Network outage in Toronto & Vancouver, Canada (Webex Calling)

Incident Report for ThousandEyes

Update

We are continuing to investigate this issue.

Posted Jul 10, 2026 - 22:08 UTC

Investigating

Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: Jun 23, 2026, 10:36 PM UTC

Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)

Posted Jun 24, 2026 - 23:21 UTC

This incident affects: Agent Configuration and Data Collection (Cloud and Enterprise Agents: Test assignment and configuration controller, Cloud and Enterprise Agents: Data ingress).