Dashboard and Agent Selector Issues (US2 Region)
Incident
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Monitoring
A fix has been implemented and the Engineering team is monitoring the changes.
Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for Continent.
Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for Continent.
Investigating
We are currently investigating an issue affecting customers with virtual agents in the US2 region.
Impact:
Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be grouped by label.
CEA Test Settings– Customers with affected agents are unable to load the agent selector.
CEA Views– Affected agents are being displayed at “null island” (incorrect location).
Our team has identified the root cause and a rollback of the responsible service change is underway. ??We are also working to re-seed the missing location data??
We will provide further updates as the situation progresses.
Impact:
Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be grouped by label.
CEA Test Settings– Customers with affected agents are unable to load the agent selector.
CEA Views– Affected agents are being displayed at “null island” (incorrect location).
Our team has identified the root cause and a rollback of the responsible service change is underway. ??We are also working to re-seed the missing location data??
We will provide further updates as the situation progresses.
This incident affects: ThousandEyes Platform and API (Reports and Dashboards).