Service degradation affecting alerts in US West Region

Incident Report for ThousandEyes

Resolved

This incident has been resolved.

Posted Feb 25, 2025 - 19:18 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 25, 2025 - 19:16 UTC

Update

The ThousandEyes Engineering team has mitigated the issue of creating and clearing alerts for Cloud and Enterprise Agents, Endpoint, Internet Outages, and BGP. There is currently a delay in alerts for Devices alerts. The ThousandEyes Engineering team continues to work on to resolve.

Posted Feb 25, 2025 - 18:09 UTC

Identified

Starting at 16:15 UTC Feb 25th, we have identified an issue preventing alerts from being created or cleared in the US1 region. The ThousandEyes Engineering team is working to mitigate the issue.

Posted Feb 25, 2025 - 16:50 UTC

This incident affected: Alerts and Notifications (Alert processing, Notification dispatching, Webhook and Integrations, Email notifications).