Service degradation affecting Dashboards

Incident Report for ThousandEyes

Resolved

This incident has been resolved.
Posted Jul 03, 2024 - 00:48 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 02, 2024 - 22:33 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jul 02, 2024 - 22:31 UTC

Investigating

We've detected a problem in the US1 region that might be causing missing information for dashboards for Cloud and Enterprise agent data.

ThousandEyes Engineering is working on remediating the issue.
Posted Jul 02, 2024 - 22:10 UTC
This incident affected: ThousandEyes Platform and API (Reports and Dashboards).