Service Degradation affecting Endpoint Experience Scheduled Tests in US1 Region
Incident
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A fix has been implemented and we are monitoring the results.
Identified
Summary:
We have identified an issue causing delays when assigning or modifying Endpoint Experience Scheduled Tests in the US1 Region, beginning at 15:00 UTC on May 13, 2026.
Impact:
Customers may experience delays when creating or modifying Endpoint Experience Scheduled Tests, the endpoint agents may experience delays in receiving updated test schedules.
Status:
Our engineering team is actively investigating the root cause and working toward a resolution.
ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.
We have identified an issue causing delays when assigning or modifying Endpoint Experience Scheduled Tests in the US1 Region, beginning at 15:00 UTC on May 13, 2026.
Impact:
Customers may experience delays when creating or modifying Endpoint Experience Scheduled Tests, the endpoint agents may experience delays in receiving updated test schedules.
Status:
Our engineering team is actively investigating the root cause and working toward a resolution.
ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.
This incident affects: Agent Configuration and Data Collection (Endpoint Agents: Test assignment and configuration controller).