Start time: 2024/04/26 16:00 UTC End time: 2024/04/26 22:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Apr 26, 202416:00-22:00 UTC
Agent Configuration and Data Collection
Operational
90 days ago
100.0
% uptime
Today
Cloud and Enterprise Agents: Registration controller
?
Operational
90 days ago
100.0
% uptime
Today
Cloud and Enterprise Agents: Test assignment and configuration controller
?
Operational
90 days ago
100.0
% uptime
Today
Cloud and Enterprise Agents: Data ingress
?
Operational
90 days ago
100.0
% uptime
Today
Endpoint Agents: Test assignment and configuration controller
?
Operational
90 days ago
100.0
% uptime
Today
Endpoint Agents: Data submission collector
?
Operational
90 days ago
100.0
% uptime
Today
ThousandEyes Platform and API
Operational
90 days ago
99.99
% uptime
Today
Platform Availability
?
Operational
90 days ago
99.98
% uptime
Today
API Availability
?
Operational
90 days ago
100.0
% uptime
Today
Test data availability
?
Operational
90 days ago
100.0
% uptime
Today
Reports and Dashboards
?
Operational
90 days ago
100.0
% uptime
Today
Snapshots and Share Links
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Operational
90 days ago
100.0
% uptime
Today
SAML/SSO
?
Operational
90 days ago
100.0
% uptime
Today
Configuration and Management
?
Operational
90 days ago
100.0
% uptime
Today
Embedded Widgets
?
Operational
90 days ago
100.0
% uptime
Today
Customer Success Chat
?
Operational
90 days ago
100.0
% uptime
Today
Alerts and Notifications
Operational
90 days ago
100.0
% uptime
Today
Alert processing
?
Operational
90 days ago
100.0
% uptime
Today
Notification dispatching
?
Operational
90 days ago
100.0
% uptime
Today
Webhook and Integrations
?
Operational
90 days ago
100.0
% uptime
Today
Email notifications
?
Operational
90 days ago
100.0
% uptime
Today
Internet Insights collection and processing
Operational
90 days ago
100.0
% uptime
Today
BGP
Operational
90 days ago
100.0
% uptime
Today
Public BGP collection and processing
?
Operational
90 days ago
100.0
% uptime
Today
Private BGP Collection & Processing
?
Operational
90 days ago
100.0
% uptime
Today
Agent Repositories and Downloads
Operational
90 days ago
100.0
% uptime
Today
Ubuntu repository
?
Operational
90 days ago
100.0
% uptime
Today
RHEL / CentOS repository
?
Operational
90 days ago
100.0
% uptime
Today
Appliance downloads
?
Operational
90 days ago
100.0
% uptime
Today
Custom Appliance Downloads
?
Operational
90 days ago
100.0
% uptime
Today
Endpoint Agent downloads
?
Operational
90 days ago
100.0
% uptime
Today
Cloud Agents: Americas
Operational
Data Centers: AMER
?
Operational
Broadband Providers: AMER
?
Operational
Mobile Providers: AMER
?
Operational
Azure: AMER
?
Operational
AWS: AMER
?
Operational
Google Cloud: AMER
?
Operational
Alibaba Cloud: AMER
?
Operational
Cloud Agents: Europe, Middle East and Africa
Operational
Data Centers: EMEA
?
Operational
Azure: EMEA
?
Operational
AWS: EMEA
?
Operational
Google Cloud: EMEA
?
Operational
Alibaba Cloud: EMEA
?
Operational
Cloud Agents: Asia Pacific
Under Maintenance
Data Centers: APAC
?
Under Maintenance
Azure: APAC
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Operational
AWS: APAC
?
Operational
Google Cloud: APAC
?
Operational
Alibaba Cloud: APAC
?
Operational
ThousandEyes' corporate website
Operational
90 days ago
100.0
% uptime
Today
ThousandEyes corporate website
?
Operational
90 days ago
100.0
% uptime
Today
Internet Outages Map
?
Operational
90 days ago
100.0
% uptime
Today
ThousandEyes for OpenTelemetry
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.
When: 2023-04-30 from 13:00 to 21:00 UTC
Impact: No impact is expected
The new IP addresses for Dalian, China (China Unicom) are:
218.61.198.192/27
The new IP addresses for Guangzhou, China (China Unicom) are:
221.5.100.128/27
The new IP addresses for Tianjin, China (China Mobile) are:
111.31.65.192/27
The new IP addresses for Tianjin, China (China Mobile) are:
117.34.76.96/27
Workaround: none Posted on
Apr 11, 2024 - 10:19 UTC
Foshan, China Nanjing, China Beijing, China (China Mobile)
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.
When: 2023-05-02 from 13:00 to 21:00 UTC Impact: No impact is expected
The new IP addresses for Foshan, China are:
- 183.232.199.96/27
The new IP addresses for Nanjing, China are:
- 112.25.6.64/27
The new IP addresses for Beijing, China (China Mobile) are:
- 223.70.241.0/26
Workaround: None Posted on
Apr 12, 2024 - 21:19 UTC
The Telco is performing maintenance in our circuit
Affected Cloud Agents: Manchester, England Manchester, England - IPv6
Start time: 2024/05/02 23:00 UTC End time: 2024/05/03 03:00 UTC
Impact:Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions. Posted on
Apr 23, 2024 - 17:11 UTC
The Cloud Agents Operations Team will change the addresses of the Cloud Agent in the continued effort to improve quality of service. The current IP address space won't be used after the maintenance.
When: 2024-05-09 from 13:30 to 16:00 UTC
Impact: No impact is expected
The new IP address space is:
- 211.95.38.48/28 - 140.206.239.192/28
Workaround: None Posted on
Apr 24, 2024 - 17:05 UTC
Start time: 2024/05/10 16:00 UTC End time: 2024/05/10 22:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions. Posted on
Apr 23, 2024 - 17:00 UTC
The Telco is performing planned maintenance in our circuit
Affected Cloud Agents: - Manchester, England (Sky) - Manchester, England - IPv6 (Sky)
Start time: 2024/05/13 23:00 UTC End time: 2024/05/14 05:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions. Posted on
Apr 19, 2024 - 15:09 UTC
Completed -
The scheduled maintenance has been completed.
Apr 26, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 23:00 UTC
Scheduled -
The Telco is performing maintenance in our circuit
Affected Cloud Agents: Manchester, England Manchester, England - IPv6
Start time: 2024/04/25 23:00 UTC End time: 2024/04/26 03:00 UTC
Impact:Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Apr 23, 17:08 UTC
Resolved -
Enterprise Agents are reported offline within ThousandEyes portal, although they have checked in and uploaded test results successfully with ThousandEyes backend between 14:33UTC and 15:06 UTC. Access to the Cloud & Enterprise Agents > Agent Settings page may also be affected during this period
Affected scope Some Enterprise and Cloud Agents were marked as "Offline" during this period. There was no observed impact on data collection and submission from Agents
Status We've identified the issue and implemented a fix
Apr 25, 15:41 UTC
Completed -
The scheduled maintenance has been completed.
Apr 24, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 13:00 UTC
Scheduled -
Affected locations:
Zhengzhou, China (China Mobile)
Shenzhen, China (China Unicom)
Shenzhen, China (China Mobile)
Shanghai, China (China Unicom)
Chongqing, China (China Mobile)
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.
When: 2023-04-24 from 13:00 to 21:00 UTC
Impact: No impact is expected
The new IP addresses for Zhengzhou, China (China Mobile) are:
111.6.236.32/27
The new IP addresses for Shenzhen, China (China Unicom) are:
112.90.81.64/27
The new IP addresses for Shenzhen, China (China Mobile) are:
120.232.221.128/27
The new IP addresses for Shanghai, China (China Unicom) are:
58.247.176.160/27
The new IP addresses for Chongqing, China (China Mobile) are:
Completed -
The scheduled maintenance has been completed.
Apr 23, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 13:00 UTC
Scheduled -
The Cloud Agents Operations Team will perform maintenance to move the agents to more up-to-date normalized servers. This change also includes a change in the IP addresses of the Cloud Agent. The current IP address space won't be used after the maintenance.
Affected locations:
Jinan, China (China Unicom) Ningbo, China (China Mobile) Shijiazhuang, China (China Unicom)
When: 2023-04-23 from 13:00 to 21:00 UTC
Impact: No impact is expected
The new IP addresses for Jinan, China (China Unicom) are:
- 60.217.247.160/27
The new IP addresses for Ningbo, China (China Mobile) are:
- 120.199.94.64/27
The new IP addresses for Shijiazhuang, China (China Unicom) are:
Resolved -
This incident has been resolved.
Apr 20, 20:29 UTC
Monitoring -
The issue was mitigated and we are monitoring.
Apr 20, 19:30 UTC
Update -
We are continuing to work on a fix for this issue.
Apr 20, 18:34 UTC
Identified -
Customers may experience intermittent issues with Selected BGP Collectors starting at at 16:45 UTC on 4-20-2024 for: bgpc-5.prd.sfo2.thousandeyes.com bgpc-15.prd.sfo2.thousandeyes.com
And starting at 17:00 UTC on 4-20-2024 for: bgpc-21.prd.sfo2.thousandeyes.com
Apr 20, 16:45 UTC
Completed -
The scheduled maintenance has been completed.
Apr 19, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:00 UTC
Scheduled -
Affected Cloud Agents: Chicago, IL (Charter) Chicago, IL - IPv6 (Charter)
Start time: 2024/04/19 05:00 UTC End time: 2024/04/19 11:00 UTC
Impact: possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: The Telco is performing emergency maintenance in our circuit
Workaround: none
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Mar 27, 15:29 UTC
Resolved -
This incident has been resolved.
Apr 19, 06:46 UTC
Monitoring -
The issue has been identified, the actions has been taken to resolve the incident. The Operations Team is now monitoring the affected services.
Apr 19, 06:13 UTC
Investigating -
We are currently investigating the delays in recent data for widgets configured with Cloud and Enterprise datasource. Data is not lost, only delayed.
Apr 19, 03:51 UTC
Completed -
The scheduled maintenance has been completed.
Apr 18, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 16:00 UTC
Scheduled -
Affected Cloud Agents:
Chengdu, China (China Telecom)
Chengdu, China - IPv6 (China Telecom)
Start time: 2024/04/18 16:00 UTC
End time: 2024/04/18 22:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Description: The Telco is performing planned maintenance in our circuit
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from http://status.thousandeyes.com to speak with a support engineer if you have any questions
Apr 16, 11:52 UTC
Completed -
The scheduled maintenance has been completed.
Apr 17, 15:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 12:00 UTC
Scheduled -
Affected Cloud Agents:
Durban, South Africa
Durban, South Africa - IPv6
Start time: 2024/04/16 06:00 UTC
End time: 2024/04/17 15:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter.
Description: The Telco is performing emergency maintenance in our circuit
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from http://status.thousandeyes.com to speak with a support engineer if you have any questions.
Apr 16, 11:44 UTC
Completed -
The scheduled maintenance has been completed.
Apr 15, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 13:00 UTC
Scheduled -
Description: The Telco is performing planned maintenance in our circuit
Affected Cloud Agents: Washington, DC Washington, DC - IPv6
Start time: 2024/04/15 13:00 UTC End time: 2024/04/15 14:00 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Mar 28, 17:45 UTC
Completed -
The scheduled maintenance has been completed.
Apr 12, 21:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 20:15 UTC
Scheduled -
Description: The Telco is performing planned maintenance in our circuit
Affected Cloud Agents: - Hyderabad, India (JIO) - Hyderabad, India (JIO)
Start time: 2024/04/12 20:25 UTC End time: 2024/04/12 21:25 UTC
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Workaround: None
ThousandEyes support is available to be of assistance 24 hours a day. Please open a chat from within app.thousandeyes.com or from status.thousandeyes.com to speak with a support engineer if you have any questions.
Apr 1, 14:07 UTC