All Systems Operational

Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
99.99 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
99.98 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
99.97 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
99.95 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance in Little Rock, AR May 19, 2025 17:00-18:00 UTC

Description: Network device maintenance

Start time: 2025-05-19 17:00 UTC
End time: 2025-05-19 18:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
Little Rock, AR
Little Rock, AR - IPv6
Posted on May 15, 2025 - 08:23 UTC

Capacity increase on New York, NY 2 (Cogent) May 28, 2025 13:00-21:00 UTC

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2025-05-28 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:
38.125.92.64/26
2001:550:2:29::c6:0/112

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 15, 2025 - 15:20 UTC

Network Maintenance in New York, NY (Charter) Jun 3, 2025 04:00-10:00 UTC

Description: Network device maintenance

Start time: 2025-06-03 04:00 UTC
End time: 2025-06-03 10:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
New York, NY (Charter)
New York, NY - IPv6 (Charter)
Posted on May 14, 2025 - 09:39 UTC

Network Maintenance in Chicago, IL (CenturyLink) Jun 3, 2025 05:00-11:00 UTC

Description: Network device maintenance

Start time: 2025-06-03 05:00 UTC
End time: 2025-06-03 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
Chicago, IL (CenturyLink)
Chicago, IL - IPv6 (CenturyLink)
Posted on May 14, 2025 - 09:37 UTC
May 18, 2025
Network Maintenance in Cape Town, South Africa
Completed - The scheduled maintenance has been completed.
May 18, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 23:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-05-17 23:00:00 UTC
End time: 2025-05-18 03:00:00 UTC
Affected Cloud Agents:

Cape Town, South Africa

Cape Town, South Africa - IPv6

Workaround


None
May 6, 14:06 UTC
May 17, 2025
May 16, 2025
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 16, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 11:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-16 11:00 UTC

End time: 2025-05-16 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Tokyo, Japan

Tokyo, Japan - IPv6

Tokyo, Japan (NTT)

Tokyo, Japan - IPv6 (NTT)

Tucson, AZ

Tucson, AZ - IPv6

Tulsa, OK

Tulsa, OK - IPv6

Utrecht, Netherlands

Utrecht, Netherlands - IPv6

Vienna, Austria

Vienna, Austria - IPv6

Wan Chai, Hong Kong

Wan Chai, Hong Kong - IPv6

Warsaw, Poland

Warsaw, Poland - IPv6

Washington, DC

Washington, DC - IPv6

Washington, DC (Comcast)

Washington, DC - IPv6 (Comcast)

Washington, DC (Zayo)

Washington, DC - IPv6 (Zayo)

Wellington, New Zealand

Wellington, New Zealand - IPv6

Yokohama, Japan

Yokohama, Japan - IPv6
May 8, 14:13 UTC
Maintenance in Los Angeles, CA (Charter)
Completed - The scheduled maintenance has been completed.
May 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:00 UTC
Scheduled - Description: Provider is doing network maintenance.


Start time: 2025-05-16 07:00 UTC
End time: 2025-05-16 13:00 UTC

Affected Cloud Agents:
Los Angeles, CA (Charter)
Los Angeles, CA - IPv6 (Charter)


Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
May 2, 16:33 UTC
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 09:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-16 09:00 UTC

End time: 2025-05-16 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Seoul, South Korea (SK Telecom)

Seoul, South Korea - IPv6 (SK Telecom)

Singapore (MobileOne)

Singapore - IPv6 (MobileOne)

Singapore (Singtel)

Singapore - IPv6 (Singtel)

Singapore (Starhub Internet)

Singapore - IPv6 (Starhub Internet)

Slough, England

Slough, England - IPv6

Spokane, WA

Spokane, WA - IPv6

Stockholm, Sweden

Stockholm, Sweden - IPv6

Stockholm, Sweden (Telia)

Stockholm, Sweden - IPv6 (Telia)

Saint Paul, MN

Saint Paul, MN - IPv6

Sydney, Australia (Optus)

Sydney, Australia - IPv6 (Optus)

Sydney, Australia (Telstra)

Sydney, Australia - IPv6 (Telstra)

Taipei, Taiwan (Chung-Hwa Telecom)

Taipei, Taiwan - IPv6 (Chung-Hwa Telecom)

Taipei, Taiwan (FarEastone)

Taipei, Taiwan - IPv6 (FarEastone)

Tokyo, Japan (KDDI)

