Service degradation impacting Endpoint Agent service

Incident Report for ThousandEyes

Resolved

NOTE:
This incident is NOT related to the AWS us-east-1 outage that occurred Dec 07, 2021 starting at 17:37 UTC. This incident occurred before and these services do not operate in AWS us-east-1. For information around that separate AWS incident, please view the outage analysis on our blog.

This incident has been resolved.

Posted Dec 07, 2021 - 18:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 07, 2021 - 14:35 UTC

Investigating

Summary
Starting 1:07 PM UTC Endpoint service is degraded.

Impact:
Endpoint alerts would be delayed.
Endpoint agent metrics would not have been displayed.

Posted Dec 07, 2021 - 13:50 UTC

This incident affected: Alerts and Notifications (Alert processing) and Agent Configuration and Data Collection (Endpoint Agents: Data submission collector).