Service Degradation Affecting Logins in EU Region

Incident Report for ThousandEyes

Monitoring

Monitoring confirms the fix has been successful and users can login. We will continue to monitor.
Posted Aug 21, 2026 - 09:00 UTC

Identified

A fix has been implemented and we are seeing signs of recovery. We are monitoring the results.
Posted Aug 21, 2026 - 08:35 UTC

Investigating

Starting at 07:15 UTC, some users in the EU1 region are unable to login. API requests are unaffected.
We are investigating the issue
Posted Aug 21, 2026 - 08:19 UTC
This incident affects: ThousandEyes Platform and API (Platform Availability).