Service Degradation Affecting Endpoint Agent Schedule Test Data in US Region

Incident Report for ThousandEyes

Resolved

This incident has been resolved.

Posted Jul 29, 2025 - 17:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 29, 2025 - 17:00 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 29, 2025 - 14:22 UTC

Investigating

Summary
We have observed a delay in the Endpoint Agent Scheduled Test Data starting at 13:00 UTC on July 29th.

Impact
Customers may experience delays in the US Region's Endpoint Agent Scheduled Test Data. This may be seen in the following Endpoint Agent areas: Agent Views, Views, or API.

Status
Our Engineering Team is actively working on a solution.

Posted Jul 29, 2025 - 14:19 UTC

This incident affected: Agent Configuration and Data Collection (Endpoint Agents: Test assignment and configuration controller, Endpoint Agents: Data submission collector).