Delay in updating usage information in US1 Region

Incident Report for ThousandEyes

Resolved

This incident has been resolved

Posted Feb 05, 2025 - 21:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results

Posted Feb 05, 2025 - 21:47 UTC

Update

We have identified an issue causing delayed usage information for cloud and enterprise agent tests for a subset of customers in US1. We are working to address the issue

Posted Feb 05, 2025 - 07:46 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 05, 2025 - 03:24 UTC

Investigating

At 23:55 UTC We started to experience a high lag in processing test events which can have impact usage data delays and allow creation of tests over quota limits since projections are not updated immediately

Posted Feb 05, 2025 - 01:30 UTC

This incident affected: Agent Configuration and Data Collection (Cloud and Enterprise Agents: Test assignment and configuration controller).