.sfo2.1keyes.net (13.56.203.140)

bgp-mrt-rc5-b.prd.fra1.1keyes.net (3.126.164.47)

bgp-rt-rc-9.prd.cmh1.thousandeyes.com (3.131.230.107)

bgp-rt-rc9-b.prd.sfo2.1keyes.net (13.57.68.195)

bgp-rt-rc10-c.prd.sfo2.1keyes.net (54.153.71.39)

bgp-rt-rc9-c.prd.fra1.1keyes.net (18.194.31.42)

bgp-rt-rc10-a.prd.fra1.1keyes.net (3.68.249.209)

Anticipated Impact
During the maintenance window, our Engineering team will upgrade the BGP Collector instances to improve reliability and feature set. We anticipate 4 hours of BGP data disruption while instances are upgraded and validated.

This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the process.

This maintenance only impacts data collected from public BGP Monitors using the BGP collectors listed in this announcement.

Posted on Jul 18, 2025 - 08:42 UTC

Maintenance in Singapore - 2 Jul 21, 2025 10:00-20:00 UTC

Description: Adding new servers to the location.

Affected Cloud Agent:
Singapore - 2
Singapore - 2 - IPv6

Subnets in use from then on:
199.182.236.224/27
128.1.246.128/27
2602:ffe4:401:18::/64

Start time: 2025-07-21 10:00 UTC
End time: 2025-07-21 20:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.

Posted on Jul 04, 2025 - 19:17 UTC

Maintenance in Ashburn, VA (AT&T) Jul 21, 2025 10:00-20:00 UTC

Description: Adding new servers to the location.

Affected Cloud Agent:
- Ashburn, VA (AT&T)
- Ashburn, VA - IPv6 (AT&T)

Subnets in use from then on:
12.13.209.64/26
2001:1890:1820:8F00::/56

Start time: 2025-07-21 10:00 UTC
End time: 2025-07-21 20:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.

Posted on Jul 04, 2025 - 19:08 UTC

Maintenance in Hong Kong (HKT) Jul 21, 2025 10:00-20:00 UTC

Description: Adding new servers to the location.

Affected Cloud Agent:
- Hong Kong (HKT)
- Hong Kong - IPv6 (HKT)

Subnets in use from then on:
210.177.231.128/26
2400:C800:106:10::/60

Start time: 2025-07-21 10:00 UTC
End time: 2025-07-21 20:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.

Posted on Jul 04, 2025 - 19:12 UTC

Network Maintenance in Antwerp, Belgium (Telenet Belgacom) Jul 22, 2025 22:00 - Jul 23, 2025 05:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2025-07-22 22:00:00 UTC
End time: 2025-07-23 05:00:00 UTC

Affected Cloud Agents:

Antwerp, Belgium (Telenet Belgacom)

Antwerp, Belgium - IPv6 (Telenet Belgacom)

Workaround: none

Posted on Jul 09, 2025 - 12:21 UTC

US1 (sfo2), US2 (cmh1), EU1 (fra1) Regions: Public BGP Collectors maintenance Jul 23, 2025 10:00-15:00 UTC

ThousandEyes Engineering team will perform maintenance on the following US1 (sfo2), US2 (cmh1), EU1 (fra1) Region’s public BGP Collectors between 10:00 and 15:00 UTC on Wednesday 2025-07-23:

bgp-mrt-rc4-a.prd.cmh1.1keyes.net (3.13.73.126)

bgp-mrt-rc4-a.prd.fra1.1keyes.net (3.79.214.143)

bgp-mrt-rc4-c.prd.sfo2.1keyes.net(54.219.187.240)

bgp-rt-rc8-b.prd.cmh1.1keyes.net (3.133.33.36)

bgp-rt-rc7-a.prd.cmh1.1keyes.net (18.189.179.147)

bgp-rt-rc8-b.prd.fra1.1keyes.net (52.29.91.118)

bgp-rt-rc7-a.prd.fra1.1keyes.net (3.78.34.117)

bgp-rt-rc7-b.prd.sfo2.1keyes.net (18.144.123.220)

bgp-rt-rc8-c.prd.sfo2.1keyes.net (52.8.118.19)

Anticipated Impact
During the maintenance window, our Engineering team will upgrade the BGP Collector instances to improve reliability and feature set. We anticipate 4 hours of BGP data disruption while instances are upgraded and validated.

This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the process.

This maintenance only impacts data collected from public BGP Monitors using the BGP collectors listed in this announcement.

