Monitoring - A fix has been implemented and we are monitoring the results.
Aug 15, 2025 - 00:44 UTC
Aug 15, 2025 - 00:44 UTC
Update - We are continuing to work on fixing the issue. Customers may experience delays only for BGP alerts on the Timeline Views page in the US1 region.
Aug 14, 2025 - 21:17 UTC
Aug 14, 2025 - 21:17 UTC
Identified - Summary:
We observed a delay in displaying alerts on the Timeline Views page in the US1 region, starting at 18:20 UTC on August 14th.
Impact:
Customers may see outdated alerts for Cloud and Enterprise Agents (CEA), Endpoint Agents, Device, BGP, and Internet Insights on the Timeline Views page in the US1 region. Alerts are displaying correctly on the Alert List page. Notifications and other alert types are unaffected.
Status:
Our Engineering team is actively working on a fix.
Aug 14, 2025 - 20:00 UTC
We observed a delay in displaying alerts on the Timeline Views page in the US1 region, starting at 18:20 UTC on August 14th.
Impact:
Customers may see outdated alerts for Cloud and Enterprise Agents (CEA), Endpoint Agents, Device, BGP, and Internet Insights on the Timeline Views page in the US1 region. Alerts are displaying correctly on the Alert List page. Notifications and other alert types are unaffected.
Status:
Our Engineering team is actively working on a fix.
Aug 14, 2025 - 20:00 UTC
Update - We are continuing to monitor for any further issues.
Aug 12, 2025 - 15:17 UTC
Aug 12, 2025 - 15:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 2025 - 05:20 UTC
Aug 12, 2025 - 05:20 UTC
Identified - Summary
We have identified an issue affecting the AI Assistant in the EU Region starting at 01:27 UTC on August 9th.
Impact
Customers may experience errors when sending questions to the AI Assistant that are not related to documentation, resulting in the error message:
“I’m experiencing technical difficulties at the moment. Please try again later.”
Status
Our engineering team is actively monitoring this issue.
Aug 11, 2025 - 16:37 UTC
We have identified an issue affecting the AI Assistant in the EU Region starting at 01:27 UTC on August 9th.
Impact
Customers may experience errors when sending questions to the AI Assistant that are not related to documentation, resulting in the error message:
“I’m experiencing technical difficulties at the moment. Please try again later.”
Status
Our engineering team is actively monitoring this issue.
Aug 11, 2025 - 16:37 UTC
Agent Configuration and Data Collection
Operational
Cloud and Enterprise Agents: Registration controller
?
Operational
Cloud and Enterprise Agents: Test assignment and configuration controller
?
Operational
Cloud and Enterprise Agents: Data ingress
?
Operational
Endpoint Agents: Test assignment and configuration controller
?
Operational
Endpoint Agents: Data submission collector
?
Operational
Connected Devices Agent Registration
Operational
Connected Devices Test Assignment
Operational
ThousandEyes Platform and API
Operational
Platform Availability
?
Operational
API Availability
?
Operational
Test data availability
?
Operational
Reports and Dashboards
?
Operational
Snapshots and Share Links
?
Operational
SAML/SSO
?
Operational
Configuration and Management
?
Operational
Embedded Widgets
?
Operational
Customer Success Chat
?
Operational
Devices
Operational
Usage and Billing
Operational
Alerts and Notifications
Operational
Alert processing
?
Operational
Notification dispatching
?
Operational
Webhook and Integrations
?
Operational
Email notifications
?
Operational
Internet Insights collection and processing
Operational
BGP
Operational
Public BGP collection and processing
?
Operational
Private BGP Collection & Processing
?
Operational
Agent Repositories and Downloads
Operational
Ubuntu repository
?
Operational
RHEL / CentOS repository
?
Operational
Appliance downloads
?
Operational
Custom Appliance Downloads
?
Operational
Endpoint Agent downloads
?
Operational
Cloud Agents: Americas
Operational
Data Centers: AMER
?
Operational
Broadband Providers: AMER
?
Operational
Mobile Providers: AMER
?
Operational
Azure: AMER
?
Operational
AWS: AMER
?
Operational
Google Cloud: AMER
?
Operational
Alibaba Cloud: AMER
?
Operational
Cloud Agents: Europe, Middle East and Africa
Operational
Data Centers: EMEA
?
Operational
Azure: EMEA
?
Operational
AWS: EMEA
?
Operational
Google Cloud: EMEA
?
Operational
Alibaba Cloud: EMEA
?
Operational
Cloud Agents: Asia Pacific
Operational
Data Centers: APAC
?
Operational
Azure: APAC
?
Operational
AWS: APAC
?
Operational
Google Cloud: APAC
?
Operational
Alibaba Cloud: APAC
?
Operational
ThousandEyes' corporate website
Operational
ThousandEyes corporate website
?
Operational
Internet Outages Map
?
Operational
ThousandEyes for OpenTelemetry
Degraded Performance
Connected Devices (Formerly SamKnows)
Operational
AI Assistant
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Emergency Maintenance in Slough, England Aug 18, 2025 10:00-20:00 UTC
Affected Cloud Agents:
Slough, England
Slough, England - IPv6
Start time: 2025/08/18 10:00 UTC
End time: 2025/08/18 20:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Uplink is being replaced with another from another provider.
Posted on Aug 05, 2025 - 10:00 UTC
Slough, England
Slough, England - IPv6
Start time: 2025/08/18 10:00 UTC
End time: 2025/08/18 20:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: Uplink is being replaced with another from another provider.