Tokyo, Japan - IPv6 (KDDI)
May 8, 14:10 UTC
May 15, 2025
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 14:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-15 14:00 UTC

End time: 2025-05-15 16:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Salvador, Brazil (TIM)

Salvador, Brazil - IPv6 (TIM)

San Diego, CA

San Diego, CA - IPv6

San Jose, Costa Rica

San Jose, Costa Rica - IPv6

Santiago, Chile (Movistar)

Santiago, Chile - IPv6 (Movistar)

Santo Domingo, Dominican Republic (Claro)

Santo Domingo, Dominican Republic - IPv6 (Claro)

Sapporo, Japan

Sapporo, Japan - IPv6

Sendai, Japan

Sendai, Japan - IPv6

Seoul, South Korea (KT Telecom)

Seoul, South Korea - IPv6 (KT Telecom)

Seoul, South Korea (LG Telecom)

Seoul, South Korea

Seoul, South Korea - IPv6
May 8, 14:05 UTC
Maintenance in San Jose, CA (Charter)
Completed - The scheduled maintenance has been completed.
May 15, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:00 UTC
Scheduled - Affected Cloud Agent:
- San Jose, CA (Charter)
- San Jose, CA - IPv6 (Charter)

Start time: 2025-05-15 07:00 UTC
End time: 2025-05-15 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Provider is doing network maintenance.

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
May 2, 16:36 UTC
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 11:01 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-15 11:00 UTC

End time: 2025-05-15 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Portsmouth, England

Portsmouth, England - IPv6

Prague, Czech Republic

Prague, Czech Republic - IPv6

Quebec City, Canada

Quebec City, Canada - IPv6

Querétaro, Mexico (Telmex)

Querétaro, Mexico - IPv6 (Telmex)

Reno, NV

Reno, NV - IPv6

Riyadh, Saudi Arabia

Riyadh, Saudi Arabia - IPv6

Rome, Italy (TIM)

Rome, Italy - IPv6 (TIM)

Rome, Italy (Vodafone)

Rome, Italy (WINDTRE)

Rome, Italy - IPv6 (WINDTRE)

Rotterdam, Netherlands

Rotterdam, Netherlands - IPv6

Sacramento, CA

Sacramento, CA - IPv6

Salt Lake City, UT

Salt Lake City, UT - IPv6

Workaround


None
May 8, 14:06 UTC
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 15, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 09:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-15 09:00 UTC

End time: 2025-05-15 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Ottawa, Canada

Ottawa, Canada - IPv6

Ottawa, Canada (Rogers)

Ottawa, Canada - IPv6 (Rogers)

Palermo, Italy

Palermo, Italy - IPv6

Paris, France

Paris, France - IPv6

Paris, France (Orange)

Paris, France - IPv6 (Orange)

Perth, Australia

Perth, Australia - IPv6

Philadelphia, PA

Philadelphia, PA - IPv6

Phoenix, AZ

Phoenix, AZ - IPv6

Pittsburgh, PA

Pittsburgh, PA - IPv6

Pittsburgh, PA (Comcast)

Pittsburgh, PA - IPv6 (Comcast)

Plano, TX

Plano, TX - IPv6

Portland, OR

Portland, OR - IPv6

Porto Alegre, Brazil (Claro)

Porto Alegre, Brazil - IPv6 (Claro)

Porto Alegre, Brazil (Vivo)

Porto Alegre, Brazil - IPv6 (Vivo)

Workaround


None
May 8, 14:00 UTC
May 14, 2025
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 14, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 14:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-14 14:00 UTC

End time: 2025-05-14 16:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

New Delhi, India (JIO)

New Delhi, India - IPv6 (JIO)

New Delhi, India

New Delhi, India - IPv6

New Orleans, LA

New Orleans, LA - IPv6

Oklahoma City, OK

Oklahoma City, OK - IPv6

Omaha, NE

Omaha, NE - IPv6

Orlando, FL

Orlando, FL - IPv6

Osaka, Japan (IIJ)

Osaka, Japan - IPv6 (IIJ)

Osaka, Japan (KDDI)

Osaka, Japan - IPv6 (KDDI)

Osaka, Japan (NTT)

Osaka, Japan - IPv6 (NTT)

Oslo, Norway

Oslo, Norway - IPv6

Workaround


None
May 8, 13:57 UTC
Endpoint Agent version 1.240.1 and 1.240.2 Windows x64 failed to run and automatically update
Resolved - The issue has been resolved.
Additional notes:

The problematic Endpoint Agent releases (versions 1.240.1 and 1.240.2 for Windows x64) have stopped being advertised to all agents.

