Service degradation affecting alert services

Incident Report for ThousandEyes

Resolved

This incident has been resolved.

Posted Aug 22, 2024 - 11:33 UTC

Monitoring

Latency for Agent to Agent test Alerts is within normal level.

Posted Aug 22, 2024 - 07:33 UTC

Update

Historical alerts are still being processed and continue to reduce. New estimate for resolution is 08:00-09:00 08/22/2024 UTC.

Posted Aug 22, 2024 - 07:24 UTC

Identified

The issue has been identified and the alerts are expected to catch back up by 06:00 08/22/2024 UTC.

Posted Aug 22, 2024 - 02:01 UTC

Update

We are continuing to investigate this issue.

Posted Aug 22, 2024 - 00:06 UTC

Investigating

US1 region customers may experience delays in bidirectional Agent to Agent test Alerts. The delays have started since 20:30 21/08/2024 UTC. We are still investigating this issue.

Posted Aug 21, 2024 - 23:12 UTC

This incident affected: Alerts and Notifications (Alert processing).