Emergency Network Maintenance in Miami, FL
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 04, 2025 - 01:00 UTC
Scheduled - Affected Cloud Agent:

Miami, FL

Miami, FL - IPv6

Start time: 2025-04-04 01:00 UTC

End time: 2025-04-04 05:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none
Apr 4, 2025 01:00-05:00 UTC
Uptime over the past 90 days. View historical uptime.
Agent Configuration and Data Collection Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Under Maintenance
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Under Maintenance
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
Connected Devices Agent Registration Operational
90 days ago
100.0 % uptime
Today
Connected Devices Test Assignment Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability ? Operational
90 days ago
100.0 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
99.99 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
99.98 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Devices Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Under Maintenance
Data Centers: AMER ? Under Maintenance
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Operational
Data Centers: APAC ? Operational
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
99.97 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
99.95 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Samknows Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Network Maintenance in Pune, India (JIO) Apr 5, 2025 18:30 - Apr 6, 2025 00:30 UTC

Description: Network device maintenance

Affected Cloud Agent:

- Pune, India (JIO)
- Pune, India - IPv6 (JIO)

Start time: 2025-04-05 18:30 UTC
End time: 2025-04-06 00:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround:None
Posted on Apr 02, 2025 - 14:57 UTC

Network Maintenance in Pretoria, South Africa Apr 8, 2025 17:00-18:00 UTC

Affected Cloud Agent:
- Pretoria, South Africa
- Pretoria, South Africa - IPv6

Start time: 2025-04-08 17:00 UTC
End time: 2025-04-08 18:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes Support is available 24/7 in case you need assistance with this maintenance or the platform. You can open a new case by sending an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com or status.thousandeyes.com
Posted on Apr 03, 2025 - 14:18 UTC

Network Maintenance in Hamburg, Germany Apr 10, 2025 20:00 - Apr 11, 2025 02:00 UTC

Affected Cloud Agent:

Hamburg, Germany

Hamburg, Germany - IPv6

Start time: 2025-04-10 20:00 UTC

End time: 2025-04-11 02:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none
Posted on Apr 03, 2025 - 10:14 UTC

Network Maintenance in Cincinnati, OH Apr 13, 2025 03:00-10:00 UTC

Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-04-13 03:00:00 UTC
End time: 2025-04-13 10:00:00 UTC
Affected Cloud Agents:

Cincinnati, OH

Cincinnati, OH - IPv6

Workaround: none
Posted on Mar 28, 2025 - 14:47 UTC

Network Maintenance in Los Angeles, CA (Charter) Apr 16, 2025 07:00-13:00 UTC

Affected Cloud Agent:

Los Angeles, CA (Charter)

Los Angeles, CA - IPv6 (Charter)

Start time: 2025-04-16 07:00 UTC

End time: 2025-04-16 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none
Posted on Apr 03, 2025 - 10:12 UTC
Apr 4, 2025

Unresolved incident: Emergency Network Maintenance in Miami, FL.

Apr 3, 2025
IP replacement in Cadiz, Spain
Completed - The scheduled maintenance has been completed.
Apr 3, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2025-04-03 from 13:00 to 18:00 UTC

Impact: No impact is expected

The new IPv4 address space is:

195.10.60.0/27

Workaround: none
Mar 20, 11:14 UTC
Emergency Network Maintenance in Charlotte, NC
Completed - The scheduled maintenance has been completed.
Apr 3, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 16:00 UTC
Scheduled - Affected Cloud Agent:

Charlotte, NC

Charlotte, NC - IPv6

Start time: 2025-04-03 16:00 UTC

End time: 2025-04-03 17:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none.
Apr 1, 10:39 UTC
Network Maintenance in San Jose, CA (Charter)
Completed - The scheduled maintenance has been completed.
Apr 3, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:00 UTC
Scheduled - Affected Cloud Agent:
- San Jose, CA (Charter)
- San Jose, CA - IPv6 (Charter)

Start time: 2025-04-03 07:00 UTC
End time: 2025-04-03 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Mar 18, 18:46 UTC
Network Maintenance in Phoenix, AZ
Completed - The scheduled maintenance has been completed.
Apr 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 03:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-04-03 03:00:00 UTC
End time: 2025-04-03 06:00:00 UTC
Affected Cloud Agents:

