Hardware Maintenance in New Delhi, India
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 2026 - 12:00 UTC
Scheduled - Description: Data center relocation
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-03-31 12:00:00 UTC
End time: 2026-04-24 12:00:00 UTC
Affected Cloud Agents:

New Delhi, India

New Delhi, India - IPv6
Mar 31, 2026 12:00 - Apr 24, 2026 12:00 UTC
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Operational
Degraded Performance
Partial Outage
Major Outage
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Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Emergency IP replacement in New Delhi, India Apr 20, 2026 09:00-21:00 UTC

Description:

The ThousandEyes team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.


Start time: 2026-04-20 09:00:00 UTC
End time: 2026-04-20 21:00:00 UTC


Affected Cloud Agents:
New Delhi, India
New Delhi, India - IPv6

The new IP address spaces are:

103.171.220.0/27
103.171.220.64/27
2401:7500:0ff1:c::/64



Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Apr 17, 2026 - 16:41 UTC

Network Maintenance in Palermo, Italy Apr 22, 2026 20:00-22:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-04-22 20:00:00 UTC
End time: 2026-04-22 22:00:00 UTC

Affected Cloud Agents:

- Palermo, Italy
- Palermo, Italy - IPv6

Workaround:None
Posted on Apr 08, 2026 - 14:47 UTC

Network Maintenance in Hamburg, Germany Apr 23, 2026 04:00-07:00 UTC

Description:

Network Maintenance


Start time: 2026-04-23 04:00:00 UTC
End time: 2026-04-23 07:00:00 UTC


Affected Cloud Agents:
Hamburg, Germany
Hamburg, Germany - IPv6

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Apr 17, 2026 - 16:35 UTC

Network Maintenance in Dallas, TX (Comcast) Apr 23, 2026 05:00-11:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-04-23 05:00:00 UTC
End time: 2026-04-23 11:00:00 UTC

Affected Cloud Agents:

- Dallas, TX (Comcast)
- Dallas, TX - IPv6 (Comcast)

Workaround:None
Posted on Apr 08, 2026 - 14:44 UTC

Network Maintenance in Medellín, Colombia (Claro) Apr 24, 2026 03:00-11:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-04-24 03:00:00 UTC
End time: 2026-04-24 11:00:00 UTC
Affected Cloud Agents:

"Medell\xEDn, Colombia (Claro)"

"Medell\xEDn, Colombia - IPv6 (Claro)"
Posted on Apr 17, 2026 - 09:05 UTC

Network Maintenance in Medellín, Colombia (Claro) Apr 24, 2026 03:00-11:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-04-24 03:00:00 UTC
End time: 2026-04-24 11:00:00 UTC
Affected Cloud Agents:

"Medellín, Colombia (Claro)"

"Medellín, Colombia - IPv6 (Claro)"
Posted on Apr 13, 2026 - 10:48 UTC

Network Maintenance in Calgary, Canada (Shaw) Apr 24, 2026 06:00-12:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-04-24 06:00:00 UTC
End time: 2026-04-24 12:00:00 UTC

Affected Cloud Agents:

- Calgary, Canada (Shaw)
- Calgary, Canada - IPv6 (Shaw)

Workaround:None
Posted on Apr 08, 2026 - 14:38 UTC

Network Maintenance in Chicago, IL (Charter) Apr 28, 2026 05:00-11:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-04-28 05:00:00 UTC
End time: 2026-04-28 11:00:00 UTC

Affected Cloud Agents:

- Chicago, IL (Charter)
- Chicago, IL - IPv6 (Charter)

Workaround: None
Posted on Apr 16, 2026 - 18:56 UTC

Network Maintenance in Prague, Czech Republic Apr 28, 2026 20:00 - Apr 29, 2026 00:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-04-28 20:00:00 UTC
End time: 2026-04-29 00:00:00 UTC
Affected Cloud Agents:

Prague, Czech Republic

Prague, Czech Republic - IPv6
Posted on Apr 13, 2026 - 10:49 UTC

Network Maintenance in Cleveland, OH (Charter) May 7, 2026 05:00-10:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-05-07 05:00:00 UTC
End time: 2026-05-07 10:00:00 UTC
Affected Cloud Agents:

