Investigating - Some customers are experiencing issues with creating and updating CEA tests.
We are currently investigating this issue.
Jun 10, 2025 - 10:32 UTC
We are currently investigating this issue.
Jun 10, 2025 - 10:32 UTC
Monitoring - While the incident has been resolved https://status.thousandeyes.com/incidents/69blc3bmf2nz , we will continue monitoring the services as a precaution to ensure ongoing stability.
Jun 03, 2025 - 18:20 UTC
Jun 03, 2025 - 18:20 UTC
Agent Configuration and Data Collection
Operational
Cloud and Enterprise Agents: Registration controller
?
Operational
Cloud and Enterprise Agents: Test assignment and configuration controller
?
Operational
Cloud and Enterprise Agents: Data ingress
?
Operational
Endpoint Agents: Test assignment and configuration controller
?
Operational
Endpoint Agents: Data submission collector
?
Operational
Connected Devices Agent Registration
Operational
Connected Devices Test Assignment
Operational
ThousandEyes Platform and API
Operational
Platform Availability
?
Operational
API Availability
?
Operational
Test data availability
?
Operational
Reports and Dashboards
?
Operational
Snapshots and Share Links
?
Operational
SAML/SSO
?
Operational
Configuration and Management
?
Operational
Embedded Widgets
?
Operational
Customer Success Chat
?
Operational
Devices
Operational
Usage and Billing
Operational
Alerts and Notifications
Operational
Alert processing
?
Operational
Notification dispatching
?
Operational
Webhook and Integrations
?
Operational
Email notifications
?
Operational
Internet Insights collection and processing
Operational
BGP
Operational
Public BGP collection and processing
?
Operational
Private BGP Collection & Processing
?
Operational
Agent Repositories and Downloads
Operational
Ubuntu repository
?
Operational
RHEL / CentOS repository
?
Operational
Appliance downloads
?
Operational
Custom Appliance Downloads
?
Operational
Endpoint Agent downloads
?
Operational
Cloud Agents: Americas
Operational
Data Centers: AMER
?
Operational
Broadband Providers: AMER
?
Operational
Mobile Providers: AMER
?
Operational
Azure: AMER
?
Operational
AWS: AMER
?
Operational
Google Cloud: AMER
?
Operational
Alibaba Cloud: AMER
?
Operational
Cloud Agents: Europe, Middle East and Africa
Operational
Data Centers: EMEA
?
Operational
Azure: EMEA
?
Operational
AWS: EMEA
?
Operational
Google Cloud: EMEA
?
Operational
Alibaba Cloud: EMEA
?
Operational
Cloud Agents: Asia Pacific
Operational
Data Centers: APAC
?
Operational
Azure: APAC
?
Operational
AWS: APAC
?
Operational
Google Cloud: APAC
?
Operational
Alibaba Cloud: APAC
?
Operational
ThousandEyes' corporate website
Operational
ThousandEyes corporate website
?
Operational
Internet Outages Map
?
