A fix has been implemented and we are monitoring the results.
Posted Jun 15, 2026 - 01:28 UTC
Investigating
We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers. We have opened a P1 case with Salesforce and team is working on the same.
If you need an update on an existing support case, please contact us through a new support case using one of the options below: Email: support@thousandeyes.com Chat: app.thousandeyes.com > Help & Support > Chat with Support Web: app.thousandeyes.com > Help & Support > Contact Support Telephone: (415) 237-EYES (3937)
We apologise for the inconvenience and appreciate your patience while we work to restore normal case update functionality.
Posted Jun 13, 2026 - 11:32 UTC
This incident affected: ThousandEyes Platform and API (Platform Availability).