Posted on Jul 18, 2025 - 10:47 UTC

IP replacement in Lisbon, Portugal Jul 28, 2025 13:00-18:00 UTC

The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2025-07-28 from 13:00 to 18:00 UTC

Impact: No impact is expected

The new IPv4 address space is:

176.111.108.0/25

The IPv6 address space will be the same:

2a00:1650:0:1001::/64

Posted on Jul 10, 2025 - 10:17 UTC

Maintenance in Baton Rouge, LA Jul 30, 2025 10:00-20:00 UTC

Description: Adding capacity and migrating subnets

Start time: 2025-07-30 10:00 UTC

End time: 2025-07-30 20:00 UTC

Affected Cloud Agents:

Baton Rouge, LA

Baton Rouge, LA - IPv6

The new IPv4 address space is:

89.33.14.0/24

The IPv6 address space will be the same:

2604:d800:e:2356::/64

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions

Posted on Jul 15, 2025 - 15:58 UTC

Network Maintenance in Chicago, IL (CenturyLink) Aug 1, 2025 05:00-11:00 UTC

Description: Network Maintenance

Start time: 2025-08-01 05:00:00 UTC
End time: 2025-08-01 11:00:00 UTC

Affected Cloud Agents:

Chicago, IL (CenturyLink)
Chicago, IL - IPv6 (CenturyLink)


Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.

Posted on Jul 14, 2025 - 16:12 UTC

Network Maintenance in Amsterdam, Netherlands (Lumen) Aug 5, 2025 22:00 - Aug 6, 2025 06:00 UTC

Description: Network Maintenance

Start time:2025-08-05 22:00:00 UTC
End time: 2025-08-06 06:00:00 UTC

Affected Cloud Agents:

Amsterdam, Netherlands (Lumen)
Amsterdam, Netherlands - IPV6 (Lumen)


Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.

Posted on Jul 14, 2025 - 16:21 UTC
Jul 20, 2025

No incidents reported today.

Jul 19, 2025

No incidents reported.

Jul 18, 2025
Completed - The scheduled maintenance has been completed.
Jul 18, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 22:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2025-07-18 22:00:00 UTC
End time: 2025-07-18 22:30:00 UTC

Affected Cloud Agents:

Spokane, WA

Spokane, WA - IPv6

Jul 18, 10:11 UTC
Completed - The scheduled maintenance has been completed.
Jul 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2025-07-17 17:00:00 UTC
End time: 2025-07-18 22:00:00 UTC

Affected Cloud Agents:
- Surabaya, Indonesia
- Surabaya, Indonesia - IPv6

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.

Jul 17, 15:43 UTC
Resolved - This incident has been resolved.
Jul 18, 15:31 UTC
Investigating - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-07-09 05:00:00 UTC
End time: 2025-07-09 08:00:00 UTC
Affected Cloud Agents:

Fort Worth, TX

Fort Worth, TX - IPv6

Workaround: None


ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.

Jul 7, 14:01 UTC
Resolved - This incident has been resolved.
Jul 18, 15:31 UTC
Investigating - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-07-07 22:00:00 UTC
End time: 2025-07-08 02:00:00 UTC
Affected Cloud Agents:

Muscat, Oman (Omantel)

Muscat, Oman - IPv6 (Omantel)


Workaround: None


ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.

Jul 7, 13:53 UTC
Jul 17, 2025
Completed - The scheduled maintenance has been completed.
Jul 17, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 10:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 15, 10:19 UTC
Scheduled - ThousandEyes Engineering team will perform maintenance on the following US2 (cmh1) region public BGP Collectors between 10:00 and 14:00 UTC on Thursday 2025-07-17:

bgp-mrt-rc-5.prd.cmh1.thousandeyes.com (3.131.244.233)

bgp-rt-rc-9.prd.cmh1.thousandeyes.com (3.131.230.107)

bgp-rt-rc-10.prd.cmh1.thousandeyes.com (3.136.99.168)

Status Page
Listed BGP Collectors will be upgraded between 10:00 and 14:00 UTC on July 17th, 2025.

Anticipated Impact
During the maintenance window, our Engineering team will upgrade the BGP Collector instances to improve reliability and feature set. We anticipate 4 hours of BGP data disruption while instances are upgraded and validated.

This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the process.

This maintenance only impacts data collected from public BGP Monitors using the BGP collectors listed in this announcement.

Jul 15, 05:19 UTC
Jul 16, 2025
Completed - The scheduled maintenance has been completed.
Jul 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-07-16 05:00 UTC

End time: 2025-07-16 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Chicago, IL (CenturyLink)

Chicago, IL - IPv6 (CenturyLink)

Jun 23, 10:22 UTC
Jul 15, 2025
Completed - The scheduled maintenance has been completed.
Jul 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 05:00 UTC
Update - Description: Network device maintenance

Start time: 2025-07-15 05:00 UTC

End time: 2025-07-15 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Chicago, IL (CenturyLink)

Chicago, IL - IPv6 (CenturyLink)

Jun 23, 10:32 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jun 23, 10:24 UTC
Jul 14, 2025
Completed - The scheduled maintenance has been completed.
Jul 14, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent.
This also includes adding IP addresses to the Cloud Agent.

