Service degradation impacting Endpoint Agent data availability
Incident
Report for ThousandEyes
Resolved
Affected scope
Users may have experienced a Service degradation impacting the Endpoint Agent Settings page including but not limited to:
- Endpoint Agent Overview
- Endpoint Agent Views
- Endpoint Test Settings
- Dashboard and Reports which data source were Endpoint Agents
Status
This issue has been resolved
Timeline
2022-06-30 15:55 UTC: Service degradation impacting Endpoint Agent data availability was observed
2022-06-30 16:57 UTC: A fix was applied. Operations will continue to monitor performance
Users may have experienced a Service degradation impacting the Endpoint Agent Settings page including but not limited to:
- Endpoint Agent Overview
- Endpoint Agent Views
- Endpoint Test Settings
- Dashboard and Reports which data source were Endpoint Agents
Status
This issue has been resolved
Timeline
2022-06-30 15:55 UTC: Service degradation impacting Endpoint Agent data availability was observed
2022-06-30 16:57 UTC: A fix was applied. Operations will continue to monitor performance
Monitoring
A fix has been implemented and we are monitoring the results.
Investigating
Some users may experience availability issues when attempting to access:
Endpoint Agent Views
Endpoint Agent Overview
Endpoint Agent Views for browser sessions
Endpoint Wireless metrics
Endpoint Test Settings
Endpoint Agent Views
Endpoint Agent Overview
Endpoint Agent Views for browser sessions
Endpoint Wireless metrics
Endpoint Test Settings
This incident affected: Agent Configuration and Data Collection (Endpoint Agents: Test assignment and configuration controller, Endpoint Agents: Data submission collector).