Service Degradation Affecting Internet Insights Network Outages
Incident
Report for ThousandEyes
Resolved
This incident has been resolved.
Update
Impact:
Customers may have missed Internet Insights Network Outages Alerts during this incident.
Customers may have missed Internet Insights Network Outages Alerts during this incident.
Monitoring
A fix has been implemented, and customers should now be able to view Network Outage events in Internet Insights. No outage events were missed during the incident.
Identified
Summary
We have observed issues in the processing and detection of Network Outage events for Internet Insights starting at 20:20 UTC on October 30, 2025.
Impact
Customers currently do not have visibility into new Network Outage events since 20:20 UTC on October 30, 2025. This limitation may affect the display of outage data across Internet Insights Views, the Public Outages Map, Dashboard Widgets, as well as generation of Alerts.
Our engineering team is actively working to resolve the issue.
We have observed issues in the processing and detection of Network Outage events for Internet Insights starting at 20:20 UTC on October 30, 2025.
Impact
Customers currently do not have visibility into new Network Outage events since 20:20 UTC on October 30, 2025. This limitation may affect the display of outage data across Internet Insights Views, the Public Outages Map, Dashboard Widgets, as well as generation of Alerts.
Our engineering team is actively working to resolve the issue.
This incident affected: Internet Insights collection and processing.