Some Enterprise Agents were reporting offline status

Incident Report for ThousandEyes

Resolved

Enterprise Agents are reported offline within ThousandEyes portal, although they have checked in and uploaded test results successfully with ThousandEyes backend between 14:33UTC and 15:06 UTC. Access to the Cloud & Enterprise Agents > Agent Settings page may also be affected during this period

Affected scope
Some Enterprise and Cloud Agents were marked as "Offline" during this period. There was no observed impact on data collection and submission from Agents

Status
We've identified the issue and implemented a fix

Posted Apr 25, 2024 - 15:41 UTC

This incident affected: Agent Configuration and Data Collection (Cloud and Enterprise Agents: Registration controller).