Service Degradation Affecting Logins in US Regions
Incident
Report for ThousandEyes
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Monitoring
A fix has been implemented and we are monitoring the results.
Identified
Summary:
We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it.
Impact:
Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions.
Status:
Our engineering team is working to resolve this issue. We will provide further updates as they become available.
ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.
We are investigating intermittent delays and login failures affecting a subset of users authenticating in our US regions since approximately 12:07 UTC. We have identified a degradation in our identity services and are working to resolve it.
Impact:
Users may experience delays or issues when logging into the ThousandEyes platform in the US1 and US2 regions.
Status:
Our engineering team is working to resolve this issue. We will provide further updates as they become available.
ThousandEyes support is available 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer, or email support@thousandeyes.com if you have any questions.
This incident affects: ThousandEyes Platform and API (Platform Availability).