All Systems Operational
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
99.96 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Maintenance of backend services scheduled for Thursday 2021-06-24 Jun 24, 00:00-05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 15, 23:36 UTC
Scheduled - Summary
The ThousandEyes operations team will perform maintenance on backend services between 00:00 and 05:00 UTC on 2021-06-24

Anticipated Impact
Message processing services may be impacted for up to 5 hours during this maintenance window. Users will observe service degradation on the following components:

Agent Configuration and Data Collection
- Cloud and Enterprise Agents: Registration controller
- Cloud and Enterprise Agents: Test creation and updates
- Cloud and Enterprise Agents: Data ingress

ThousandEyes Platform and API
- Test data availability
- Reports and Dashboards
- Snapshots and Share Links

Alerts and Notifications
- Alert processing
- Notification dispatching
- Webhook and Integrations
- Email notifications

Internet Insights collection and Processing

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Jun 15, 23:28 UTC
Past Incidents
Jun 23, 2021

No incidents reported today.

Jun 22, 2021

No incidents reported.

Jun 21, 2021
Cloud Agent 'Guadalajara, Mexico (Trial)': Provider replacement
Completed - The scheduled maintenance has been completed.
Jun 21, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 15:01 UTC
Scheduled - AgentOps will perform maintenance to move the agents to more up-to-date servers that have identical specs. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

The new IP address space will be: 201.168.77.66 - 201.168.77.82
Jun 15, 21:57 UTC
Cloud Agent ‘Cadiz, Spain’: Change in IP address range
Completed - The scheduled maintenance has been completed.
Jun 21, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 16:00 UTC
Scheduled - The Cadiz virtual agent will have new servers serving the test traffic, which means source IPs for tests are going to change:

This maintenance is scheduled to take place on Monday, June 21st, 2021, 16:00 UTC.

We do not anticipate downtime or impact on test performance. The Cloud Agent ID used within the ThousandEyes API will remain unchanged.

Customers who utilize an IP based ACL to protect targeted services should update their ACL to reflect the following IP addresses:

Old addresses:
164.138.211.82

164.138.211.83

164.138.211.84

164.138.211.71

164.138.211.72

164.138.211.73

New addresses:
164.138.214.86

164.138.214.87

164.138.214.88

164.138.214.90

164.138.214.91

164.138.214.92

164.138.214.94

164.138.214.95

164.138.214.96

ThousandEyes support is available via in-app chat to provide assistance 24 hours a day.

Instructions for contacting support may be found in the following article:
https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes
Jun 16, 21:41 UTC
Jun 20, 2021

No incidents reported.

Jun 19, 2021
Maintenance of backend services scheduled for 2021-06-19
Completed - The scheduled maintenance has been completed.
Jun 19, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 07:01 UTC
Scheduled - Summary.

The ThousandEyes operations team will perform maintenance on backend services between 07:00 UTC - 08:00 UTC on 2021-06-19

Anticipated Impact.
No disruption is expected. The following services will be worked on during this maintenance window.

Agent Configuration and Data Collection for Endpoint Agent Services
- Endpoint Agents: Test assignment and configuration controller
- Endpoint Agents: Data submission collector

ThousandEyes Platform and API
- Endpoint Agent data and views

Alerts and Notifications
- Endpoint related notifications

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Jun 15, 22:11 UTC
Jun 18, 2021
Investigating possible service degradation
Resolved - An issue was identified during a patch release which caused the ThousandEyes API to be unavailable for 25 seconds. The patch release was stopped and the ThousandEyes API returned to full availability. The patch release was then completed without further incident.
Jun 18, 16:19 UTC
Investigating - We are currently investigating a possible degradation to API services.

This notification will be updated in the event that platform health has been determined to be degraded.
Jun 18, 15:18 UTC
Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021
Service degradation is support chat service between June 15th 04:04 UTC - 04:48 UTC
Resolved - This issue has been resolved on June 15th 04:48 UTC.
Jun 15, 05:11 UTC
Monitoring - The support chat service has recovered by now, and we will keep on monitoring.
Jun 15, 04:56 UTC
Identified - We have identified the root cause of the issue as the Salesforce outage and keep on monitoring.
Jun 15, 04:52 UTC
Investigating - We are currently investigating a possible degradation in the support chat service.
Please email support@thousandeyes.com to reach out Support team.
Jun 15, 04:04 UTC
Jun 14, 2021
Cloud Agent 'Winnipeg, Canada': Change in IP address range
Completed - The scheduled maintenance has been completed.
Jun 14, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 16:18 UTC
Scheduled - Due to a scheduled hardware upgrade, customers with tests assigned to Cloud Agent ‘Winnipeg, Canada’ may observe a corresponding change in path-visualization and source IP.

This maintenance is scheduled to take place on Monday, June 14th, 2021, between 18:00 and 20:00 UTC.

We do not anticipate downtime or impact on test performance. The Cloud Agent ID used within the ThousandEyes API will remain unchanged.

Customers who utilize an IP based ACL to protect targeted services should update their ACL to reflect the following IP addresses:

IPv6:
2605:e200:d414:101::/64
2605:e200:d414:102::/64
2605:e200:d414:103::/64
2605:e200:d414:104::/64

IPv4:

208.81.2.0/26

ThousandEyes support is available via in-app chat to provide assistance 24 hours a day.