In a small number of cases, manual intervention may be required for agents already updated to these versions. Further details and remediation steps will be communicated to affected customers.
May 14, 14:13 UTC
Investigating - The Windows x64 Endpoint Agent installers for versions 1.240.1 and 1.240.2 fail to correctly install the required Microsoft Visual C++ runtime components.

On affected devices, this issue causes both new agent installations and manual updates to these versions to fail. In cases where automatic updates are applied, the ThousandEyes agent services, including the updater, fail to run due to the missing components. Because the updater is also impacted, the issue does not self-heal with subsequent agent releases.

The Windows x86 1.240.1 and 1.240.2 Endpoint Agent installer or other platforms are not affected.

Proposed Fixes:
Manually install the latest Endpoint Agent release (2.3.1).
Manually install the Microsoft VC x86 runtime: https://aka.ms/vs/17/release/vc_redist.x86.exe
May 12, 13:46 UTC
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 11:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-14 11:00 UTC

End time: 2025-05-14 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Mexico City, Mexico (Telmex)

Mexico City, Mexico - IPv6 (Telmex)

Milan, Italy

Milan, Italy - IPv6

Milwaukee, WI

Milwaukee, WI - IPv6

Minneapolis, MN

Minneapolis, MN - IPv6

Monterrey, Mexico (Telmex)

Monterrey, Mexico - IPv6 (Telmex)

Montreal, Canada

Montreal, Canada - IPv6

Munich, Germany

Munich, Germany - IPv6

Nagoya, Japan

Nagoya, Japan - IPv6

Nairobi, Kenya

Nairobi, Kenya - IPv6

Nashville, TN

Nashville, TN - IPv6
May 8, 14:01 UTC
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 09:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-14 09:00 UTC

End time: 2025-05-14 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Maidenhead, England

Maidenhead, England - IPv6

Maidstone, England

Maidstone, England - IPv6

Manaus, Brazil (Claro)

Manaus, Brazil - IPv6 (Claro)

Manchester, England

Manchester, England - IPv6

Manchester, England (BT)

Manchester, England - IPv6 (BT)

Manchester, England (Sky)

Manchester, England - IPv6 (Sky)

Manchester, England (Virgin)

Manila, Philippines

Manila, Philippines - IPv6

Marseille, France (Orange)

Marseille, France - IPv6 (Orange)

McLean, VA

McLean, VA - IPv6

Medellín, Colombia (Claro)

Medellín, Colombia (Telefónica)

Medellín, Colombia - IPv6 (Claro)

Medellín, Colombia - IPv6 (Telefónica)

Melbourne, Australia (Optus)

Melbourne, Australia (Telstra)

Melbourne, Australia - IPv6 (Optus)

Melbourne, Australia - IPv6 (Telstra)

Mexico City, Mexico (Total Play)

Mexico City, Mexico - IPv6 (Total Play)
May 8, 14:00 UTC
May 13, 2025
Emergency Maintenance in Moscow, Russia - IPv6
Completed - The scheduled maintenance has been completed.
May 13, 19:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 15:34 UTC
Scheduled - Description
We are currently undergoing emergency maintenance in our Moscow, Russia IPv6 Cloud Agent location to address a service interruption in IPv6 connectivity. In the continued effort to improve the quality of service, we are planning to migrate to another provider, which will change the allocated IPv6 addresses for this location. We are acting to resolve the situation as rapidly as possible and providing communications specifically to the affected customers.

Affected Cloud Agents
- Moscow, Russia - IPv6

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or open a live chat session to speak with an engineer from within app.thousandeyes.com.
May 13, 15:33 UTC
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 13, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 14:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-13 14:00 UTC

End time: 2025-05-13 16:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Jeddah, Saudi Arabia

Jeddah, Saudi Arabia - IPv6

Jersey City, NJ

Jersey City, NJ - IPv6

Kazan, Russia

Kazan, Russia - IPv6

Kharkiv, Ukraine

Kharkiv, Ukraine - IPv6

Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia - IPv6

Liege, Belgium (Proximus)

Liege, Belgium - IPv6 (Proximus)

Liege, Belgium (Telenet Belgacom)

Liege, Belgium - IPv6 (Telenet Belgacom)