Phoenix, AZ

Phoenix, AZ - IPv6

Workaround: none
Mar 28, 14:44 UTC
Network Maintenance in Miami, FL
Completed - The scheduled maintenance has been completed.
Apr 3, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 01:00 UTC
Scheduled - Affected Cloud Agent:
- Miami, FL
- Miami, FL - IPv6

Start time: 2025-04-03 01:00 UTC
End time: 2025-04-03 05:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Mar 20, 15:41 UTC
Apr 2, 2025
Agent to Agent tests utilizing NAT Traversal server will encounter errors
Resolved - A fix has been implemented, and all affected Agent to Agent test are running successfully now.
Apr 2, 00:58 UTC
Identified - Starting at 23:59 UTC, Agent to Agent tests utilizing NAT Traversal servers started encountering errors.
ThousandEyes Engineering teams have identified the problem and are working on deploying the fix
Apr 2, 00:44 UTC
Apr 1, 2025
Network Maintenance in South Africa Cloud Agents
Completed - The scheduled maintenance has been completed.
Apr 1, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 17:00 UTC
Scheduled - Affected Cloud Agents

-Cape Town, South Africa
-Cape Town, South Africa - IPv6

-Durban, South Africa
-Durban, South Africa - IPv6

-Johannesburg, South Africa
-Johannesburg, South Africa - IPv6

-Pretoria, South Africa
-Pretoria, South Africa - IPv6

Start time: 2025-04-01 17:00 UTC
End time: 2025-04-01 18:00 UTC

Impact
Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description
ThousandEyes will perform scheduled network maintenance on the cloud agents. Some data may be impacted during the maintenance window.

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Mar 27, 17:13 UTC
Decommission of the Cloud Agent Leipzig, Germany (Trial)
Completed - The scheduled maintenance has been completed.
Apr 1, 00:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 UTC
Scheduled - Summary
The ThousandEyes operations team will be decommissioning Leipzig, Germany (Trial) from 2025-04-01.
All tests running on this location will be moved to Frankfurt, Germany (Trial).

Anticipated Impact
No impact expected.

Workaround
None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Mar 24, 16:48 UTC
Mar 31, 2025
IP replacement in Panama City, Panama
Completed - The scheduled maintenance has been completed.
Mar 31, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2025-03-31 from 13:00 to 18:00 UTC

Impact: No impact is expected

- The new IPv4 address space is:
38.165.237.0/26

- The IPv6 address space will be the same:
2800:ba0:14:b1::/64

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Mar 18, 18:39 UTC
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
Network Maintenance in Los Angeles, CA (Charter)
Completed - The scheduled maintenance has been completed.
Mar 28, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 07:00 UTC
Scheduled - Description

Affected Cloud Agent:

Los Angeles, CA (Charter)

Los Angeles, CA - IPv6 (Charter)

Start time: 2025-03-28 07:00 UTC

End time: 2025-03-28 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround


None
Mar 13, 12:19 UTC
Network Maintenance in Manchester, England (Virgin)
Completed - The scheduled maintenance has been completed.
Mar 28, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 00:00 UTC
Scheduled - Description

Affected Cloud Agent:

Manchester, England (Virgin)

Start time: 2025-03-28 00:00 UTC

End time: 2025-03-28 06:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround


None
Mar 13, 12:21 UTC
Mar 27, 2025
Service Degradation Affecting the Email Ticketing System
Resolved - This incident has been resolved.
Mar 27, 14:09 UTC
Monitoring - We believe we have fixed the issue, and are now working on our email backlog of case updates that were found in this investigation.

If you are waiting on an update to your reply we will get those out as quickly as we can.
Mar 25, 22:54 UTC
Investigating - Starting at 21:27 UTC on March 19, 2025, customers may experience delayed responses in email cases due to an incident detected in the attachment system when a case is being replied.

Our engineering team is actively working to resolve the issue.

