Emergency SSO SAML Cert Rotation (2026)
Scheduled Maintenance
Report for ThousandEyes
Postmortem
During final validation, we encountered an issue that prevented the renewed SAML certificate from being promoted during the previously announced maintenance window. The issue has been resolved, and testing has now been completed successfully.
The certificate rotation is rescheduled for August 20, 2026, from 16:00 to 18:00 UTC (9:00 to 11:00 AM PDT)
We apologize for the additional schedule change and appreciate your understanding.
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Description:
As announced previously, the ThousandEyes Account Management team will promote a renewed SAML certificate to primary and restart webapps application services
Start time: 2026-08-19 17:00:00 UTC
End time: 2026-08-20 16:00:00 UTC
Affected regions:
This maintenance will impact all regions.
Impact:
Users may observe the following behavior for up to 30 minutes during this maintenance window:
* Contact Support and Chat with Support may fail or be unavailable for a brief period while the certificate update is synchronized.
* The ThousandEyes web application may be briefly unavailable while services restart
Workaround:
None
ThousandEyes support is available to be of assistance 24 hours a day. Please send an email to support@thousandeyes.com if you have any questions.
As announced previously, the ThousandEyes Account Management team will promote a renewed SAML certificate to primary and restart webapps application services
Start time: 2026-08-19 17:00:00 UTC
End time: 2026-08-20 16:00:00 UTC
Affected regions:
This maintenance will impact all regions.
Impact:
Users may observe the following behavior for up to 30 minutes during this maintenance window:
* Contact Support and Chat with Support may fail or be unavailable for a brief period while the certificate update is synchronized.
* The ThousandEyes web application may be briefly unavailable while services restart
Workaround:
None
ThousandEyes support is available to be of assistance 24 hours a day. Please send an email to support@thousandeyes.com if you have any questions.
This scheduled maintenance affected: ThousandEyes Platform and API (Platform Availability, SAML/SSO, Customer Success Chat).