Little Rock, AR

Little Rock, AR - IPv6

Louisville, KY

Louisville, KY - IPv6

Luxembourg, Luxembourg

Luxembourg, Luxembourg - IPv6

Madrid, Spain

Madrid, Spain - IPv6
May 8, 13:58 UTC
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 11:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-13 11:00 UTC

End time: 2025-05-13 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Halifax, Canada

Halifax, Canada - IPv6

Hamburg, Germany

Hamburg, Germany - IPv6

Helsinki, Finland

Helsinki, Finland - IPv6

Houston, TX

Houston, TX - IPv6

Hyderabad, India (JIO)

Hyderabad, India - IPv6 (JIO)

Hyderabad, India

Hyderabad, India - IPv6

Indianapolis, IN

Indianapolis, IN - IPv6

Indore, India

Indore, India - IPv6

Indore, India (JIO)

Indore, India - IPv6 (JIO)

Irvine, CA

Irvine, CA - IPv6

Irvine, CA (CenturyLink)

Irvine, CA - IPv6 (CenturyLink)

Jakarta, Indonesia

Jakarta, Indonesia - IPv6
May 8, 13:53 UTC
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 13, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-13 09:00 UTC

End time: 2025-05-13 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Dusseldorf, Germany

Dusseldorf, Germany - IPv6

Edinburgh, Scotland

Edinburgh, Scotland - IPv6

Edison, NJ

Edison, NJ - IPv6

Falkenberg, Sweden

Falkenberg, Sweden - IPv6

Fortaleza, Brazil (Claro)

Fortaleza, Brazil (Vivo)

Fortaleza, Brazil - IPv6 (Claro)

Fortaleza, Brazil - IPv6 (Vivo)

Fort Worth, TX

Fort Worth, TX - IPv6

Frankfurt, Germany (Deutsche Telekom)

Frankfurt, Germany - IPv6 (Deutsche Telekom)

Frankfurt, Germany (Lumen)

Frankfurt, Germany - IPv6 (Lumen)

Frankfurt, Germany (Vodafone)

Frankfurt, Germany - IPv6 (Vodafone)

Fredericton, Canada

Fredericton, Canada - IPv6

Geneva, Switzerland

Geneva, Switzerland - IPv6

Glasgow, Scotland

Glasgow, Scotland - IPv6
May 8, 13:52 UTC
Network Maintenance in Winnipeg, Canada
Completed - The scheduled maintenance has been completed.
May 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 03:00 UTC
Scheduled - Affected Cloud Agent:

Winnipeg, Canada

Winnipeg, Canada - IPv6

Start time: 2025-05-13 03:00 UTC

End time: 2025-05-13 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance
Apr 23, 13:53 UTC
Maintenance in Berlin, Germany (Deutsche Telekom)
Completed - The scheduled maintenance has been completed.
May 13, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 23:00 UTC
Scheduled - Affected Cloud Agent:
- Berlin, Germany (Deutsche Telekom)
- Berlin, Germany - IPv6 (Deutsche Telekom)

Start time: 2025-05-12 23:00 UTC
End time: 2025-05-13 03:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Provider is doing network maintenance.

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
May 2, 16:31 UTC
May 12, 2025
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 12, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-12 14:00 UTC

End time: 2025-05-12 16:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Chennai, India (Bharti Airtel)

Chennai, India - IPv6 (Bharti Airtel)

Chennai, India (JIO)

Chennai, India - IPv6 (JIO)

Chennai, India (Reliance)

Chennai, India - IPv6 (Reliance)

Chennai, India (Vodafone Idea)

Chennai, India - IPv6 (Vodafone Idea)

Cheyenne, WY

Cheyenne, WY - IPv6

Cincinnati, OH

Cincinnati, OH - IPv6

Cleveland, OH

Cleveland, OH - IPv6

Cleveland, OH (Charter)

Cleveland, OH - IPv6 (Charter)

Cork, Ireland

Cork, Ireland - IPv6

Coventry, England

Coventry, England - IPv6

Daegu, South Korea

Daegu, South Korea - IPv6

Dubai, United Arab Emirates

Dubai, United Arab Emirates - IPv6

Dublin, Ireland

Dublin, Ireland - IPv6

Dublin, Ireland (Eircom)

Dublin, Ireland - IPv6 (Eircom)

Dublin, Ireland (euNetworks)

Dublin, Ireland - IPv6 (euNetworks)
May 8, 13:49 UTC
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 12, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 11:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-12 11:00 UTC

End time: 2025-05-12 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Belo Horizonte, Brazil (TIM)

Belo Horizonte, Brazil - IPv6 (TIM)

