Service degradation affecting user login and API access

Incident Report for ThousandEyes

Resolved

The ThousandEyes team detected an issue with the login component of the main ThousandEyes web application.
Customers may have experienced 5xx HTTP errors while authenticating on the webapp or using the API between 23:05 and 23:15 UTC.

The team deployed a fix and no new issues have been observed since 23:15 UTC.

ThousandEyes Support is available 24/7.
If you need assistance or have any questions, open a case by sending an email to support@thousandeyes.com, or open a live chat session to speak with an engineer from within app.thousandeyes.com.

Posted Jan 07, 2026 - 23:41 UTC

This incident affected: ThousandEyes Platform and API (Platform Availability, API Availability).