Connected Devices Agent Availability Issues in EU Region

Incident Report for ThousandEyes

Resolved

This incident has been resolved.

Posted Jul 03, 2026 - 15:03 UTC

Update

Services are stable. We are continuing to monitor the situation for any further issues.

Posted Jul 02, 2026 - 17:49 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 01, 2026 - 11:06 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 25, 2026 - 17:35 UTC

Identified

The issue has been identified and our engineering team is currently working in restoring the service.

Posted Jun 25, 2026 - 16:55 UTC

Investigating

We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration

Posted Jun 25, 2026 - 16:34 UTC

This incident affected: Agent Configuration and Data Collection (Connected Devices Agent Registration, Connected Devices Test Assignment).