All Systems Operational

Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
99.99 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
99.98 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
99.97 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
99.95 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Samknows Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance in Copenhagen, Denmark Apr 21, 2025 11:00-13:00 UTC

Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2025-04-21 11:00 UTC
End time: 2025-04-21 13:00 UTC

Affected Cloud Agents:
- Copenhagen, Denmark
- Copenhagen, Denmark - IPv6

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Apr 16, 2025 - 18:23 UTC

IP replacement in Macau, Macau Apr 21, 2025 13:00-18:00 UTC

The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2025-04-21 from 13:00 to 18:00 UTC

Impact: No impact is expected

The new address spaces are:

155.2.220.0/24

2602:f6e9:1::/48
Posted on Apr 07, 2025 - 09:39 UTC

Maintenance in multiple Cloud Agents Apr 22, 2025 08:00 - Apr 23, 2025 17:00 UTC

Description
In the continued effort to improve quality of service, The Cloud Agents Operations Team will preform maintenance on several servers.

Start time: 2025-04-22 08:00 UTC

End time: 2025-04-23 17:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
- Bangalore, India (Bharti Airtel)
- Bangalore, India - IPv6 (Bharti Airtel)
- Bangalore, India (JIO)
- Bangalore, India - IPv6 (JIO)
- Chennai, India (JIO)
- Chennai, India - IPv6 (JIO)
- Chennai, India (Reliance)
- Chennai, India - IPv6 (Reliance)
- Hyderabad, India (JIO)
- Hyderabad, India - IPv6 (JIO)
- Mumbai, India (Bharti Airtel)
- Mumbai, India - IPv6 (Bharti Airtel)
- Mumbai, India (JIO)
- Mumbai, India - IPv6 (JIO)
- New Delhi, India (Bharti Airtel)
- New Delhi, India - IPv6 (Bharti Airtel)
- Hong Kong (HKBN)
- Hong Kong - IPv6 (HKBN)
- Hong Kong (HKT)
- Hong Kong - IPv6 (HKT)
- Luxembourg, Luxembourg
- Luxembourg, Luxembourg - IPv6
- Palermo, Italy
- Palermo, Italy - IPv6

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Apr 16, 2025 - 18:52 UTC

IP replacement in Bratislava, Slovakia Apr 22, 2025 13:00-18:00 UTC

The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service.
The current IP address space won't be used after the maintenance.

When: 2025-04-22 from 13:00 to 18:00 UTC

Impact: No impact is expected

The new IPv4 address space is:

from 46.29.2.64/24 to 46.29.2.93/24

The IPv6 address space will be the same:

2a00:fd40:3:4::/64
Posted on Apr 09, 2025 - 12:18 UTC

Network Maintenance in Charlotte, NC Apr 23, 2025 04:00-10:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-04-23 04:00:00 UTC
End time: 2025-04-23 10:00:00 UTC
Affected Cloud Agents:

Charlotte, NC

Charlotte, NC - IPv6
Posted on Apr 16, 2025 - 09:18 UTC

US1 (sfo2) Region only: Private BGP Collectors maintenance between 10:00 and 14:00 UTC on Wednesday 2025-04-23 Apr 23, 2025 10:00-14:00 UTC

Summary
ThousandEyes Engineering team will perform maintenance on the following us-west-1 (sfo2) region private BGP Collectors between 10:00 and 14:00 UTC on Wednesday 2025-04-23:

bgpc-1.prd.sfo2.thousandeyes.com 13.56.170.74

bgpc-2.prd.sfo2.thousandeyes.com 54.215.39.49

bgpc-3.prd.sfo2.thousandeyes.com 54.151.32.128

bgpc-4.prd.sfo2.thousandeyes.com 52.52.125.229

bgpc-5.prd.sfo2.thousandeyes.com 50.18.182.11

bgpc-6.prd.sfo2.thousandeyes.com 54.219.202.142

bgpc-7.prd.sfo2.thousandeyes.com 52.9.247.80

bgpc-8.prd.sfo2.thousandeyes.com 54.177.98.192

bgpc-9.prd.sfo2.thousandeyes.com 54.177.3.119

bgpc-10.prd.sfo2.thousandeyes.com 50.18.203.200

Status Page
Listed BGP Collectors will be upgraded between 10:00 and 14:00 UTC on April 23rd, 2025.

Anticipated Impact
During the maintenance window, our Engineering team will upgrade the BGP Collector instances to improve reliability and feature set. We anticipate 4 hours of BGP data disruption while instances are upgraded and validated.

This will cause any established BGP session with these collectors to become unavailable and we will be unable to capture BGP events while the BGP sessions are unavailable. Customers won’t be required to take any actions as BGP sessions should be restored promptly when the BGP collectors complete the boot-up process.

This maintenance only impacts data collected from private BGP Monitors using the BGP collectors listed in this announcement.
Posted on Apr 16, 2025 - 13:14 UTC

Capacity increase on Little Rock, AR Apr 28, 2025 13:00-21:00 UTC

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2025-04-28 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:

40.143.195.64/26

2600:2c00:8020::/64
Posted on Apr 14, 2025 - 13:42 UTC

Capacity increase on Vancouver, Canada Apr 29, 2025 13:00-21:00 UTC

Description
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

The address spaces will be the same:
162.213.158.0/25
2607:d500:0202:0435::/118

When: 2025-04-29 from 13:00 to 21:00 UTC

Impact: No impact is expected

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Apr 16, 2025 - 19:05 UTC

Capacity increase on Sofia, Bulgaria Apr 30, 2025 13:00-21:00 UTC

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2025-04-30 from 13:00 to 21:00 UTC

Impact: No impact is expected

The new addresses are:

94.155.93.202-94.155.93.223

The old IP addresses that will be removed:

94.155.93.20-94.155.93.23

94.155.93.124-94.155.93.126
Posted on Apr 16, 2025 - 08:30 UTC
Apr 19, 2025

No incidents reported today.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Network Maintenance in Singapore
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 17:00 UTC
Scheduled - Affected Cloud Agent:
- Singapore
- Singapore - IPv6

Start time: 2025-04-17 17:00 UTC
End time: 2025-04-17 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

Description
The ThousandEyes team will be performing scheduled network maintenance on this cloud agents. Customers may experience degraded network performance on the test data coming from these agents. This behaviour may persist during the whole maintenance window, and should automatically resolve once the maintenance is over.

ThousandEyes Support is available 24/7 in case you need assistance with this maintenance or the platform. You can open a new case by sending an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com or status.thousandeyes.com
Apr 11, 16:36 UTC
Emergency Network Maintenance in Ramallah, Palestine
Completed - The scheduled maintenance has been completed.
Apr 17, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 23:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-04-16 23:00:00 UTC
End time: 2025-04-17 01:00:00 UTC
Affected Cloud Agents:

Ramallah, Palestine

Ramallah, Palestine - IPv6
Apr 16, 13:05 UTC
Apr 16, 2025
Network Maintenance in Los Angeles, CA (Charter)
Completed - The scheduled maintenance has been completed.
Apr 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 UTC
Scheduled - Affected Cloud Agent:

Los Angeles, CA (Charter)

Los Angeles, CA - IPv6 (Charter)

Start time: 2025-04-16 07:00 UTC

End time: 2025-04-16 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none
Apr 3, 10:12 UTC
Emergency Network Maintenance in Paraíba, Brazil
Completed - The scheduled maintenance has been completed.
Apr 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 10:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time:2025-04-16 10:00:00 UTC
End time: 2025-04-16 11:00:00 UTC

Affected Cloud Agents:
- Paraíba, Brazil
- Paraíba, Brazil - IPv6

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Apr 15, 15:18 UTC
Apr 15, 2025
Maintenance in St. Louis, MO
Completed - The scheduled maintenance has been completed.
Apr 15, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 UTC
Scheduled - Affected Cloud Agents:

St. Louis, MO

St. Louis, MO - IPv6

Start time: 2025/04/15 07:00 UTC

End time: 2025/04/15 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Provider is doing firmware upgrades in networking hardware.
Apr 11, 13:58 UTC
Apr 14, 2025

No incidents reported.

Apr 13, 2025
Network Maintenance in Cincinnati, OH
Completed - The scheduled maintenance has been completed.
Apr 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 03:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-04-13 03:00:00 UTC
End time: 2025-04-13 10:00:00 UTC
Affected Cloud Agents:

Cincinnati, OH

Cincinnati, OH - IPv6

Workaround: none
Mar 28, 14:47 UTC
Apr 12, 2025

No incidents reported.

Apr 11, 2025
Network Maintenance in Hamburg, Germany
Completed - The scheduled maintenance has been completed.
Apr 11, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 20:00 UTC
Scheduled - Affected Cloud Agent:

Hamburg, Germany

Hamburg, Germany - IPv6

Start time: 2025-04-10 20:00 UTC

End time: 2025-04-11 02:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none
Apr 3, 10:14 UTC
Service degradation affecting Usage and Billing service in US1 region
Resolved - This incident has been resolved
Apr 11, 00:05 UTC
Update - We are continuing to monitor for any further issues
Apr 10, 21:01 UTC
Monitoring - Service Degradation affecting usage events in US1 region


Between 6:00 UTC and 17:05 UTC on April 10th, some customers in the US1 region may have seen incorrect usage data and usage projections in the product.

Status:
The issue has been identified and a fix is being implemented
Apr 10, 17:23 UTC
Apr 10, 2025
Apr 9, 2025
Planned maintenance - Usage and Billing service in all regions
Completed - The scheduled maintenance has been completed.
Apr 9, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 16:00 UTC
Scheduled - Summary:

Thousandeyes will perform maintenance on the Usage and Billing service between 16:00 UTC and 19:00 UTC on 2025-APRIL-09. This maintenance will impact all production regions.

Anticipated impact:

Usage & billing page

Usage and billing information will not be accurate on the ThousandEyes GUI.
Apr 8, 00:43 UTC
Apr 8, 2025
Network Maintenance in Pretoria, South Africa
Completed - The scheduled maintenance has been completed.
Apr 8, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 17:00 UTC
Scheduled - Affected Cloud Agent:
- Pretoria, South Africa
- Pretoria, South Africa - IPv6

Start time: 2025-04-08 17:00 UTC
End time: 2025-04-08 18:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7 in case you need assistance with this maintenance or the platform. You can open a new case by sending an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com or status.thousandeyes.com
Apr 3, 14:18 UTC
Apr 7, 2025

No incidents reported.

Apr 6, 2025
Network Maintenance in Pune, India (JIO)
Completed - The scheduled maintenance has been completed.
Apr 6, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 18:30 UTC
Scheduled - Description: Network device maintenance

Affected Cloud Agent:

- Pune, India (JIO)
- Pune, India - IPv6 (JIO)

Start time: 2025-04-05 18:30 UTC
End time: 2025-04-06 00:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:None
Apr 2, 14:57 UTC
Apr 5, 2025
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