Operational
ThousandEyes for OpenTelemetry
Operational
Connected Devices (Formerly SamKnows)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Network Maintenance in Guangzhou, China (China Mobile) Jun 10, 2025 16:00-22:00 UTC
Description:Network device maintenance
Start time: 2025-06-10 16:00 UTC
End time: 2025-06-10 22:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
- Guangzhou, China (China Mobile)
- Guangzhou, China - IPv6 (China Mobile)
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:16 UTC
Start time: 2025-06-10 16:00 UTC
End time: 2025-06-10 22:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
- Guangzhou, China (China Mobile)
- Guangzhou, China - IPv6 (China Mobile)
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:16 UTC
Network Maintenance in Chicago, IL (Charter) Jun 11, 2025 05:00-11:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-06-11 05:00:00 UTC
End time: 2025-06-11 11:00:00 UTC
Affected Cloud Agents:
Chicago, IL (Charter)
Chicago, IL - IPv6 (Charter)
Posted on May 28, 2025 - 13:03 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-06-11 05:00:00 UTC
End time: 2025-06-11 11:00:00 UTC
Affected Cloud Agents:
Chicago, IL (Charter)
Chicago, IL - IPv6 (Charter)
Posted on May 28, 2025 - 13:03 UTC
Network Maintenance in Lagos, Nigeria Jun 14, 2025 09:00-11:00 UTC
Description: Network device maintenance
Start time: 2025-06-14 09:00 UTC
End time: 2025-06-14 11:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
Lagos, Nigeria
Lagos, Nigeria - IPv6
Posted on Jun 03, 2025 - 12:18 UTC
Start time: 2025-06-14 09:00 UTC
End time: 2025-06-14 11:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
Lagos, Nigeria
Lagos, Nigeria - IPv6
Posted on Jun 03, 2025 - 12:18 UTC
Network Maintenance in Mexico City, Mexico Jun 15, 2025 04:30-10:30 UTC
Description: Network device maintenance
Start time: 2025-06-15 04:30 UTC
End time: 2025-06-15 10:30 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
Mexico City, Mexico
Mexico City, Mexico - IPv6
Posted on Jun 03, 2025 - 12:20 UTC
Start time: 2025-06-15 04:30 UTC
End time: 2025-06-15 10:30 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
Mexico City, Mexico
Mexico City, Mexico - IPv6
Posted on Jun 03, 2025 - 12:20 UTC
Maintenance in Cleveland, OH (Charter) Jun 16, 2025 10:00-20:00 UTC
Description: Adding new servers to the location.
Affected Cloud Agent:
- Cleveland, OH (Charter)
- Cleveland, OH - IPv6 (Charter)
Subnets in use from then on:
70.61.57.0/26
2600:5c01:4b94::/48
Start time: 2025-06-16 10:00 UTC
End time: 2025-06-16 20:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Posted on May 30, 2025 - 21:00 UTC
Affected Cloud Agent:
- Cleveland, OH (Charter)
- Cleveland, OH - IPv6 (Charter)
Subnets in use from then on:
70.61.57.0/26
2600:5c01:4b94::/48
Start time: 2025-06-16 10:00 UTC
End time: 2025-06-16 20:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Posted on May 30, 2025 - 21:00 UTC
Maintenance in Saint Paul, MN Jun 16, 2025 10:00-20:00 UTC
Description: Adding new servers to the location.
Affected Cloud Agents:
- Saint Paul, MN
- Saint Paul, MN
Subnets in use from then on:
130.250.193.192/26
2606:6800:1801::/64
Start time: 2025/06/16 10:00 UTC
End time: 2025/06/16 20:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Posted on May 30, 2025 - 21:06 UTC
Affected Cloud Agents:
- Saint Paul, MN
- Saint Paul, MN
Subnets in use from then on:
130.250.193.192/26
2606:6800:1801::/64
Start time: 2025/06/16 10:00 UTC
End time: 2025/06/16 20:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
Posted on May 30, 2025 - 21:06 UTC
Capacity increase on Fort Worth, TX Jun 16, 2025 13:00-21:00 UTC
Description:
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent Fort Worth, TX. This also includes adding IP addresses to the Cloud Agent.
Start time: 2025-06-16 13:00 UTC
End time: 2025-06-16 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
67.200.133.192/26
2605:b400:8004::/64
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 30, 2025 - 17:20 UTC
The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent Fort Worth, TX. This also includes adding IP addresses to the Cloud Agent.
