Service degradation affecting Endpoint Agents Schedule Test Alerts in the US1 Region

Incident Report for ThousandEyes

Resolved

This incident has been resolved

Posted Dec 06, 2024 - 17:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 06, 2024 - 17:29 UTC

Identified

Summary:
We observed an issue in the Alert System for Endpoint Agents beginning at 14:20 UTC on Dec 6th
Impact:
Customers may experience missing updates from the start time to the current for the Endpoint Agents Schedule Tests Alerts causing them not to trigger or clear in the US1 Region.
Status:
Currently, our Engineering Team is working on a fix.

Posted Dec 06, 2024 - 16:21 UTC

This incident affected: Alerts and Notifications (Alert processing, Notification dispatching, Webhook and Integrations, Email notifications).