The Operations team will perform maintenance on the service in the US region between 17:00 and 19:00 UTC on 2024-03-28.
Impact:
Recent data in dashboards or embeds could be delayed.
Users will observe the following behavior while services are impacted:
- Dashboards and Embedded widgets will be available but:
- Data collected during the maintenance window may be delayed in Dashboard widgets and Embedded widgets
- Data collected prior to the maintenance window will be accessible in Dashboard widgets and Embedded widgets
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Mar 22, 2024 - 19:34 UTC
Description: The Telco is performing maintenance in our circuit
Affected Cloud Agents:
Eindhoven, Netherlands (Ziggo)
Eindhoven, Netherlands - IPv6 (Ziggo)
Start time: 2024/03/30 23:00 UTC
End time: 2024/04/01 05:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Mar 12, 2024 - 15:55 UTC
Affected Cloud Agents:
San Jose, CA (Charter)
San Jose, CA - IPv6 (Charter)
Start time: 2024/04/03 05:00 UTC
End time: 2024/04/03 10:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance
Posted on
Mar 21, 2024 - 09:35 UTC
Affected Cloud Agents:
Chicago, IL (Charter)
Chicago, IL - IPv6 (Charter)
Start time: 2024/04/03 05:00 UTC
End time: 2024/04/03 10:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance
Posted on
Mar 21, 2024 - 09:33 UTC
Affected Cloud Agents:
Vancouver, Canada
Vancouver, Canada - IPv6
Start time: 2024/04/05 06:00 UTC
End time: 2024/04/05 08:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Network device maintenance
Posted on
Mar 21, 2024 - 09:53 UTC
Affected Cloud Agents:
Johannesburg, South Africa
Johannesburg, South Africa - IPv6
Start time: 2024/04/07 00:00 UTC
End time: 2024/04/07 03:00 UTC
Impact: possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: The Telco is performing planned maintenance in our circuit
JHB AZ - Blend will have Planned maintenance to upgarde switch firmware local time 02:00 to 05:00 04/07, UTC time 12:00 to 03:00 04/07. The service will be impacted for 3 hours during the 3 hours maintenance window. Here is announcement from Vendor:
Change Request Reference: SRESA1251801
Change Request Title: Software - jhb mse1/2
Maintenance Type: Standard
Maintenance Description: As part of the software strategy NetOps is upgrading the JunOS versions on the MPLS network.
Impact Description: Service will be impacted during the change window.
Maintenance Date and Time: 07/04/2024 2:00:00 to 07/04/2024 5:00:00
Workaround: none.
Posted on
Mar 05, 2024 - 12:03 UTC
Affected locations:
Guangzhou, China
Shenyang, China (China Unicom)
Wuhan, China (China Telecom)
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.
When: 2024-04-09 from 13:00 to 21:00 UTC
Impact: No impact is expected
The new IP addresses for Guangzhou, China are:
14.29.110.64/26
The new IP addresses for Shenyang, China (China Unicom) are:
42.177.92.128/27
The new IP addresses for Wuhan, China (China Telecom) are:
171.43.173.64/27
Posted on
Mar 25, 2024 - 17:41 UTC
The Telco is performing planned maintenance in our circuit
Affected Cloud Agents:
Seattle, WA (Charter)
Seattle, WA - IPv6 (Charter)
Start time: 2024/04/11 07:00 UTC
End time: 2024/04/11 12:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Mar 25, 2024 - 23:02 UTC
Affected Cloud Agents:
Chicago, IL (Charter)
Chicago, IL - IPv6 (Charter)
Start time: 2024/04/19 05:00 UTC
End time: 2024/04/19 11:00 UTC
Impact: possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: The Telco is performing emergency maintenance in our circuit
Workaround: none
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Posted on
Mar 27, 2024 - 15:29 UTC