All Systems Operational

Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability ? Operational
90 days ago
99.97 % uptime
Today
API Availability ? Operational
90 days ago
99.97 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
99.97 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Usage and Billing Operational
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Connected Devices (Formerly SamKnows) Operational
90 days ago
100.0 % uptime
Today
AI Assistant Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance on ThousandEyes Platform for EU region Nov 17, 2025 17:00-18:00 UTC

Description:

ThousandEyes team will be performing a maintenance window for EU region.

Start time: 2025-11-17 17:00:00 UTC
End time: 2025-11-17 18:00:00 UTC

Impact:
Customers might not be able to create or modify labels.
Performing routine maintenance on CEA Tests, CEA Agents, Endpoint Tests, or Dashboards may experience failures as well if their maintenance indirectly modifies a label.

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Nov 14, 2025 - 00:15 UTC

Scheduled Maintenance on ThousandEyes Platform for US1/US2 region Nov 19, 2025 02:00-03:00 UTC

Description:

ThousandEyes team will be performing a maintenance window for US1/US2 region.

Start time: 2025-11-19 02:00:00 UTC
End time: 2025-11-19 03:00:00 UTC

Impact:
Customers might not be able to create or modify labels.
Performing routine maintenance on CEA Tests, CEA Agents, Endpoint Tests, or Dashboards may experience failures as well if their maintenance indirectly modifies a label.

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com to speak with a support engineer or send an email to support@thousandeyes.com if you have any questions
Posted on Nov 14, 2025 - 15:37 UTC

Maintenance in Palermo, Italy Nov 19, 2025 17:00-23:00 UTC

Affected Cloud Agents:

Palermo, Italy

Palermo, Italy - IPv6

Start time: 2025/11/19 17:00 UTC

End time: 2025/11/19 23:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: DC is replacing networking hardware.
Posted on Nov 03, 2025 - 15:14 UTC

Network Maintenance in Chicago, IL (CenturyLink) Nov 21, 2025 06:00-10:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-11-21 06:00:00 UTC
End time: 2025-11-21 10:00:00 UTC
Affected Cloud Agents:

Chicago, IL (CenturyLink)

Chicago, IL - IPv6 (CenturyLink)
Posted on Nov 12, 2025 - 13:55 UTC

Network Maintenance in Atlanta, GA Nov 24, 2025 09:00-13:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-11-24 09:00:00 UTC
End time: 2025-11-24 13:00:00 UTC
Affected Cloud Agents:

Atlanta, GA

Atlanta, GA - IPv6
Posted on Nov 12, 2025 - 13:57 UTC

IP replacement in Budapest, Hungary Dec 2, 2025 01:00-13:00 UTC

The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2025-12-02 from 01:00 to 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP address spaces are:

109.122.219.128-159

2a01:6ee0:1:3217::/64
Posted on Nov 12, 2025 - 13:01 UTC
Nov 17, 2025
Issues with Splunk APM Service map Integration
Resolved - This incident has been resolved.
Nov 17, 11:30 UTC
Investigating - We are observing issues with the Splunk APM Service map integrations. We are investigating the issue.
Nov 17, 10:55 UTC
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Service Degradation affecting Traffic Insights Page
Resolved - This incident has been resolved.
Nov 14, 09:44 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 00:57 UTC
Update - We are continuing to investigate this issue.
Nov 12, 00:38 UTC
Investigating - At around 10:30 pm UTC, 11th Nov 2025, we observed traffic insights page failed to load in US region. Customer might experience issue viewing the traffic insights page.
Nov 12, 00:36 UTC
Maintenance in Austin, TX
Completed - The scheduled maintenance has been completed.
Nov 14, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 UTC
Scheduled - Description: Provider is reconfiguring uplinks.

Affected Cloud Agents:

Austin, TX
Austin, TX - IPv6

Start time: 2025/11/14 06:00 UTC
End time: 2025/11/14 07:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter


Workaround:None
Nov 7, 21:22 UTC
Nov 13, 2025
Network Maintenance in Los Angeles, CA (Charter)
Completed - The scheduled maintenance has been completed.
Nov 13, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-11-13 08:00:00 UTC
End time: 2025-11-13 14:00:00 UTC
Affected Cloud Agents:

Los Angeles, CA (Charter)

Los Angeles, CA - IPv6 (Charter)
Oct 29, 13:30 UTC
Nov 12, 2025
Network Maintenance in Barcelona, Spain
Completed - The scheduled maintenance has been completed.
Nov 12, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 14:00 UTC
Scheduled - Description

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-11-12 14:00:00 UTC
End time: 2025-11-12 17:00:00 UTC
Affected Cloud Agents:

Barcelona, Spain

Barcelona, Spain - IPv6

Workaround


None
Oct 31, 15:09 UTC
Network Maintenance in Cincinnati, OH
Completed - The scheduled maintenance has been completed.
Nov 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 02:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-11-12 02:00:00 UTC
End time: 2025-11-12 09:00:00 UTC
Affected Cloud Agents:

Cincinnati, OH

Cincinnati, OH - IPv6
Oct 29, 13:32 UTC
Nov 11, 2025

No incidents reported.

Nov 10, 2025
Maintenance in Melbourne, Australia
Completed - The scheduled maintenance has been completed.
Nov 10, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 15:00 UTC
Scheduled - Description: Provider is doing firmware upgrades.

Affected Cloud Agents:

Melbourne, Australia
Melbourne, Australia - IPv6

Start time: 2025/11/10 15:00 UTC
End time: 2025/11/10 16:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None
Nov 7, 21:19 UTC
Issues with SamKnows One login
Resolved - This incident has been resolved.
Nov 10, 12:42 UTC
Monitoring - The issue is mitigated, we are monitoring its status.
Nov 10, 12:24 UTC
Identified - SamKnows One login was not available between 11:42 and 12:10 UTC. We are checking the current status.
Nov 10, 12:21 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Network Maintenance in San Jose, CA (Charter)
Completed - The scheduled maintenance has been completed.
Nov 7, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:00 UTC
Scheduled - Affected Cloud Agent:

San Jose, CA (Charter)

San Jose, CA - IPv6 (Charter)

Start time: 2025-11-07 08:00 UTC

End time: 2025-11-07 14:00 UTC

Impact: Missing test rounds, destination unreachable, high loss/latency/jitter

Description: The provider is doing planned network maintenance.
Nov 3, 15:11 UTC
Nov 6, 2025
Error when accessing Contact Support Page
Resolved - This incident has been resolved.
Nov 6, 18:48 UTC
Monitoring - Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application.
Start of the issue: November 6, 2025 at 12:10 UTC

A fix has been implemented and we are monitoring the results.
Nov 6, 18:11 UTC
Service Degraded - Affecting Internet Insights Network Outages
Resolved - The incident has been resolved.
Nov 6, 13:14 UTC
Identified - We have observed issues in the processing and detection of Network Outage events for Internet Insights between 10:22 UTC on Nov 6, 2025 and 12:10 UTC on Nov 6, 2025.

Impact
During the affected timeframe, customers experienced the following impacts:
Network Outage Event Visibility: Network Outage events were not being properly processed or displayed in Internet Insights dashboards
Affected Duration: November 6, 2025, from 10:22 UTC to 12:10 UTC
Detection Gap: Outage events that occurred during this window may not have triggered alerts or appeared in customer views

Our engineering team mitigated the issue at 12:10 UTC on Nov 6 2025.
Nov 6, 12:48 UTC
IP replacement in Tokyo, Japan
Completed - The scheduled maintenance has been completed.
Nov 6, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2025-11-06 from 01:00 to 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

The new IP address spaces are:

58.173.35.0/24

2602:f6e9:7::/48
Oct 21, 10:38 UTC
Nov 5, 2025
Service Degradation Affecting Private BGP Monitors
Resolved - The incident has been resolved.
Nov 5, 09:11 UTC
Monitoring - Summary:
We observed delays in the ingestion of data from Private BGP Monitors between 17:30 and 18:30 UTC.

Impact:
During this period, customers may have experienced delays when visualizing BGP results for Private BGP Monitors.

Status:
Our engineering team has implemented a fix to mitigate the issue, and data ingestion has returned to normal. We continue to monitor the situation closely.
Nov 4, 18:47 UTC
Nov 4, 2025
Network Maintenance in Dallas, TX (CenturyLink)
Completed - The scheduled maintenance has been completed.
Nov 4, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 06:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-11-04 06:00:00 UTC
End time: 2025-11-04 10:00:00 UTC
Affected Cloud Agents:

Dallas, TX (CenturyLink)

Dallas, TX - IPv6 (CenturyLink)
Oct 14, 14:09 UTC
Network Maintenance in Fort Worth, TX
Completed - The scheduled maintenance has been completed.
Nov 4, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 06:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-11-04 06:00:00 UTC
End time: 2025-11-04 09:00:00 UTC
Affected Cloud Agents:

Fort Worth, TX

Fort Worth, TX - IPv6
Oct 29, 13:34 UTC
Error while Running instant test and saving configuration for both Transaction and Page Load tests
Resolved - This incident has been resolved.
Nov 4, 03:32 UTC
Investigating - We're investigating an issue when editing Transaction and Page load tests setting and running instant tests for both of these test types
Nov 4, 03:04 UTC
Nov 3, 2025

No incidents reported.

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