All Systems Operational
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability ? Operational
90 days ago
99.99 % uptime
Today
API Availability ? Operational
90 days ago
99.99 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
AgentOps will perform maintenance to move multiple Cloud Agent locations to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agents. The current IP address space won't be used after the maintenance.

Locations:

Louisville, KY

Amsterdam, Netherlands

The new IP address space for Louisville, KY is:

69.2.213.192/26

2607:F758:A240::/104

The new IP address space for Amsterdam, Netherlands is:

64.29.137.128/25

2607:F3A0:A009:30::/104
Posted on Sep 13, 16:18 UTC
Past Incidents
Sep 17, 2021

No incidents reported today.

Sep 16, 2021

No incidents reported.

Sep 15, 2021
Resolved - The support email service has recovered by now, on September 15th 12:00 UTC.
Sep 15, 12:05 UTC
Investigating - We are currently investigating a possible degradation in the support email service started September 15th 4:40 UTC.
Please open a Live Chat to reach out Support team.
Sep 15, 08:40 UTC
Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 09:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:30 UTC
Scheduled - Summary
The ThousandEyes operations team will perform maintenance on Endpoint Agent services on 9/14/2021 during the following timeframe:

8:30 - 9:00 UTC

Anticipated Impact
No service impact is anticipated.

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Sep 10, 14:36 UTC
Resolved - Summary

Alerts configured for Dynamic Baselines: HTTP Test type: Response Time metric and Network - Agent to Server Test type: Latency metric may be delayed on 2021-09-14 between 05:30 UTC and 6:25 UTC.
There was no impact on other alerting for Test Types or metrics.

Status
As of 6:25 AM UTC, the delay for dynamic baseline metrics is resolved and alerting functionality is back to normal.
Sep 14, 06:35 UTC
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021
Resolved - This incident has been resolved. The event timelines are as follows:

2021-09-09
07:00 UTC - An issue with BGP data collection is identified by the ThousandEyes Operations team.
10:45 UTC - ThousandEyes Operations disabled 53 public BGP monitors that didn't receive data within the last hours.

During the above timeline, the following services were impacted:

BGP
- Alerts

Any BGP alerts that were triggered before 7 AM from the affected public monitors didn't clear due to missing subsequent data from the mentioned BGP public monitors. Those alerts should have cleared at 10:45 UTC, when the affected monitors were disabled on ThousandEyes backend.

List of temporarily disabled public monitors:
Geneva
United Kingdom-12
Dallas, TX
London-3
Germany-3
Switzerland-10
Switzerland-12
Switzerland-13
Switzerland-14
Switzerland-16
Switzerland-17
Switzerland-18
Switzerland-22
Switzerland-24
Switzerland-27
England-8
United Kingdom-28
United Kingdom-31
United Kingdom-35
United Kingdom-36
United Kingdom-38
United Kingdom-41
United Kingdom-42
United Kingdom-43
England-18
England-19
England-20
United Kingdom-50
United Kingdom-51
United Kingdom-52
England-28
United Kingdom-53
United Kingdom-54
United Kingdom-56
United Kingdom-59
England-33
England-37
United Kingdom-60
United Kingdom-61
United Kingdom-63
United Kingdom-65
United Kingdom-66
United Kingdom-67
United Kingdom-68
England-46
United Kingdom-72
United Kingdom-74
England-52
England-54
United Kingdom-84
United Kingdom-86
England-71
United Kingdom-106
Sep 9, 11:27 UTC
Sep 8, 2021

No incidents reported.

Sep 7, 2021
Completed - The scheduled maintenance has been completed.
Sep 7, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 08:00 UTC
Scheduled - AgentOps will perform maintenance to move multiple Cloud Agent locations to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agents. The current IP address space won't be used after the maintenance.

Locations:

Austin, TX

Amsterdam, Netherlands

The new IP address space for Austin, TX is:

64.29.129.128/25

2607:F3A0:A001:30::/104

The new IP address space for Amsterdam, Netherlands is:

64.29.137.128/25

2607:F3A0:A009:30::/104
Sep 3, 16:35 UTC
Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021
Resolved - A back-end issue has been identified, preventing the Activity Log from showing up correctly in Customer Accounts.
The incident has been resolved.

Timeline:
05.20 UTC - A back end issue was preventing users from accessing Account's Activity Log data
07.07 UTC - Issue identified and remediation started
07:49 UTC - Fix implemented
08.00 UTC - Incident resolved.
Sep 3, 08:00 UTC
Monitoring - A back-end issue has been identified, preventing the Activity Log from showing up correctly in Customer Accounts.
The fix has been successfully implemented, and the Activity Logs are now again accessible.
Sep 3, 07:49 UTC
Identified - A back-end issue has been identified, preventing the Activity Log from showing up correctly in Customer Accounts.
Engineering is currently deploying a fix.
Sep 3, 07:07 UTC
Investigating - We are currently investigating a possible degradation to activity log data retrieval .

Impact

- Users will see "No activities to show" when they access the activity log
Sep 3, 05:20 UTC