Service degradation affecting Transaction and PageLoad Tests Results in US1 Region
Incident
Report for ThousandEyes
Resolved
Summary:
We observed issues while loading the waterfall or details view for the Transaction, Page Load, and API Tests Results in the US1 Region.
Impact:
Between 18:00 and 22:15 on Dec 20th loading waterfall or details view for the Transaction, Page Load, and API Tests Results in the US1 Region was affected. As a result, 'No data for this agent' or 'No waterfall data for this agent' was displayed. Calls to the API endpoints that retrieve the test results returned empty. The empty results were temporary, and underlying data has now been restored. No data was lost during the event.
Status:
This has been mitigated
We observed issues while loading the waterfall or details view for the Transaction, Page Load, and API Tests Results in the US1 Region.
Impact:
Between 18:00 and 22:15 on Dec 20th loading waterfall or details view for the Transaction, Page Load, and API Tests Results in the US1 Region was affected. As a result, 'No data for this agent' or 'No waterfall data for this agent' was displayed. Calls to the API endpoints that retrieve the test results returned empty. The empty results were temporary, and underlying data has now been restored. No data was lost during the event.
Status:
This has been mitigated
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Identified
We are currently investigating the issue while loading the Waterfall menu in the Transaction and Page Load Tests Results in the US1 Region
This incident affected: Agent Configuration and Data Collection (Cloud and Enterprise Agents: Data ingress) and ThousandEyes Platform and API (Test data availability).