Instructions for contacting support may be found in the following article:
https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes
Jun 9, 16:17 UTC
Service Degradation on support chat service Jun 14 04:50 UTC
Resolved - We briefly observed the service degradation in the support chat service on Jun 14 04:50 UTC. This issue has been resolved in 5 minutes.
Jun 14, 05:26 UTC
Investigating - We are currently investigating a possible degradation to API services.

This notification will be updated in the event that platform health has been determined to be degraded.
Jun 14, 04:50 UTC
Jun 13, 2021

No incidents reported.

Jun 12, 2021
Cloud Agent 'Guadalajara, México (IPv4 and IPv6)': Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 12, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 15:00 UTC
Scheduled - AgentOps will perform maintenance to move the servers in Guadalajara, México to another rack to accomodate more services.

This maintenance is scheduled to take place on 2021-06-12 15:00 UTC and last two hours. There will be 60 minutes downtime expected during the maintenance.

ThousandEyes support is available via in-app chat to provide assistance 24 hours a day.

Instructions for contacting support may be found in the following article:
https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes
Jun 10, 03:01 UTC
Jun 11, 2021
Cloud Agent Orlando, FL (IPv4 and IPv6): Change in IP address range
Completed - The scheduled maintenance has been completed.
Jun 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 15:00 UTC
Scheduled - Due to hardware upgrades, customers with tests assigned to Cloud Agents Orlando, FL (IPv4 and IPv6) will observe a corresponding change in path-visualization and source IP.

This maintenance is scheduled to take place on Friday, June 11th 2021, between 15:00 UTC and 20:00 UTC.

We do not anticipate downtime or impact on test performance. The Cloud Agent ID used within the ThousandEyes API will remain unchanged.

Customers who utilize an IP based ACL to protect targeted services should update their ACL to reflect the following IP addresses:

209.208.120.64/26
2607:F170:8000:3::/96

ThousandEyes support is available via in-app chat to provide assistance 24 hours a day.Instructions for contacting support may be found in the following article:
https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes
Jun 7, 22:55 UTC
Cloud Agent Edison, NJ and Edison, NJ (Trial): Change in IP address range
Completed - The scheduled maintenance has been completed.
Jun 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 15:00 UTC
Scheduled - Due to hardware upgrades, customers with tests assigned to Cloud Agents Edison, NJ and Edison, NJ (Trial) will observe a corresponding change in path-visualization and source IP.

This maintenance is scheduled to take place on Friday, June 11th 2021, between 15:00 UTC and 20:00 UTC.

We do not anticipate downtime or impact on test performance. The Cloud Agent ID used within the ThousandEyes API will remain unchanged.

Customers who utilize an IP based ACL to protect targeted services should update their ACL to reflect the following IP addresses:

8.30.197.192/26

ThousandEyes support is available via in-app chat to provide assistance 24 hours a day.Instructions for contacting support may be found in the following article:
https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes
Jun 7, 22:52 UTC
Cloud Agent Dubai, United Arab Emirates:Change in IP address range
Completed - The scheduled maintenance has been completed.
Jun 11, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 15:00 UTC
Scheduled - Due to hardware upgrades, customers with tests assigned to Cloud Agent Dubai, United Arab Emirates will observe a corresponding change in path-visualization and source IP.

This maintenance is scheduled to take place on Friday, June 11th 2021, between 15:00 UTC and 20:00 UTC.

We do not anticipate downtime or impact on test performance.

The Cloud Agent ID used within the ThousandEyes API will remain unchanged.

Customers who utilize an IP based ACL to protect targeted services should update their ACL to reflect the following IP addresses:

23.90.172.0/26

ThousandEyes support is available via in-app chat to provide assistance 24 hours a day.Instructions for contacting support may be found in the following article:
https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes
Jun 7, 22:35 UTC
Jun 10, 2021
Cloud Agent "Lagos, Nigeria" is currently unavailable
Resolved - This incident has been resolved.
Jun 10, 02:49 UTC
Update - Our operations team continues to work with our service provider to resolve this issue.
Jun 9, 12:49 UTC
Update - Our operations team continues to work with our service provider to resolve this issue.
Jun 8, 04:09 UTC
Update - Our operations team continues to work with our service provider to resolve this issue.
Jun 7, 05:59 UTC
Identified - Status:
Cloud Agent "Lagos, Nigeria" is currently unavailable due to DNS related issues
- Issues were first observed at approximately 06:30 UTC on 2021-06-06
- This agent cannot currently connect to the ThousandEyes platform
- This agent is currently executing tests
- This agent is not currently submitting test data to the ThousandEyes platform
- This agent is not currently labeled as experiencing local problems, as this issue does not appear to be related to ingress packet loss.

Impact:
Our operations team is currently working with our service provider to resolve this issue.

Tests executed while this agent is unavailable may be submitted to the ThousandEyes platform once this agent is once again available.

Since this Cloud Agent is not labeled as experiencing local problems, customers may receive alerts when test data begins to populate within the platform. Tests errors will be related to DNS resolution and are not indicative of target site reachability.

Please contact support@thousandeyes.com, or open a chat, for further information or assistance. Instructions on opening a support chat are available here: https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes
Jun 6, 21:21 UTC
Jun 9, 2021
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