In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 2024 - 23:00 UTC
Scheduled - Affected Cloud Agents:

London, England (Sky)

Start time: 2024-05-19 23:00 UTC

End time: 2024-05-20 05:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none

May 19, 2024 23:00 - May 20, 2024 05:00 UTC
Agent Configuration and Data Collection Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Under Maintenance
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
100.0 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Affected Cloud Agents:

Wuhan, China (China Telecom)

Start time: 2024/05/20 16:00 UTC
End time: 2024/05/20 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance

Posted on May 17, 2024 - 14:17 UTC
Affected Cloud Agents:

Chengdu, China (China Telecom)

Chengdu, China - IPv6 (China Telecom)

Start time: 2024/05/20 16:00 UTC

End time: 2024/05/20 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance
Workaround: none.

Posted on May 16, 2024 - 08:12 UTC
Affected Cloud Agents:

Wellington, New Zealand
Wellington, New Zealand - IPv6

Start time: 2024/05/20 21:00 UTC
End time: 2024/05/20 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance

Posted on May 17, 2024 - 14:14 UTC
Affected locations:

Wuxi, China
Changsha, China (China Mobile)
Shanghai, China (China Telecom)

The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2024-05-21 from 13:00 to 21:00 UTC

Impact: No impact is expected

The new IP addresses for Wuxi, China are:
36.150.168.0/27

The new IP addresses for Changsha, China (China Mobile) are:
120.226.148.192/27

The new IP addresses for Shanghai, China (China Telecom) are:
101.227.99.64/26

Workaround:
None

Posted on May 20, 2024 - 19:43 UTC
Description:

The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

Affected locations:

Chengdu, China (China Mobile)

Chengdu, China

Guangzhou, China (China Mobile)


From: 2024-05-21 at 13:00 UTC

To: 2024-05-21 at 21:00 UTC

Impact: No impact is expected

The new IP addresses for Changsha, China (China Mobile) are:

117.174.51.128/27

The new IP addresses for Chengdu, China are:

110.40.32.64/26

The new IP addresses for Guangzhou, China (China Mobile) are:

120.233.11.128/27

Workaround:
None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on May 07, 2024 - 17:12 UTC
Description:
Data infrastructure for subscription management will be going through maintenance in our EU region.

When:
From: 2024-05-22 15:00 UTC
To: 2024-05-22 18:00 UTC

Impact:
There will be a delay in reading and updating contracts, contract features, licenses, usage, quota, overage notifications, calculator, and sharing of calculator snapshots. In addition, creating a new account or updating an existing one could have an impact.

Workaround:
None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on May 13, 2024 - 23:14 UTC
Maintenance in Eindhoven, Netherlands May 22, 2024 20:00 - May 23, 2024 02:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance

Affected Cloud Agents:
Eindhoven, Netherlands (KPN)
Eindhoven, Netherlands (Ziggo)
Eindhoven, Netherlands - IPv6 (KPN)
Eindhoven, Netherlands - IPv6 (Ziggo)

Start time: 2024/05/22 20:00 UTC
End time: 2024/05/23 02:00 UTC

Posted on May 07, 2024 - 13:44 UTC
Network Maintenance in Eindhoven, Netherlands May 22, 2024 22:00 - May 23, 2024 05:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 13, 2024 - 14:50 UTC
Scheduled - Description: Network maintenance

Affected Cloud Agents:

Eindhoven, Netherlands (KPN)

Eindhoven, Netherlands (Ziggo)

Eindhoven, Netherlands - IPv6 (KPN)

Eindhoven, Netherlands - IPv6 (Ziggo)

Start time: 2024/05/22 22:00 UTC

End time: 2024/05/23 05:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions

May 13, 2024 - 14:41 UTC
Affected Cloud Agents:

Wuhan, China (China Telecom)

Start time: 2024/05/23 16:00 UTC
End time: 2024/05/23 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance

Posted on May 17, 2024 - 14:19 UTC
Affected Cloud Agents:

Brno, Czech Republic

Brno, Czech Republic - IPv6

Start time: 2024/05/28 02:00 UTC

End time: 2024/05/28 04:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance
Workaround: none

Posted on May 14, 2024 - 14:22 UTC
Maintenance in St. John's, Canada May 28, 2024 02:30-08:30 UTC
Affected Cloud Agents:

St. John's, Canada

St. John's, Canada - IPv6

Start time: 2024/05/28 02:30 UTC

End time: 2024/05/28 08:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none

