Service Degradation Affecting Internet Insights Network Outages Module

Incident Report for ThousandEyes

Resolved

This incident has been resolved

Posted Jun 13, 2025 - 02:03 UTC

Monitoring

Summary:
An issue was observed in the Internet Insights Network Outages Module between 18:30 and 20:30 UTC on June 12th.

Impact:
Since 18:45 UTC, network outages have not been detected. From 18:30 to 20:30 Internet Insights may have failed to generate Network Outage Events, and associated alerts have not been triggered as expected.
From 20:30 UTC data has been captured. The processing and detection of outages from this period of time will be delayed.

Status:
The Engineering team is currently monitoring the services to ensure that everything is functioning as expected.

Posted Jun 12, 2025 - 20:47 UTC

This incident affected: Internet Insights collection and processing.