Possible Service Degradation
Incident
Report for ThousandEyes
Resolved
This incident has been resolved.
Monitoring
The issue has been mitigated. We are monitoring the results.
Update
We have identified a possible degradation for the ThousandEyes Web Application and API service.
Enterprise Agents may not save changes.
Alerts and Alert Notifications may be delayed.
Enterprise Agents may not save changes.
Alerts and Alert Notifications may be delayed.
Investigating
Service degradation is still present.
Enterprise Agent may not correctly take/save the changes applied to them, also for existing Enterprise Agent we might lose visibility to agent metadata changes sent from agents like hostname, ip address, software versions (agent, browserbot, TEVA), OS, Kernel etc.
Controller/ThousandEyes Platform might reject checkins from agents checking in for the first time.
we are working actively in this issue
Enterprise Agent may not correctly take/save the changes applied to them, also for existing Enterprise Agent we might lose visibility to agent metadata changes sent from agents like hostname, ip address, software versions (agent, browserbot, TEVA), OS, Kernel etc.
Controller/ThousandEyes Platform might reject checkins from agents checking in for the first time.
we are working actively in this issue
Monitoring
The issue has been identified and mitigated, we are monitoring the results
Timestamp 16:40 UTC - 17:40 UTC
Timestamp 16:40 UTC - 17:40 UTC
Investigating
We are currently investigating a possible service degradation that could prevent Enterprise Agent to correctly take/save the changes applied to them, also for existing Enterprise Agent we might lose visibility to agent metadata changes sent from agents like hostname, ip address, software versions (agent, browserbot, TEVA), OS, Kernel etc.
Controller/ThousandEyes Platform might reject checkins from agents checking in for the first time.
We are working actively in this issue.
Controller/ThousandEyes Platform might reject checkins from agents checking in for the first time.
We are working actively in this issue.
This incident affected: Agent Configuration and Data Collection (Cloud and Enterprise Agents: Registration controller, Cloud and Enterprise Agents: Test assignment and configuration controller).