All Systems Operational
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller
Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller
Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress
Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller
Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector
Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Platform Availability
Operational
90 days ago
100.0 % uptime
Today
API Availability
Operational
90 days ago
100.0 % uptime
Today
Test data availability
Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards
Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links
Operational
90 days ago
100.0 % uptime
Today
SAML/SSO
Operational
90 days ago
100.0 % uptime
Today
Configuration and Management
Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets
Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat
Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing
Operational
90 days ago
100.0 % uptime
Today
Notification dispatching
Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations
Operational
90 days ago
100.0 % uptime
Today
Email notifications
Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing
Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing
Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository
Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository
Operational
90 days ago
100.0 % uptime
Today
Appliance downloads
Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads
Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads
Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER
Operational
Broadband Providers: AMER
Operational
Mobile Providers: AMER
Operational
Azure: AMER
Operational
AWS: AMER
Operational
Google Cloud: AMER
Operational
Alibaba Cloud: AMER
Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA
Operational
Azure: EMEA
Operational
AWS: EMEA
Operational
Google Cloud: EMEA
Operational
Alibaba Cloud: EMEA
Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC
Operational
Azure: APAC
Operational
AWS: APAC
Operational
Google Cloud: APAC
Operational
Alibaba Cloud: APAC
Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website
Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map
Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 2023 - 11:13 UTC
Scheduled - Affected Cloud Agent: ‘Los Angeles, CA (CenturyLink)’ & ‘Los Angeles, CA - IPv6 (CenturyLink)’

Start time: 2023-09-30 08:00 UTC

End time: 2023-09-30 11:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: Telco is preforming network maintenance
Workaround: None

Sep 25, 2023 - 11:12 UTC
Affected Cloud Agent: ‘Hanoi, Vietnam (VNPT)’ & ‘Hanoi, Vietnam - IPv6 (VNPT)’

Start time: 2023-09-30 18:00 UTC

End time: 2023-09-30 22:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: Telco is preforming maintenance in their systems

Workaround: none

Posted on Sep 29, 2023 - 14:04 UTC
Affected Cloud Agent: ‘Marseille, France (Orange)’ & ‘Marseille, France - IPv6 (Orange)’

Start time: 2023-10-18 00:00 UTC

End time: 2023-10-18 04:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: Telco is preforming network maintenance

Workaround

None

Posted on Sep 29, 2023 - 14:05 UTC
Telco is preforming network maintenance

Affected Cloud Agent: ‘Paris, France (Orange)’ & ‘Paris, France - IPv6 (Orange)’

Start time: 2023-10-30 00:00 UTC
End time: 2023-10-30 04:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Sep 26, 2023 - 16:43 UTC
Scheduled Maintenance for Network infra Oct 31, 2023 20:00-21:00 UTC
ThousandEyes Network team will discontinue support for certain IP addresses. The IP addresses that will no longer be supported are:

52.52.142.26

52.52.36.83

If you are currently allowing these IP addresses to receive alert notifications, please update your systems to also allow the following addresses based on your region to avoid any disruption.

US1 Region:

13.56.245.241

52.9.183.148

18.232.232.61

35.168.54.3

107.22.84.44

3.220.243.232

3.218.27.195

3.221.227.188


EU1 Region:

18.157.124.37

3.70.3.30

18.156.17.238

18.158.163.183

35.158.19.241

3.127.8.252

46.51.169.205

54.75.173.76

54.217.22.60

34.243.129.225

54.216.15.243

108.128.60.238


After October 31, we strongly advise you to remove 52.52.142.26 and 52.52.36.83 from your allow list as we will no longer support them.

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com/ to speak with a support engineer if you have any questions.

Posted on Aug 04, 2023 - 05:08 UTC
Past Incidents
Sep 30, 2023

No incidents reported today.

Sep 29, 2023

No incidents reported.

Sep 28, 2023
Completed - The scheduled maintenance has been completed.
Sep 28, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 04:01 UTC
Scheduled - Affected Cloud Agent: 'Cleveland, OH (Charter)' & 'Cleveland, OH - IPv6 (Charter)'

Start time: 2023-09-28 04:00 UTC

End time: 2023-09-28 10:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: Fiber Splicing

Workaround
None

Sep 6, 08:17 UTC
Sep 27, 2023
Completed - The scheduled maintenance has been completed.
Sep 27, 21:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on multiple Cloud Agents. This also includes adding IP addresses to the Cloud Agents.

When: 2023-09-27 from 13:00 to 21:00 UTC

Impact: No impact is expected

The IP addresses added on Cape Town, South Africa (AWS af-south-1):
13.246.205.36
13.246.160.14
13.245.26.184
13.246.166.198

The IP addresses added on Mumbai, India (AWS ap-south-1):
13.235.140.98
3.108.247.230
13.126.57.129
13.126.14.57

The IP addresses added on N. California (AWS us-west-1):
54.241.170.129
54.177.27.19
54.176.34.77
54.177.203.87

The IP addresses added on Atlanta, GA (AWS Local Zone):
15.181.81.241

The IP addresses added on Kolkata, India (AWS Local Zone):
96.0.64.59

The IP addresses added on California (Azure westus):
40.83.135.92
40.83.135.117

The IP addresses added on Johannesburg, South Africa (Azure southafricanorth):
20.164.225.118
20.164.225.42
20.164.225.203
20.164.224.247
20.164.225.207
20.164.224.241

Sep 20, 09:51 UTC
Resolved - This incident has been resolved.
Sep 27, 02:00 UTC
Monitoring - The issue has been mitigated. We are monitoring the results.
Sep 26, 20:41 UTC
Update - We have identified a possible degradation for the ThousandEyes Web Application and API service.
Enterprise Agents may not save changes.
Alerts and Alert Notifications may be delayed.

Sep 26, 19:03 UTC
Investigating - Service degradation is still present.
Enterprise Agent may not correctly take/save the changes applied to them, also for existing Enterprise Agent we might lose visibility to agent metadata changes sent from agents like hostname, ip address, software versions (agent, browserbot, TEVA), OS, Kernel etc.
Controller/ThousandEyes Platform might reject checkins from agents checking in for the first time.

we are working actively in this issue

Sep 26, 18:24 UTC
Monitoring - The issue has been identified and mitigated, we are monitoring the results
Timestamp 16:40 UTC - 17:40 UTC

Sep 26, 17:50 UTC
Investigating - We are currently investigating a possible service degradation that could prevent Enterprise Agent to correctly take/save the changes applied to them, also for existing Enterprise Agent we might lose visibility to agent metadata changes sent from agents like hostname, ip address, software versions (agent, browserbot, TEVA), OS, Kernel etc.
Controller/ThousandEyes Platform might reject checkins from agents checking in for the first time.

We are working actively in this issue.

Sep 26, 17:44 UTC
Sep 26, 2023
Completed - The scheduled maintenance has been completed.
Sep 26, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 07:00 UTC
Scheduled - Affected Cloud Agent: ‘San Diego, CA’ & ‘San Diego, CA - IPv6’

Start time: 2023-09-26 07:00 UTC

End time: 2023-09-26 13:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: Telco is preforming hardware maintenance

Workaround:
None

Sep 22, 15:40 UTC
Sep 25, 2023
Completed - The scheduled maintenance has been completed.
Sep 25, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 20:00 UTC
Scheduled - Telco is performing hardware maintenance

Affected Cloud Agent: ‘Auckland, New Zealand’ & ‘Auckland, New Zealand - IPv6’

Start time: 2023-09-25 20:00 UTC
End time: 2023-09-26 00:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: none

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Sep 22, 15:41 UTC
Completed - The scheduled maintenance has been completed.
Sep 25, 18:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 15:14 UTC
Scheduled - Affected Cloud Agent: ‘Seattle, WA (CenturyLink)’ & ‘Seattle, WA - IPv6 (CenturyLink)’

Start time: 2023-09-25 08:00 UTC

End time: 2023-09-25 11:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: Telco is preforming network maintenance
Workaround
None

Sep 15, 15:14 UTC
Sep 24, 2023

No incidents reported.

Sep 23, 2023
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 15:31 UTC
Scheduled - Affected Cloud Agent: ‘Seattle, WA (Comcast)’ & ‘Seattle, WA - IPv6 (Comcast)’

Start time: 2023-09-22 20:00 UTC

End time: 2023-09-23 00:00 UTC


Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: Telco is performing hardware maintenance

Workaround
None

Sep 21, 15:25 UTC
Sep 22, 2023
Sep 21, 2023

No incidents reported.

Sep 20, 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 15:00 UTC
Scheduled - Affected Cloud Agent: ‘Winnipeg, Canada (Telus)’ & ‘Winnipeg, Canada - IPv6 (Telus)’

Start time: 2023-09-20 15:00 UTC

End time: 2023-09-20 17:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: Telco is preforming switch reconfiguration
Workaround: none

Sep 19, 14:57 UTC
Completed - The scheduled maintenance has been completed.
Sep 20, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 07:00 UTC
Scheduled - Affected Cloud Agent: ‘San Diego, CA’ & ‘San Diego, CA - IPv6’

Start time: 2023-09-20 07:00 UTC

End time: 2023-09-20 13:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: Telco is preforming hardware maintenance

Workaround
None

Sep 7, 09:08 UTC
Resolved - This incident has been resolved.
Sep 20, 00:46 UTC
Investigating - We are currently investigating a possible degradation to API services.

This notification will be updated in the event that platform health has been determined to be degraded.

Sep 19, 23:56 UTC
Sep 19, 2023
Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023
Completed - The scheduled maintenance has been completed.
Sep 16, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:01 UTC
Scheduled - Affected Cloud Agent: ‘New York, NY (Cogent) & ‘New York, NY - IPv6 (Cogent)’

Start time: 2023-09-16 01:00 UTC

End time: 2023-09-16 14:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: Telco is preforming maintenance in DC

Workaround:
None

Sep 11, 14:39 UTC