Monitoring - A fix has been implemented and we are monitoring the results.
Aug 07, 2026 - 14:40 UTC
Aug 07, 2026 - 14:40 UTC
Identified - Summary:
We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it.
Impact:
Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions.
Status:
Our engineering team is working to resolve this issue. We will provide further updates as they become available.
ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.
Aug 07, 2026 - 14:13 UTC
We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it.
Impact:
Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions.
Status:
Our engineering team is working to resolve this issue. We will provide further updates as they become available.
ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.
Aug 07, 2026 - 14:13 UTC
Identified - The issue has been identified.
Aug 07, 2026 - 09:33 UTC
Aug 07, 2026 - 09:33 UTC
Update - We are continuing to investigate this issue.
Jul 10, 2026 - 22:08 UTC
Jul 10, 2026 - 22:08 UTC
Investigating - Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: Jun 23, 2026, 10:36 PM UTC
Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)
Jun 24, 2026 - 23:21 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: Jun 23, 2026, 10:36 PM UTC
Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)
Jun 24, 2026 - 23:21 UTC
Investigating - Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
Frankfurt, Germany (Webex Calling)
Start time: Jun 23, 2026, 10:36 PM UTC
Aug 06, 2026 - 12:48 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
Frankfurt, Germany (Webex Calling)
Start time: Jun 23, 2026, 10:36 PM UTC
Aug 06, 2026 - 12:48 UTC
Agent Configuration and Data Collection
Operational
Cloud and Enterprise Agents: Registration controller
Operational
Cloud and Enterprise Agents: Test assignment and configuration controller
Operational
Cloud and Enterprise Agents: Data ingress
Operational
Endpoint Agents: Test assignment and configuration controller
Operational
Endpoint Agents: Data submission collector
Operational
Connected Devices Agent Registration
Operational
Connected Devices Test Assignment
Operational
ThousandEyes Platform and API
Operational
Platform Availability
Operational
API Availability
Operational
Test data availability
Operational
Reports and Dashboards
Operational
Snapshots and Share Links
Operational
SAML/SSO
Operational
Configuration and Management
Operational
Embedded Widgets
Operational
Customer Success Chat
Operational
Devices
Operational
Usage and Billing
Operational
Event Detection
Operational
Endpoint Agent Views
Operational
Outages Page
Operational
Alerts and Notifications
Operational
Alert processing
Operational
Notification dispatching
Operational
Webhook and Integrations
Operational
Email notifications
Operational
Internet Insights collection and processing
Operational
Cloud Insights
Operational
Traffic Insights
Operational
BGP
Operational
Public BGP collection and processing
Operational
Private BGP Collection & Processing
Operational
Agent Repositories and Downloads
Operational
Ubuntu repository
Operational
RHEL / CentOS repository
Operational
Appliance downloads
Operational
Custom Appliance Downloads
Operational
Endpoint Agent downloads
Operational
Cloud Agents: Americas
Operational
Data Centers: AMER
Operational
Broadband Providers: AMER
Operational
Mobile Providers: AMER
Operational
Azure: AMER
Operational
AWS: AMER
Operational
Google Cloud: AMER
Operational
Alibaba Cloud: AMER
Operational
Cloud Agents: Europe, Middle East and Africa
Operational
Data Centers: EMEA
Operational
Azure: EMEA
Operational
AWS: EMEA
Operational
Google Cloud: EMEA
Operational
Alibaba Cloud: EMEA
Operational
Cloud Agents: Asia Pacific
Operational
Data Centers: APAC
Operational
Azure: APAC
Operational
AWS: APAC
Operational
Google Cloud: APAC
Operational
Alibaba Cloud: APAC
Operational
ThousandEyes' corporate website
Operational
ThousandEyes corporate website
Operational
Internet Outages Map
Operational
ThousandEyes for OpenTelemetry
Operational
Connected Devices (Formerly SamKnows)
Operational
AI Assistant
Operational
ThousandEyes for Government (FedRAMP)
Operational
ThousandEyes Platform and API
Operational
Agent Configuration and Data Collection
Operational
Alerts and Notifications
Operational
Routing Tests (BGP)
Operational
ThousandEyes for OpenTelemetry
Operational
Cloud Agents: FedRAMP
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Hardware Maintenance in Brasilia, Brazil Aug 11, 2026 03:00-09:00 UTC
Description: Hardware Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-11 03:00:00 UTC
End time: 2026-08-11 09:00:00 UTC
Affected Cloud Agents:
- Brasilia, Brazil
- Brasilia, Brazil - IPv6
Posted on Aug 03, 2026 - 08:30 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-11 03:00:00 UTC
End time: 2026-08-11 09:00:00 UTC
Affected Cloud Agents:
- Brasilia, Brazil
- Brasilia, Brazil - IPv6
Posted on Aug 03, 2026 - 08:30 UTC
Emergency Network Maintenance in Washington, DC (Zayo) Aug 11, 2026 04:00-08:00 UTC
Description: Emergency Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-11 04:00:00 UTC
End time: 2026-08-11 08:00:00 UTC
Affected Cloud Agents:
Washington, DC (Zayo)
Washington, DC - IPv6 (Zayo)
Posted on Aug 05, 2026 - 11:06 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-11 04:00:00 UTC
End time: 2026-08-11 08:00:00 UTC
Affected Cloud Agents:
Washington, DC (Zayo)
Washington, DC - IPv6 (Zayo)