Posted on May 10, 2024 - 12:08 UTC
Affected locations:
Wenzhou, China (China Telecom)
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2023-05-29 from 13:00 to 21:00 UTC

Impact: No impact is expected

The new IP addresses for Wenzhou, China (China Telecom) are:
61.164.145.32/27

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on May 14, 2024 - 15:09 UTC
Network Maintenance in Paris, France May 29, 2024 20:00 - May 30, 2024 04:00 UTC
Description: Network maintenance

Affected Cloud Agents:

Paris, France (Free)

Paris, France - IPv6 (Free)

Start time: 2024/05/29 20:00 UTC

End time: 2024/05/30 04:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

workaround: none

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions

Posted on May 13, 2024 - 14:46 UTC
Network Maintenance Ashburn, VA (Charter) May 30, 2024 04:30-09:30 UTC
Affected Cloud Agents:

Ashburn, VA (Charter)

Ashburn, VA - IPv6 (Charter)

Start time: 2024/05/30 04:30 UTC

End time: 2024/05/30 09:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit
Workaround: none

Posted on Apr 29, 2024 - 07:40 UTC
Affected Cloud Agents:

Cancun, Mexico (Telmex)

Cancun, Mexico - IPv6 (Telmex)

Start time: 2024/05/30 06:00 UTC

End time: 2024/05/30 12:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit
Workaround: none

Posted on Apr 29, 2024 - 07:41 UTC
Maintenance in Fort Worth, TX Jun 1, 2024 02:00-11:00 UTC
Affected Cloud Agents:

Fort Worth, TX

Fort Worth, TX - IPv6

Start time: 2024/06/01 02:00 UTC

End time: 2024/06/01 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance
Workaround: none

Posted on May 10, 2024 - 12:06 UTC
Description:
Data infrastructure for subscription management will be going through maintenance in our US regions.

When:
From: 2024-06-12 15:00 UTC
To: 2024-06-12 18:00 UTC

Impact:
There will be a delay in reading and updating contracts, contract features, licenses, usage, quota, overage notifications, calculator, and sharing of calculator snapshots. In addition, creating a new account or updating an existing one could have an impact.

Workaround:
None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on May 13, 2024 - 23:17 UTC
Past Incidents
May 20, 2024

No incidents reported today.

May 19, 2024

Unresolved incident: Maintenance in London, England (Sky).

May 18, 2024
Resolved - Timeline view delays for US1 region device metrics have been resolved. If you encounter any issues, please contact support.
May 18, 06:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 05:51 UTC
Identified - The issue has been identified and a fix is being implemented.
May 18, 05:18 UTC
Investigating - Starting Saturday May 18 2:30AM UTC, timeline views showing devices metrics in the US1 region may show delayed data. ThousandEyes Engineering is working on identifying and remediating the issue.
May 18, 03:23 UTC
May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 15:00 UTC
Scheduled - Affected Cloud Agents:

San Francisco, CA

San Francisco, CA - IPv6

Start time: 2024/05/17 15:00 UTC

End time: 2024/05/17 19:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance

Workaround


None

May 15, 10:39 UTC
May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 16:00 UTC
Scheduled - Affected Cloud Agents:

Shanghai, China (China Mobile)

Shanghai, China - IPv6 (China Mobile)

Start time: 2024/05/16 16:00 UTC

End time: 2024/05/16 19:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance
Workaround: none

May 15, 12:38 UTC
Completed - The scheduled maintenance has been completed.
May 16, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 06:00 UTC
Scheduled - Affected Cloud Agents:

Queretaro, Mexico (Telmex)

Queretaro, Mexico - Pv6 (Telmex)

Start time: 2024/05/16 06:00 UTC

End time: 2024/05/16 08:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network maintenance
Workaround: none.

May 15, 12:40 UTC
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 15:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 3, 16:39 UTC
Scheduled - Description:
Data infrastructure for Alerts and Integrations platform will be going through maintenance in our US regions.

Impact:
There will be delay in read and update of new or existing alert rules, alerts, alert suppression windows and notifications. In addition, creation of new account or updating an existing account could have an impact.

Workaround:
None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

May 3, 01:42 UTC
Resolved - The issue has been resolved.
May 15, 11:20 UTC
Monitoring - We have added in a fix and expect the delays to be resolved soon.
We are currently monitoring the services.

