Delay in network layer data and Internet Insights issues in US West region

Incident Report for ThousandEyes

Resolved

This incident has been resolved.

Posted Feb 22, 2025 - 22:10 UTC

Monitoring

Between 19:53 UTC and 21:00 UTC February 22, there was delay in processing network test data for cloud and enterprise agents in the ThousandEyes US West region.

Network layer data, may been delayed by up to 45 minutes not have been visible immediately, and alerts on network data were delayed. Additionally, Network and Application Outages in Internet Insights during this time period may not have been detected.

The ThousandEyes Engineering team has mitigated the issue and continues to monitor.

Posted Feb 22, 2025 - 21:44 UTC

This incident affected: Alerts and Notifications (Alert processing), Agent Configuration and Data Collection (Cloud and Enterprise Agents: Data ingress), and Internet Insights collection and processing.