Posted on Aug 05, 2026 - 11:06 UTC
Network Maintenance in Helsinki, Finland Aug 12, 2026 22:00 - Aug 13, 2026 02:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Jul 27, 2026 - 10:42 UTC
Jul 27, 2026 - 10:42 UTC
Scheduled -
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-12 22:00:00 UTC
End time: 2026-08-13 02:00:00 UTC
Affected Cloud Agents:
Helsinki, Finland
Helsinki, Finland - IPv6
Jul 27, 2026 - 10:35 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-12 22:00:00 UTC
End time: 2026-08-13 02:00:00 UTC
Affected Cloud Agents:
Helsinki, Finland
Helsinki, Finland - IPv6
Jul 27, 2026 - 10:35 UTC
Network Maintenance in Dublin, Ireland Aug 13, 2026 22:00 - Aug 14, 2026 02:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-13 22:00:00 UTC
End time: 2026-08-14 02:00:00 UTC
Affected Cloud Agents:
- Dublin, Ireland
- Dublin, Ireland - IPv6
Posted on Jul 27, 2026 - 10:15 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-13 22:00:00 UTC
End time: 2026-08-14 02:00:00 UTC
Affected Cloud Agents:
- Dublin, Ireland
- Dublin, Ireland - IPv6
Posted on Jul 27, 2026 - 10:15 UTC
Network Maintenance in Singapore Singtel IPv4 and IPv6 Aug 14, 2026 17:00-21:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-14 17:00:00 UTC
End time: 2026-08-14 21:00:00 UTC
Affected Cloud Agents:
- Singapore (Singtel)
- Singapore - IPv6 (Singtel)
Posted on Jul 17, 2026 - 06:23 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-14 17:00:00 UTC
End time: 2026-08-14 21:00:00 UTC
Affected Cloud Agents:
- Singapore (Singtel)
- Singapore - IPv6 (Singtel)
Posted on Jul 17, 2026 - 06:23 UTC
Network Maintenance in Eindhoven, Netherlands (Ziggo) Aug 17, 2026 01:00-06:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-17 01:00:00 UTC
End time: 2026-08-17 06:00:00 UTC
Affected Cloud Agents:
Eindhoven, Netherlands (Ziggo)
Eindhoven, Netherlands - IPv6 (Ziggo)
Workaround: none
Posted on Aug 10, 2026 - 08:55 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-17 01:00:00 UTC
End time: 2026-08-17 06:00:00 UTC
Affected Cloud Agents:
Eindhoven, Netherlands (Ziggo)
Eindhoven, Netherlands - IPv6 (Ziggo)
Workaround: none
Posted on Aug 10, 2026 - 08:55 UTC
Network Maintenance in Washington, DC (Comcast) Aug 18, 2026 04:00-10:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-18 04:00:00 UTC
End time: 2026-08-18 10:00:00 UTC
Affected Cloud Agents:
- Washington, DC (Comcast)
- Washington, DC - IPv6 (Comcast)
Posted on Aug 03, 2026 - 08:27 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-18 04:00:00 UTC
End time: 2026-08-18 10:00:00 UTC
Affected Cloud Agents:
- Washington, DC (Comcast)
- Washington, DC - IPv6 (Comcast)
Posted on Aug 03, 2026 - 08:27 UTC
Hardware replacement in Strasbourg, France Aug 20, 2026 08:00-18:00 UTC
Description:
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agents. The current IP address space won't be used after the maintenance.
Start time: 2026-08-20 08:00:00 UTC
End time: 2026-08-20 18:00:00 UTC
Affected Cloud Agents:
Strasbourg, France
Strasbourg, France - IPv6
The new IP address space is:
5.252.58.128/26
2a02:06f0:0701:0000::/64
Impact:
No impact is expected
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Aug 05, 2026 - 21:54 UTC
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agents. The current IP address space won't be used after the maintenance.
Start time: 2026-08-20 08:00:00 UTC
End time: 2026-08-20 18:00:00 UTC
Affected Cloud Agents:
Strasbourg, France
Strasbourg, France - IPv6
The new IP address space is:
5.252.58.128/26
2a02:06f0:0701:0000::/64
Impact:
No impact is expected
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Aug 05, 2026 - 21:54 UTC
Hardware addition in Mumbai, India (Vodafone Idea) Aug 20, 2026 08:00-18:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 05, 2026 - 21:58 UTC
Aug 05, 2026 - 21:58 UTC
Scheduled -
Description:
The Cloud Agents Operations Team will perform maintenance to add more agents for increased capacity. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.
Start time: 2026-08-20 08:00:00 UTC
End time: 2026-08-20 18:00:00 UTC
Affected Cloud Agents:
Mumbai, India (Vodafone Idea)
Mumbai, India - IPv6 (Vodafone Idea)
The new IP address space is:
123.63.121.160/27
123.63.18.96/27
2400:5200:1880:0060:0000:0000:0000:0000/120
Impact:
No impact is expected
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Aug 05, 2026 - 19:23 UTC
The Cloud Agents Operations Team will perform maintenance to add more agents for increased capacity. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.
Start time: 2026-08-20 08:00:00 UTC
End time: 2026-08-20 18:00:00 UTC
Affected Cloud Agents:
Mumbai, India (Vodafone Idea)
Mumbai, India - IPv6 (Vodafone Idea)
The new IP address space is:
123.63.121.160/27
123.63.18.96/27
2400:5200:1880:0060:0000:0000:0000:0000/120
Impact:
No impact is expected
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Aug 05, 2026 - 19:23 UTC
Network Maintenance in Lima, Peru Aug 21, 2026 21:00 - Aug 22, 2026 00:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-21 21:00:00 UTC
End time: 2026-08-22 00:00:00 UTC
Affected Cloud Agents:
Lima, Peru
Lima, Peru - IPv6
Workaround: none
Posted on Aug 10, 2026 - 08:57 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-08-21 21:00:00 UTC
End time: 2026-08-22 00:00:00 UTC
Affected Cloud Agents:
Lima, Peru
Lima, Peru - IPv6
Workaround: none
Posted on Aug 10, 2026 - 08:57 UTC