Scheduled Maintenance on ThousandEyes Platform for US1 and US2 regions
Scheduled for Mar 12, 02:00 - 03:30 UTC
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Scheduled
ThousandEyes Engineering team will perform MySQL upgrade in US1/US2 regions on Tuesday March 12, 2026, 02:00-03:30 UTC on a database backing several services
Impact:
During this scheduled maintenance window, customers in the US1 and US2 regions may temporarily experience:
Account Management:
-Temporary inability to modify subscription settings
-Minor delays in billing synchronization
-Delays in viewing correct usage data and reports
Network and Application Synthetics:
- Agent settings page will be temporarily unavailable.
- Tests updates and creation will not work.
- Snapshots on views will not work.
- Views page will not work.
- Data collected by test or reported by agents will be delayed but no will be not lost.
- Label creation or association may fail.
- Create or update enterprise agents may fail.
Endpoint Experience:
- Scheduled, Dynamic Tests and Local Networks data may be temporarily unavailable or may not show location and ASN information.
- Label creation or association may fail.
Dashboards:
-Dashboard creation for cloud and enterprise agent data and loading might face issues.
-Delayed data on dashboards.
-Scheduled snapshot creation might fail and delay in snapshot emails.
BGP Tests:
-Implicit and explicit prefixes data will be not visible, under BGP views.
-BGP updates may experience delays
-Delays or failure when adding new private monitors.
-BGP views will experience delays.
Alerts:
-There will be a delay or failures in updates to tests and in updates to associations between alert rules and tests.
-Alert notification may experience delays
Integrations:
-New integrations cannot be created.
APIs:
-API requests may be temporarily unavailable
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Impact:
During this scheduled maintenance window, customers in the US1 and US2 regions may temporarily experience:
Account Management:
-Temporary inability to modify subscription settings
-Minor delays in billing synchronization
-Delays in viewing correct usage data and reports
Network and Application Synthetics:
- Agent settings page will be temporarily unavailable.
- Tests updates and creation will not work.
- Snapshots on views will not work.
- Views page will not work.
- Data collected by test or reported by agents will be delayed but no will be not lost.
- Label creation or association may fail.
- Create or update enterprise agents may fail.
Endpoint Experience:
- Scheduled, Dynamic Tests and Local Networks data may be temporarily unavailable or may not show location and ASN information.
- Label creation or association may fail.
Dashboards:
-Dashboard creation for cloud and enterprise agent data and loading might face issues.
-Delayed data on dashboards.
-Scheduled snapshot creation might fail and delay in snapshot emails.
BGP Tests:
-Implicit and explicit prefixes data will be not visible, under BGP views.
-BGP updates may experience delays
-Delays or failure when adding new private monitors.
-BGP views will experience delays.
Alerts:
-There will be a delay or failures in updates to tests and in updates to associations between alert rules and tests.
-Alert notification may experience delays
Integrations:
-New integrations cannot be created.
APIs:
-API requests may be temporarily unavailable
Workaround:None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions