Capacity increase on Plano, TX
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 2026 - 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-07-15 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:

66.151.248.64/26

2600:c12:6011:100::/56
Jul 15, 2026 13:00-21:00 UTC
Network outage in Toronto & Vancouver, Canada (Webex Calling)
Update - We are continuing to investigate this issue.
Jul 10, 2026 - 22:08 UTC
Investigating - Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: Jun 23, 2026, 10:36 PM UTC

Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)
Jun 24, 2026 - 23:21 UTC
Ongoing issues in South Korea (SK Telecom - AWS Wavelength)
Investigating - Ongoing outage
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-09 02:00:00 UTC
Affected Cloud Agents:
- Daejeon, South Korea (SK Telecom - AWS Wavelength)
- Seoul, South Korea (SK Telecom - AWS Wavelength)
Jul 09, 2026 - 11:57 UTC
Ongoing issues in Chennai, India
Investigating - Several Cloud Agents in Chennai, India, are currently experiencing a service outage due to an emergency data center migration.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter.

Start time: 2026-07-02 09:00:00 UTC

Affected Cloud Agents:

Chennai, India (JIO)

Chennai, India - IPv6 (JIO)

Chennai, India (Vodafone Idea)

Chennai, India - IPv6 (Vodafone Idea)

Chennai, India (Bharti Airtel)

Chennai, India - IPv6 (Bharti Airtel).

We are working on these issues.
Jul 02, 2026 - 15:27 UTC
Ongoing issues in Mumbai, India
Identified - ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-06-03 10:00:00 UTC

Affected Cloud Agents:

Mumbai, India (JIO)

Mumbai, India - IPv6 (JIO)

Mumbai, India (Vodafone)

Mumbai, India - IPv6 (Vodafone)

Mumbai, India (Reliance)

Mumbai, India - IPv6 (Reliance)

Mumbai, India (Bharti Airtel)

Mumbai, India - IPv6 (Bharti Airtel)
Jun 03, 2026 - 09:08 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Degraded Performance
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller Degraded Performance
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress Degraded Performance
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability Operational
90 days ago
99.97 % uptime
Today
API Availability Operational
90 days ago
99.97 % uptime
Today
Test data availability Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links Operational
90 days ago
100.0 % uptime
Today
SAML/SSO Operational
90 days ago
99.97 % uptime
Today
Configuration and Management Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Event Detection Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent Views Operational
90 days ago
100.0 % uptime
Today
Outages Page Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing Operational
90 days ago
100.0 % uptime
Today
Notification dispatching Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations Operational
90 days ago
100.0 % uptime
Today
Email notifications Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
Cloud Insights Operational
90 days ago
100.0 % uptime
Today
Traffic Insights Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository Operational
90 days ago
100.0 % uptime
Today
Appliance downloads Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER Operational
Broadband Providers: AMER Operational
Mobile Providers: AMER Operational
Azure: AMER Operational
AWS: AMER Operational
Google Cloud: AMER Operational
Alibaba Cloud: AMER Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA Operational
Azure: EMEA Operational
AWS: EMEA Operational
Google Cloud: EMEA Operational
Alibaba Cloud: EMEA Operational
Cloud Agents: Asia Pacific Degraded Performance
Data Centers: APAC Degraded Performance
Azure: APAC Operational
AWS: APAC Operational
Google Cloud: APAC Operational
Alibaba Cloud: APAC Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
100.0 % uptime
Today
AI Assistant Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for Government (FedRAMP) Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Routing Tests (BGP) Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: FedRAMP Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance in Toronto, Canada Jul 17, 2026 01:00-03:00 UTC

Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-17 01:00:00 UTC
End time: 2026-07-17 03:00:00 UTC
Affected Cloud Agents:

Toronto, Canada

Toronto, Canada - IPv6
Posted on Jul 10, 2026 - 10:45 UTC

Capacity increase on Raleigh, NC Jul 20, 2026 13:00-21:00 UTC

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-07-20 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:

40.143.39.192/26

2600:2c00:9100::/64

Workaround: none
Posted on Jul 06, 2026 - 12:41 UTC

Capacity Increase in Brooklyn, NY Jul 21, 2026 13:00-21:00 UTC

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-07-21 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:

66.109.25.0/26

2604:eb80:1:9::/64

Workaround: none
Posted on Jul 07, 2026 - 13:23 UTC

Capacity increase in Denver, CO (Comcast) Jul 21, 2026 13:00-21:00 UTC

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-07-21 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:

50.169.159.0/26

2001:55c:1003::/48

Workaround: none
Posted on Jul 07, 2026 - 13:25 UTC

Capacity increase on Chennai, India (Vodafone Idea) Jul 22, 2026 13:00-21:00 UTC

Description:

The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.


