IP Replacement in Cancun, Mexico (Telmex)

Scheduled Maintenance Report for ThousandEyes

Completed

The scheduled maintenance has been completed.

Posted Oct 08, 2025 - 23:00 UTC

Update

Maintenance window has been extended to 23:00 UTC

New maintenance end time:
2025-10-08 23:00 UTC

Posted Oct 08, 2025 - 18:54 UTC

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 08, 2025 - 10:00 UTC

Scheduled

The Cloud Agents Operations Team will perform maintenance in Cancun, Mexico (Telmex) to do IP replacements.

Start time: 2025-10-08 10:00 UTC
End time: 2025-10-08 23:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

The new IP subnets:
158.173.133.0/24
2806:10b8:1101::/48

Workaround: None

ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.

Posted Sep 23, 2025 - 20:41 UTC

This scheduled maintenance affected: Cloud Agents: Americas (Broadband Providers: AMER).