Service Degradation on Connected Devices Real Speed tests in EU region.

Incident Report for ThousandEyes

Resolved

This incident has been resolved.

Posted Nov 05, 2026 - 22:17 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 05, 2026 - 22:13 UTC

Identified

Our Engineering Team has implemented a fix, and we are seeing signs of recovery.

We are continuing to monitor.

Posted Nov 05, 2026 - 21:23 UTC

Investigating

Status
Our Engineering Team is actively working on a solution.

Customer impact
Starting on November 5th at around 11:30 UTC the Connected Devices Real Speed tests in EU region may not run the full two-step speed test.

Posted Nov 05, 2026 - 20:51 UTC

This incident affected: Connected Devices (Formerly SamKnows).