In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 06, 2026 - 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
When: 2026-07-06 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
142.147.83.0/25
2607:d500:d02:435::/118
Jul 6, 202613:00-21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 06, 2026 - 12:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
When: 2026-07-06 from 12:00 to 17:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
The new IP address spaces are: - 47.29.123.192/26 - 2405:203:998:476::/64
Jul 6, 202612:00-17:00 UTC
Investigating - Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: Jun 23, 2026, 10:36 PM UTC
Affected Cloud Agents: Vancouver, Canada (Webex Calling)
Jun 24, 2026 - 23:21 UTC
Identified - ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-03 10:00:00 UTC
Affected Cloud Agents:
Mumbai, India (JIO)
Mumbai, India - IPv6 (JIO)
Mumbai, India (Vodafone)
Mumbai, India - IPv6 (Vodafone)
Mumbai, India (Reliance)
Mumbai, India - IPv6 (Reliance)
Mumbai, India (Bharti Airtel)
Mumbai, India - IPv6 (Bharti Airtel)
Jun 03, 2026 - 09:08 UTC
Agent Configuration and Data Collection
Degraded Performance
90 days ago
100.0
% uptime
Today
Cloud and Enterprise Agents: Registration controller
Operational
90 days ago
100.0
% uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller
Degraded Performance
90 days ago
100.0
% uptime
Today
Cloud and Enterprise Agents: Data ingress
Degraded Performance
90 days ago
100.0
% uptime
Today
Endpoint Agents: Test assignment and configuration controller
Operational
90 days ago
100.0
% uptime
Today
Endpoint Agents: Data submission collector
Operational
90 days ago
100.0
% uptime
Today
Connected Devices Agent Registration
Operational
90 days ago
100.0
% uptime
Today
Connected Devices Test Assignment
Operational
90 days ago
100.0
% uptime
Today
ThousandEyes Platform and API
Operational
90 days ago
100.0
% uptime
Today
Platform Availability
Operational
90 days ago
100.0
% uptime
Today
API Availability
Operational
90 days ago
100.0
% uptime
Today
Test data availability
Operational
90 days ago
100.0
% uptime
Today
Reports and Dashboards
Operational
90 days ago
100.0
% uptime
Today
Snapshots and Share Links
Operational
90 days ago
100.0
% uptime
Today
SAML/SSO
Operational
90 days ago
100.0
% uptime
Today
Configuration and Management
Operational
90 days ago
100.0
% uptime
Today
Embedded Widgets
Operational
90 days ago
100.0
% uptime
Today
Customer Success Chat
Operational
90 days ago
100.0
% uptime
Today
Devices
Operational
90 days ago
100.0
% uptime
Today
Usage and Billing
Operational
Event Detection
Operational
90 days ago
100.0
% uptime
Today
Endpoint Agent Views
Operational
90 days ago
100.0
% uptime
Today
Outages Page
Operational
90 days ago
100.0
% uptime
Today
Alerts and Notifications
Operational
90 days ago
100.0
% uptime
Today
Alert processing
Operational
90 days ago
100.0
% uptime
Today
Notification dispatching
Operational
90 days ago
100.0
% uptime
Today
Webhook and Integrations
Operational
90 days ago
100.0
% uptime
Today
Email notifications
Operational
90 days ago
100.0
% uptime
Today
Internet Insights collection and processing
Operational
90 days ago
100.0
% uptime
Today
Cloud Insights
Operational
90 days ago
100.0
% uptime
Today
Traffic Insights
Operational
90 days ago
100.0
% uptime
Today
BGP
Operational
90 days ago
100.0
% uptime
Today
Public BGP collection and processing
Operational
90 days ago
100.0
% uptime
Today
Private BGP Collection & Processing
Operational
90 days ago
100.0
% uptime
Today
Agent Repositories and Downloads
Operational
90 days ago
100.0
% uptime
Today
Ubuntu repository
Operational
90 days ago
100.0
% uptime
Today
RHEL / CentOS repository
Operational
90 days ago
100.0
% uptime
Today
Appliance downloads
Operational
90 days ago
100.0
% uptime
Today
Custom Appliance Downloads
Operational
90 days ago
100.0
% uptime
Today
Endpoint Agent downloads
Operational
90 days ago
100.0
% uptime
Today
Cloud Agents: Americas
Under Maintenance
Data Centers: AMER
Operational
Broadband Providers: AMER
Under Maintenance
Mobile Providers: AMER
