Service Degradation Affecting Usage and Billing Service in US1 Region

Incident Report for ThousandEyes

Resolved

This incident has been resolved.

Posted Apr 30, 2025 - 00:02 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 30, 2025 - 00:00 UTC

Identified

Summary:
Between 19:08 and 19:30 UTC on April 29th, we observed a service degradation impacting the Usage and Billing service in the US1 region.

Impact:
During this time, customers may have experienced delays when navigating the Usage and Billing page or retrieving data via the Usage API endpoints.

Posted Apr 29, 2025 - 20:20 UTC

This incident affected: ThousandEyes Platform and API (Usage and Billing).