Hardware replacement in multiple China locations
Scheduled for May 21, 13:00 - 21:00 UTC

The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

Affected locations:

Chengdu, China (China Mobile)

Chengdu, China

Guangzhou, China (China Mobile)

From: 2024-05-21 at 13:00 UTC

To: 2024-05-21 at 21:00 UTC

Impact: No impact is expected

The new IP addresses for Changsha, China (China Mobile) are:

The new IP addresses for Chengdu, China are:

The new IP addresses for Guangzhou, China (China Mobile) are:


ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted May 07, 2024 - 17:12 UTC
This scheduled maintenance affects: Cloud Agents: Asia Pacific (Data Centers: APAC).