Operational
Azure: AMER
Operational
AWS: AMER
Operational
Google Cloud: AMER
Operational
Alibaba Cloud: AMER
Operational
Cloud Agents: Europe, Middle East and Africa
Operational
Data Centers: EMEA
Operational
Azure: EMEA
Operational
AWS: EMEA
Operational
Google Cloud: EMEA
Operational
Alibaba Cloud: EMEA
Operational
Cloud Agents: Asia Pacific
Under Maintenance
Data Centers: APAC
Under Maintenance
Azure: APAC
Operational
AWS: APAC
Operational
Google Cloud: APAC
Operational
Alibaba Cloud: APAC
Operational
ThousandEyes' corporate website
Operational
90 days ago
100.0
% uptime
Today
ThousandEyes corporate website
Operational
90 days ago
100.0
% uptime
Today
Internet Outages Map
Operational
90 days ago
100.0
% uptime
Today
ThousandEyes for OpenTelemetry
Operational
90 days ago
100.0
% uptime
Today
Connected Devices (Formerly SamKnows)
Operational
90 days ago
100.0
% uptime
Today
AI Assistant
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions Posted on
Jun 23, 2026 - 16:15 UTC
Due to the Alibaba Cloud ceasing operations at Fuzhou, China, the Cloud Agents Operations Team will be decommissioning the Fuzhou, China (Alibaba cn-fuzhou) Cloud Agent from July 9th.
We advice customers to update their tests by removing this Agent before July 9th. Posted on
Jun 25, 2026 - 10:40 UTC
Due to the Alibaba Cloud ceasing operations at Fuzhou, China, the Cloud Agents Operations Team will be decommissioning the Nanjing, China (Alibaba cn-nanjing) Cloud Agent from July 9th.
We advice customers to update their tests by removing this Agent before July 9th. Posted on
Jun 25, 2026 - 10:43 UTC
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
When: 2026-07-09 from 04:00 to 17:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
The new IPv4 address spaces are:
130.49.167.0/26
The IPv6 address space will stay the same:
2a07:ecc4:1:2::/64 Posted on
Jul 01, 2026 - 09:51 UTC
Description The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
Start Date: 2026-07-22 13:00 UTC End Date:2026-07-22 21:00 UTC
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions Posted on
Jul 03, 2026 - 20:05 UTC
Past Incidents
Jul 6, 2026
Unresolved incidents: Capacity increase on Miami, FL, Emergency IP replacement in Chennai, India (JIO).
Resolved -
This incident has been resolved.
Jul 3, 15:03 UTC
Update -
Services are stable. We are continuing to monitor the situation for any further issues.
Jul 2, 17:49 UTC
Update -
We are continuing to monitor for any further issues.
Jul 1, 11:06 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 25, 17:35 UTC
Identified -
The issue has been identified and our engineering team is currently working in restoring the service.
Jun 25, 16:55 UTC
Investigating -
We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration
Jun 25, 16:34 UTC
Completed -
The scheduled maintenance has been completed.
Jul 2, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 13:00 UTC
Scheduled -
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
Resolved -
This incident has been resolved
Jul 2, 15:21 UTC
Investigating -
Cloud Agent in Chennai, India (Reliance) is currently experiencing a service outage due to an emergency data center migration. Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-01 09:00:00 UTC
Affected Cloud Agents: Chennai, India (Reliance) Chennai, India - IPv6 (Reliance)
Jul 1, 12:38 UTC
Jul 1, 2026
Unresolved incidents: Network outage in Vancouver, Canada (Webex Calling), Ongoing issues in Mumbai, India.
Resolved -
This incident has been resolved.
Jun 30, 21:00 UTC
Monitoring -
A fix has been implemented and the Engineering team is monitoring the changes.
Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for Continent.
Jun 27, 01:39 UTC
Investigating -
We are currently investigating an issue affecting customers with virtual agents in the US2 region.
Impact:
Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be grouped by label.
CEA Test Settings– Customers with affected agents are unable to load the agent selector.
CEA Views– Affected agents are being displayed at “null island” (incorrect location).
