In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 2024 - 16:00 UTC
Scheduled - The Telco is performing maintenance in our circuit

Affected Cloud Agents:
Manila, Philippines (PLDT/Smart)
Manila, Philippines - IPv6 (PLDT/Smart)

Start time: 2024/04/26 16:00 UTC
End time: 2024/04/26 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Apr 26, 2024 16:00-22:00 UTC
Agent Configuration and Data Collection Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Registration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Cloud and Enterprise Agents: Data ingress ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Test assignment and configuration controller ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agents: Data submission collector ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes Platform and API Operational
90 days ago
99.99 % uptime
Today
Platform Availability ? Operational
90 days ago
99.98 % uptime
Today
API Availability ? Operational
90 days ago
100.0 % uptime
Today
Test data availability ? Operational
90 days ago
100.0 % uptime
Today
Reports and Dashboards ? Operational
90 days ago
100.0 % uptime
Today
Snapshots and Share Links ? Operational
90 days ago
100.0 % uptime
Today
SAML/SSO ? Operational
90 days ago
100.0 % uptime
Today
Configuration and Management ? Operational
90 days ago
100.0 % uptime
Today
Embedded Widgets ? Operational
90 days ago
100.0 % uptime
Today
Customer Success Chat ? Operational
90 days ago
100.0 % uptime
Today
Alerts and Notifications Operational
90 days ago
100.0 % uptime
Today
Alert processing ? Operational
90 days ago
100.0 % uptime
Today
Notification dispatching ? Operational
90 days ago
100.0 % uptime
Today
Webhook and Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email notifications ? Operational
90 days ago
100.0 % uptime
Today
Internet Insights collection and processing Operational
90 days ago
100.0 % uptime
Today
BGP Operational
90 days ago
100.0 % uptime
Today
Public BGP collection and processing ? Operational
90 days ago
100.0 % uptime
Today
Private BGP Collection & Processing ? Operational
90 days ago
100.0 % uptime
Today
Agent Repositories and Downloads Operational
90 days ago
100.0 % uptime
Today
Ubuntu repository ? Operational
90 days ago
100.0 % uptime
Today
RHEL / CentOS repository ? Operational
90 days ago
100.0 % uptime
Today
Appliance downloads ? Operational
90 days ago
100.0 % uptime
Today
Custom Appliance Downloads ? Operational
90 days ago
100.0 % uptime
Today
Endpoint Agent downloads ? Operational
90 days ago
100.0 % uptime
Today
Cloud Agents: Americas Operational
Data Centers: AMER ? Operational
Broadband Providers: AMER ? Operational
Mobile Providers: AMER ? Operational
Azure: AMER ? Operational
AWS: AMER ? Operational
Google Cloud: AMER ? Operational
Alibaba Cloud: AMER ? Operational
Cloud Agents: Europe, Middle East and Africa Operational
Data Centers: EMEA ? Operational
Azure: EMEA ? Operational
AWS: EMEA ? Operational
Google Cloud: EMEA ? Operational
Alibaba Cloud: EMEA ? Operational
Cloud Agents: Asia Pacific Under Maintenance
Data Centers: APAC ? Under Maintenance
Azure: APAC ? Operational
AWS: APAC ? Operational
Google Cloud: APAC ? Operational
Alibaba Cloud: APAC ? Operational
ThousandEyes' corporate website Operational
90 days ago
100.0 % uptime
Today
ThousandEyes corporate website ? Operational
90 days ago
100.0 % uptime
Today
Internet Outages Map ? Operational
90 days ago
100.0 % uptime
Today
ThousandEyes for OpenTelemetry Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Affected Cloud Agents:

Yogyakarta, Indonesia

Yogyakarta, Indonesia - IPv6

Surabaya, Indonesia

Surabaya, Indonesia - IPv6

Start time: 2024/04/27 19:00 UTC

End time: 2024/04/27 21:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit

Posted on Apr 26, 2024 - 10:02 UTC
Affected locations:

Dalian, China (China Unicom)

Guangzhou, China (China Unicom)

Tianjin, China (China Mobile)

Xi'an, China (China Telecom)

The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2023-04-30 from 13:00 to 21:00 UTC

Impact: No impact is expected

The new IP addresses for Dalian, China (China Unicom) are:

218.61.198.192/27

The new IP addresses for Guangzhou, China (China Unicom) are:

221.5.100.128/27

The new IP addresses for Tianjin, China (China Mobile) are:

111.31.65.192/27

The new IP addresses for Tianjin, China (China Mobile) are:

117.34.76.96/27

Workaround: none

Posted on Apr 11, 2024 - 10:19 UTC
Affected locations:

Foshan, China
Nanjing, China
Beijing, China (China Mobile)

The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2023-05-02 from 13:00 to 21:00 UTC
Impact: No impact is expected

The new IP addresses for Foshan, China are:

- 183.232.199.96/27

The new IP addresses for Nanjing, China are:

- 112.25.6.64/27

The new IP addresses for Beijing, China (China Mobile) are:

- 223.70.241.0/26

Workaround: None

Posted on Apr 12, 2024 - 21:19 UTC
Network Maintenance Manchester, England May 2, 2024 23:00 - May 3, 2024 03:00 UTC
The Telco is performing maintenance in our circuit

Affected Cloud Agents:
Manchester, England
Manchester, England - IPv6

Start time: 2024/05/02 23:00 UTC
End time: 2024/05/03 03:00 UTC

Impact:Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Apr 23, 2024 - 17:11 UTC
Maintenance in St. John's, Canada May 8, 2024 02:30-08:30 UTC
Affected Cloud Agents:

St. John's, Canada

St. John's, Canada - IPv6

Start time: 2024/05/08 02:30 UTC

End time: 2024/05/08 08:30 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device maintenance

Workaround: none

Posted on Apr 11, 2024 - 10:18 UTC
Description

The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.

When: 2024-05-09 from 13:30 to 16:00 UTC

Impact: No impact is expected

The new IP address space is:

- 211.95.38.48/28
- 140.206.239.192/28

Workaround: None

Posted on Apr 24, 2024 - 17:05 UTC
The Telco is performing maintenance in our circuit

Affected Cloud Agents:
Manila, Philippines (PLDT/Smart)
Manila, Philippines - IPv6 (PLDT/Smart)

Start time: 2024/05/10 16:00 UTC
End time: 2024/05/10 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Apr 23, 2024 - 17:00 UTC
The Telco is performing planned maintenance in our circuit

Affected Cloud Agents:
- Manchester, England (Sky)
- Manchester, England - IPv6 (Sky)

Start time: 2024/05/13 23:00 UTC
End time: 2024/05/14 05:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Posted on Apr 19, 2024 - 15:09 UTC
Past Incidents
Apr 26, 2024
Completed - The scheduled maintenance has been completed.
Apr 26, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 23:00 UTC
Scheduled - The Telco is performing maintenance in our circuit

Affected Cloud Agents:
Manchester, England
Manchester, England - IPv6

Start time: 2024/04/25 23:00 UTC
End time: 2024/04/26 03:00 UTC

Impact:Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Apr 23, 17:08 UTC
Apr 25, 2024
Resolved - Enterprise Agents are reported offline within ThousandEyes portal, although they have checked in and uploaded test results successfully with ThousandEyes backend between 14:33UTC and 15:06 UTC. Access to the Cloud & Enterprise Agents > Agent Settings page may also be affected during this period

Affected scope
Some Enterprise and Cloud Agents were marked as "Offline" during this period. There was no observed impact on data collection and submission from Agents

Status
We've identified the issue and implemented a fix

Apr 25, 15:41 UTC
Completed - The scheduled maintenance has been completed.
Apr 25, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 05:00 UTC
Scheduled - Description

Affected Cloud Agents:

Chicago, IL (Charter)

Chicago, IL - IPv6 (Charter)

Start time: 2024/04/25 05:00 UTC

End time: 2024/04/25 09:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit

Workaround: none.

Apr 5, 09:24 UTC
Apr 24, 2024
Completed - The scheduled maintenance has been completed.
Apr 24, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 13:00 UTC
Scheduled - Affected locations:

Zhengzhou, China (China Mobile)

Shenzhen, China (China Unicom)

Shenzhen, China (China Mobile)

Shanghai, China (China Unicom)

Chongqing, China (China Mobile)

The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

When: 2023-04-24 from 13:00 to 21:00 UTC

Impact: No impact is expected

The new IP addresses for Zhengzhou, China (China Mobile) are:

111.6.236.32/27

The new IP addresses for Shenzhen, China (China Unicom) are:

112.90.81.64/27

The new IP addresses for Shenzhen, China (China Mobile) are:

120.232.221.128/27

The new IP addresses for Shanghai, China (China Unicom) are:

58.247.176.160/27

The new IP addresses for Chongqing, China (China Mobile) are:

111.10.38.224/27

Workaround: none

Apr 11, 10:21 UTC
Resolved - This incident has been resolved.
Apr 24, 12:25 UTC
Monitoring - The issue is no longer occurring. We are closely monitoring the issue.
Apr 24, 09:46 UTC
Update - We are continuing to investigate this issue.
Apr 24, 04:06 UTC
Investigating - We are currently investigating this issue.
Apr 24, 04:06 UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 13:00 UTC
Scheduled - Description: The Telco is performing planned maintenance in our circuit

Affected Cloud Agents:

- Quito, Ecuador (Claro)
- Quito, Ecuador - IPv6 (Claro)

Start time: 2024/04/23 13:00 UTC

End time: 2024/04/24 24:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

Apr 16, 16:44 UTC
Apr 23, 2024
Completed - The scheduled maintenance has been completed.
Apr 23, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:30 UTC
Scheduled - Affected Cloud Agents:

San Francisco, CA

San Francisco, CA - IPv6

Start time: 2024/04/23 20:30 UTC

End time: 2024/04/23 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Server relocation

Workaround: none.

Apr 19, 07:54 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 13:00 UTC
Scheduled - The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.

Affected locations:

Jinan, China (China Unicom)
Ningbo, China (China Mobile)
Shijiazhuang, China (China Unicom)

When: 2023-04-23 from 13:00 to 21:00 UTC

Impact: No impact is expected

The new IP addresses for Jinan, China (China Unicom) are:

- 60.217.247.160/27

The new IP addresses for Ningbo, China (China Mobile) are:

- 120.199.94.64/27

The new IP addresses for Shijiazhuang, China (China Unicom) are:

- 121.29.56.0/27

Apr 9, 17:22 UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 04:00 UTC
Scheduled - Affected Cloud Agents:

Washington, DC (Zayo)

Washington, DC - IPv6 (Zayo)

Start time: 2024/04/23 04:00 UTC

End time: 2024/04/23 09:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit
Workaround: none

Apr 3, 10:24 UTC
Apr 22, 2024

No incidents reported.

Apr 21, 2024
Completed - The scheduled maintenance has been completed.
Apr 21, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 00:00 UTC
Scheduled - Upcoming scheduled maintenance notice

Affected Cloud Agents:
Cape Town, South Africa
Cape Town, South Africa - IPv6

Start time: 2024/04/21 00:00 UTC
End time: 2024/04/21 03:00 UTC

Impact:
Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description:
Network device maintenance

Workaround
None

Apr 10, 17:03 UTC
Apr 20, 2024
Completed - The scheduled maintenance has been completed.
Apr 20, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 18:00 UTC
Scheduled - Affected Cloud Agents:

Shenyang, China (China Unicom)

Shenyang, China - IPv6 (China Unicom)

Start time: 2024/04/20 18:00 UTC

End time: 2024/04/20 22:00 UTC

Impact:

Possible missing test rounds, destination unreachable, high loss/latency/jitter

Apr 19, 15:16 UTC
Resolved - This incident has been resolved.
Apr 20, 20:29 UTC
Monitoring - The issue was mitigated and we are monitoring.
Apr 20, 19:30 UTC
Update - We are continuing to work on a fix for this issue.
Apr 20, 18:34 UTC
Identified - Customers may experience intermittent issues with Selected BGP Collectors starting at at 16:45 UTC on 4-20-2024 for:
bgpc-5.prd.sfo2.thousandeyes.com
bgpc-15.prd.sfo2.thousandeyes.com

And starting at 17:00 UTC on 4-20-2024 for:
bgpc-21.prd.sfo2.thousandeyes.com

Apr 20, 16:45 UTC
Apr 19, 2024
Completed - The scheduled maintenance has been completed.
Apr 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:00 UTC
Scheduled - Description

Affected Cloud Agents:

Dallas, TX (Charter)

Dallas, TX - IPv6 (Charter)

Start time: 2024/04/19 05:00 UTC

End time: 2024/04/19 11:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing maintenance in our circuit
Workaround: none

Apr 3, 10:26 UTC
Completed - The scheduled maintenance has been completed.
Apr 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:00 UTC
Scheduled - Affected Cloud Agents:
Chicago, IL (Charter)
Chicago, IL - IPv6 (Charter)

Start time: 2024/04/19 05:00 UTC
End time: 2024/04/19 11:00 UTC

Impact: possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing emergency maintenance in our circuit

Workaround: none

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Mar 27, 15:29 UTC
Resolved - This incident has been resolved.
Apr 19, 06:46 UTC
Monitoring - The issue has been identified, the actions has been taken to resolve the incident. The Operations Team is now monitoring the affected services.
Apr 19, 06:13 UTC
Investigating - We are currently investigating the delays in recent data for widgets configured with Cloud and Enterprise datasource. Data is not lost, only delayed.
Apr 19, 03:51 UTC
Apr 18, 2024
Completed - The scheduled maintenance has been completed.
Apr 18, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 16:00 UTC
Scheduled - Affected Cloud Agents:

Chengdu, China (China Telecom)

Chengdu, China - IPv6 (China Telecom)

Start time: 2024/04/18 16:00 UTC

End time: 2024/04/18 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: The Telco is performing planned maintenance in our circuit

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from http://status.thousandeyes.com to speak with a support engineer if you have any questions

Apr 16, 11:52 UTC
Apr 17, 2024
Completed - The scheduled maintenance has been completed.
Apr 17, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:00 UTC
Scheduled - Affected Cloud Agents:

Durban, South Africa

Durban, South Africa - IPv6

Start time: 2024/04/16 06:00 UTC

End time: 2024/04/17 15:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter.

Description: The Telco is performing emergency maintenance in our circuit

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from http://status.thousandeyes.com to speak with a support engineer if you have any questions.

Apr 16, 11:44 UTC
Apr 16, 2024
Apr 15, 2024
Completed - The scheduled maintenance has been completed.
Apr 15, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 18:00 UTC
Scheduled - Affected Cloud Agents:

Quito, Ecuador (Claro)

Quito, Ecuador - IPv6 (Claro)

Start time: 2024/04/15 18:00 UTC

End time: 2024/04/15 22:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Description: Network device replacement


Workaround
None

Apr 8, 17:13 UTC
Completed - The scheduled maintenance has been completed.
Apr 15, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:00 UTC
Scheduled - Description: The Telco is performing planned maintenance in our circuit

Affected Cloud Agents:
Washington, DC
Washington, DC - IPv6

Start time: 2024/04/15 13:00 UTC
End time: 2024/04/15 14:00 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Mar 28, 17:45 UTC
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Completed - The scheduled maintenance has been completed.
Apr 12, 21:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:15 UTC
Scheduled - Description: The Telco is performing planned maintenance in our circuit

Affected Cloud Agents:
- Hyderabad, India (JIO)
- Hyderabad, India (JIO)

Start time: 2024/04/12 20:25 UTC
End time: 2024/04/12 21:25 UTC

Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter

Workaround: None

ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.

Apr 1, 14:07 UTC