Network outage in Frankfurt, Germany (Webex Calling)

Incident Report for ThousandEyes

Investigating

Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Affected Cloud Agents:
Frankfurt, Germany (Webex Calling)

Start time: Jun 23, 2026, 10:36 PM UTC

Posted Aug 06, 2026 - 12:48 UTC

This incident affects: Agent Configuration and Data Collection (Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress).