SSO SAML certificate rotation (2025)

Scheduled for Oct 4, 16:00 - 16:30 UTC

Scheduled

Maintenance on WebApps services.

Start Time: 10-04-2025 16:00 UTC

End Time: 10-04-2025 16:30 UTC

Impact
Case creation services may be impacted for up to 30 minutes during this maintenance window. Users will observe the following behavior while services are impacted:

Contact support functionality may be affected

Chat with support functionality may be affected

Encrypted SAML SSO login to thousandeyes

Workaround: none

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.

Posted Sep 30, 2025 - 02:24 UTC

This scheduled maintenance affects: ThousandEyes Platform and API (SAML/SSO, Customer Success Chat).