Retroactive Degradation Affecting Enterprise and Cloud Agents

Incident Report for ThousandEyes

Resolved

An retroactive issue has been discovered affecting clustered Enterprise Agents or Cloud Agents created prior to Oct 3, 2024. Those agents may have failures of agents executing assigned synthetic tests. Singular Enterprise Agents will not be affected.

The engineering team has already fixed this issue but any tests created prior to this time may have a chance of failing to execute on the agent.

Disabling and enabling the affected test should resolve this issues.

Please reach out to Customer Engineering if you think you have been affected. Engineering is working on a fix tests that have stopped working that will not require manual intervention.

Posted Feb 08, 2025 - 02:04 UTC

This incident affected: ThousandEyes Platform and API (Test data availability).