Start time: 2026-07-22 13:00:00 UTC
End time: 2026-07-22 21:00:00 UTC


Affected Cloud Agents:

Chennai, India (Vodafone Idea)

The IP address spaces are:

123.63.79.160/27 (new)
123.63.125.0/27
2400:5200:1880:d::300/120

Impact:
No impact is expected


Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Jul 03, 2026 - 20:05 UTC

Capacity increase on Bangalore, India (Vodafone Idea) Jul 22, 2026 13:00-21:00 UTC

Description
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

Start Date: 2026-07-22 13:00 UTC
End Date:2026-07-22 21:00 UTC

The IP address spaces are:

- 123.63.102.160/27 (new)
- 123.63.124.32/27
- 400:5200:1880:d::100/120

Impact: No impact is expected

Workaround:None
Posted on Jul 02, 2026 - 16:11 UTC

IP replacement in New Delhi, India (JIO) Jul 23, 2026 13:00-21:00 UTC

The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2026-07-23 from 13:00 to 21:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP address spaces are:

47.29.215.192/26

2405:203:982:cc6::/64
Posted on Jul 10, 2026 - 13:18 UTC

Network Maintenance in Irvine, CA (CenturyLink) Jul 25, 2026 07:00-13:00 UTC

Description: Network Maintenance in Irvine, CA (CenturyLink)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-25 07:00:00 UTC

End time: 2026-07-25 13:00:00 UTC

Affected Cloud Agents:

- Irvine, CA (CenturyLink)

- Irvine, CA - IPv6 (CenturyLink)
Workaround: none
Posted on Jul 09, 2026 - 09:35 UTC
Jul 15, 2026
Decommission of multiple AWS Wavelength Zone Cloud Agents
Completed - The scheduled maintenance has been completed.
Jul 15, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:00 UTC
Scheduled - Due to AWS decommissioning several Wavelength Zones, the Cloud Agents Operations Team will be decommissioning the following Cloud Agents starting July 15th:

Berlin, Germany (Vodafone - AWS Wavelength)
Daejeon, South Korea (SK Telecom - AWS Wavelength)
Dortmund, Germany (Vodafone - AWS Wavelength)
London, England (Vodafone - AWS Wavelength)
Manchester, England (Vodafone - AWS Wavelength)
Munich, Germany (Vodafone - AWS Wavelength)
Seoul, South Korea (SK Telecom - AWS Wavelength)

We advice customers to update their tests by removing these Agents before July 15th.

Workaround: none
Jul 8, 10:48 UTC
Jul 14, 2026
Network Maintenance in Antwerp, Belgium (Telenet Belgacom)
Completed - The scheduled maintenance has been completed.
Jul 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 22:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-13 22:00:00 UTC

End time: 2026-07-14 04:00:00 UTC

Affected Cloud Agents:

- Antwerp, Belgium (Telenet Belgacom)

- Antwerp, Belgium - IPv6 (Telenet Belgacom)
Jul 9, 14:14 UTC
Jul 13, 2026
Jul 12, 2026

No incidents reported.

Jul 11, 2026
Delays in Endpoint test data in US1 region.
Resolved - This incident has been resolved.
Jul 11, 16:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 11, 15:13 UTC
Identified - Delays in Endpoint test data in US1 region

Impact: Endpoint test data is delayed in platform on the US1 region.

Start Time: Jul 11, 2026, 14:58 PM UTC
Jul 11, 14:42 UTC
Jul 10, 2026
Decommission of the Cloud Agent Fuzhou, China (Alibaba cn-fuzhou)
Completed - The scheduled maintenance has been completed.
Jul 10, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:01 UTC
Scheduled - Due to the Alibaba Cloud ceasing operations at Fuzhou, China, the Cloud Agents Operations Team will be decommissioning the Fuzhou, China (Alibaba cn-fuzhou) Cloud Agent from July 9th.

We advice customers to update their tests by removing this Agent before July 9th.
Jun 25, 10:40 UTC
Decommission of the Cloud Agent Nanjing, China (Alibaba cn-nanjing)
Completed - The scheduled maintenance has been completed.
Jul 10, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:00 UTC
Scheduled - Due to the Alibaba Cloud ceasing operations at Fuzhou, China, the Cloud Agents Operations Team will be decommissioning the Nanjing, China (Alibaba cn-nanjing) Cloud Agent from July 9th.