Cleveland, OH (Charter)

Cleveland, OH - IPv6 (Charter)
Posted on Apr 17, 2026 - 08:57 UTC

Network Maintenance in Winnipeg, Canada (Rogers) May 7, 2026 07:00-13:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-05-07 07:00:00 UTC
End time: 2026-05-07 13:00:00 UTC

Affected Cloud Agents:

- Winnipeg, Canada (Rogers)
- Winnipeg, Canada - IPv6 (Rogers)

Workaround:None
Posted on Apr 08, 2026 - 14:51 UTC

Network Maintenance in Winnipeg, Canada May 20, 2026 05:30-08:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-05-20 05:30:00 UTC
End time: 2026-05-20 08:00:00 UTC
Affected Cloud Agents:

Winnipeg, Canada

Winnipeg, Canada - IPv6

Winnipeg, Canada (Bell)

Winnipeg, Canada - IPv6 (Bell)

Winnipeg, Canada (Rogers)

Winnipeg, Canada - IPv6 (Rogers)

Winnipeg, Canada (Telus)

Winnipeg, Canada - IPv6 (Telus)
Posted on Mar 24, 2026 - 15:16 UTC
Apr 18, 2026

No incidents reported today.

Apr 17, 2026
Network Maintenance in Macao, Macao
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 18:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-04-17 18:00:00 UTC
End time: 2026-04-17 22:00:00 UTC

Affected Cloud Agents:

- Macao, Macao
- Macao, Macao - IPv6

Workaround:None
Apr 8, 14:33 UTC
Apr 16, 2026
Network Maintenance in Seattle, WA (Comcast)
Completed - The scheduled maintenance has been completed.
Apr 16, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-04-16 07:00:00 UTC
End time: 2026-04-16 13:00:00 UTC

Affected Cloud Agents:
- Seattle, WA (Comcast)
- Seattle, WA - IPv6 (Comcast)

Workaround: None
Apr 6, 16:15 UTC
Apr 15, 2026

No incidents reported.

Apr 14, 2026
Network Maintenance in Los Angeles, CA (Charter)
Completed - The scheduled maintenance has been completed.
Apr 14, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-04-14 07:00:00 UTC
End time: 2026-04-14 13:00:00 UTC
Affected Cloud Agents:

Los Angeles, CA (Charter)

Los Angeles, CA - IPv6 (Charter)
Mar 30, 08:12 UTC
Emergency Network Maintenance in Bangalore, India
Completed - The scheduled maintenance has been completed.
Apr 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 10:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-04-14 10:00:00 UTC
End time: 2026-04-14 11:00:00 UTC
Affected Cloud Agents:

Bangalore, India (Bharti Airtel)

Bangalore, India (JIO)

Bangalore, India (Reliance)

Bangalore, India (Vodafone Idea)

Bangalore, India - IPv6 (Bharti Airtel)

Bangalore, India - IPv6 (JIO)

Bangalore, India - IPv6 (Reliance)

Bangalore, India - IPv6 (Vodafone Idea)
Apr 13, 10:46 UTC
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026
Maintenance in Cape Town, South Africa
Completed - The scheduled maintenance has been completed.
Apr 11, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:00 UTC
Scheduled - Affected Cloud Agents:

Cape Town, South Africa

Cape Town, South Africa - IPv6

Start time: 2026/04/10 22:00 UTC

End time: 2026/04/11 01:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Provider is upgrading the uplink.
Apr 2, 07:41 UTC
Network Maintenance in Cape Town, South Africa
Completed - The scheduled maintenance has been completed.
Apr 11, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:01 UTC
Scheduled - Description:

Network Maintenance


Start time: 2026-04-10 22:00:00 UTC
End time: 2026-04-11 01:00:00 UTC


Affected Cloud Agents:

Cape Town, South Africa
Cape Town, South Africa - IPv6


Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Apr 6, 16:10 UTC
Network Maintenance in Mumbai, India (Vodafone Idea)
Completed - The scheduled maintenance has been completed.
Apr 11, 00:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 18:30 UTC
Scheduled - Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-04-10 18:30:00 UTC
End time: 2026-04-11 00:30:00 UTC
Affected Cloud Agents:
* Mumbai, India (Vodafone Idea)
* Mumbai, India - IPv6 (Vodafone Idea)
Mar 23, 11:33 UTC
Apr 10, 2026
Maintenance in Vancouver, Canada
Completed - The scheduled maintenance has been completed.
Apr 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 04:00 UTC
Scheduled - Affected Cloud Agents:

Vancouver, Canada

Vancouver, Canada - IPv6

Start time: 2026/04/10 04:00 UTC

End time: 2026/04/10 07:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Provider is changing routing hardware.
Apr 2, 07:39 UTC
Network Maintenance in Helsinki, Finland
Completed - The scheduled maintenance has been completed.
Apr 10, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 19:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-04-09 19:00:00 UTC
End time: 2026-04-10 03:00:00 UTC
Affected Cloud Agents:

Helsinki, Finland

Helsinki, Finland - IPv6
Mar 25, 14:06 UTC
Apr 9, 2026
Emergency Network Maintenance in New Orleans, LA
Completed - The scheduled maintenance has been completed.
Apr 9, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 08:13 UTC
Scheduled - Description:

Network Maintenance


Start time: 2026-04-09 08:00:00 UTC
End time: 2026-04-09 14:00:00 UTC


Affected Cloud Agents:

New Orleans, LA
New Orleans, LA - IPv6


Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Apr 6, 16:13 UTC
Network Maintenance in Winnipeg, Canada (Rogers)
Completed - The scheduled maintenance has been completed.
Apr 9, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-04-09 06:00:00 UTC
End time: 2026-04-09 12:00:00 UTC
Affected Cloud Agents:

Winnipeg, Canada (Rogers)

Winnipeg, Canada - IPv6 (Rogers)
Mar 24, 15:15 UTC
Apr 8, 2026
Maintenance in Cloud Agent in Calgary, Canada
Completed - The scheduled maintenance has been completed.
Apr 8, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 01:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 3, 00:55 UTC
Scheduled - Calgary, Canada Cloud Agent has increased load and reduced capacity due to emergency server hardware replacements
Apr 3, 00:54 UTC
Apr 7, 2026
Service Degradation Affecting Endpoint Agent Schedule Test Data in US1 Region
Resolved - This incident has been resolved.
Apr 7, 19:21 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 17:41 UTC
Update - Our team is currently backfilling the data and working to restore full service.
Apr 7, 15:55 UTC
Identified - Summary:
We have identified an issue causing delays in Endpoint Agent Scheduled Test data in the US1 Region, beginning at 14:00 UTC on April 7th, 2026.

Impact:
Customers may experience delays in the US1 Region Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, Alerts, Dashboards, or API.

Status:
Our Engineering Team is actively investigating the issue and working toward a resolution.
Apr 7, 15:07 UTC
Apr 6, 2026
Emergency Capacity increase on Illinois (Azure northcentralus)
Completed - The scheduled maintenance has been completed.
Apr 6, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 17:30 UTC
Scheduled - Description:

The ThousandEyes team Description:

The ThousandEyes team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space will continue to be used after the maintenance, with additional IPs joining the address space.


When: 2026-04-06 from 17:30 to 19:00 UTC



The IP addresses added on Illinois (Azure northcentralus):

20.80.1.84
20.80.56.92
20.80.57.228
52.162.214.120
64.236.131.199
130.131.121.161
135.232.226.40
135.232.240.226



Impact:
No impact is expected


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Apr 6, 17:24 UTC
IP replacement in Dallas, TX (Trial)
Completed - The scheduled maintenance has been completed.
Apr 6, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the several Trial Cloud Agents in the continued effort to improve quality of service. The current IP addresses won't be used after the maintenance.

When: 2026-04-06 from 13:00 to 18:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP addresses on Dallas, TX (Trial) are:

45.33.120.14

66.228.55.168

66.228.55.175

173.255.205.38
Mar 25, 14:03 UTC
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

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