Alerts are not being dispatched for customers in US1 region

Incident Report for ThousandEyes

Resolved

The incident is resolved.

Posted Nov 05, 2024 - 23:59 UTC

Monitoring

A fix has been implemented and services are being monitored.

Posted Nov 05, 2024 - 23:52 UTC

Identified

ThousandEyes team has identified the issue preventing alerts from being dispatched to customers. We are restoring functionality and this will cause the backlog of alerts since incident start to dispatch in order. You may receive high alert notification volume during this processing

Posted Nov 05, 2024 - 23:20 UTC

Investigating

ThousandEyes teams are investigating an issue preventing alerts from being dispatched for customer in US1 region
Issue started at 11:00 UTC

Posted Nov 05, 2024 - 22:37 UTC

This incident affected: Alerts and Notifications (Notification dispatching, Webhook and Integrations, Email notifications).