Maintenance window for Usage and Billing service in all regions
Scheduled Maintenance
Report for ThousandEyes
Completed
This Maintenance Window has been cancelled
Scheduled
Description:
The ThousandEyes team will perform maintenance on the Usage & Billing services from 20:00 to 21:00 UTC on 2026-05-26 across all ThousandEyes regions (US1, US2, EU1, FedRAMP)
Start time: 2026-05-26 20:30:00 UTC
End time: 2026-05-26 21:30:00 UTC
Anticipated Impact:
Usage & Billing services may be unavailable for 15-30 minutes in each region during this window.
The following use cases will be affected:
-Network & App Synthetics: Test creation, modification, and deletion.
-Network & App Synthetics: Test projection.
-Endpoint Experience: Enabling agents via the web application or API, auto-decommissioning jobs, agent registration, transfer, and enablement.
-Analytics: Delayed usage reporting.
-Cloud Insights / Traffic Insights / Connected Devices: Usage reporting and projection.
-Internet Insights: Users cannot add or remove package selections and may see incorrect license counts.
-Routing: Bulk API projection, test creation/projection, quotas, BGP easy onboarding.
-Usage & Billing page: Usage data, usage breakdown (by test, account group, test type), and quota features.
-API endpoint: All usage-related APIs
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
The ThousandEyes team will perform maintenance on the Usage & Billing services from 20:00 to 21:00 UTC on 2026-05-26 across all ThousandEyes regions (US1, US2, EU1, FedRAMP)
Start time: 2026-05-26 20:30:00 UTC
End time: 2026-05-26 21:30:00 UTC
Anticipated Impact:
Usage & Billing services may be unavailable for 15-30 minutes in each region during this window.
The following use cases will be affected:
-Network & App Synthetics: Test creation, modification, and deletion.
-Network & App Synthetics: Test projection.
-Endpoint Experience: Enabling agents via the web application or API, auto-decommissioning jobs, agent registration, transfer, and enablement.
-Analytics: Delayed usage reporting.
-Cloud Insights / Traffic Insights / Connected Devices: Usage reporting and projection.
-Internet Insights: Users cannot add or remove package selections and may see incorrect license counts.
-Routing: Bulk API projection, test creation/projection, quotas, BGP easy onboarding.
-Usage & Billing page: Usage data, usage breakdown (by test, account group, test type), and quota features.
-API endpoint: All usage-related APIs
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
This scheduled maintenance affected: Agent Configuration and Data Collection (Cloud and Enterprise Agents: Test assignment and configuration controller, Endpoint Agents: Test assignment and configuration controller), Internet Insights collection and processing, and ThousandEyes Platform and API (Usage and Billing).