Emergency SSO SAML Certificate Rotation Rescheduled
Scheduled Maintenance
Report for ThousandEyes
Completed
The scheduled maintenance has been completed.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
Description:
The SAML certificate rotation was not completed during the previously announced maintenance windows due to issues encountered during final validation
Those issues have been resolved, and testing has been completed successfully. The ThousandEyes Account Management team will promote the renewed SAML certificate to primary and restart the web application services during the revised maintenance window below:
Start time: 2026-08-20 16:00:00 UTC
End time: 2026-08-20 18:00:00 UTC
Affected regions:
This maintenance will impact all regions.
Impact:
Users may observe the following behavior for up to 30 minutes during this maintenance window:
* Contact Support and Chat with Support may fail or be unavailable for a brief period while the certificate update is synchronized.
* The ThousandEyes web application may be briefly unavailable while services restart
Workaround:
None
ThousandEyes support is available to be of assistance 24 hours a day. Please send an email to support@thousandeyes.com if you have any questions.
The SAML certificate rotation was not completed during the previously announced maintenance windows due to issues encountered during final validation
Those issues have been resolved, and testing has been completed successfully. The ThousandEyes Account Management team will promote the renewed SAML certificate to primary and restart the web application services during the revised maintenance window below:
Start time: 2026-08-20 16:00:00 UTC
End time: 2026-08-20 18:00:00 UTC
Affected regions:
This maintenance will impact all regions.
Impact:
Users may observe the following behavior for up to 30 minutes during this maintenance window:
* Contact Support and Chat with Support may fail or be unavailable for a brief period while the certificate update is synchronized.
* The ThousandEyes web application may be briefly unavailable while services restart
Workaround:
None
ThousandEyes support is available to be of assistance 24 hours a day. Please send an email to support@thousandeyes.com if you have any questions.
This scheduled maintenance affected: ThousandEyes Platform and API (Platform Availability, SAML/SSO, Customer Success Chat).