Belo Horizonte, Brazil (Vivo)

Belo Horizonte, Brazil - IPv6 (Vivo)

Boise, ID

Boise, ID - IPv6

Boston, MA

Boston, MA - IPv6

Brooklyn, NY

Brooklyn, NY - IPv6

Brussels, Belgium

Brussels, Belgium - IPv6

Buenos Aires, Argentina (Claro)

Buenos Aires, Argentina - IPv6 (Claro)

Buffalo, NY

Buffalo, NY - IPv6

Cancun, Mexico (Telmex)

Cancun, Mexico - IPv6 (Telmex)

Charlotte, NC

Charlotte, NC - IPv6

New York, NY (Optimum)

New York, NY - IPv6 (Optimum)
May 8, 13:45 UTC
Network maintenance across multiple Cloud Agents
Completed - The scheduled maintenance has been completed.
May 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:00 UTC
Scheduled - Description: Network device maintenance

Start time: 2025-05-12 09:00 UTC

End time: 2025-05-12 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:

Adelaide, Australia

Adelaide, Australia - IPv6

Antwerp, Belgium (Proximus)

Antwerp, Belgium - IPv6 (Proximus)

Antwerp, Belgium (Telenet Belgacom)

Antwerp, Belgium - IPv6 (Telenet Belgacom)

Athens, Greece

Athens, Greece - IPv6

Atlanta, GA (Trial)

Atlanta, GA - IPv6 (Trial)

Auckland, New Zealand

Auckland, New Zealand - IPv6

Auckland, New Zealand (One NZ)

Auckland, New Zealand - IPv6 (One NZ)

Auckland, New Zealand (Spark NZ)

Auckland, New Zealand - IPv6 (Spark NZ)

Baltimore, MD

Baltimore, MD - IPv6

Bangkok, Thailand (AIS)

Bangkok, Thailand - IPv6 (AIS)

Bangkok, Thailand (True Online)

Bangkok, Thailand - IPv6 (True Online)

Bangkok, Thailand

Bangkok, Thailand - IPv6

Barcelona, Spain

Barcelona, Spain - IPv6

Baton Rouge, LA

Baton Rouge, LA - IPv6
May 8, 13:39 UTC
May 11, 2025
Maintenance in Cincinnati, OH
Completed - The scheduled maintenance has been completed.
May 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 03:00 UTC
Scheduled - Provider is doing network maintenance.

Start time: 2025-05-11 03:00 UTC

End time: 2025-05-11 10:00 UTC

Affected Cloud Agents:

Cincinnati, OH

Cincinnati, OH - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
May 2, 16:37 UTC
May 10, 2025

No incidents reported.

May 9, 2025
Delayed Data Availability in Connected Devices
Resolved - The issue has been remediated and analytics data from 2025-05-07 12:29:58 UTC onwards is available in the platform as usual.
The incident has been resolved.
May 9, 12:49 UTC
Investigating - Some customers using analytics and splitting or filtering series by metadata attributes will not be shown data from 2025-05-07 12:29:58 UTC onwards. Series will show data from before this date as usual but traces will end at 2025-05-07 12:29:58 UTC.// this part has been corrected

No measurement or metadata has been lost and full data visibility will be restored.

We are currently investigating the issue.
May 9, 10:38 UTC
May 8, 2025
Maintenance in Lima, Peru
Completed - The scheduled maintenance has been completed.
May 8, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 07:00 UTC
Scheduled - Provider is doing network maintenance.

Start time: 2025-05-08 07:00 UTC

End time: 2025-05-08 08:00 UTC

Affected Cloud Agents:

Lima, Peru

Lima, Peru - IPv6

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
May 2, 16:32 UTC
May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025
Emergency IP replacement in Leipzig, Germany
Completed - The scheduled maintenance has been completed.
May 5, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2025-05-05 from 13:00 to 18:00 UTC

Impact: No impact is expected

The new IP address spaces are:
62.4.92.192/26
2001:7f0:403f::/48

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Apr 29, 14:48 UTC
May 4, 2025
Maintenance in Cincinnati, OH
Completed - The scheduled maintenance has been completed.
May 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 03:00 UTC
Scheduled - Description: Provider is doing network maintenance.


Start time: 2025/05/04 03:00 UTC
End time: 2025/05/04 10:00 UTC

Affected Cloud Agents:
Cincinnati, OH
Cincinnati, OH - IPv6


Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
May 2, 16:27 UTC
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