Posted on Aug 05, 2025 - 10:00 UTC
Network Maintenance in Cleveland, OH (Charter) Aug 19, 2025 04:00-10:00 UTC
Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-08-19 04:00:00 UTC
End time: 2025-08-19 10:00:00 UTC
Affected Cloud Agents:
Cleveland, OH (Charter)
Cleveland, OH - IPv6 (Charter)
Posted on Jul 25, 2025 - 09:49 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-08-19 04:00:00 UTC
End time: 2025-08-19 10:00:00 UTC
Affected Cloud Agents:
Cleveland, OH (Charter)
Cleveland, OH - IPv6 (Charter)
Posted on Jul 25, 2025 - 09:49 UTC
Usage Reporting and Related Functionality Maintenance for US1 and US2 regions Aug 19, 2025 15:00-17:00 UTC
Summary
The ThousandEyes Subscription-Management team will perform maintenance on the usage service between 03:00 pm and 5:00 pm UTC on Tuesday, 2025-08-19, in the US1 and US2 regions
Anticipated Impact
The Usage Service will be impacted for up to 120 minutes during this maintenance window. During this time, users will experience the following functionalities being unavailable or marked under maintenance:
* Cloud & Enterprise Agreement: Test creation/modification/deletion
* Cloud & Enterprise Agreement: Test Projection
* Endpoint: Enabling agents from UI or public API/Auto-decommissioning job/Agent registration, transfer, enablement
* Cloud Insights/Traffic Insights/Connected Devices: Usage Reporting and Projection
* Internet Insights: Users won't be able to add/remove package selection, and might show incorrect available/consumed/remaining licenses
* BGP: Bulk API Projection, Test Creation/Projection, Quotas, BGP Easy Onboarding
* Usage & Billing Page: Information consisting of Usage Data, Usage Breakdown (By Test, AccountGroup, TestType), Quota-related features
* APIs: Any usage-related APIs, along with internal or external team functionalities linked to them
Posted on Aug 14, 2025 - 22:44 UTC
The ThousandEyes Subscription-Management team will perform maintenance on the usage service between 03:00 pm and 5:00 pm UTC on Tuesday, 2025-08-19, in the US1 and US2 regions
Anticipated Impact
The Usage Service will be impacted for up to 120 minutes during this maintenance window. During this time, users will experience the following functionalities being unavailable or marked under maintenance:
* Cloud & Enterprise Agreement: Test creation/modification/deletion
* Cloud & Enterprise Agreement: Test Projection
* Endpoint: Enabling agents from UI or public API/Auto-decommissioning job/Agent registration, transfer, enablement
* Cloud Insights/Traffic Insights/Connected Devices: Usage Reporting and Projection
* Internet Insights: Users won't be able to add/remove package selection, and might show incorrect available/consumed/remaining licenses
* BGP: Bulk API Projection, Test Creation/Projection, Quotas, BGP Easy Onboarding
* Usage & Billing Page: Information consisting of Usage Data, Usage Breakdown (By Test, AccountGroup, TestType), Quota-related features
* APIs: Any usage-related APIs, along with internal or external team functionalities linked to them
Posted on Aug 14, 2025 - 22:44 UTC
Maintenance in Brno, Czech Republic Aug 20, 2025 04:00-04:30 UTC
Description: Provider is doing maintenance on switches.
Affected Cloud Agents:
Brno, Czech Republic
Brno, Czech Republic - IPv6
Start time: 2025/08/20 04:00 UTC
End time: 2025/08/20 04:30 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
Posted on Aug 09, 2025 - 12:20 UTC
Affected Cloud Agents:
Brno, Czech Republic
Brno, Czech Republic - IPv6
Start time: 2025/08/20 04:00 UTC
End time: 2025/08/20 04:30 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
Posted on Aug 09, 2025 - 12:20 UTC
Maintenance in Chicago, IL (Charter) Aug 20, 2025 05:00-11:00 UTC
Description: The provider will be upgrading firmwares.
Affected Cloud Agent:
Chicago, IL (Charter)
Chicago, IL - IPv6 (Charter)
Start time: 2025-08-20 05:00 UTC
End time: 2025-08-20 11:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
Posted on Aug 09, 2025 - 12:17 UTC
Affected Cloud Agent:
Chicago, IL (Charter)
Chicago, IL - IPv6 (Charter)
Start time: 2025-08-20 05:00 UTC
End time: 2025-08-20 11:00 UTC
Impact: Missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
Posted on Aug 09, 2025 - 12:17 UTC
Network Migration in Slough, England Aug 25, 2025 10:00-20:00 UTC
Description: Uplink is being replaced with another from another provider.
Start time: 2025-08-25 10:00 UTC
End time: 2025-08-25 20:00 UTC
Affected Cloud Agents:
Slough, England
Slough, England - IPv6
New subnets:
45.75.200.64/27
2a0a:4907:1::/48
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Aug 17, 2025 - 15:42 UTC
Start time: 2025-08-25 10:00 UTC
End time: 2025-08-25 20:00 UTC
Affected Cloud Agents:
Slough, England
Slough, England - IPv6
New subnets:
45.75.200.64/27
2a0a:4907:1::/48
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes Support is available 24/7. If you need assistance or have any questions, feel free to send an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com.
Posted on Aug 17, 2025 - 15:42 UTC
Maintenance in Chengdu, China Aug 31, 2025 06:00-16:00 UTC
Description: DC is upgrading PDU units.
Affected Cloud Agents:
Chengdu, China
Chengdu, China - IPv6
Start time: 2025/08/31 06:00 UTC
End time: 2025/08/31 16:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
Posted on Aug 09, 2025 - 12:15 UTC
Affected Cloud Agents:
Chengdu, China
Chengdu, China - IPv6
Start time: 2025/08/31 06:00 UTC
End time: 2025/08/31 16:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: none
Posted on Aug 09, 2025 - 12:15 UTC