Service Degradation Affecting Alerts and Test Views Data

Incident Report for ThousandEyes

Resolved

This incident has been resolved.

Posted Mar 17, 2026 - 02:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 17, 2026 - 01:43 UTC

Identified

The issue has been identified and the fix has been implemented

Posted Mar 17, 2026 - 01:30 UTC

Update

We are continuing to investigate this issue.

Posted Mar 17, 2026 - 00:26 UTC

Investigating

Starting at 22:53 UTC, some customers may experience delays loading Alerts and Test Views data, as well as delays in receiving alert notifications for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.

Posted Mar 16, 2026 - 23:55 UTC

This incident affected: Alerts and Notifications (Alert processing, Email notifications) and ThousandEyes Platform and API (Test data availability).