Service Degradation Affecting Event Detection in US1, US2, and EU Regions
Incident
Report for ThousandEyes
Resolved
This incident has been resolved.
Monitoring
Events generated in the US1 region between 14:50 and 16:55 UTC will not be available in the Event Detection platform, related dashboards or alerts.
Events in the US2 and EU regions have returned to normal.
We will monitor the results closely.
Events in the US2 and EU regions have returned to normal.
We will monitor the results closely.
Update
We have identified that this issue is also impacting the US2 and EU regions.
Our engineering team is actively working to restore full functionality as soon as possible.
Our engineering team is actively working to restore full functionality as soon as possible.
Identified
Summary:
We are currently experiencing an issue impacting the generation of new Events for Event Detection in the US1 Region. The issue began at 14:50 UTC on December 10th.
Impact:
Customers may not see newly generated Events in Event Detection. Related Alerts and Dashboards depending on Event Detection data may also be affected.
Our engineering team is actively working to identify the root cause and restore full functionality as soon as possible.
We are currently experiencing an issue impacting the generation of new Events for Event Detection in the US1 Region. The issue began at 14:50 UTC on December 10th.
Impact:
Customers may not see newly generated Events in Event Detection. Related Alerts and Dashboards depending on Event Detection data may also be affected.
Our engineering team is actively working to identify the root cause and restore full functionality as soon as possible.
This incident affected: ThousandEyes Platform and API (Event Detection).