For urgent assistance, open a chat by following these steps: https://docs.thousandeyes.com/product-documentation/getting-started/getting-support-from-thousandeyes#chat
Mar 25, 20:47 UTC
Mar 26, 2025
Network Maintenance in Osaka, Japan (IIJ)
Completed - The scheduled maintenance has been completed.
Mar 26, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 15:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-03-26 15:00:00 UTC
End time: 2025-03-26 20:00:00 UTC
Affected Cloud Agents:

Osaka, Japan (IIJ)

Osaka, Japan - IPv6 (IIJ)
Mar 5, 15:16 UTC
Mar 25, 2025
Network Maintenance in Little Rock, AR
Completed - The scheduled maintenance has been completed.
Mar 25, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 16:30 UTC
Scheduled - Affected Cloud Agents:
-Little Rock, AR
-Little Rock, AR - IPv6

Expected Impact
Possible missing test rounds, destination unreachable, high loss/latency/jitter

Maintenance window
Start time: 2025-03-25 16:30 UTC
End time: 2025-03-25 17:30 UTC

Description
The ThousandEyes team will be performing scheduled network maintenance on the cloud agents mentioned above. If any of your tests use one of these agents, you may experience temporary issues, such as missing test rounds or high loss/latency.

Workaround
None

ThousandEyes Support is available 24/7 in case you need assistance with this maintenance or the platform. You can open a new case by sending an email to support@thousandeyes.com or opening a live chat session to speak with an engineer from within app.thousandeyes.com or status.thousandeyes.com
Mar 20, 15:45 UTC
Network Maintenance in Los Angeles, CA (Charter)
Completed - The scheduled maintenance has been completed.
Mar 25, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 07:00 UTC
Scheduled - Description: Network Maintenance

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Start time: 2025-03-25 07:00:00 UTC
End time: 2025-03-25 13:00:00 UTC

Affected Cloud Agents:
Los Angeles, CA (Charter)
Los Angeles, CA - IPv6 (Charter)

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Mar 6, 18:08 UTC
Service degradation affecting the Alert Services API
Resolved - This incident has been resolved.
Mar 25, 00:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 05:13 UTC
Investigating - Summary: Service degradation affecting the Alert Services API availability, starting at Mar 22, 3:30 UTC

Impact: Customers may see API requests to /v7/alerts/rules/{id} time out
Mar 22, 05:07 UTC
Service Degradation Affecting Subscriptions Services
Resolved - This incident has been resolved
Mar 25, 00:01 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 24, 23:29 UTC
Identified - Summary:
Starting at 21:50 UTC on March 24th, we identified an issue affecting new contracts or subscriptions.

Impact:
Customers signing new contracts for Internet Insights, or requesting trials of the product offering, may experience delays in gaining access.
Mar 24, 23:09 UTC
Mar 24, 2025
Network Maintenance in Hanoi, Vietnam
Completed - The scheduled maintenance has been completed.
Mar 24, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 17:00 UTC
Scheduled - Affected Cloud Agent:

Hanoi, Vietnam

Hanoi, Vietnam - IPv6

Start time: 2025-03-24 17:00 UTC

End time: 2025-03-24 18:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance
Mar 19, 11:09 UTC
Network Maintenance in Ho Chi Minh City, Vietnam
Completed - The scheduled maintenance has been completed.
Mar 24, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 17:00 UTC
Scheduled - Affected Cloud Agent:

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam - IPv6

Start time: 2025-03-24 17:00 UTC

End time: 2025-03-24 18:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance
Mar 19, 11:05 UTC
Mar 23, 2025
Network Maintenance in Cape Town, South Africa
Completed - The scheduled maintenance has been completed.
Mar 23, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:00 UTC
Scheduled - Description: Network Maintenance
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2025-03-22 22:00:00 UTC
End time: 2025-03-23 03:00:00 UTC
Affected Cloud Agents:

Cape Town, South Africa

Cape Town, South Africa - IPv6
Mar 5, 15:06 UTC
Mar 22, 2025
Mar 21, 2025
Network Maintenance in Panama City, Panama
Completed - The scheduled maintenance has been completed.
Mar 21, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 10:00 UTC
Scheduled - Description: Network device maintenance

Affected Cloud Agent:
- Panama City, Panama
- Panama City, Panama - IPv6

Start time: 2025-03-21 10:00 UTC
End time: 2025-03-21 13:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Mar 18, 18:35 UTC
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