Start time: 2025-06-16 13:00 UTC
End time: 2025-06-16 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
67.200.133.192/26
2605:b400:8004::/64
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 30, 2025 - 17:20 UTC
Capacity increase on Chicago, IL (AT&T) Jun 18, 2025 13:00-21:00 UTC
Description: The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
When: 2025-06-18 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
209.215.146.192/26
2001:1890:1b42:e900::/56
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:34 UTC
When: 2025-06-18 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
209.215.146.192/26
2001:1890:1b42:e900::/56
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:34 UTC
Capacity increase on Milwaukee, WI Jun 18, 2025 13:00-21:00 UTC
Description: The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
When: 2025-06-18 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
204.11.209.64/26
2607:fc38:250::/64
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:29 UTC
When: 2025-06-18 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
204.11.209.64/26
2607:fc38:250::/64
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:29 UTC
Capacity increase on Jersey City, NJ Jun 18, 2025 13:00-21:00 UTC
Description: The Cloud Agents Operations Team will perform a capacity increase on the Cloud Agent. This also includes adding IP addresses to the Cloud Agent.
When: 2025-06-18 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
192.157.89.192/26
2604:eb80:6:726::/64
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:25 UTC
When: 2025-06-18 from 13:00 to 21:00 UTC
Impact: No impact is expected
The address spaces will be the same:
192.157.89.192/26
2604:eb80:6:726::/64
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:25 UTC
Network Maintenance in Amsterdam, Netherlands (Lumen) Jun 18, 2025 22:00 - Jun 19, 2025 04:00 UTC
Description: Network Maintenance
Start time: 2025-06-18 22:00:00 UTC
End time: 2025-06-19 04:00:00 UTC
Affected Cloud Agents:
Amsterdam, Netherlands (Lumen)
Amsterdam, Netherlands - IPv6 (Lumen)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 29, 2025 - 16:44 UTC
Start time: 2025-06-18 22:00:00 UTC
End time: 2025-06-19 04:00:00 UTC
Affected Cloud Agents:
Amsterdam, Netherlands (Lumen)
Amsterdam, Netherlands - IPv6 (Lumen)
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 29, 2025 - 16:44 UTC
Network Maintenance in Johannesburg, South Africa Jun 21, 2025 23:00 - Jun 22, 2025 03:00 UTC
Description: Network Maintenance
Start time: 2025-06-21 23:00:00 UTC
End time: 2025-06-22 03:00:00 UTC
Affected Cloud Agents:
Johannesburg, South Africa
Johannesburg, South Africa - IPv6
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 29, 2025 - 16:52 UTC
Start time: 2025-06-21 23:00:00 UTC
End time: 2025-06-22 03:00:00 UTC
Affected Cloud Agents:
Johannesburg, South Africa
Johannesburg, South Africa - IPv6
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 29, 2025 - 16:52 UTC
Network maintenance in Sapporo, Japan Jun 28, 2025 16:00-20:00 UTC
Impact
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents
- Sapporo, Japan
- Sapporo, Japan - IPv6
Start time: 2025-06-28 16:00:00 UTC
End time: 2025-06-28 20:00:00 UTC
Description
ThousandEyes will perform scheduled network maintenance during this time. You may notice intermittent issues if your tests are using the aforementioned cloud agents. These should resolve on its own after the window ends.
Workaround
None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or open a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 29, 2025 - 17:15 UTC
Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents
- Sapporo, Japan
- Sapporo, Japan - IPv6
Start time: 2025-06-28 16:00:00 UTC
End time: 2025-06-28 20:00:00 UTC
Description
ThousandEyes will perform scheduled network maintenance during this time. You may notice intermittent issues if your tests are using the aforementioned cloud agents. These should resolve on its own after the window ends.
Workaround
None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or open a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on May 29, 2025 - 17:15 UTC
Network Maintenance in Johannesburg, South Africa Jul 12, 2025 23:00 - Jul 13, 2025 03:00 UTC
Description: Network device maintenance
Start time: 2025-07-12 23:00 UTC
End time: 2025-07-13 03:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
- Johannesburg, South Africa
- Johannesburg, South Africa - IPv6
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:20 UTC
Start time: 2025-07-12 23:00 UTC
End time: 2025-07-13 03:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
- Johannesburg, South Africa
- Johannesburg, South Africa - IPv6
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Jun 05, 2025 - 15:20 UTC