Service Degradation Affecting BrowserBot Test Results in Cloud and Enterprise Agents
Incident
Report for ThousandEyes
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
Update on the Impact:
Customers may have encountered internal errors when running BrowserBot test types on both Cloud and Enterprise Agents.
Customers may have encountered internal errors when running BrowserBot test types on both Cloud and Enterprise Agents.
Update
Our engineering team has identified the cause of the issue and is in the process of rolling out a potential fix. We will continue to monitor the results closely.
Identified
Summary:
We identified an issue affecting BrowserBot test types starting at 15:00 UTC on August 4th.
Impact:
Customers may encounter internal errors when running BrowserBot test types from Cloud Agents.
Status:
Our engineering team is actively investigating and working on a fix.
We identified an issue affecting BrowserBot test types starting at 15:00 UTC on August 4th.
Impact:
Customers may encounter internal errors when running BrowserBot test types from Cloud Agents.
Status:
Our engineering team is actively investigating and working on a fix.
This incident affected: Cloud Agents: Europe, Middle East and Africa (Data Centers: EMEA, Azure: EMEA, AWS: EMEA, Google Cloud: EMEA, Alibaba Cloud: EMEA), Cloud Agents: Asia Pacific (Data Centers: APAC, Azure: APAC, AWS: APAC, Google Cloud: APAC, Alibaba Cloud: APAC), and Cloud Agents: Americas (Data Centers: AMER, Broadband Providers: AMER, Mobile Providers: AMER, Azure: AMER, AWS: AMER, Google Cloud: AMER, Alibaba Cloud: AMER).