We advice customers to update their tests by removing this Agent before July 9th.
Jun 25, 10:43 UTC
Jul 9, 2026
Emergency IP replacement in St. Petersburg, Russia
Completed - The scheduled maintenance has been completed.
Jul 9, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 04:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2026-07-09 from 04:00 to 17:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IPv4 address spaces are:

130.49.167.0/26

The IPv6 address space will stay the same:

2a07:ecc4:1:2::/64
Jul 1, 09:51 UTC
Jul 8, 2026
Emergency Network Maintenance in Guangzhou, China (China Unicom)
Completed - The scheduled maintenance has been completed.
Jul 8, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 16:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-08 16:00:00 UTC

End time: 2026-07-08 22:00:00 UTC

Affected Cloud Agents:

- Guangzhou, China (China Unicom)

- Guangzhou, China - IPv6 (China Unicom)

Workaround: none
Jul 7, 13:48 UTC
Service Degradation Affecting Dashboards Visualization in US2 Region
Resolved - This incident has been resolved.
Jul 8, 21:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 20:53 UTC
Identified - Summary
We are currently investigating a possible degradation impacting dashboards in US2 Region

Impact
Customers may experience delays in displaying data for dashboards in the US2 Region for the following sources:
Endpoint Agents - Dynamic Tests
Jul 8, 19:40 UTC
Issues with login to the ThousandEyes platform in US1 and US2 regions
Resolved - This incident has been resolved.
Jul 8, 19:29 UTC
Update - We are continuing to monitor for any further issues.
Jul 8, 16:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Users should now be able to authenticate correctly and the team is continuing work on mitigation.
Jul 8, 16:03 UTC
Update - We are continuing to work on a fix for this issue
Jul 8, 15:41 UTC
Investigating - We are investigating the issue affecting login to the ThousandEyes platform.
EU customer are not impacted.
Jul 8, 15:28 UTC
Network Maintenance in Dallas, TX (Centurylink/Lumen)
Completed - The scheduled maintenance has been completed.
Jul 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 05:00 UTC
Scheduled - Description:

Network Maintenance

Start time: 2026-07-08 5:00:00 UTC
End time: 2026-07-08 11:00:00 UTC

Affected Cloud Agents:

Dallas, TX (CenturyLink)
Dallas, TX - IPv6 (CenturyLink)

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Jun 23, 16:15 UTC
Jul 7, 2026

No incidents reported.

Jul 6, 2026
Capacity increase on Miami, FL
Completed - The scheduled maintenance has been completed.
Jul 6, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-07-06 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:

142.147.83.0/25

2607:d500:d02:435::/118
Jun 25, 10:36 UTC
Emergency IP replacement in Chennai, India (JIO)
Completed - The scheduled maintenance has been completed.
Jul 6, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 12:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2026-07-06 from 12:00 to 17:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP address spaces are:
- 47.29.123.192/26
- 2405:203:998:476::/64
Jul 6, 11:52 UTC
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
Connected Devices Agent Availability Issues in EU Region
Resolved - This incident has been resolved.
Jul 3, 15:03 UTC
Update - Services are stable. We are continuing to monitor the situation for any further issues.
Jul 2, 17:49 UTC
Update - We are continuing to monitor for any further issues.
Jul 1, 11:06 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 25, 17:35 UTC
Identified - The issue has been identified and our engineering team is currently working in restoring the service.
Jun 25, 16:55 UTC
Investigating - We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration
Jun 25, 16:34 UTC
Network Maintenance in Barcelona, Spain (Telefónica)
Completed - The scheduled maintenance has been completed.
Jul 3, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 23:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-02 23:00:00 UTC

End time: 2026-07-03 05:00:00 UTC

Affected Cloud Agents:

- Barcelona, Spain (Telefónica)
- Barcelona, Spain - IPv6 (Telefónica)
Jun 29, 13:43 UTC
Jul 2, 2026
Capacity increase on Los Angeles, CA (AT&T)
Completed - The scheduled maintenance has been completed.
Jul 2, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.

When: 2026-07-02 from 13:00 to 21:00 UTC

Impact: No impact is expected

The address spaces will be the same:

209.215.178.192/26

2001:1890:1b1a:be00::/56
Jun 19, 11:49 UTC
Ongoing issues in Chennai, India (Reliance)
Resolved - This incident has been resolved
Jul 2, 15:21 UTC
Investigating - Cloud Agent in Chennai, India (Reliance) is currently experiencing a service outage due to an emergency data center migration.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2026-07-01 09:00:00 UTC

Affected Cloud Agents:
Chennai, India (Reliance)
Chennai, India - IPv6 (Reliance)
Jul 1, 12:38 UTC
Jul 1, 2026

Unresolved incident: Ongoing issues in Mumbai, India.

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