May 15, 09:06 UTC
Update - We are continuing to investigate this issue.
May 15, 07:49 UTC
Investigating - Customers could experience delays in receiving Events. Mostly, the US West region is affected.
We are investigating the issue.

May 15, 07:44 UTC
May 14, 2024
Completed - The scheduled maintenance has been completed.
May 14, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 13:00 UTC
Scheduled - Affected Cloud Agents:

Rome, Italy (TIM)

Rome, Italy (Vodafone)

Rome, Italy (WINDTRE)

Rome, Italy - IPv6 (TIM)

Rome, Italy - IPv6 (WINDTRE)

Start time: 2024/05/14 13:00 UTC

End time: 2024/05/14 14:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none

May 7, 14:43 UTC
Completed - The scheduled maintenance has been completed.
May 14, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 23:00 UTC
Scheduled - The Telco is performing planned maintenance in our circuit

Affected Cloud Agents:
- Manchester, England (Sky)
- Manchester, England - IPv6 (Sky)

Start time: 2024/05/13 23:00 UTC
End time: 2024/05/14 05:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Apr 19, 15:09 UTC
May 13, 2024
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
Completed - The scheduled maintenance has been completed.
May 10, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 16:00 UTC
Scheduled - The Telco is performing maintenance in our circuit

Affected Cloud Agents:
Manila, Philippines (PLDT/Smart)
Manila, Philippines - IPv6 (PLDT/Smart)

Start time: 2024/05/10 16:00 UTC
End time: 2024/05/10 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Apr 23, 17:00 UTC
May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 13:30 UTC
Scheduled - Description

The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2024-05-09 from 13:30 to 16:00 UTC

Impact: No impact is expected

The new IP address space is:

- 211.95.38.48/28
- 140.206.239.192/28

Workaround: None

Apr 24, 17:05 UTC
Completed - The scheduled maintenance has been completed.
May 9, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 07:30 UTC
Scheduled - Affected Cloud Agents:

Istanbul, Turkey

Istanbul, Turkey - IPv6

Start time: 2024/05/09 07:30 UTC

End time: 2024/05/09 09:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

May 8, 15:06 UTC
Resolved - The issue has been resolved.
May 9, 08:27 UTC
Investigating - The page Cloud & Enterprise Agents - Test Settings- Add New Test - Add From Recommendations is not loading. Only the US region is affected. We are investigating the issue.
May 9, 08:10 UTC
May 8, 2024
Completed - The scheduled maintenance has been completed.
May 8, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 15:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 3, 16:32 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 3, 16:27 UTC
Scheduled - Description:
Data infrastructure for Alerts and Integrations platform will be going through maintenance in our EU region.

Impact:
There will be delay in read and update of new or existing alert rules, alerts, alert suppression windows and notifications. In addition, creation of new account or updating an existing account could have an impact.

Workaround:
None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

May 3, 01:39 UTC
Completed - The scheduled maintenance has been completed.
May 8, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 16:30 UTC
Scheduled - The Cloud Agents Operations Team is performing a capacity increase on Leipzig, Germany Cloud Agents. This also includes adding IP addresses to the Cloud Agent.

When: 2024-05-08 from 16:30 to 17:30 UTC

Impact: No impact is expected

The IP addresses added:

49.13.217.244

167.235.239.232

167.235.236.247

116.202.102.27

162.55.34.248

49.13.209.91

168.119.245.145

23.88.114.25

128.140.81.48

49.13.212.243

May 8, 16:27 UTC
Completed - The scheduled maintenance has been completed.
May 8, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 13:00 UTC
Scheduled - The ThousandEyes Endpoint Agent team will perform a maintenance on their services between 13:00 and 15:00 UTC on 2024-05-08 (Wednesday). Only US region Will be impacted.

Anticipated Impact
Endpoint Agent services may be impacted for up to 1 hour during this maintenance window. Users might observe the following behaviour while services are impacted:
- Delayed data in Endpoint Agents > Views (All data types)
- Delayed data in Endpoint Agents > Agent Views > (All data types)
- Delayed data in Endpoint Dashboards (All data types)
- Delayed data in the Endpoint Test Results > (All data types API)
No data will be lost during this maintenance.

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Apr 30, 15:38 UTC
Completed - The scheduled maintenance has been completed.
May 8, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 02:30 UTC
Scheduled - Affected Cloud Agents:

St. John's, Canada

St. John's, Canada - IPv6

Start time: 2024/05/08 02:30 UTC

End time: 2024/05/08 08:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none

Apr 11, 10:18 UTC
May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.