Service Degradation Affecting Agent Notifications Being Sent in US Region

Incident Report for ThousandEyes

Resolved

This issue is now resolved on 10/11 at 2:00am UTC and Agent alert notifications are being sent out correctly.
Posted Oct 12, 2024 - 03:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 12, 2024 - 02:00 UTC

Update

We are continuing to investigate this issue.
Posted Oct 11, 2024 - 22:10 UTC

Update

We are continuing to investigate this issue.
Posted Oct 11, 2024 - 22:09 UTC

Investigating

We detected that since 10/4 10:30PM UTC, there are issues with Agent Alert Notifications being sent out. We are actively working on resolving this.
Posted Oct 11, 2024 - 22:04 UTC
This incident affected: Alerts and Notifications (Notification dispatching, Webhook and Integrations, Email notifications).