Service Degradation affecting Agents contacting Controller

Incident Report for ThousandEyes

Resolved

This incident has been resolved.

Posted Jun 04, 2024 - 20:12 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 04, 2024 - 20:03 UTC

Investigating

Possible delay in the latest view for Agent status and Agent configurations.
Controller might reject check-ins from agents checking in for the first time. These new agents will report failed status checks and will be unavailable in the ThousandEyes platform until the incident is resolved.

Posted Jun 04, 2024 - 19:49 UTC

This incident affected: Agent Configuration and Data Collection (Cloud and Enterprise Agents: Registration controller, Cloud and Enterprise Agents: Test assignment and configuration controller).