When: 2025-07-14 from 13:00 to 21:00 UTC

Impact: No impact is expected

The IP address spaces are:

37.252.253.160/27 (new)

37.252.253.128/27

2a00:11c0:1a:2::/64

Workaround: none

Jul 3, 13:30 UTC
Jul 13, 2025
Completed - The scheduled maintenance has been completed.
Jul 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 03:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2025-07-13 03:00:00 UTC
End time: 2025-07-13 09:00:00 UTC

Affected Cloud Agents:

Cleveland, OH

Cleveland, OH - IPv6

Workaround: none

Jul 7, 13:49 UTC
Completed - The scheduled maintenance has been completed.
Jul 13, 03:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 23:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-07-12 23:00 UTC
End time: 2025-07-13 03:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
- Johannesburg, South Africa
- Johannesburg, South Africa - IPv6

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.

Jun 5, 15:20 UTC
Jul 12, 2025
Jul 11, 2025

No incidents reported.

Jul 10, 2025
Completed - The scheduled maintenance has been completed.
Jul 10, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 17:00 UTC
Scheduled - Affected Cloud Agent:

Phoenix, AZ (Cox)

Phoenix, AZ - IPv6 (Cox)

Start time: 2025-07-10 17:00 UTC

End time: 2025-07-10 23:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The provider is relocating servers

Jul 4, 12:19 UTC
Completed - The scheduled maintenance has been completed.
Jul 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 04:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2025-07-10 04:00:00 UTC
End time: 2025-07-10 12:00:00 UTC

Affected Cloud Agents:

"Medell\xEDn, Colombia (Claro)"

"Medell\xEDn, Colombia - IPv6 (Claro)"

Workaround: none

Jul 7, 13:51 UTC
Jul 9, 2025
Completed - The scheduled maintenance has been completed.
Jul 9, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 17:00 UTC
Scheduled - Affected Cloud Agent:

Phoenix, AZ (Lumen)

Phoenix, AZ - IPv6 (Lumen)

Start time: 2025-07-09 17:00 UTC

End time: 2025-07-09 23:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The provider is relocating servers

Jul 4, 12:23 UTC
Completed - The scheduled maintenance has been completed.
Jul 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 22:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-07-08 22:00 UTC

End time: 2025-07-09 05:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Amsterdam, Netherlands (Lumen)

Amsterdam, Netherlands - IPv6 (Lumen)

Jun 23, 10:26 UTC
Jul 8, 2025
Completed - The scheduled maintenance has been completed.
Jul 8, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2025-07-08 from 13:00 to 21:00 UTC

Impact: No impact is expected

The IP address spaces are:
192.41.13.32/27 (new)
208.53.41.32/27
2605:1980:401::/48

Jun 26, 09:06 UTC
Resolved - This incident has been resolved.
Jul 8, 04:31 UTC
Update - The issue has been partially resolved, Cloud and Enterprise Agent alerts are now processing normally. Endpoint Agent alerts are still experiencing delays. Our team is actively working on a fix.
Jul 7, 22:01 UTC
Identified - Summary:
Starting at 15:30 UTC on July 7th, we began observing delays affecting the Alerting Services in the US1 region.

Impact:
Customers may experience delays in the triggering or clearing of Cloud and Enterprise Agent, as well as Endpoint Agent alerts.

Status:
Our engineering team is actively working to restore full functionality. We will provide updates as more information becomes available.

Jul 7, 20:00 UTC
Jul 7, 2025
Completed - The scheduled maintenance has been completed.
Jul 7, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 26, 14:10 UTC
Scheduled - Description

The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2025-07-07 from 13:00 to 18:00 UTC

Impact: No impact is expected

The new IPv4 address space is:

92.240.148.0/24

The IPv6 address space will be the same:

2001:4948:f001::/56

Workaround


None

Jul 7, 13:00 UTC
Completed - The scheduled maintenance has been completed.
Jul 7, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 13:00 UTC
Scheduled - Description:

AgentOps will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2025-07-07 from 13:00 to 18:00 UTC

The new IP address spaces are:

4.28.189.64/26
2001:1900:2200:d014::/64


Impact:No impact is expected

Workaround: None


ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.

Jun 26, 15:57 UTC
Jul 6, 2025

No incidents reported.