Our team has identified the root cause and a rollback of the responsible service change is underway. ??We are also working to re-seed the missing location data??
We will provide further updates as the situation progresses.
Jun 27, 00:14 UTC
Completed -
The scheduled maintenance has been completed.
Jun 30, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 03:00 UTC
Scheduled -
Description:
The ThousandEyes team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
When: 2026-06-30 from 03:00 to 14:00 UTC
The new ip address spaces are:
47.29.65.192/26 2405:203:99a:a2b::/64
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jun 15, 17:57 UTC
Completed -
The scheduled maintenance has been completed.
Jun 30, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 04:00 UTC
Scheduled -
Network Maintenance
Start time: 2026-06-30 04:00 UTC
End time: 2026-06-30 10:00 UTC
Affected Cloud Agents:
Ashburn, VA (Charter)
Ashburn, VA - IPv6 (Charter)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jun 16, 18:11 UTC
Completed -
The scheduled maintenance has been completed.
Jun 29, 19:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 18:30 UTC
Scheduled -
Description: Emergency Network Maintenance Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-06-29 18:30:00 UTC End time: 2026-06-29 19:30:00 UTC Affected Cloud Agents:
Completed -
The scheduled maintenance has been completed.
Jun 29, 14:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 02:01 UTC
Scheduled -
Description: Data Center relocation
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-29 02:00:00 UTC End time: 2026-06-29 14:00:00 UTC
Affected Cloud Agents: Bangalore, India (Bharti Airtel) Bangalore, India - IPv6 (Bharti Airtel) Bangalore, India (Reliance) Bangalore, India - IPv6 (Reliance) Bangalore, India (Vodafone Idea) Bangalore, India - IPv6 (Vodafone Idea)
Jun 25, 10:46 UTC
Completed -
The scheduled maintenance has been completed.
Jun 29, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 02:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 23, 18:12 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jun 23, 18:10 UTC
Scheduled -
The ThousandEyes Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
Start: 2026-06-29 02:00 UTC End: 2026-06-29 14:00 UTC
The new IP address spaces are:
47.29.81.192/26 2405:203:984:bbd::/64
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jun 16, 18:07 UTC
Completed -
The scheduled maintenance has been completed.
Jun 27, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 16:00 UTC
Scheduled -
Description:
Provider is doing fiber maintenance.
Start time: 2026/06/27 16:00 UTC End time: 2026/06/27 19:00 UTC
Affected Cloud Agents:
Singapore Singapore - IPv6
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jun 25, 15:30 UTC
Completed -
The scheduled maintenance has been completed.
Jun 26, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 14:50 UTC
Scheduled -
Emergency Network Maintenance
Start time: 2026-06-26 14:45:00 UTC
End time: 2026-06-26 19:00:00 UTC
Affected Cloud Agents:
Vancouver, Canada (Rogers)
Vancouver, Canada - IPv6 (Rogers)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Jun 26, 14:45 UTC
Resolved -
This incident has been resolved.
Jun 26, 15:48 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 24, 04:20 UTC
Identified -
Customers may encounter an error when attempting to open support tickets through the web application. As a workaround, please submit technical support cases via email at support@thousandeyes.com or through the chat.
Our team is currently working on a fix.
Jun 23, 22:10 UTC
Completed -
The scheduled maintenance has been completed.
Jun 25, 08:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 04:00 UTC
Scheduled -
Network Maintenance
Start time: 2026-06-25 04:00:00 UTC
End time: 2026-06-25 08:00:00 UTC
Affected Cloud Agents:
Winnipeg, Canada
Winnipeg, Canada - IPv6
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Jun 12, 17:47 UTC
Completed -
The scheduled maintenance has been completed.
Jun 25, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 23:00 UTC
Scheduled -
Description: Network Maintenance Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-06-24 23:00:00 UTC End time: 2026-06-25 05:00:00 UTC Affected Cloud Agents:
Antwerp, Belgium (Telenet Belgacom)
Antwerp, Belgium - IPv6 (Telenet Belgacom)
Jun 8, 13:07 UTC
Completed -
The scheduled maintenance has been completed.
Jun 24, 19:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 18:30 UTC
Scheduled -
Description: Emergency Network Maintenance Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter Start time: 2026-06-24 18:30:00 UTC End time: 2026-06-24 19:30:00 UTC Affected Cloud Agents: